¿Eres empresa? Contrata spa candidatos en España
Empresa en plena expansión nacional busca, para un Spa de lujo en Hotel de 5* terapeutas con experiencia en el sector. Ubicación: Barcelona centro Las principales funciones serán: - Realización de masajes y tratamientos corporales y faciales profesionales. - Atención al Cliente. - Gestión de Agenda, reservas, control de caja - Comunicación con Cliente y Hotel. Como terapeuta, desarrollarás un papel clave para hacer que la experiencia de nuestros clientes sea excelente, única y que siempre recuerden. Se valorará mucho tener una actitud positiva, don de gentes, poseer dotes comerciales. Requisitos: - Disponer de habilidades de comunicación para para proporcionar eficazmente soluciones de bienestar que satisfagan las necesidades de nuestros Clientes. - Experiencia mínima de 2 años como terapeuta de SPA - Experiencia mínima de 1 año como terapeuta en SPA ubicado en Hotel 5* - Imprescindible buen nivel de inglés. Oportunidades: - Posibilidades reales de promoción. - Formación continua a cargo de la empresa - Contrato indefinido - Salario fijo + incentivos + comisiones
Terapeuta / Recepción SPA Hotel Espléndido Puerto de Sóller Jornada 30hrs semanales Horario de tarde Incorporación junio Experiencia demostrable tratamientos belleza y masajes Flexibilidad horaria Trabajo en equipo
Se necesita camarero para empezar a mediados de junio en Hotel Villa Arha. Horario de 8:00 a 12:00 y de 20:00 a 00:00. Posibilidad de alojamiento en el hotel , hay hab de personal
Se precisa masajista para spa capilar. Personas dinaminas, disciplinadas, con ganas de crecer profesionalmente.
3.1.2.3. Personal de mantenimiento y jardín - Codigo del puesto LGV004 - Dependencia y reporte: o Directamente del director. - Objetivo del puesto: o El personal de mantenimiento y jardín se encarga de mantener los niveles de excelencia marcados por la empresa durante del estancia del cliente en el hotel , manteniendo los niveles de calidad, orden, mantenimiento tanto del jardín como del mantenimiento de las estancias y zonas comunes. - Descripción del puesto: 1. Por Responsabilidades o Mantenimiento y apoyo en limpieza general del Hotel, cabañas ,SPA, gimnasio, jardín, restaurante y zonas comunes. o Conocimiento de los servicios del resto de áreas o Manejo de las posibles quejas y reclamaciones del cliente o Conocimiento de la normativa existente requerida 2. Por Tareas o Participación activa de labores de mantenimiento de habitaciones, restaurante, cabañas, zonas comunes del hotel y jardín. - Actitudes: o Actitud Positiva o Proactividad o Liderazgo o Predisposición o Honestidad o Implicación o Motivación o Espíritu de mejora o Educación o Responsabilidad o Compañerismo o Protocolo o Servicial o Carisma o Sentimiento de pertenencia o Empatía o Liderazgo o Inteligencia emocional - Aptitudes y competencias personales: El perfil del profesional debe ser una persona con experiencia en mantenimiento y apoyo en limpieza de habitaciones a. Organizar y gestionar el mantenimiento de habitaciones. b. Llevar el control de roturas de las habitaciones. c. Control de gasto de materiales y consumibles del departamento d. Gestión de pedidos de consumibles. e. Comunicación fluida con recepción central y demás departamentos. f. Explicar cualquier restricción sobre los productos o servicios cuando sea apropiado. - Responsabilidades: a. Conocimiento del Código ético de conducta. b. Cumplir lo especificado en el Código ético de conducta y procedimientos. c. Asistir a los cursos de formación necesarios para garantizar el nivel de calidad marcado. d. Atender todas las quejas y reclamaciones de los clientes, y solucionarlas. e. Asegurar, dentro de nuestras posibilidades, la satisfacción del cliente durante su estancia.
Precisa camareros/as para uno de sus restaurantes situado en el paseo marítimo, con servicio a la carta, especialidad pizzas Requisitos mínimos: - Experiencia mínima acreditada - Conocimiento servicio a la carta, - Se valora conocimiento de idiomas, francés, inglés - Disponibilidad de incorporación inmediata Otras aptitudes - Buena presencia - Empatía y servicial con los clientes y con los compañeros - Habilidad para el manejo de comandero electrónico Se ofrece - Contrato fijo discontinuo - Salario atractivo - Buenas propinas - Se ofrece alojamiento - Jornada completa
Precisa camareros/as para uno de sus restaurantes situado en el paseo marítimo, con servicio a la carta, y especializado en pescados frescos, mariscadas, parrilladas, arroces. Requisitos mínimos: - Experiencia mínima acreditada - Conocimiento servicio a la carta, emplatado de arroces, desespinar pescados... - Se valora conocimiento de idiomas, francés, inglés - Disponibilidad de incorporación inmediata Otras aptitudes - Buena presencia - Empatía y servicial con los clientes y con los compañeros - Habilidad para el manejo de comandero electrónico Se ofrece - Contrato fijo discontinuo - Salario atractivo - Buenas propinas - Se ofrece alojamiento - Jornada completa
Quieres trabajar con nosotros! Buscamos manicurista con experiencia que domine el esmaltado con semipermanente, decoración a mano alzada y trabajar con acrílico/acrigel. Se valora experiencia en depilación con hilo y extensión de pestañas.
Se precisa incorporar para el departamento de Spa un / a terapeuta masajista para la temporada de junio a setiembre. La jornada es completa e incluye el fin de semana. Sus funciones son la atención al cliente, recomendación de tratamiento adecuado y realización de los masajes y / o tratamiento demandado.
Camarera de Pisos . Posibilidad de alojarse en el Hotel
Gracias por querer formar parte del equipo de trabajo de Full Vitality Spa. Buscamos masajistas tituladas para trabajar en el area de marbella, estepona, mijas, fuengirola, Torremolinos y malaga para temporada de verano. Las áreas a cubrir son: Home service en Marbella 50 % con autonomas Contratación en centro fisico Se valoran conocimientos en estetica y manicuras Por favor indica en qué oferta esta interesado/a y su disponibilidad para entrevista. Incorporación inmediata. Gracias.
Recepcionista de Hotel 4* con SPA, para turnos de tarde, principalmente, Imprescindible ingles y aleman fluidos, necesaria experiencia previa. El Hotel está en Estellencs, por lo que se requiere vehiculo propio. Hotel abierto de Marzo a Diciembre, con posibilidades de apertura todo el año. Valoramos personas sensibles por la naturaleza, el excursionismo, el ciclismo y el yoga, que se impliquen con el proyecto, con un extra de servicialidad.
Responsable de cocina . Hotel Casona de Carmona
Responsable de recepción para el Hotel Arha Villa de Santoña
Se necesita incorporar personal urgentemente al centro de Girona formación a cargo de la empresa. Somos un centro de estética spa y masaje
Spa de lujo situado en el centro de Barcelona con un equipo de 10 personas, busca masajista con experiencia. Interesada en Terapias Holísticas y Masaje Balinés para incorporación inmediata. Condiciones: - Contrato indefinido en jornada completa de 40h. - Horario de 12h a 21h / 5 días a la semana. - Se trabajan todos los fines de semana, descansando dos días seguidos entre semana. - Empresa seria y reconocida con trayectoria de 12 años. - Salario: 1400 brutos al mes + comisiones + propinas (a especificar en la entrevista presencial) Good place to work :) Imprescindible: - Formación académica en Masaje. - Experiencia en estética y/o terapias alternativas holísticas. - Ser responsable, muy comprometida, organizada. - Ser educada, muy sonriente, carismática y con buena presencia. - Permiso de trabajo (abstenerse quien no tenga). - Vivir en Barcelona ciudad o muy cerca. Se valorará: - Tener dotes comerciales e inglés muy alto o nativo.
Desde Fundación Eurofirms, estamos seleccionando un/a masajista para trabajar en spa y centro de masajes ubicado en Granada y realizar las siguientes tareas: Funciones: - Realizar masajes relajantes a los clientes. - Mantener ordenada la zona de trabajo. - Entre otras tareas propias del puesto de trabajo. Requisitos: - Indispensable certificado de discapacidad igual o superior al 33% - Al menos 6 meses de experiencia realizando las funciones descritas. - Buscamos a una persona eficiente y responsable. - Valorable residencia cercana al puesto de trabajo. Formación: Recomendable formación de quiromasajista o experiencia trabajando como masajista
Mas de Torrent Hotel & Spa quiere incorporar una posición de Host & Events para complementar el equipo de restauración y ventas. FUNCIONES RESTAURANTE Confirmación diaria de reservas de Restaurante. Dar la bienvenida a clientes en Restaurante gestionando áreas y servicio de espera, cuando sea necesario. Colaborar en la resolución de incidencias. Recoger y transmitir el feedback de clientes para mejorar los servicios ofrecidos. FUNCIONES EVENTOS Atención y seguimiento de peticiones de grupos, eventos y bodas en Restaurante. Traslado de peticiones al departamento comercial para su cotización. Confección de órdenes de servicio de Restauración según cotización confirmada. Coordinación y revisión detallada de órdenes de servicio con los responsables de cocina y sala. Supervisión de montajes de espacios y material complementario según órdenes de servicio y peticiones de clientes. Elaboración de minutas y sittings. Coordinación de peticiones especiales de clientes con proveedores externos. Recoger y transmitir el feedback de grupos para mejorar los servicios ofrecidos. REQUISITOS Experiencia previa en coordinación de eventos. Excelentes habilidades de comunicación interpersonal y trabajo en equipo. Dominio de varios idiomas, idealmente inglés y francés. Flexibilidad horaria, incluyendo fines de semana y días festivos.
En Cap Vermell Grand Hotel precisamos incorporar una/a maître, siendo la persona encargada de realizar de manera cualificada las funciones de control y supervisión del punto de venta asignado, incluyendo la supervisión y dirección del personal de servicio. Asegura un excelente servicio al cliente. PRINCIPALES RESPONSABILIDADES: - Proporcionar un servicio excepcional y mantener relaciones positivas con todos los grupos de interés del hotel (clientes, compañeros, propiedad, proveedores, etc.). - Verificar personalmente y con frecuencia, invirtiendo parte de su jornada en los outlets, que los clientes están recibiendo el mejor servicio posible. - Atender y responder las consultas o quejas de clientes de manera cortés y eficiente, informando de manera inmediata su supervisor y llevando a cabo su seguimiento hasta asegurar su resolución de manera satisfactoria. - Conocer, promover y explicar con claridad los servicios y productos del Hotel. - Supervisar y verificar que los alimentos y bebidas están en perfecto estado, son frescos y son servidos adecuadamente durante el servicio, proporcionando feedback a los implicados en caso de ser necesario. - Supervisar los procedimientos y estándares en el outlet asignado, colaborando con los responsables de F&B para aplicar medidas correctoras cuando sea necesario. - Llevar a cabo inspecciones frecuentes y exhaustivas de la operativa de F&B - Colaborar con el área de F&B aportando sugerencias e ideas creativas - Conocer en profundidad todos los alimentos y bebidas del menú y poseer la capacidad de recomendar combinaciones de alimentos y bebidas y otras alternativas con el objetivo de mejorar la satisfacción del cliente y aumentar las ventas. - Supervisar y asegurar que el outlet se encuentra en perfecto estado, se mantiene limpios y organizado, tanto en la zona de clientes como en la zona de trabajo del personal del hotel. - Siempre que sea necesario, proporciona servicio a los clientes incluyendo, pero no limitado a, servir mesas, preparar las áreas de trabajo, acondicionar las mesas y funciones generales cajero. - Maximizar la productividad del personal mediante el uso de la polivalencia, la multitarea y un horario flexible para cumplir y superar las expectativas de los clientes y los objetivos financieros del Hotel. - Centrar su actividad en mejorar los niveles de productividad y administrar con prudencia los costes de los recursos, siempre garantizando el servicio óptimo. - Colaborar con el Group F&B Manager para maximizar los beneficios del Outlet y alcanzar y superara los objetivos establecidos. - Asegurar que las actividades de alimentos y bebidas están alineadas con la estrategia corporativa, y que se han implementado las accione necesarias para ello. Incorporación con contrato fijo discontinuo. Descuentos dentro del Grupo Buscamos una persona dinámica, con personalidad y buen comunicador. Capaz de identificar las necesidades de los clientes y satisfacerlas con un excelente servicio. La persona adecuada debe tener: - Experiencia mínima de 5 años liderando equipos. - Grado en Dirección de Restaurantes o equivalente - Inglés fluido, hablado y escrito - Nivel intermedio de ofimática - Valorables titulaciones relacionadas con la hostelería y otros idiomas. Cap Vermell Grand Hotel is a luxury resort, which reflects the style of a traditional Majorcan hilltop village with reference of local art and cultural heritage. Whether your expertise is on food and beverage, sales and marketing, finance or front of house, you will experience opportunities to develop yourself and grow within the world of Cap Vermell. Cap Vermell Grand Hotel offers wide range of services to its transient and group guests, including four restaurants, meeting and banquet spaces and a spa, so there are many opportunities for different profiles and interests. Join a local team with international recognition and discover new experiences in a member resort of the Leading Hotels of the World.
Job Number 24078389 Job Category Sales & Marketing Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Position Title: Executive, Marketing Date Created: July, 2023 Job Category: Sales & Marketing Location: Hotel Arts Barcelona, BCNRZ Functional Job Family: Field Marketing Address: C/ Marina 19-21, 08005 Barcelona, Spain Primary Job Family: Individual contributor Job Schedule: Full-time Reports to: Director, Marketing & Communications JOB SUMMARY We are looking for a passionate and audience-first mindset individual to drive the F&B Marketing implementation of strategies for all outlets on property. Responsible for developing, managing and executing all the aspects in our F&B, Rooms and Spa annual program of activities based on key initiatives and strategies while protecting and empowering the brand. Guest focused profile in charge of verifying that all activities are in alignment to provide the support needed for successful implementation of all guest and client related activities across the property, divisions and communication channels. A close team worker that will collaborate with the Digital Marketing Manager in managing the day-to-day F&B content for e-commerce, social media and offline channels. A successful Marketing Executive is to be a protector and loyal ambassador of the Hotel Arts brand and all its subsidiary brands, a proactive individual willing to drive innovation and results in a fast-paced environment. CORE RESPONSIBILITES Assist in all Marketing duties, including but not limited to: maintaining an updated media library, copywriting, creative briefing of agencies, in-house graphic designing, and 3rd party suppliers. Brief, coordinate & meet on regular basis with internal teams and potential agencies & production suppliers. Support in creating and delivering, advertisements and other marketing materials making sure that it fits the tonality, the spirit, and the overall guidelines of the Hotel Arts Barcelona brand. Assist in ensuring that all hotel related offline and online in-house information are accurate, updated and organized particularly when provided to internal and external customers. Active participation in idea generation towards developing collaterals, presentations, events, and promotions. Identify new combined opportunities / sponsorships with already established brands that fit within the overall HAB strategy. Represent the brand in all marketing activities in Hotel Arts Barcelona and Marriott International’s core values and corporate strategies, with support from the DOM. Participate in the creation and implementation of the F&B annual program to promote product and services in property outlets. Collateral production to promote the hotel, its venues and special events or offers. Collateral production for all divisions other than F&B to ensure the right operation of the hotel and meet guest expectations. Execute promotions targeting the hotel’s various market segments, where required in collaboration with the Sales team. Support Hotel Arts’ F&B photo and video library and conduct shoots where applicable including updating new images in collaboration with the Digital Marketing Manager. Coordinate F&B activities and attend F&B Marketing meetings as required. Attend all relevant meetings, ensuring active participation, timely follow up on action items and pro-active dissemination of relevant communication points back to the department. Be an early adopter and champion for innovation, to deliver relevant brand partnerships, online, channel engagement and enhanced guest experience. Establish and maintain strong working relationships with partners, suppliers, and vendors. Promote awareness of brand image internally and externally. Develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps) for promotional events, property tours, and conferences. Generate reports and analytics on current trends and hotel's performance. CANDIDATE PROFILE Education & Experience Required: 4-year bachelor's degree in Marketing, Digital Marketing, Business Administration, or related major; 1-year experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred. OR 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years’ experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred. Hard & Soft skills Required: Excellent communication skills and ability to network Team working skills Adaptability and ability to joggle with multiple simultaneous projects Strong attention to detail Creativity, writing and design skills Strong organizational and time-management abilities Hard skills on Adobe Package handling (InDesign, Photoshop, Illustrator mainly) MS Office package knowledge Spanish and English proficiency level, spoken and written Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
Company Description SLS Barcelona brings a new variety of oceanside glamor, indulgence and excellence to Barcelona’s vibrant 22@ neighborhood. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, with two pools, a spa, fitness center and six bars and restaurants that create lively food and entertainment within this singular location. A 750sqm auditorium and a dozen versatile meeting spaces round out the offering to form the complete destination - inviting groups, events and travelers of all types to say, “farewell to the ordinary.” We are looking for an experienced Call Center Supervisor (PBX) to join the pre-opening team at SLS Barcelona. Under the guidance of the Guest Experience Manager, the Call Center Supervisor (PBX) directs the overall operation and service levels of PBX in the hotel facilitating and directing all operating departments, in meeting and exceeding hotel goals and assist in providing timely guest and team members resolution. Job Description What you’ll do Support the PBX team to consistent with hotel policies and procedures. Responsible for ensuring that all guests receive a seamless and expedited experience. Assists Front Desk and Accounting department in locating and verifying phone charges for guests. Keeps updated contact information on employees in other departments. Refer guests’ complaints to appropriate departments. Knows the responsibilities of other departments to be able to determine the appropriate department to forward all calls. Provide information and demonstrate knowledge of all hotel facilities and services. Accept and deliver all messages promptly and accurately. Provide a personal service to all the guests, fully aware and following the hotel standards and procedures. Ensure that the privacy of the guests and the confidentiality of the information is respected. Provides direction and support for the PBX team ensuring all reports are accurate and standards are met. Ensures all guest concerns are addressed promptly, exceeding the guest’s expectations, conducting follow up, and properly documenting concerns to ensure proactive and long-term solutions. Qualifications What we are looking for... +3 years experience in hospitality within hotels with a similar position. Proven team leader with a high level of energy and motivation with a proven track record of living the company's values Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. Additional languages will be highly valuable. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
Bienvenido/a Escampa Hotels! Un grupo hotelero situado en Barcelona y la Costa Brava, con la principal misión de ofrecer servicios y experiencias de máxima calidad que aporten la satisfacción de nuestra clientela. Estamos buscando un/a COCINERO/A para el GRAN HOTEL HAVANA S de Barcelona. ¿Cuáles serán tus funciones? - Colaborar en la realización de pedidos. - Conservar las materias primas y productos de uso en la cocina. - Preparar, cocinar y presentar los productos de uso culinario. - Colaborar en el montaje, servicio y desmontaje de bufetes. - Revisar y controlar el material de uso en la cocina, comunicando cualquier incidencia al respecto. - Colaborar en la planificación de costes e inventarios, así como en las compras. - Controlar y cuidar de la conservación y aprovechamiento de los productos puestos a su disposición. - Aplicar ciertas labores de limpieza y mantenimiento de su área de trabajo, especialmente relacionadas con el cumplimiento de los estándares de higiene impuestos por la salud pública. Según convenio ¿Qué te ofrecemos? - Ser parte de esta gran familia. - Contrato indefinido - Jornada completa de 40h semanales, librando dos días seguidos. - Horario intensivo - Se proporciona servicio comedor y uniformes. - Se proporciona formación a través de nuestro plan de formación personalizado. - Incorporación inmediata Titulación mínima: Estudios relacionados con Hostelería y restauración Experiencia: De 1 a 2 años Categoría profesional: Empleado ¿Qué requisitos debes cumplir? - Módulo de Grado Medio de Restauración. - Experiencia mínima de 1-2 años en un puesto similar. - Experiencia haciendo inventarios. - Trabajo en Equipo. - Comunicación. - Orden y limpieza. ¡Bienvenido/a a EscampaHotels! Un grupo hotelero situado en Barcelona y en la Costa Brava, con la principal misión de ofrecer servicios y experiencias de máxima calidad que aporten la satisfacción de nuestros clientes. Grupo asesorado gastronómicamente por el prestigioso grupo Iglesias, con restaurantes y conceptos gastronómicos tan emblemáticos como el Tickets, Kru o Rías de Galícia. Si eres una persona que te apasiona tu trabajo, comprometida y quieres formar parte de un proyecto en plena expansión y crecimiento, ¡queremos conocerte! ¿Quieres tener más información sobre nuestros hoteles? PARK HOTEL SAN JORGE S El Park Hotel San Jorge de Playa de Aro – Calonge, un hotel de cuatro estrellas superior, se encuentra en primera línea de mar con extraordinarias vistas de la Costa Brava. Envuelta de pinos y aguas cristalinas, el hotel dispone de acceso directo a las calas Belladona y Cala Cap Roig, una de las imágenes icónicas de la zona. Dispone de 121 habitaciones, diversas opciones gastronómicas en el restaurante y bar, terraza, piscina, spa y aparcamiento. Además de ser una gran opción para experiencias inolvidables y eventos exclusivos. NM SUITES El encanto de la Costa Brava abierto 365 días al año. Una finca hotel de cuatro estrellas superior envuelta de pinos a solo 100 metros del mar. Una ubicación perfecta para descubrir el territorio, en el centro de Playa de Aro. Dispone de 39 habitaciones y un apartamento. Servicios de comida y cena a la clientela alojada en el hotel y a la clientela externa. El restaurante Sa Cova ofrece imaginación culinaria, sabores sorprendentes y productos autóctonos. PLANAMAR El Hotel Planamar es un hotel de cuatro estrellas que se encuentra en el mismo paseo marítimo de Playa de Aro, en primera línea de playa y con unas extraordinarias vistas al mar. Dispone de 89 habitaciones y en el hotel se encuentran diversos espacios, como la piscina con solarium en la azotea, con vistas a la Playa Larga. También gimnasio y tratamientos y masajes en nuestro espacio la Joie. Además de múltiples espacios gastronómicos, como el restaurante Aiguamarina o el Restaurante Magenta. HOTEL GRAN HAVANA S El Hotel Gran Havana es un cuatro estrellas superior ubicado en el centro de Barcelona. Data del 1872, ampliado y rehabilitado como hotel de lujo en 1991. Actualmente, se sigue trabajando y redecorando el hotel cada día para estar siempre por encima de los propios estándares de calidad. Dispone de 145 habitaciones, restaurante, terraza, piscina con solárium y aparcamiento. Además de ser una gran opción para experiencias inolvidables y eventos exclusivos.
Job Number 24072841 Job Category Sales & Marketing Location The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Drives revenue to achieve Hotel’s topline goals for each of their represented hotels by proactively soliciting all business segments; to include new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Focuses on properties BT Pricing strategy. Provides property support by coordinating and executing property internal mining efforts at assigned hotels. Partners with Leadership to ensure competitive sales strategies are in place for the hotel and stay competitive within the market by aligning on sales activities to generate business and communicate real-time competitor intel. Reports directly to Property Sales Leader (ASL or DOS/DOSM) and works closely with the hotel General Managers, focuses on sales driven tasks. May work with Local Sales and U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented market place. CANDIDATE PROFILE Education and Experience Required: • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Preferred: • 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge the hospitality industry. CORE WORK ACTIVITIES Managing Sales Activities • Works with Property Sales Leader (ASL or DOS/DOSM) in identifying the top accounts of each stakeholder hotel, determine account deployment structure, identify key buyers within each account, and coordinate efforts to drive demand and pull-through business from the accounts for the stakeholder hotels. • Assist Property Sales Leader in identifying share shift targets. • Ensures effective and efficient funnel management through available systems and collaborating with Multi-Hotel Sales. • Manages daily Status Change reports to help close on hotel business. • May work with Local Sales, U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented market place. • Provides property support by coordination and executing property internal mining efforts to assigned hotels • Solicits new business from non-deployed small business accounts, reader boards, and leads sent through internal referral mechanisms. • Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing Planning and Support or other third-party data sources to generate leads. • Utilizes internal lead referral tools (e.g., eProspecting Portal) to solicit new business opportunities and contacts. • Ensure Hotel has property lead generation program to identify new business. • Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate. • Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, site inspections, new business calls, face to face activities, etc.). • Conducts customer facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate. (e.g., lunch and learns, social hours, company of the month activities, local industry events, Convention and Visitors Bureau (CVB) Activities, etc.). • Conducts site inspections for customer accounts as appropriate. • Maintains complete and up-to-date lead information on each account in CI/TY SFA Web and EMPOWER to verify accurate reporting and customer base information. • Qualifies and maintains customer’s long-term business potential and refers customers to market, field, hotel or national sales office, as required. • Verifies accurate and timely lead turnover to other Sales Channels and partners closely with the Multi-Hotel Sales to ensure qualified leads are entered into CI/TY SFAWeb. • Leverages MI Leads for Out of Org, Non-Deployed Accounts. • Presents stakeholder hotel benefits and features based on customer needs. • Understands and utilizes all business processes written in support of the sales organization. • Utilizes negotiation skills and creative selling abilities to uncover new business. • Uses all information systems (e.g., CI/TY SFA Web, MRDW, MarRFP-SAPP, Hoteligence, Account Relationship Management (ARM) to research the deployment and value of the accounts deemed important for stakeholder hotels. • Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) to sell effectively against the competition. • Communicates trends, opportunities, and market changes to appropriate parties, as needed. • Leverages all available sales channels, (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc.), to optimize sales revenues. • Understands and actively utilizes company marketing initiatives/incentives to convert cold leads to warm leads. • Tracks weekly activities and relationship to revenue and room night production. • Sets day-today priorities to complete assigned responsibilities • Actively participates and contributes to Sales Strategy Meetings as appropriate. • Adjusts to significant variation in daily workload through independent prioritization. • Drives revenue from local non-deployed accounts for the hotels the Sales Executive represents by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. • Activate local tactics for deployed accounts to pull-through local buyer needs. Communicate best practices for generating creative revenue opportunities. • Performs other duties as appropriate. • Building Successful Relationships • Leverage deployed account resources to drive business for properties for identified hotels to pull-through business to grow account share. • Participates in community and hotel networking events (e.g., Rotary Clubs, RI Social Hours, Chamber of Commerce, etc). • Visits neighborhood target and local small business accounts and coordinate follow up efforts. • Coordinates with Property Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas. • Works collaboratively with all sales channels (e.g. the Multi-Hotel Sales, Account Sales and Global Sales) to establish coordinated sales efforts that are complementary, and not duplicative. • Handles customer care issues and as necessary, refers them to the appropriate owner. • Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Services customers to obtain and grow share of the account. • Executes and supports the company’s customer service standards. • Engages in property related events that support the development of new accounts (e.g., General Manager (GM) Reception, Concierge Level hospitality, etc.). • Performs other duties, as assigned, to meet business needs. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricar
Job Number 24072847 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.