Trabajos head of customer service en Ilford

Job Description: We are looking for a creative and proficient Head Chef to lead our kitchen operations. The ideal candidate will have a strong background in culinary arts, a passion for food, and exceptional leadership skills. The Head Chef will be responsible for designing menus, managing kitchen staff, ensuring food quality, and maintaining a safe and efficient kitchen environment. Position: Head Chef Location: SNW Food LTD T/A Foody Hub - 794 High Road, Goodmayes, Ilford, Essex, IG3 8TH Job Type: Full-Time, Permanent Salary: Up to £38,700.00 - £39,000.00 depends on experience. - Key tasks: - As a Head Chef your key duties include: - Have creative input when it comes to new dishes, specials and menu creation. - Ability to work with local and seasonal ingredients. Be able to cook dishes on the menu. - Be well presented, have great time keeping, be capable of prepping and running a section on a busy service. - Have a hands on approach and demonstrate technical skill in producing high quality food. - Hands on involvement in preparation, cooking and presentation all food items. - Supervise aspects of kitchen cleanliness and co-ordinate the effective utilization of staff in the kitchen. - Ensuring effective staffing levels and that kitchen areas are maintained to a high hygiene standard at all times. - Be responsible for compliance with all the relevant health & safety regulations, & restaurant policy on food safety & food quality. - Purchase food items from the supplier list as instructed by the Head Chef. - organising and supervising the training of junior kitchen staff, motivating staff to increase skills in food preparation and kitchen management. - Ensure all equipment is properly maintained and stored, with all breakages and breakdowns being properly reported and recorded. - Minimize food wastage and keep stock of ingredients. ** Job requirements:** - You will have at least 2-3 years’ experience in a similar role. - Expert multitasking ability. - Great leadership and interpersonal skills. ** Skills required:** - Leadership. - Effective communication. - Be able to work accurately under pressure. - Organisation. - Effective customer service.

About Us: Triumph Traders Ltd is a dynamic online retailer, offering a wide range of products across various platforms. Our commitment to customer satisfaction sets us apart in the industry. We are currently seeking a dedicated and experienced Customer Service Supervisor to join our team and lead our customer support efforts to new heights. Job Description: As the Customer Service Supervisor, you will be responsible for overseeing our customer support team, ensuring that our help and advisory services are top-notch. You will handle complex complaints, liaise with clients, and work closely with other departments to resolve any operational issues. Your role will also involve developing and implementing training programs, managing schedules, and maintaining high service standards. Additionally, you will analyze customer feedback to drive product improvements and enhance our overall service quality. Key Responsibilities: - Oversee and manage the customer service team to ensure exceptional service delivery. - Handle complex customer complaints and issues, ensuring timely and satisfactory resolutions. - Act as a liaison between the company and clients, fostering positive relationships. - Develop, implement, and monitor training programs to enhance team skills and knowledge. - Create and manage team schedules to ensure adequate coverage and efficient workflow. - Maintain and enforce high service standards across all customer interactions. - Analyze customer feedback to identify trends and areas for improvement. - Collaborate with other departments to resolve operational issues and enhance product offerings. - Inspire and motivate the team to achieve performance goals and deliver exceptional customer service. Qualifications: - Minimum of 3 years of experience in a similar role within the online retail industry. - Proven leadership skills with the ability to inspire and manage a team. - Strong communication and interpersonal skills. - Excellent problem-solving abilities and a proactive approach to challenges. - Experience in developing and delivering training programs. - Ability to analyze feedback and implement improvements effectively. - Strong organizational and time-management skills.

Holding Manager - Ilford We're currently seeking a Holding Manager for our new store in Ilford. Whether you're an experienced Assistant Manager or a Junior Store Manager, you could be the ideal candidate for this position. Our vision is to be the world's most iconic Italian gelato artisan. Our mission is to create joy through serving authentic Italian spirit, in the most sustainable way possible. Founded just under a century ago, we are an ever-growing company that has now expanded worldwide! If you enjoy interacting with people and have a passion for amazing Italian food, then we would love to hear from you! What you will be doing: - Greeting customers into the store as if they are family - Crafting gelato scoops and other treats to bring joy to our customers whilst creating a friendly, energetic atmosphere - Lead by example by setting standards within your store - Motivate your team to value the quality of our products by upselling to achieve store targets - Ensure store compliance with health and safety regulations - Monitoring the team that the Steps of Service are being followed, ensuring great customer service is being met with every customer - Create business strategies to attract new customers, expand store traffic, and enhance profitability - Responsible for the recruitment and development of the team - Train and induct new members of the team - Being a keyholder of the store, making the daily operations run smooth - Monitor inventory levels and order new items - Being the point of call for employee relation queries and issues for your store - Undertake store administration duties such as managing store budgets, updating financial records, and monitoring all controllable costs including payroll What we’re looking for: - Outgoing - love speaking to people - Friendly - to greet our hungry customers - Smiley and bubbly - give a warm welcome - Proactive and energetic - there’s always something to do! - Share our values - be proud to be part of our team - Team player - pitch in on all jobs, at all levels - Organized - making sure the store is running smoothly - Show initiative - completing tasks without prompting - Problem-solving - creating solutions before they become issues - Approachable - for our customers, and your team - Lead by example - be an asset to your team and other stores too - Resilient - react and embed change - Good communicator - manage and engage with all team members What you will get: - £12 allowance per day when on shift to spend on food and drink - Up to 50% off on store products - Refer a friend incentive scheme - Seasonal social events - Regular competition incentives - Private Medical Insurance + Cash Plan for Dental with Vitality after passing the probation period! - Reward scheme on Perkbox to spend points on the high street and online stores, restaurants, cinemas, and more! - Employee Assistance Programme - our 24/7 counseling support provider