Customer service team leader jobs in United Kingdom

We are a reputed business based in East London. We are looking for a Customer Service Manager.

- Handling and resolving customer complaints in a professional and empathetic manner. - Processing customer requests (service tasks, consumable orders, installations) in the shortest and most efficient way. - Develops and implements policies and procedures to deal effectively with customer requirements and complaints. - co-ordinates and controls the work of those within customer services departments. - discusses customer responses with other managers with a view to improving the product or service provided. - plans and co-ordinates the operations of help and advisory services to provide support for customers and users.

Experienced team leader/ supervisor for a busy sushi delivery- takeaway shop Ensure high hygiene standards and excellent customer service. Monitor and deal with any complaints or customer queries. Lead and motivate FOH and BOH staff. Communicate with suppliers and delivery drivers. Full responsibility of H&S, Food Safety and HACCAP management.

Exciting Opportunity: Restaurant Manager for Dynamic and Growing Asian Fusion Restaurant! Are you a passionate and driven leader with a love for Asian cuisine? Do you thrive in a fast-paced, vibrant environment where every day brings new challenges and opportunities? If so, we have the perfect role for you! We are thrilled to announce a fantastic opportunity to join one of the most innovative and beloved independent restaurants in town. Our client, a trendsetting Asian fusion restaurant, is not just a place to eat—it's an experience. With an unwavering commitment to excellence and an ever-growing clientele, they are on the lookout for a dynamic and energetic Restaurant Manager to lead their team and help take their business to new heights. Why You'll Love Working here: Exciting Growth Prospects: Our client is expanding! Be a part of a growing brand with plenty of opportunities for career progression and personal development. Vibrant Work Environment: Immerse yourself in a lively, bustling atmosphere where every day is an adventure. Your passion for Asian food will be at the heart of everything you do. Innovative Cuisine: Work with a menu that fuses traditional Asian flavors with modern culinary techniques, creating dishes that are as beautiful as they are delicious. Supportive Team: Lead a dedicated and enthusiastic team who share your passion for delivering exceptional dining experiences. Key Responsibilities: Leadership & Management: Oversee daily operations, manage staff, and ensure a smooth, efficient service that exceeds customer expectations. Customer Service Excellence: Cultivate a welcoming and engaging atmosphere for guests, ensuring an unforgettable dining experience. Financial Oversight: Manage budgets, control costs, and drive profitability while maintaining the highest standards of quality. Marketing & Promotion: Work with the marketing team to develop and implement strategies to attract new customers and retain loyal patrons. Compliance & Safety: Ensure all health, safety, and hygiene standards are met and maintained. What We're Looking For: Experience: Proven track record as a Restaurant Manager or similar role, ideally in an Asian or fusion dining environment. Leadership: Strong leadership skills with the ability to inspire and motivate a diverse team. Customer Focus: A passion for delivering exceptional customer service and a keen eye for detail. Business Acumen: Strong understanding of restaurant operations, financial management, and marketing strategies. Adaptability: Ability to thrive in a fast-paced environment and handle challenges with grace and efficiency. Ready to embark on an exciting career journey with a restaurant that celebrates the rich and diverse flavors of Asia? Apply now and become a part of our client's incredible story!

Job description We are looking for a passionate, experienced, Assistant coffee shop supervisor. You will be passionate about hospitality and customer services. You will be fully flexible with your hours, a hands on, driven, energetic leader. You will have experience in a similar, busy coffee shop/cafe environment. You will oversee daily operations of the shop, ensuring smooth and efficient workflow. You will manage a team of employees, providing guidance, training, and support. You will coordinate and schedule staff shifts to ensure adequate coverage. You will monitor inventory levels and place orders for supplies as needed. You will maintain cleanliness and organization of the shop. You will ensure compliance with food safety and sanitation regulations. You will work with suppliers to maintain quality standards. You will handle customer inquiries, complaints, and feedback in a professional manner You will Implement strategies to increase sales and improve customer satisfaction Experience - 2-3 years Previous experience in a similar coffee shop environment - Strong knowledge of food production and preparation techniques - Familiarity with coffee and preferably tea - Excellent team management and leadership skills - Ability to prioritize tasks and manage time effectively - Knowledge of food safety regulations and best practices - Strong communication and interpersonal skills Job Type: Full-time

Are you looking for something unique that brings prestige, pride and creativity? So are we. At Woodland we dare to be different, and that is exactly what we are looking for in our future talent. We are looking for an innovative Barista / Waiter/ress that thrives in a busy atmosphere and can handle the pressure of a blooming cafe. Attention-to-detail, self-determination and strong communication skills are key to fulfilling this job position. Your main duties as a Barista / Waiter/ress will be: - Providing exceptional customer service. - Understanding of menu items and suggesting products to - customers. - Processing customer payments. - Preparing and serving hot and cold beverages. - Being responsible for health, safety and hygiene practices. - Receiving and distributing stock supplies. The ideal Woodland team member will have: - Exceptional organisational skills - Team-management and interpersonal communication skills. - High level of attention to detail. - Natural team-player with leader qualities. - Positive, approachable, professional and a CAN-DO manner. - Strong adaptability and ability to work in a fast paced - environment. - High-level of literacy and numeracy. Our requirements: Minimum of 1 year previous experience in a similar environment. What we can offer: A competitive salary + bonus scheme + tips

Location: The Square Tavern Job Type: Full-Time Overview: The Square Tavern is seeking a dedicated and experienced Pub Manager to lead our dynamic team. As the heart of our establishment, you will be responsible for maintaining the highest standards of operational excellence while creating a welcoming atmosphere for both staff and patrons. This role requires a leader with a passion for the hospitality industry, strong management skills, and the ability to drive business success. Responsibilities: - Oversee the day-to-day operations of the pub, ensuring that customer service is of the highest standard. - Manage and train staff, including organsing schedules, conducting performance reviews, and providing continuous professional development. - Maintain meticulous records of inventory, finances, and compliance with health and safety regulations. - Develop strategies to enhance customer satisfaction and loyalty. - Handle customer inquiries and complaints with professionalism and patience. - Promote and market the pub, planning events and specials that attract and retain customers. - Collaborate with suppliers and vendors to negotiate contracts and ensure timely deliveries. - Ensure the establishment is maintained to the highest standards, including regular checks and coordination of maintenance and repairs. - Implement and monitor systems for handling cash and other payments and ensure staff compliance with these systems. Requirements: - Proven experience as a Pub Manager or similar managerial role in the hospitality industry. - Strong understanding of business management and accounting principles. - Excellent communication and interpersonal skills for a diverse range of customers and employees. - Capability to resolve conflicts efficiently while maintaining professionalism. - Flexibility to work during peak hours, including evenings, weekends, and holidays. - Proficient in managing multiple tasks in a fast-paced environment. - Personal license holder preferred. Qualifications: - References from previous employers. - Relevant hospitality qualifications are advantageous. Benefits: - Competitive salary. - Opportunities for professional growth and advancement. - Dynamic and supportive work environment.

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! Ready to discover more? Get in touch with us. We would love to hear from you. One more thing… By working at the IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. As part of our team you can have: - Salary - £ 13.69 / hour - Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies) - Talent gym access - Stylish and functional uniform provided - Delicious complimentary meals on duty prepared by our creative chefs - Discounted hotel rates all over the world in Accor Hotels - Grow your skills and learn more through our Apprenticeship - Continuously learn and develop yourself with our Accor Academy - Support your wellbeing in your professional and personal lives - Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries - Participate actively in initiatives to build a more inclusive and sustainable world - And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C) - If you feel you are the right candidate for the role as our Night Auditor, please click ‘apply’ now! We’d love to hear from you! As our next Night Receptionist, you… - Are the ‘face of IBIS Shoreditch’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. - Be responsible for the reception desk and processing of night audit and nightly reports - Assist security with monitoring building security - Aid in the operations for the day team to ensure exceptional service is provided around the clock - Work the unique night shifts at our hotel from 11pm to 7am You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process. What we are looking for: - A self-starter with the ability to work unsupervised - Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions - A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on - Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong Information on the processing of personal data – When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

Job Introduction You’re a person who’s good with people and you’ve got ambitions for your career. Here’s an opportunity not to miss. This is a job where with every passing day you get to learn and grow as a leader, And if you impress, the role’s the perfect stepping stone to a General Manager position in our expanding UK business. We’ll task you with directing and supervising the team in the fast-paced setting of a Pizza Hut Delivery operation. The biggest part of the role is motivating the team to turn the orders around, keep the customers happy and maximise those all important profits. The Ideal Candidate Here’s what we’re looking for Proven experience within a fast paced customer service setting. Experience of coaching, supporting or supervising team members/peers. Excellent IT, communication, planning, organising and time management skills. High standards and pride in your work. Eligibility to live and work in the UK. About The Company Life Unboxed at Pizza Hut Life Unboxed is our promise to our people. At Pizza Hut Delivery you can make friends, have fun and become your best. You can look forward to world class training and a culture that celebrates achievements. There’s also plenty of potential to progress your career – the next step is General Manager and then there’s further to climb if you’re ambitious.

Company: NovaLink Virtual Hub, in partnership with Arise Location: Remote (Work from Anywhere) Job Type: Independent Contractor About Us: Hey there, Ready to redefine the future of customer service from the comfort of your own home? Look no further than NovaLink, where we're transforming the virtual call center game with innovation and creativity. Teamed up with Arise, the industry leader in remote work solutions, we're here to revolutionize the way customer service is delivered. Join us in shaping the future of customer experience – apply now and let's embark on this exciting journey together! Job Description: Are you a customer service superstar with a knack for making every interaction memorable? As a Virtual Customer Service Specialist with NovaLink Virtual Hub, you'll be the driving force behind exceptional customer experiences. From resolving inquiries with charm and finesse to delighting customers with your problem-solving prowess, you'll do it all – and you'll do it from the comfort of your own home. With cutting-edge technology and a dynamic team by your side, the possibilities are endless. Apply today and let's elevate the art of customer service to new heights! Key Responsibilities: Handle inbound customer inquiries with a smile, providing prompt and personalized assistance. Utilize innovative tools and technology to streamline customer interactions and exceed performance targets. Embrace a culture of continuous improvement, sharing insights and ideas to enhance the customer experience. Collaborate with team members and supervisors to ensure seamless service delivery and achieve collective goals. Stay ahead of the curve with ongoing training and development opportunities, mastering new skills and techniques to stay at the forefront of the industry. Requirements: A passion for providing stellar customer experiences, fueled by creativity and enthusiasm. Excellent communication skills, both verbal and written, with a flair for storytelling and persuasion. Tech-savvy mindset with the ability to navigate digital platforms and adapt to new technologies seamlessly. Proven track record of success in a customer service or related role, demonstrating empathy, resilience, and problem-solving ability. High-speed internet connection and a dedicated workspace conducive to productivity – your home office, your rules. Be 18 or over Have a laptop or desktop or be willing to get these (we can help you figure this out.) Benefits: BI-WEEKLY PAY Flexible work schedule with the freedom to balance work and life on your terms. Competitive compensation with performance-based incentives and opportunities for advancement. Access to cutting-edge technology and training resources to support your professional growth and development. A vibrant and inclusive team culture where creativity and innovation are celebrated. The opportunity to make a meaningful impact on the lives of customers and colleagues alike, one interaction at a time. How to Apply: Ready to embark on an exciting journey in virtual customer service? We're eager to hear from you! Our recruitment team is standing by, ready to welcome new talents into our virtual call center with open arms. Apply now and let's unleash your potential as a Virtual Customer Service Specialist with NovaLink and Arise. The future of customer experience awaits – are you ready to seize it?

Job Title: Remote Customer Service Representative Company: NovaLink Virtual Hub, in partnership with Arise Location: Remote (Work from Anywhere) Job Type: Independent Contractor About Us: Greetings, future team member! At NovaLink, we believe in the power of virtual connectivity and exceptional customer service. Teaming up with Arise, a leader in remote work solutions, we're revolutionizing the way customer service is delivered from the comfort of home. We're eagerly awaiting your application as our recruitment team is actively accepting new candidates into our call center. Join us in shaping the future of remote customer service! Job Description: Are you ready to embark on a fulfilling journey where every interaction counts? As a Remote Customer Service Representative with NovaLink, you'll be the voice of renowned brands, providing top-notch assistance to customers from the convenience of your own home. With flexible schedules and the ability to make an impact from anywhere, this role offers a perfect blend of work and personal life. Our recruitment team is standing by, ready to welcome new talents into our dynamic call center environment. Apply today and let's start making a difference together! Key Responsibilities: Handle inbound customer inquiries with professionalism and empathy, resolving issues efficiently. Utilize provided resources and training to deliver exceptional service aligned with client expectations. Maintain accurate records of customer interactions and follow defined protocols for quality assurance. Collaborate with team members and supervisors to ensure seamless customer experiences. Embrace the autonomy of remote work while adhering to performance metrics and company guidelines. Requirements: Strong communication skills and a customer-centric mindset. Ability to adapt to evolving situations and effectively multitask. Reliable internet connection and a dedicated workspace conducive to productivity. Previous customer service experience preferred but not required – we value attitude and eagerness to learn. Be 18 or over Have a laptop or desktop or be willing to get we can help you figure this out. Benefits: Flexible work hours that accommodate your lifestyle and commitments. Opportunity to work from the comfort of home, saving time and money on commuting. Competitive compensation with potential for performance-based bonuses. Ongoing training and support to enhance your skills and career development. Join a diverse and inclusive team that values collaboration and innovation. How to Apply: Ready to take the next step in your career journey? We're excited to review your application! Our recruitment team is actively accepting new candidates into our call center, so don't hesitate – apply now and seize the opportunity to thrive in the world of remote customer service with novalink and Arise. Your future awaits!

It’s tough when searching London for an energetic, generous and passionate full-time Assistant Restaurant Manager! Too many other restaurants are stuck in their ways, with out of date training/development and zero focus on culture. At Granger & Co we are different. If you want to lead our fun, friendly and welcoming team to even greater success; send us your CV and apply to be our next legendary Assistant Restaurant Manager. So what will we give you, our next Assistant Restaurant Manager: - A range of shifts including Breakfasts - Exceptional Monthly incentives - A clear career path for assistant managers – offering both support and guidance - An extra day of holiday for every year of service after two years of working with the company - A real work-life balance – healthy minds & healthy hearts! - English courses provided – we support everyone - All meals are included when you are at work, which are fresh and wholesome - 50% staff discount for you to use within all five of our excellent restaurants Experienced Assistant Managers are what we’re gunning for but we also value: - Born leaders - Natural talent – we want people-people - An inspiring Assistant Manager who raises the bar in customer service - A Passionate approachable individual We serve classic, freshly prepared, healthy & natural food right through from busy bustling breakfasts to cosy evening candlelit dinners. Across all five of our restaurants we demonstrate a family approach to nurturing our Assistant Managers and wanting to see them progress and succeed in our business. About Granger & Co. Over 25 years ago, in a sunny little corner cafe in Sydney, the global phenomenon of avocado toast and ricotta hotcakes first began. Self-taught Aussie cook Bill Granger opened his first ever café serving simple fresh flavours and light, healthy plates. Bill quickly earned himself a reputation for his original approach to dining - communal tables and lazy weekend breakfasts. He was declared by the New York Times as “the egg master of Sydney". Our Diversity & Inclusion Statement We strive to promote a working environment which values employees as individuals, an environment which encourages diversity and inclusion and appreciates the business benefits these principles bring. We are committed to allowing you to reach your maximum potential through providing opportunities for you to learn and develop. We want you to be proud of working for Granger & Co.’s and we want to be proud of our team We cannot wait to meet you!

We are seeking a dedicated and dynamic Center Manager to oversee all operations. The ideal candidate will be responsible for managing the day-to-day activities of the center, ensuring smooth operations, and providing excellent customer service. Do you have a background in running residential Language or Activity centres (preferably EFL’s) or holiday camps/parks or hotels that deal with the groups market? The role: As Centre Manager you will have responsibility for : Staff management , Student Welfare , Health and Safety and Administration. The Centre Manager is responsible for the overall student experience and administration of the English language programmes for both Adults and Junior Students. Not only does the centre offer Language programmes is offers seasonal activity programmes, summer centre, school group travel and school Integration programmes. The Centre Manager will be responsible for managing a team of people ( of up to 10) and the overall running of the day-to-day activities of the centre, from planning and preparation prior to group arrival to programme delivery and customer service evaluation. The right person: Strong Leader Quick Decision Maker Multi-tasker Experience in a similar role managing large teams and budgets in a multi-faceted leisure, educational, sports or hospitality business such as a General Manager, Centre Manager or Area Manager. If you have experience working in a business catering for young people such as English as a Foreign Language residential centre, outward bounds centre, activity centre, youth hostel, holiday park, educational centre this will be a huge plus! Understanding safeguarding and experience with working with young people is a must. There is potentially accomodation included to live on site if required (to be disucssed at interview stage)

Overview: We are seeking a skilled Restaurant Supervisor to oversee the daily operations of our dining establishment. The ideal candidate will have a passion for the culinary arts, exceptional leadership abilities, and a strong background in hospitality management. Responsibilities: - Manage all aspects of the restaurant - Supervise and lead the service staff team - Ensure high-quality customer service and guest satisfaction - Develop and implement strategies to meet revenue and profitability goals - Maintain inventory levels and control costs - Enforce health and safety regulations - Handle customer inquiries and concerns in a professional manner Experience: - Proven experience in restaurant management or a related field - Strong leadership skills with the ability to motivate and guide a team - Knowledge of food and beverage operations, including bartending and culinary practices - Excellent communication and interpersonal abilities - Experience in supervising staff and maintaining high standards of service - Hospitality or hotel management background is a plus - Culinary or foodservice certification is advantageous If you are a dynamic leader with a passion for the restaurant industry, we invite you to apply for this exciting opportunity. Job Type: Full-time Pay: £11.44 per hour Expected hours: 35 – 45 per week Schedule: Monday to Friday Weekend availability Supplemental pay types: Tips Experience: Supervising experience: 1 year (preferred) Hospitality: 1 year (preferred) Customer service: 1 year (preferred) Work Location: In person

Brew’s is a new coffee shop and bar located on Camden High Street and is in partnership with Camden Open Air Gallery. COAG is a platform champion budding artists, musicians, creatives, and entrepreneurs, crafting a dynamic and singular hub which focuses on propelling the careers of what we foresee as the next wave of high street innovators whilst shining a spotlight back on Camden. We want to make Camden epicentre for the next generation of creatives and out of the box thinkers to home their skills and launch their careers. At the heart of this is a focus on Community, A coffee shop can be the cornerstone of a community where you run into people, where you can come and relax and that’s what BREW’S is here to do for Camden high street. Job Overview: As the Coffee Residency Manager, you will oversee the daily operations from making the coffee through to the marketing and tik Tok pages. This role requires a dynamic leader who can manage coffee service excellence while integrating smoothly with gallery events and exhibitions. You will ensure operational efficiency, exceptional customer service, and align coffee operations with our artistic and cultural events. Key Responsibilities: Operations and Coffee Management: Manage daily operations ensuring integration with gallery activities. Supervise all aspects of coffee preparation and service, ensuring compliance with health standards. Develop and maintain systems for inventory and supply chain management. Staff Management: Coordinate staff scheduling, training, and manage all HR related activities. Build a team culture that supports BREW’s ethos and customer service standards. Financial Management: Oversee financial transactions and maintain accurate records. Prepare financial reports and analyses for internal use and compliance. Marketing and Customer Engagement: Develop and execute marketing strategies that complement the gallery’s themes and attract a diverse clientele. Engage customers through educational events like coffee tastings and workshops. Quality Control: Uphold BREW’s standards of coffee quality and customer service. Implement continuous improvement practices for product and service offerings. Supplier and Community Relations: Maintain robust relationships with suppliers, emphasizing sustainable and ethical sourcing. Work with local community groups to enhance the gallery’s community integration. Requirements: Proven experience in coffee shop management or similar roles. Strong leadership skills and the ability to manage teams effectively. Excellent organisational and multitasking abilities. A passion for coffee, with extensive knowledge of coffee brewing techniques. Experience in event management or working in a culturally vibrant environment is a plus. Financial literacy, with experience in budgeting and financial management. Excellent communication skills, both verbal and written. If you don't have all the above, but think you are still a good fit for the job please still apply! What We Offer: The opportunity to work in a unique, young, and diverse team in a dynamic environment where coffee, music, fashion and art intersect. A competitive salary and comprehensive benefits package. Opportunities for professional growth and development within the coffee and art sectors.

Role: Sales Engineer/Account Manager – Drives and Motors Location: South East England Salary: Up to £45,000, car/allowance, generous bonus scheme and benefits Overview This rapidly growing business is now looking for a new Sales Engineer / Account Manager to cover the South East of England. They are to UKs largest independent supplier of drives and motors and supplier of the year for the last 3 years. If you are from the industry you will know who they are! They are now looking for a customer focused, loyal and driven person to join the team to look after the South East of England. Is this you? Have you been successful in your current role and have not felt appreciated? Are you looking to move to a business built on providing market-leading products and services with an outstanding reputation for customer service and an enviable client list? Do you think it is time to take your next step? My client is looking for someone that will be committed and want to stay for the long term. What’s on offer? An excellent basic salary, company vehicle, I-Phone, laptop, great holiday package, unlimited earning potential with bonus structure and a new career in a great working environment and the chance to join this growing team. All applicants will be considered, whether you are an excellent engineer looking to move into a career in sales, or a sales engineer with an excellent proven track record in an industry other than Drives and Motors, or a Drives and Motors expert with experience in sales and account management. Full product training will be given so if you are not from the industry but believe you have the skills and sales experience in a comparable role then we are happy to talk to you. A full and Valid Driving License is required. More about the firm This is a business that wants their people to succeed, starting with a comprehensive induction programme to ongoing training and support from there on, they are there to do everything to help you deliver. Their awards for service and innovation make them the partner of choice for their growing client base and are market leaders in their sector – and that is always a sign you are part of a winning team. Next Steps Please contact Jeremy Barwick, our retained recruitment consultant, if you would like to discuss the role further or simply apply and send your CV and any other information you think is relevant. We look forward to hearing from you.

We are looking for our next Duty Manager to lead a team in our Oxford Street site. Market Halls is revolutionizing the British food hall scene, breathing new life into iconic landmarks since 2018. Our vision? To transform these spaces into vibrant community hubs, offering a diverse array of dining, drinking, and event experiences. From independent restaurants and food vendors to premium bars and live entertainment, we're committed to delivering top-notch experiences for our guests. Last year marked a significant milestone for us, with both our year-on-year revenue growth and a huge surge of new guests walking through our doors. We even garnered attention on popular shows like The Apprentice and MasterChef. But our journey is far from over – this year, we're gearing up to unveil our new flagship venue in central London, expand to new locations beyond the capital, and introduce exciting competitive socializing experiences to some of our venues. As our new duty manager, you will receive: A competitive salary of up to £35,000 per year Access to Hospitality rewards, a unique benefits platform that offers exclusive discounts for gyms, retailers, and other restaurants, along with a 24/7 confidential mental health support hotline. A 25% discount on ALL MH trade stands, allowing you to enjoy a meal or drink with your loved ones. Unlimited hot beverages during your shifts, and delicious, nourishing food to keep you energized throughout your workday. A comprehensive training and development program tailored to each employee, including coaching, mentoring, workshops, and project involvement. Plus, standard benefits such as 28 days of paid holiday (including Christmas Day, Boxing Day, and New Year's Day), with an additional paid day off for your birthday. As our new duty manager, you will be delivering exceptional customer service to all visitors, using your previous experience as a assistant manager/duty manager to be the leader on the floor, drive sales and relations with our traders. We adhere to our core values: We are Passionate, We are Entrepreneurial, We are Adaptable, and most importantly we are kind. We are always reaching for the P.E.A.K Market Halls is equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.