Host / Hostess

Host & Hostess

10 May 2024400 views

The Main Purpose of this Role
· Hosting/Maximising covers/ turning tables
· Dealing with Collins/DesignMyNight Messages
· Answering phones and dealing with customer enquiries
· Manage all reservation systems and ticketing including Design My Night & Tonic
· Respond to all social media queries
· To deliver outstanding customer service
· Deliver and contribute to the sales strategy
· Welcoming and entertaining private parties
· Table plan management
· Encouraging guest feedback
· Build fantastic relationships with all other departments.
· Enforcing house rules
· Being a presence in the venues across key shifts and ensuring brand hosting values are being met.

The Person
· Exceptional standards of guest care
· Pro active and reactive
· IT literate, a good communicator, in all forms
· Flexible in approach
· Hours to suit the needs of the business
· proficient in Design My Night
· Thrives in a pressured environment
· Problem solving and thinking ahead to spot possible mistakes ahead of time
· Loves people!

Customer Service
Meeting and greeting customers with a smile and a friendly greeting and demonstrating customer awareness at all times.
Co-ordinate your time effectively to ensure customers receive the best possible.
Be ready at all times to see to the needs of customers. Use eye contact and communication to manage queues effectively and ensure that waiting customers are served in the correct order.
Have a thorough knowledge of product ranges for beers, wines, spirits and cocktails and be confident to make recommendations/upsell.
Always follow the Exhibit Bars steps of bar service
Remove empty glasses, bottles and condiments as drinks are finished to ensure that the bar and customer tables are always clean and clutter-free.
Resolve any minor issues or complaints that may arise but always communicate any issues with the Manager on duty so that the problem can be dealt with effectively.
Great Communication
Attend and contribute to pre-shift team meetings.
Establish a positive, informal and friendly rapport with customers – be yourself!
Maintain a positive and proactive relationship with kitchen, bar and reception teams throughout the shift to ensure that the customer experience is exemplary.
Other Duties
Be familiar with all products that are sold in the bar and restaurant by attending wine, food or any other training as required and be confident to explain dishes when serving your guests.
Ensure that you clock in and out correctly.
Ensure that your attire and presentation are of the highest standards. You should always look your best as first impressions are lasting (please refer to the grooming policy in your employee handbook).
Arrive punctually for your shift and be ready to start work at least 10 minutes before your shift is due to start. Correctly follow company absence and lateness procedures.
Comply with all Food Hygiene and Fire, Health & Safety and Licensing regulations, attending any training as required by the Company and adhering to all company policies and legislative requirements.
HAVE FUN !
  • Experience
    Required
  • Languages
    English – Expert
  • Employment
    Part-time
  • Schedule
    Weekends
  • Salary
    £12 – £14 hourly
  • Benefits
    Includes Service Charge
  • Starting time
    Immediate start!

pin icon12 Balham Station Road, SW12 9SG, London

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HostLondon

Bar, restaurant & event space • 11-50 Employees

Hiring on JOB TODAY since April, 2024

A Balham institution for 23 years. We proud ourselves to be an inclusive and fun work environment. Exhibit group is expanding, so the opportunities for career development are on the horizon.

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Maryam Shakoor avatar icon
Maryam ShakoorActive 9 days ago

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