Are you a business? Hire customer support engineer candidates in United Kingdom
Job description: At Carlton Fire & Safety Services Limited we are a friendly business looking to expand and grow our team of engineers. We are a BAFE accredited company that prides itself on delivering a professional service. A successful applicant will:- 1. Need to have good customer service and communication skills. 2. Be able to work well either on their own or in a team. 3. Be able to overcome obstacles. 4. Have an understanding of Hand Tools, Working on Sites & Electrical works. 5. Need to have good attention to detail and take pride in their work. 6. Excellent time keeping. 7. A Full UK Driving License or plans to get one. 8. ECS or CSCS card (preferred). Full in-house training will be given. 40 hours a week. 20 days holidays plus Bank Holidays. The successful candidates will have the opportunity to join our experienced engineers and learn the Fire Alarm Trade. This represents a great opportunity to start a career in a progressive company and industry, whilst working with a focused but friendly team. The Office location is in Sidcup DA14, living within 5 miles from the office would be an advantage. Job Type: Full-time. Once experienced there is a potential for promotion. Salary: £16,000 to £20,000 per year depending on experience. 20 Days Holiday per annum (+Bank Holidays).
We are currently seeking a skilled and certified Portable Fire Extinguisher Engineer to join our team. As a Portable Fire Extinguisher Engineer, you will be responsible for inspecting, maintaining, and servicing portable fire extinguishers to ensure they are in proper working condition and comply with safety regulations. Responsibilities: Conduct routine inspections and maintenance of portable fire extinguishers according to relevant standards and regulations (e.g., NFPA 10). Perform hydrostatic testing, refilling, and recharging of fire extinguishers as needed. Identify and troubleshoot issues with fire extinguishers, and perform repairs or replacements as necessary. Install new fire extinguishers and provide training to clients on proper usage and maintenance. Maintain accurate records of inspections, tests, and services performed using company software or documentation. Collaborate with the sales and customer service teams to provide technical support and recommendations to clients. Stay updated on industry standards, regulations, and best practices related to fire extinguisher servicing and maintenance. Participate in training and professional development opportunities to enhance technical skills and knowledge. Requirements: Certified Portable Fire Extinguisher Technician or equivalent certification. Previous experience in fire protection or a related field is preferred. Knowledge of portable fire extinguisher types, classifications, and maintenance procedures. Strong mechanical aptitude and troubleshooting skills. Excellent attention to detail and organizational skills. Ability to work independently and as part of a team. Effective communication and customer service skills. Valid driver's license and clean driving record. Ability to lift and carry heavy objects and work in various environments. Joining our team offers the opportunity to work in a specialized field and make a valuable contribution to fire safety. If you are a certified Portable Fire Extinguisher Engineer with a commitment to quality and compliance, we invite you to apply for this position. Please submit your resume and cover letter detailing your relevant experience and certifications. We look forward to hearing from you!
My client is looking for multiple technical engineers to carry out installations of our class leading Industrial solutions across London and the South East. We are also interested in hearing from candidates further addend in the UK as we also have roles coming up in the West Country and North England. As well as carrying out installations you will also support the equipment once on site and make sure it meets customer requirements once in use. Successful candidates will have experience in installing, maintaining and repairing electromechanical equipment. You will probably have completed a recognised apprenticeship and hold a formal qualification in Electrical or Mechanical Engineering. You will need a good understanding of the Health & Safety requirements for construction sites. This is a mobile role and a company van will be provided so a valid driving license is required, as is the willingness to be travel, including occasional overnight stays. You will have regular contact with our customers so good interpersonal and communication skills are vital to success. A knowledge of ventilation/ductwork or industrial water treatment would be an advantage although full training will be given to the right candidate. Some of our work involves access to critical national infrastructure so candidates should be prepared to undergo DBS checks prior to employment. Benefits package up to £55k to include basic salary, generous bonus scheme, private healthcare, contributory pension and expensed travel. 20 days paid holiday rising to 25 after 2 years service plus public holidays.
Job Overview: We are seeking a dedicated Call handler Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls and contacting leads from lead generation sites Duties: - Answer incoming calls and respond to customer inquiries - Provide information about call out fees and services - Resolve customer complaints with patience and professionalism - Process leads, forms, and applications - Maintain customer records by updating account information - Contact new leads at a fast pace on sites such as, Bark, Checkatrade, Rated people ect - Training will be provided by the company owner. - Following up Existing pending quotes. - Booking in new jobs and sending them to engineers on call. - Replying to emails from customers and liaising with the company director. Skills: - Excellent communication skills to effectively interact with customers - Proficient in phone etiquette to provide courteous service - Strong command of English; additional - Ability to analyze situations and provide appropriate solutions - Multilingual or bilingual proficiency is advantageous - Experience in upselling products or services is beneficial - Proficient in data entry to accurately record customer information This position offers a competitive salary, opportunities for growth, and a supportive work environment. If you have the required skills and enjoy assisting customers over the phone, we would love to hear from you. Apply now to join a small up and coming company. Office will be maximum of 2-3 staff per day, so workspace is very relaxed and slow paced. Bonus and commission is offered on Performance If performance is met pay will increase considerably. Ideally English spoken please. Thank you. Job Type: Full-time
**Gas Engineer** Heppelthwaite the Red Van Plumbers are an expanding company and have a commercial gas engineer vacancy available. If you’re interested in joining our team then please do not hesitate to get in touch. We have commercial engineer jobs available including commercial gas and plumbing opportunities. Gas Engineer Details - Role: Gas Engineer - Area: Bucks/Berks/Surrey/London/Herts - Benefits include: Excellent career opportunities, Ongoing training, Full time employment, Good rates of pay, Holiday allowance, Company Van, Work phone, Tablet and Uniform. - Salary: £30,000.00- £60,000.00 per year. Based on experience and qualifications. Incentives and out of hours opportunities available too. - Working hours: Monday to Friday (8 hours per day) Commercial skills and experience an advantage but not essential. Principal Tasks and Duties - Undertake the servicing, repair and maintenance of commercial gas heating systems. - To service and repair commercial boilers as required and working in accordance with up to date Gas Safety regulations and manufacturer guidelines. - To undertake an assessment of repairs and to diagnose faults. Where necessary provide appropriate action ensuring the heating system is left in good working order and that the customer is left informed and satisfied. Where a fix is not possible on the same day, provide information to the customer service team that will enable a decision to be made on the best and most cost effective course of action to resolve the problem. - Highlight and manage risks. Ensuring risk assessment and safety plans are in place when appropriate. - To be able to undertake commercial plumbing and basic multi-trade tasks. - Ensure accurate and timely completion of work and advise the customer service team of any delays or early completion. - Liaise closely with and support the coordinators, supervisors and directors. Receive and follow instructions accordingly. - To be able to work out of hours from time to time. - Ensure brand compliance, maintaining a clean and tidy van and personal attire. - To be capable of using modern technology such as a tablet and smart phone.
Contracts Manager/Accounts Support: We are a security system Installer and Maintainer. We have been providing security solutions both commercial and residential for over 20 years and is one of a Hertfordshire’s leading security providers. We are currently looking to recruit on a Permanent basis an experienced Contracts Manager to join our team at RVTV Security Group Ltd in Hertford. The successful candidate will provide full administrative support to the Servicing, Sales and Operations Team to ensure the smooth administration of our internal database and all contracts types. As the Contracts Manager, you will be working alongside the administration team and will be responsible for timely, accurate, coordinated and efficient processing of Contracts along with the successful management of working relationships with customers. Working as the primary point of contact for all contract renewals and new sales contracts and extensions contracts. Running the day-to-day administration across our key existing contracts. Supporting the management team in production of data and reports for review deadlines. Compliance Management. Reporting the latest monthly statics for won and loss customers. This role will also work closely with our accounts team providing support to the Accounts Manager when required. You will also cover our Sales Invoicing desk during holiday leave or when required. The main duties and responsibilities are: - Managing the maintenance & monitoring contracts. - Invoicing new maintenance/monitoring contracts and updating our Field motion database. - Emailing out renewal invoices & offer letters. - Follow up calls to seek approval for new offers - Follow up calls/emails to project managers to obtain purchase orders for renewing contracts - Sending out new offers to customers whose system is 1 year old. - Monthly update collated on won and lost contracts to MD. - Allocating costs against maintenance/monitoring jobs - Chasing all contract overdue invoices via telephone & follow up emails. We use Quickbooks online for our accounting programme. - Carrying out our Annual SSAIB security inspection audit. - Booking in fire services for Salesman. - Allocating warranty costs for all salesman and updating/collating spreadsheet costs. - Reviewing open service list report. Chasing for completed job sheets from subcontractors and updating field motion as job closed. - Putting site on test when engineers completing service. - Checking daily alarm reports and updating customer. - Applying for URN’s. - Updating keyholder details online. - Generating new sales invoices for all salesman whilst covering annual leave. - Assisting the Accounts department when required. - Assisting with the telephones liaising with clients and engineers. This role will be varied with the opportunity to progress within the company. Full training will be given working in relaxed & friendly office environment. Full time position working 40hrs or 45hrs salary dependant on chosen hours. · Working Hours Monday to Friday are 9am - 5pm or 8am – 5pm · Salary is between £27,000 - £32,000 dependent upon experience · 28 days holiday (including bank holidays) · Based in Hertford, close to the town centre - parking on site. · Company Pension ** Essential Skills required =** -Experience in a similar role would be preferred. - Self-motivated with excellent attention to detail - A team player, also able to work on own initiative - Strong communications skills written and telephone. - Proficient in all Microsoft Office packages particularly, Excel, Outlook - Organisational skills & Committed to task completion - Flexible team worker with a positive attitude - React and respond to all customer enquiries with a sense of urgency - Support the team to succeed to meet all agreed targets - Extremely well organised, efficient and be able to work on a number of tasks at the same time. Previous experience working in the security sector is preferred ideally. Please send your CV to be considered for this position and an interview will be arranged should your application be successful.
At Frank Finn Plumbing, we are seeking a proactive full time Administrator to join our small established business based in Teddington. Job Overview The Office Administrator(s) are the first line customer support for all incoming communication with the main task of answering the telephones, checking the voicemails and checking the main mailboxes. They will ensure that customer calls/queries are dealt with in a timely manner, booking jobs, sourcing and ordering parts etc, and where necessary passing to colleagues for response. They are also the main contact for all site related jobs; managing the entire lifecycle, liaising with the building contractors from start to finish, creating quotes, converting to jobs, ordering parts, assigning engineers and issuing invoices. Weekly follow ups should also be carried out with customers regarding outstanding invoices and request reviews. Working collaboratively with the other Administrators, they will maintain the day to day side of the business, ensuring handovers are completed as appropriate each day. It is the responsibility of the entire Office Team to ensure all policies and procedures are adhered to, to ensure the smooth running of the office and in the interest of continuous development, make recommendations to the Managing Director where further improvements can be made. Responsibilities - Be the first line contact for all jobs via all communication channels, ensuring responses are processed in a timely manner - Manage the entire lifecycle of site jobs including creating/agreeing quotes, converting to jobs, following up/rescheduling appointments, raising invoices at the appropriate stages, ordering parts and tracking deliveries, raising extras as appropriate and once complete, issue all relevant paperwork such as gas safety certificate, boiler registration etc - Take the lead on all incoming calls, dealing with them as appropriate or passing them on to colleagues when necessary. Ensure follow up is taken in a timely manner to deliver the highest levels of customer service - Routinely check the voicemails, taking the necessary action and follow up - Review and action emails in the main mailbox. Follow up on the emails as per the procedure in place and once complete, mark as such and move into the corresponding folder. - Progress jobs, source and order parts, liaise with the customer and engineer, while ensuring appropriate return date when necessary - Maintain communication with the site supervisors - Maintain records in SimPro for progress, return visits, billing, providing detailed notes on customer calls/emails/concerns and contacts, especially if tenants are in the property - Ensure that customers are set up as recurring in SimPro following Vaillant service reminders - Manage engineer diaries, moving appointments around if requested and updating the engineers as necessary - Ensure purchase orders are raised, tracked, and receipted, using the accounts mailbox to track quotes, invoices and statements, which provide the necessary detail to keep records up to date and current - Ensure that all invoices are sent to the 'hub’ where appropriate, with job number and customer name. All engineer receipts or other invoices indicate what they are for and possible allocation - Provide office support and cover for colleagues when they are out of the office - Escalate queries/issues as appropriate - Carry out any other adhoc duties as required by the MD
EXPERIENCED MOBILE VENDING OPERATOR NEEDED TEMPORARILY IN LONDON 3 TO 4 MONTH CONTRACT WHICH STARTS IN MAY We are presently searching for an experienced and motivated individual, ideally located in South or East London, to join our team as a temporary Mobile Vending Operator on a 3 / 4 month contract which starts on the first week of May. Preferably, someone with vending engineering expertise would be highly advantageous and could be considered for a full-time position after the end of the contracted term. - WHAT IS ON OFFER - Salary of £13 per hour - Company electric van provided which can be taken home - Opportunity to work full-time if you have sufficient vending engineering skills - In-house training provided to get you started - - WORK TIMES - 30 hours a week minimum (overtime offered if required) - 7-day operation (Monday – Sunday) - Early 6am start time - - STRICT REQUIREMENTS! - YOU MUST have at least 2 years of vending operator experience with coffee and snack machines - YOU MUST have good communications skills and be well spoken in English - YOU MUST have driving license with less than 6 points - YOU MUST live in the UK and have a legal right to work (NO SPONSORSHIPS) - Vending engineering experience & skill is a big plus but not a requirement - - MAIN DUTIES - Drive to various sites in central and greater London to restock or inspect vending machines efficiently, planning routes and schedules independently while ensuring punctuality and adherence to client needs. - Regularly clean and restock vending machines using our mobile application to check when machine stock is running low. - Program new stock items into machines and replenish van inventory from the stock room, conducting stock takes and reordering supplies as necessary to maintain adequate stock levels for machine restocking. - Provide support for the removal and installation of vending machines at client sites when needed. - Engage confidently with clients on-site, addressing inquiries and concerns promptly while maintaining a customer-focused approach to foster positive relationships. - - HOW TO APPLY If you are interested in the job, then please apply now! Once you do, one of our team members will reach out to chat about the role. Afterward, we'll check your legal right to work in the UK and fill out a questionnaire together. This helps us gather all the necessary details to submit your application to the employer. If your application is short-listed, we will then arrange an interview or a trial shift for you. We can't wait to hear from you!
Role: Sales Engineer/Account Manager – Drives and Motors Location: South East England Salary: Up to £45,000, car/allowance, generous bonus scheme and benefits Overview This rapidly growing business is now looking for a new Sales Engineer / Account Manager to cover the South East of England. They are to UKs largest independent supplier of drives and motors and supplier of the year for the last 3 years. If you are from the industry you will know who they are! They are now looking for a customer focused, loyal and driven person to join the team to look after the South East of England. Is this you? Have you been successful in your current role and have not felt appreciated? Are you looking to move to a business built on providing market-leading products and services with an outstanding reputation for customer service and an enviable client list? Do you think it is time to take your next step? My client is looking for someone that will be committed and want to stay for the long term. What’s on offer? An excellent basic salary, company vehicle, I-Phone, laptop, great holiday package, unlimited earning potential with bonus structure and a new career in a great working environment and the chance to join this growing team. All applicants will be considered, whether you are an excellent engineer looking to move into a career in sales, or a sales engineer with an excellent proven track record in an industry other than Drives and Motors, or a Drives and Motors expert with experience in sales and account management. Full product training will be given so if you are not from the industry but believe you have the skills and sales experience in a comparable role then we are happy to talk to you. A full and Valid Driving License is required. More about the firm This is a business that wants their people to succeed, starting with a comprehensive induction programme to ongoing training and support from there on, they are there to do everything to help you deliver. Their awards for service and innovation make them the partner of choice for their growing client base and are market leaders in their sector – and that is always a sign you are part of a winning team. Next Steps Please contact Jeremy Barwick, our retained recruitment consultant, if you would like to discuss the role further or simply apply and send your CV and any other information you think is relevant. We look forward to hearing from you.