Consultant

This position presents a rewarding challenge for individuals equipped with a diverse skill set, including exceptional communication and interpersonal abilities, prompt problem-solving acumen, and a relentless attention to detail. If you are driven by efficiency, thrive in a fast-paced environment and can manage intricate scheduling logistics while fostering positive relationships, this opportunity is tailor-made for you. Job Responsibilities ● Coordinate repair appointments, allocating appropriate time slots based on technician availability, and customer requirements. ● Develop and maintain repair schedules, ensuring efficient utilization of technicians and meeting customer expectations. ● Continuously monitor and update schedules to accommodate urgent repairs or changes in priorities. ● Assign bookings to technicians based on their skills, expertise, and workload capacity. ● Optimize technician schedules to maximize productivity and minimize idle time. ● Ensure appropriate distribution of workloads among technicians, considering their skill levels and workload balance. ● Work with the parts advisor to monitor and manage inventory of parts and accessories required for repairs. ● Coordinate with the procurement team to replenish stock as needed, minimizing delays in repair due to parts unavailability. ● Communicate with customers to schedule repair appointments, provide updates on repair progress, and address any inquiries or concerns. ● Ensure clear and timely communication regarding repair timelines, cost estimates, and any additional services required. ● Provide exceptional customer service, ensuring a positive experience throughout the repair process. ● Continuously assess repair processes and workflows, identifying opportunities for improvement and efficiency gains. ● Collaborate with the management team to implement changes and streamline repair operations. ● Analyze data and metrics to measure performance and identify areas for optimization. ● Collect and analyze data related to repair operations, such as repair times, technician productivity, and customer satisfaction. ● Generate reports and insights to identify trends, measure key performance indicators, and provide recommendations for improvement. ● Maintain accurate records of repair activities, including repair tickets, customer information, and inventory usage. Qualifications and Skills: ● Proven experience in scheduling, planning, or operations management, preferably in a mobile repair or similar technical environment. ● Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. ● Excellent communication and interpersonal skills, with the ability to interact effectively with technicians, customers, and other stakeholders. ● Proficiency in using scheduling software, inventory management systems, and MS Office applications. ● Analytical mindset with the ability to analyze data, generate reports, and make data-driven recommendations. ● Attention to detail and accuracy in maintaining records and documentation. ● Flexibility to adapt to changing priorities and work in a fast-paced, dynamic environment.

Are you a dynamic and organized professional looking to make a significant impact on a growing organization? We're seeking a talented Business Support Manager to join our team and play a pivotal role in ensuring the smooth and efficient operation of our Business. ** The prospective applicant needs to demonstrate the following:** · Mainly responsible in making business run smooth on day to day basis. · Planning work schedules, assigning task and delegates responsibilities. · Organize office operations and procedures · Dealing with correspondence, complaints and queries · Preparing letters, presentations and reports to Director. · Supervising and monitoring the work of administrative staff · Handling all correspondence and enquiries relating to accounts, sales and vacancy records · Liaising with staff, suppliers and clients · Implementing and maintaining procedures/office administrative systems · Ensuring that health and safety policies are up to date · Attending meetings with Director and other staffs · Ensuring a high level of compliance is always maintained. ** Skills, experience, and qualification required for the role.** · Proven experience as a Business Support Manager or similar role. · Excellent organizational and multitasking abilities. · Strong communication and interpersonal skills. · Proficient in Microsoft Office Suite and basic financial management. · Ability to handle confidential information with discretion. · Problem-solving mindset and attention to detail. ** Experience in the similar role for 3 years is desirable.** If you are a skilled Business Support Manager looking for a dynamic and exciting working environment, and ready to accept new challenge; then we want to hear from you! To apply, please submit your resume outlining your experience and qualifications.

Job Title: Remote Customer Service Representative Company: NovaLink Virtual Hub, in partnership with Arise Location: Remote (Work from Anywhere) Job Type: Independent Contractor About Us: Greetings, future team member! At NovaLink, we believe in the power of virtual connectivity and exceptional customer service. Teaming up with Arise, a leader in remote work solutions, we're revolutionizing the way customer service is delivered from the comfort of home. We're eagerly awaiting your application as our recruitment team is actively accepting new candidates into our call center. Join us in shaping the future of remote customer service! Job Description: Are you ready to embark on a fulfilling journey where every interaction counts? As a Remote Customer Service Representative with NovaLink, you'll be the voice of renowned brands, providing top-notch assistance to customers from the convenience of your own home. With flexible schedules and the ability to make an impact from anywhere, this role offers a perfect blend of work and personal life. Our recruitment team is standing by, ready to welcome new talents into our dynamic call center environment. Apply today and let's start making a difference together! Key Responsibilities: Handle inbound customer inquiries with professionalism and empathy, resolving issues efficiently. Utilize provided resources and training to deliver exceptional service aligned with client expectations. Maintain accurate records of customer interactions and follow defined protocols for quality assurance. Collaborate with team members and supervisors to ensure seamless customer experiences. Embrace the autonomy of remote work while adhering to performance metrics and company guidelines. Requirements: Strong communication skills and a customer-centric mindset. Ability to adapt to evolving situations and effectively multitask. Reliable internet connection and a dedicated workspace conducive to productivity. Previous customer service experience preferred but not required – we value attitude and eagerness to learn. Be 18 or over Have a laptop or desktop or be willing to get we can help you figure this out. Benefits: Flexible work hours that accommodate your lifestyle and commitments. Opportunity to work from the comfort of home, saving time and money on commuting. Competitive compensation with potential for performance-based bonuses. Ongoing training and support to enhance your skills and career development. Join a diverse and inclusive team that values collaboration and innovation. How to Apply: Ready to take the next step in your career journey? We're excited to review your application! Our recruitment team is actively accepting new candidates into our call center, so don't hesitate – apply now and seize the opportunity to thrive in the world of remote customer service with novalink and Arise. Your future awaits!