Assistant General Manager (AGM)

Job Summary: The Counter Soho is a look out for experienced Receptionists to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere and supporting GM with admin tasks. If you have excellent communication skills and a passion for hospitality, we’d love to hear from you. Key Responsibilities - Warmly greet guests upon arrival with a friendly and professional demeanour. - Manage reservations and seating arrangements to ensure efficient table turnover and guest satisfaction. - Escort guests to their tables and present menus. - Handle phone calls and online reservations promptly and accurately. - Confirm reservations and manage any changes or cancellations. - Maintain an organised reservation system. - Provide guests with information about the menu, specials, and restaurant services. - Address guest inquiries and resolve any issues or complaints promptly and courteously. - Assist with coat check and other guest services as needed. - Respond to the reviews and complaints - Maintain a clean and organized reception area. - Manage waitlists during busy periods and communicate wait times to guests. - Coordinate with the waitstaff and management to ensure smooth service flow. - Liaise with kitchen and serving staff to manage seating and guest flow. - Relay any special guest requests or dietary requirements to the appropriate team members. - Keep the management informed of any guest feedback or issues. Qualifications: - At least 3 years previous experience in a receptionist or customer service role, preferably in a restaurant or hospitality setting. - Excellent verbal and written communication skills. - Strong organisational and multitasking abilities. - Friendly, approachable, and professional demeanour. - Ability to handle high-pressure situations and remain calm under stress. - Proficiency with reservation software and basic computer skills. - Flexibility to work evenings, weekends, and holidays.

** Junior Wok Chef Wanted!** Love Thai street food? Ready to cook up a storm? We're a growing Thai street food joint on the lookout for a Junior Wok Chef. At least 6 months experience and a passion for tasty Thai eats and a willingness to learn. You will be: - Working on the wok station making noodle, stir fry and curry dishes - Preparing and cooking authentic Thai food food for both eat in and takeaway orders About Judes Thai: Jude's newest concept is born from nostalgic memories of the bustling Thai Temple Markets in Bangkok, offering a menu that is simple, fun, and bursting with flavours. With a passion for food instilled in him from a young age, Jude learned the art of cooking from his Grandmother's homemade meals and recreating his favourite dishes from his school days. If you've got a knack for cooking and a hunger for success, we want to hear from you! Job Types: Full-time, Part-time Pay: £12.00-£13.00 per hour Expected hours: 35 – 48 per week

We are on a look out for a friendly and welcoming Host/Hostess to join our newly opening restaurant in the heart of Soho! This role will be available full-time as well as part -time. Job Description: - Greet guests as they enter the establishment with a warm and welcoming demeanour. - Seat guests promptly and appropriately based on seating charts and guest preferences. - Manage reservations, including confirming, adjusting, and accommodating special requests. - Maintain cleanliness and organization in the dining area, including resetting tables and ensuring a tidy appearance. - Assist servers by communicating special requests or needs from guests and coordinating table turnovers efficiently. - Answer phone calls, take to-go orders, and provide information about the menu or restaurant policies. - Manage the waiting list during peak hours, providing accurate wait times and keeping guests informed of their status. - Monitor dining room activity to ensure guest satisfaction and address any issues or concerns promptly. - Work collaboratively with other staff members to uphold high standards of service and create a positive dining experience for guests. - Adhere to all restaurant policies and procedures, including safety and sanitation guidelines. Qualifications: - Excellent customer service skills with a friendly and outgoing personality. - Strong communication and interpersonal abilities. - Ability to multitask and work efficiently in a fast-paced environment. - Attention to detail and a commitment to maintaining cleanliness and organization. - Flexibility to work evenings, weekends, and holidays as needed. - Previous experience in a similar role or hospitality industry preferred but not required. - This job description may vary depending on the specific requirements of the restaurant or establishment. - Join our team today and be part of creating memorable experiences for our guests! Job Types: Full-time, Part-time Pay: £13.00 per hour Expected hours: 30 – 48 per week

Position: Waiter/Waitress at The Counter Soho Experience: Minimum of 1 year in a restaurant setting Schedule: 30-45 hours per week Flexible hours Job Description: The Waiter/Waitress is responsible for providing exceptional customer service and ensuring a positive dining experience for restaurant patrons. This role involves taking food and beverage orders, serving meals, and attending to guests' needs throughout their visit. The ideal candidate will have a minimum of 1 year of experience as a waiter/waitress, strong communication skills, and a friendly and professional demeanor. Key Responsibilities: Greet and seat guests in a courteous and welcoming manner. Present menus, answer questions about menu items, and make recommendations based on guests' preferences. Take accurate food and beverage orders and relay them to the kitchen staff promptly. Serve meals and beverages to guests in a timely and efficient manner. Monitor and anticipate guests' needs, replenishing drinks, and clearing dishes as necessary. Handle guest inquiries, concerns, and feedback in a polite and professional manner. Process payments, issue receipts, and maintain accurate records of transactions. Collaborate with kitchen and bar staff to ensure smooth and coordinated service. Qualifications: Minimum of 1 year of experience as a waiter/waitress or in a similar customer service role within a restaurant setting. Strong communication, interpersonal, and multitasking skills. Ability to work efficiently in a fast-paced environment while maintaining attention to detail. Positive attitude, team-oriented mindset, and commitment to providing exceptional customer service. Knowledge of food and beverage offerings, menu items, and basic culinary terminology. Availability to work flexible hours, including evenings, weekends, and holidays as required. Reliable, punctual, and able to work independently as well as part of a team.

Supervisor Our Supervisors deliver friendly, efficient customer service and create a warm and welcoming atmosphere to all our customers. As a Supervisor at Beds and Bars you will have the opportunity to supervise, train and motivate others, with the key aim of retaining and attracting new customers. Essential requirements You must: Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based. All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within your units’ country. Have an up to date/active bank account in your own name. Be able to converse Fluently in English. Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit. Providing a Brilliant Experience for our Customers Always deliver excellent customer service. Deal with customer issues in a professional and helpful manner. Keep up to date with current promotions and new products and inform staff. Make customers aware of offers in our units. Maintaining Controls and Standards Serve and present beverages, quickly and efficiently, meeting our standards and specs. Assist in the opening and closing of the unit. Assist in keeping the unit clean and safe. Always adhere to all company policies and procedures and licensing laws. Maintain accurate stock control, including ordering, delivery checks, line checks and wastage. Leading and Developing People Maintain personal knowledge by completing in-house training and attending course. Always engage with your line manager about your own personal and professional development and how Beds and Bars can assist. Achieving Targets and Growing Profits Assist in achieving all financial targets set for the unit. Building a Sustainable and Innovative Business Be involved and contribute at team meetings. Carry out instructions given by the management team and head office. Person Specification Customer focus Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere. Remain calm, patient, and polite, if receiving customer feedback. Be helpful and go out of your way to help our customers. Drive Be confident and self-motivated. Demonstrate a passionate commitment to the business. Welcome and embrace change, with a positive attitude. Be able to work unsupervised in a busy environment. Be able to prioritise duties. Personal integrity Be honest and reliable. Be trustworthy and respectful. Be immaculately dressed. Maintain excellent timekeeping and attendance. Be always professional. Teamwork Always be a good team player. Build and maintain good relationships with all team members. Work together with the team to ensure that the pub is the best it can be. Be willing to take on jobs to balance the team workload. Be able to communicate well with people of all levels. Developing self and others Be motivated to learn and develop self. Seek feedback and invest time in personal development. Supervise, train, and develop others. Support, encourage and motivate others. Coach, guide and give feedback to others. Managing change Welcome and embrace change, with a positive attitude. Understand the need for change. Look for opportunity to improve areas of the pub and business. Gaining commitment Communicate clearly to colleagues and customers. Gain commitment of others by using own knowledge. Act as a role model. Perks & Benefits Section: Beds and Bars is an internationally-known travel brand that operates 21 backpacker hostels and 16 bars and pubs across Europe. If you want to work for a business that’s dedicated to building your skills and knowledge of the hospitality industry, then we could be the company for you. Our industry-leading benefits include; 50% off Food and Drink in all of our bars 50% off St Christopher’s Inns accommodation in Europe (and other partners across the world) Industry-recognised training Regular incentives and trips away Employee of the Month, Quarter and Year awards with cash rewards Free mental health support, counselling and care Award-winning company development schemes We love to work hard and play hard, and we’re always on the lookout for the next rising stars in hospitality. If you think you could be a good fit, please do get in touch!

PLEASE ONLY EXPERIENCED A busy city pub/pizzerà is looking for a bar supervisor/assistant manager, the right candidate will be running evening shifts, 30/34 hours x week Only Monday to Friday The bar is closed bank holidays, Xmas and all festivity. The right candidate with supervisor/management experience will start with hourly payments of £15 Starting asap…  Please contact only if you have the right requirements and NOT TIME wasters! ONLY EXPERIENCED .

Managing day to day operations, if you have what it takes to be successful restaurant manager and progress to the next level, please apply immediately. First restaurant is opening in Camden market.

Central London sites: We're a fresh grab-and-go concept serving an interactive offering of poké. We make amazing poké bowls and want equally amazing, vibrant Assitant Managers to build and serve them with energy and enthusiasm; dull is not in our dictionary. Things you might want to know – o Free poké bowls o Regular team socials Going beyond the bowl is what we’re renowned for; we want to help our people ‘go beyond…’ o The regular hospitality work life balance – we offer sociable working hours with no late nights o Grey places of work – Our ‘Islands’ are full of colour, music and lively teams o All being the same – bring your individual energy and personality to work o Just one job – career progression is in our DNA If you want to bring your upbeat and positive vibes to Island Poké, then we want to hear from you! If we think there’s a match, we’ll invite you for a video chat, followed by an experience shift with a free poké bowl. #gobeyond

Maintenance Manager – Pear Tree Cafe Schedule: Full-time Experience: Previous experience as a maintenance manager in the hospitality industry. About Us: Pear Tree Cafe is a successful independent restaurant group is looking for an enthusiastic and reliable Maintenance Manager to be responsible for their three café/restaurant sites. All set in a stunning central London parks, Battersea, Clapham and Lincoln’s Inn Fields, they are beautiful places to work with a fun team. Open from 8.00am until dusk, with extended hours and offerings for summer evenings that include informal park dining, jazz and other music nights. The food and dishes are fresh and thoughtfully crafted, menus are seasonally driven, with an emphasis on quality and provenance. Our cafes have a fantastic reputation for the food, coffee and drinks. We are seeking an experienced Maintenance Manager to join our team and take ownership for all things Maintenance. This includes ensuring our site is operating at the highest standards of quality and safety. Some evening and weekend work may be required with this role. We will consider applications from both part-time and full-time jobseekers. Principal accountabilities: To be responsible for the complete maintenance of Pear Tree Cafe restaurants including; o Ensuring upkeep, maintenance, & refurbishment needs are met. o Ensure equipment is functional, repaired, replaced and serviced as necessary. o Overseeing pest control. o Overseeing Litter-picking – ensuring and active in park upkeep in local area to the cafés. o Annual setup of summer stations and close down in September. o Fire Safety regulations o Planned Maintenance of all relevant equipment o Reactive emergency calls o Follow-up repairs and services o Meter readings/consumption o PAT testing o Mechanical and Electrical installations In addition, you will be required to work in partnership with; o Pear Tree Cafe Senior Management Team o External service c ontractors Technical requirements/experience/qualifications o Proven track record of maintenance in a commercial setting, preferably hospitality o Painting Skills o Plumbing Skills o Carpentry Skills o Electrical Skills is a plus o Ability to manage H&S and Risk Assessments in a commercial setting o Good communicator with both internal and external workers o Good understanding of IT systems and software o Certified for Electrical or Mechanical Installations is an advantage Job Types: Full-time, Permanent Pay: £38,000.00-£45,000.00 dependant on experience Benefits: Casual dress Company events Company pension Discounted or free food Flexitime Work Location: In person

We are looking for experienced, ambitious, capable and driven Italian Speaking Manager to join our team. Trevi Italian Tiramisu is our well known pasty shop in South Kensington that sets an atmosphere of relaxation offering carefully created Italian cakes using fresh ingredients. You will be responsible for delivering consistent high quality friendly & organised service, great team management & welfare, daily health & safety due diligence, stock controls, health & safety, communication. You’ll working to the direction of Manager to help create a brilliant experience for our customers and importantly maintaining and building on a great working environment for everyone in the business Job Type: Full-time Job Types: Full-time, Permanent Salary:up to £38000. 00 per year

ITALIAN SPEAKING ONLY We are looking for ambitious, capable and driven Italian Speaking Managers to join our team. Ci Tua in Notting Hill is a small size restaurant that offers authentic Roman cuisine. You will be responsible for delivering consistent high quality friendly & organised service, great team management & welfare, daily health & safety due diligence, stock controls, rota , health & safety, reservations & communication. You’ll working to the direction of Operation Manager to help create a brilliant experience for our customers and importantly maintaining and building on a great working environment for everyone in the business Job Types: Full-time, Permanent Salary: Up to 40/k per year Free postSponsor job Job Type: Full-time

Manages the day to day aspect of the Pasta Evangelists Kitchen. Oversees all aspects of the Pasta Evangelists business through creating a culture to be proud of, making sure that Food/Health and Safety regulations are complied, coaching and supporting, motivating and engaging all employees. Has responsibility for achieving above average results. Opening hours: from 10.00am to 2.00am from Monday to Sunday What you'll do at Pasta Evangelists: - Attend meetings when required. - Embrace and embed new changes in PE systems and processes. - Training the new starters according to the company guidelines. - Coaching and supporting team members in their development. Highlights high performing individuals. - Track team absences and report them to your Area Manager/Deputy Area Manager. - Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and take corrective actions if required. - Help to create a customer focused environment. - Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy. - Implement the lead from the front mindset and set a clear example of Product quality for all to follow. - Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction. - Clear communication of Sales Goals, striving to consistently exceed sales targets. - Train the team on all new products enabling them to drive sales. - Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food). - Review all daily paperwork to ensure compliance and report to the Area Manager/Deputy Area Manager where necessary. Who you are: - You’ve worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change. - You have experience of managing a diverse workforce. - You are customer-focused, and enjoy interacting with customers. - You don’t turn a blind eye to issues….. you jump on them and have a desire to solve them! - You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience. - You are hugely detailed oriented and don’t ever cut corners - You love working in a team and helping to manage other chefs in the kitchen! - You can clearly communicate both verbally and in writing - ... A pasta lover! What we can offer: - £13.5 per hour - £14.5 per hour from midnight onwards. - Monthly bonus according to site performance - Join a dynamic, fast-moving & diverse team - Regular team socials as well as occasional trips to ‘il bel paese’ - Free Pasta Evangelists products - Free Italian and English lessons - Discounted gym membership - Cycle to work scheme - Development Opportunities - you can grow inside the business