Account Manager
hace 19 días
Watford
Special Servicing Account Manager This business sits at the heart of specialist lending, supporting customers through complex moments in their mortgage journey. This role plays a key part in helping people get back on track while balancing commercial outcomes and fair customer treatment. Role Overview: • Location: Watford, • Package: Competitive salary + benefits, • Industry: Financial Services / Mortgage Servicing What You’ll Be Doing: • Speaking with customers experiencing payment difficulties and agreeing realistic routes forward, • Managing arrears cases through tailored repayment plans, forbearance options, or term solutions, • Proactively contacting customers by phone, email, and post to understand circumstances and agree outcomes, • Handling loans approaching term end, understanding exit strategies and planning next steps, • Managing both collections and litigation cases to resolution, • Liaising with third-party solicitors, surveyors, receivers, and other stakeholders, • Supporting complex litigation matters that fall outside standard processes, • Issuing redemption figures and resolving related queries, • Reviewing third-party invoices for accuracy and approval, • Working within agreed mandates and escalating exceptions when required, • Ensuring service levels and Treating Customers Fairly principles are consistently met Main Skills Needed: • Confident telephone manner and strong written communication, • Negotiation skills with a calm, solution-focused approach, • Ability to manage complex cases and competing priorities, • Strong attention to detail and organised working style, • Comfortable working independently and as part of a wider team, • Logical, proactive, and resilient under pressure What’s in It for You: • Exposure to a varied and challenging loan portfolio, • Opportunity to develop experience across arrears and litigation, • Supportive team environment with clear processes and mandates, • Hybrid working and a business that values fair outcomes, • Long-term career development within specialist lending Call to Action: If you’re nodding along, let’s take the next step. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
