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🌟 Crafting Exceptional Experiences: Join Five Senses Collection as a Deputy General Manager at The Merchants Portals, Donna Hotel! 🌟 Position: Deputy General Manager Location: Donna Hotel, Portals Restaurant: The Merchants Portals - A Five Senses Collection Venue Join a dynamic team at Donna Hotel Portals and be a part of shaping the future of hospitality. We offer a supportive and inclusive work environment where your contributions are valued and recognized. With opportunities for growth and development, you'll have the chance to make a meaningful impact while advancing your career in the hospitality industry. Why Choose Five Senses Collection? Luxurious Setting: Work in the sophisticated ambiance of Donna Hotel, providing a stunning backdrop for delivering top-notch service and an unforgettable bar experience. Professional Development: Five Senses Collection is committed to your growth. Join us to enhance your skills and advance your career within our prestigious restaurant portfolio. Team Collaboration: Collaborate with a team of professionals dedicated to setting new standards in luxury dining. Your creativity and expertise will contribute to the success of The Merchants Portals. Key Responsibilities: Our Deputy General Manager is second on command, leading the Front of House team and working in a close-knit team, with an open-door policy, and in a highly collaborative environment. Supervision of Staff: Oversee the day-to-day operations of the hospitality establishment, including managing staff schedules, delegating tasks, and ensuring all employees adhere to company policies and procedures. Guest Relations: Ensure high levels of customer satisfaction by interacting with guests, addressing complaints or concerns, and ensuring that all guest needs are met promptly and efficiently. Training and Development: Assist in the training and development of staff members, providing guidance on job duties, customer service standards, and safety protocols to ensure a well-trained and motivated team. Quality Control: Maintain high standards of cleanliness, hygiene, and service quality throughout the establishment, conducting regular inspections and implementing corrective actions as needed. Operational Support: Provide support to the General Manager or other senior management as needed, assisting with administrative tasks, strategic planning, and special projects to ensure the smooth operation of the business. Safety and Compliance: Ensure compliance with health and safety regulations, food safety standards, and licensing requirements, conducting regular inspections and training staff on proper procedures to maintain a safe and legal operating environment. Problem Solving: Address any operational issues or challenges that arise during day-to-day operations, utilizing critical thinking and problem-solving skills to find effective solutions and minimize disruptions to guest service. Team Leadership: Lead by example and foster a positive work environment where teamwork, communication, and collaboration are encouraged, motivating staff members to perform at their best and achieve common goals. Continuous Improvement: Continuously seek opportunities for improvement in operational efficiency, guest satisfaction, and employee performance, implementing new processes or initiatives as necessary to drive positive results and enhance the overall guest experience. How to Apply: If you are a passionate and energetic person ready to elevate your managerial experience, we want to hear from you! Submit your resume via JobToday Platform. Craft extraordinary moments with us at The Merchants Portals, the latest addition to the Five Senses Collection legacy. Join our team and be part of redefining luxury dining at Donna Hotel in Portals!
We are hiring! Bartender Job Title: Bartender Reports to: Restaurant Manager Responsible for: Developing an excellent service to guests Job Requirements: - Education in: Hospitality/ Turism / Mixology - Experience: Minimum 1 year - Languages: English: Medium - Professional Level / Spanish: Professional Level Highly valued other languages (French, German, Russian, Arabic) Principle scope and purpose of job: Together with the team, work in a proactive and passionate way to develop a sustainable business Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club Bring an excellent experience to guests through the bar. Taking care of all our beverage, adapting to culinary needs and controlling the steps of the service To participate in the development of the department and restaurant with the Management Team In charge of all bar duties as listed below Financial Ensure that every table receive the correct bill and do the payment before leave the restaurant Keep in mind the pre-payment or discount reservations People and Development Assist in building innovative communication tools to generate awareness of and support of Values Develop a culture of excellence within the team Assist in training and develop the new team members Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Customer / Operation Ensure the set standards and expectations are maintained on the highest personal level Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies Preparation of mise-en-place for the service Maintain the cleanliness and order of the different areas of the bar Keep the warehouses perfectly tidy Comply with and enforce quality, health safety and protection standards data, established by the organization Ensure satisfaction in the customer experience by complying with quality standards Maintaining the standards in terms of allergens Be able to recommend alternatives and solutions taking care of customer allergies Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations Review guest procedures and update accordingly Sales y Marketing Build relationships with key customers and companies to increase business levels, building profiles of these cuatomers’ needs in order to provide outstanding service Work with the team to develop the offers adapting it to the individual customer and market conditions Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers Give frequent updates to the Management team of customers profiles Assist with marketing and sales events/activities on an ad hoc basis Provide information and statistics relating to the up-selling activities realized Be aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid repetition Others This Job Description serves as a guide and may be changed in the light of changing business needs We are offering: - Long term contract - Training and professional development plan - Incentives (according to sales level and achievement of objectives) - High emotional salary. Good working environment - Full time. 8 hours working (without split shift). Two days off/week - Benefits from relationships with third parties
Job Summary: As a Front of House Manager, you will be responsible for overseeing all aspects of the customer experience within our establishment. You will lead and manage a team of servers and bartenders to ensure exceptional service delivery and customer satisfaction. Your role will involve coordinating daily operations, implementing policies and procedures, managing reservations, handling guest inquiries and concerns, and maintaining a positive atmosphere. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for providing exceptional hospitality. Responsibilities: 1. Supervise and coordinate front-of-house staff, including hiring, training, scheduling, and performance management. 2. Ensure smooth and efficient operations during service hours, including seating arrangements, table turnover, and customer flow. 3. Develop and implement standard operating procedures for guest service, cleanliness, and safety protocols. 4. Monitor inventory levels for front-of-house supplies and equipment, and place orders as needed. 5. Handle guest inquiries, complaints, and feedback in a professional and timely manner. 6. Maintain a clean, organised, and welcoming environment in all front-of-house areas. 7. Collaborate with the kitchen and back-of-house staff to ensure seamless communication and service delivery. 8. Conduct regular staff meetings and training sessions to reinforce service standards and procedures. 9. Manage reservations and seating arrangements to optimise table turnover and guest satisfaction. 10. Monitor financial performance metrics, such as revenue, labour costs, and expenses, and implement strategies to improve profitability. 11. Ensure compliance with health and safety regulations and alcohol service laws 12. Stay informed about industry trends, customer preferences, and competitor activities to identify opportunities for improvement. Qualifications: 1. Proven experience in a supervisory or managerial role within the hospitality industry, preferably in a restaurant or similar setting. 2. Excellent leadership, communication, and interpersonal skills. 3. Strong organisational and multitasking abilities. 4. Ability to remain calm and composed in high-pressure situations. 5. Knowledge of food and beverage operations, including menu items, ingredients, and preparation methods. 6. Familiarity with point-of-sale (POS) systems and restaurant management software. 7. Understanding of health and safety regulations and alcohol service laws. 8. Flexibility to work evenings, weekends, and holidays as needed. 9. Bachelor’s degree in hospitality management or related field (preferred but not required). 10. Fluency in Spanish and English is required. Benefits: • Competitive salary • Employee discounts on food and drinks • Opportunities for career advancement Start in May
Job Summary: We are looking for a Bartender to join our service team. The Bartender will be responsible for preparing and serving a variety of alcoholic and non-alcoholic beverages while providing friendly and high-quality service to our customers. The ideal candidate will have experience in bartending, strong cocktail mixing skills, and a customer-oriented approach. Responsibilities: 1. Prepare and serve a variety of beverages, including classic cocktails, specialty drinks, beers, and wines, according to customer preferences and standard bar recipes. 2. Greet customers in a friendly and courteous manner, taking and processing orders accurately and promptly. 3. Mix and pour drinks accurately and consistently, using appropriate mixing recipes and techniques. 4. Maintain up-to-date knowledge of available beverages, including ingredients, brands, and non-alcoholic options, to provide recommendations to customers based on their preferences. 5. Keep the bar area clean and organised at all times, including regular cleaning of surfaces, utensils, and bar equipment. 6. Manage bar inventory and supplies, placing orders, receiving deliveries, and recording stock as needed. 7. Comply with food safety and sanitation standards, including safe and proper handling of food and beverages, and maintaining a clean and safe environment in the bar area. 8. Check and clean the WC regularly. 9. Attend to additional customer needs, such as providing menu information, taking reservations, and processing payments. 10. Collaborate with other service team members to ensure exceptional customer experience and efficient workflow during peak periods. 11. Follow company policies and procedures, including liquor regulations and customer behaviour standards, at all times. Requirements: 1. Previous experience as a Bartender in a bar, restaurant, or similar establishment is preferred. 2. Strong knowledge of different types of beverages, cocktail mixing techniques, and bar service. 3. Good customer service skills, including the ability to interact in a friendly and professional manner with a variety of customers. 4. Ability to work well under pressure and remain calm during high-volume periods. 5. Excellent communication skills and ability to work well in a team. 6. Fluency in Spanish and English is preferred. 7. Flexibility to work evenings, weekends, and holidays as needed. 8. Possess the right to work in Spain. Training: Training will start in May at half wage to ensure you're well-equipped for the role prior to opening, followed by full-time employment.
We are seeking a dedicated and skilled Cook to join our culinary team. The Cook will be responsible for preparing and cooking a variety of dishes according to recipes and standards set by the Head Chef. The ideal candidate will have a passion for food, strong culinary skills, and the ability to work efficiently in a fast-paced kitchen environment. Responsibilities: 1. Prepare and cook menu items according to recipes and specifications, ensuring consistency in flavour, appearance, and portion size. 2. Assist in the preparation of ingredients, including chopping, slicing, and marinating, to support efficient cooking operations. 3. Operate kitchen equipment, such as stoves, ovens, grills, and fryers, safely and efficiently. 4. Monitor food temperatures and cooking times to ensure food safety and quality standards are met. 5. Coordinate with other kitchen staff to ensure timely preparation and delivery of food orders during service. 6. Maintain cleanliness and organisation in the kitchen, including proper storage and labelling of food items, and regular cleaning of cooking surfaces and equipment. 7. Follow food safety and sanitation procedures, including proper handling, storage, and disposal of food items, to prevent contamination and ensure compliance with health regulations. 8. Assist in inventory management, including stock rotation, receiving deliveries, and maintaining adequate levels of ingredients and supplies. 9. Collaborate with kitchen team members to develop and refine recipes, menu items, and cooking techniques. 10. Adhere to company policies and procedures, including safety protocols and grooming standards, at all times. Requirements: 1. Previous experience as a cook or line cook in a restaurant or similar culinary environment is preferred. 2. Basic knowledge of cooking techniques, kitchen equipment, and food safety practices. 3. Ability to work well as part of a team and follow instructions from kitchen supervisors. 4. Strong attention to detail and organisational skills to ensure accurate and efficient food preparation. 5. Flexibility to work evenings, weekends, and holidays as needed to support kitchen operations. 6. Physical ability to stand for extended periods and lift heavy objects (up to 23 kg). 7. Possess right to work in Spain. 8. Food handler's certificate or willingness to obtain one upon hire. Training: Training will start in May at half wage to ensure you're well-equipped for the role prior to opening, followed by full-time employment.