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Dewcare Recruitment UK LTD is looking for a compassionate Healthcare Assistant to join our team. This position is responsible for providing direct patient care and support services to patients in their homes or care homes. This position will work in conjunction with the Nurse Manager to ensure that all necessary duties are completed and that the needs of our patients are met in a positive and professional manner. Summary: To provide the support, care and domestic care needed to help service users to achieve maximum independence in aspects of their daily lives and activities as per their individual needs and care plans all the while promoting their self-respect and dignity and providing the highest standard of care provision every day of the year, including early mornings, evenings, weekends and Bank Holidays. Duties and Responsibilities Provides patient care that is appropriate for the elderly, disabled, and infirm by assisting with daily activities of the household. Assists clients with self-administration of medications, treatments, and therapies as needed. Assisting with personal care: bathing and grooming, dressing, toileting, and exercise. Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands. General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine. Required Skills and Qualifications Ability to communicate clearly and professionally with clients, staff, and management. Ability to handle multiple tasks simultaneously while maintaining a positive attitude. Ability to problem solve in a timely manner. Ability to work independently as well as with a team environment. Ability to work weekends and holidays as needed. High School Diploma or equivalent preferred.
Job Description: We are seeking a highly motivated and energetic Commission-Based Cold Caller / Sales Representative to join our sales team. This role is ideal for someone who thrives in a fast-paced environment and is looking to maximize their earning potential. As a key member of our sales force, you will be responsible for generating new business opportunities and driving revenue growth through proactive outreach and lead generation. Key Responsibilities: Cold Calling: Initiate outbound cold calls to prospective clients to introduce our products/services and create interest. Lead Generation: Identify and qualify potential leads through research, networking, and other methods. Sales Presentations: Effectively communicate the value and benefits of our products/services to potential customers. Relationship Building: Develop and maintain strong relationships with prospects to foster trust and close sales. Follow-Up: Conduct follow-up calls and emails to nurture leads and convert them into customers. Sales Targets: Meet or exceed monthly sales targets and KPIs set by the management. CRM Management: Maintain accurate and up-to-date records of all sales activities and client interactions in the CRM system. Market Feedback: Provide feedback to the marketing and product teams regarding customer needs and market trends. Qualifications: Experience: Proven experience in sales, particularly in cold calling and lead generation. Communication Skills: Excellent verbal and written communication skills with the ability to engage and persuade prospects. Self-Motivated: Highly self-motivated with a strong desire to succeed and achieve targets. Resilience: Ability to handle rejection and remain persistent in pursuing leads. Organization: Strong organizational skills with the ability to manage time effectively and prioritize tasks. Tech-Savvy: Comfortable using CRM software and other sales tools. Education: A high school diploma or equivalent is required; a bachelor's degree in a related field is a plus. What We Offer: Commission: Attractive commission structure with unlimited earning potential based on performance. Training: Comprehensive training and ongoing support to help you succeed. Flexibility: Work remotely from anywhere with flexible hours. No Boundation Growth Opportunities: Opportunities for career advancement and professional development.
Duties: - Perform clerical tasks such as filing, photocopying, and organizing documents - Manage and maintain office supplies and inventory - Answer phone calls and direct them to the appropriate staff members - Greet and assist visitors in a professional and friendly manner - Assist with data entry and record keeping using various software programs. - Coordinate meetings and appointments, including scheduling, sending reminders, and preparing meeting materials - Assist with basic bookkeeping tasks, such as invoicing and accounts payable/receivable - Requirements: - High school diploma or equivalent - Proficiency in using Microsoft Office applications (Outlook, Word, Excel, PowerPoint) - Experience with QuickBooks or other accounting software is preferred but not required - Strong attention to detail and organizational skills - Excellent verbal and written communication skills - Ability to multitask and prioritize tasks effectively - Strong problem-solving skills and ability to work independently - This is a great opportunity for someone who is organized, detail-oriented, and enjoys working in an office environment. If you meet the requirements listed above, we encourage you to apply for this position. - Job Type: Full-time - Salary: £18,000 - £22,000 depending on experience - Expected hours: 40 per week - Schedule: Monday to Friday - Education: GCSE or equivalent (preferred) - Work Location: In person, office based in oxford street.
Job Title: Supervisor for Argentinean Steak House Location: London, United Kingdom Company: Malevo Tower Bridge Job Type: Full-time About Us: Malevo Tower Bridge is a premier dining destination known for its exceptional Argentinean cuisine, welcoming ambiance, and outstanding customer service. We are committed to providing our guests with an unforgettable dining experience. We are currently seeking a dedicated and experienced Supervisor to join our team and help maintain our high standards of quality and service. Job Description: Position Overview: As a Supervisor at Malevo Tower Bridge, you will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and maintaining a positive and efficient work environment. You will be responsible for supervising staff, managing customer satisfaction, and ensuring that our steak house operates smoothly and efficiently. Key Responsibilities: 1. Staff Supervision and Management: - Supervise and support front-of-house and back-of-house staff, ensuring they perform their duties effectively and efficiently. - Manage employee time and attendance. - Provide training, guidance, and ongoing support to team members. - Conduct performance evaluations and provide constructive feedback. 2. Customer Service Excellence: - Ensure all guests receive exceptional service and have a positive dining experience. - Address customer complaints and concerns promptly and professionally. - Monitor dining area and service quality, making adjustments as necessary to maintain high standards. 3. Operations Management: - Oversee daily restaurant operations, including opening and closing procedures. - Ensure compliance with health, safety, and sanitation standards. - Manage inventory levels and coordinate with suppliers to ensure timely delivery of goods. - Assist in maintaining the cleanliness and organisation of the restaurant. 4. Financial Management: - Assist in managing restaurant finances, including cash handling, daily sales reports, and expense tracking. - Monitor and control labor and operational costs to meet budgetary goals. 5. Team Collaboration: - Foster a positive and collaborative work environment. - Communicate effectively with kitchen staff and other team members to ensure seamless operations. - Participate in team meetings and contribute to the continuous improvement of restaurant operations. Qualifications: - Previous supervisory or management experience in a restaurant setting, preferably in a steak house or fine dining environment. - Strong leadership and interpersonal skills. - Excellent customer service and communication skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Knowledge of food safety and sanitation regulations. - Proficiency in restaurant management software and point-of-sale (POS) systems. - High school diploma or equivalent; additional education or training in hospitality management is a plus. Benefits: - Competitive salary based on experience. - Paid time holiday. - 50% Employee discounts on dining. - Opportunities for career growth and advancement. How to Apply: Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to this app or our email with a headline "Supervisor Application – MTB.” We thank all applicants for their interest, but only those selected for an interview will be contacted. Malevo Tower Bridge is an equal opportunity employer and welcomes applications from all qualified individuals. Join our team and help us deliver an exceptional dining experience to our guests!
Job Title: Office Assistant Location: Teddington , United Kingdom Job Type: Full-time Salary: From GBP 31,000.00 to 39,000.00 per year Job Description: We, JBL certification UK limited, are seeking a highly organized and efficient Office Assistant to join our team in Teddington. The ideal candidate will be responsible for providing administrative support to ensure efficient operation of the office. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Responsibilities: Greet and assist visitors in a professional manner Answer and direct phone calls Manage and maintain filing systems Handle incoming and outgoing correspondence Schedule appointments and meetings Assist with office supply inventory and ordering Coordinate travel arrangements Perform general clerical duties, including photocopying, scanning, and faxing Assist with special projects and events as needed Requirements: High school diploma or equivalent Proven experience as an office assistant or in a similar role Proficient in Microsoft Office Suite Excellent communication and interpersonal skills Strong organizational and time management skills Ability to prioritize tasks and meet deadlines Attention to detail and accuracy Job Types: Full-time Salary: From GBP 39,000.00 to 45,000.00 per year Benefits: · Company events · Company pension · Transport links Schedule: · Holidays · Monday to Friday · Weekend availability Supplemental pay types: · Performance bonus · Yearly bonus This is an exciting opportunity for an Office Assistant to join a dynamic team in Teddington . If you meet the qualifications and are looking for a challenging and rewarding career, we encourage you to apply.
Job Title: Waiter/Waitress Location: 24 Henrietta Street Employment Type: Full and Part-time Company: Bar Du Champagne on Henrietta About Us: Bar Du Champagne on Henrietta is an upscale and sophisticated establishment dedicated to providing a unique dining and social experience. Nestled in the heart of London Covent Garden, our champagne bar bistro offers an exquisite selection of champagnes, fine wines, Cheese bar, and delectable dishes. We are seeking a poised and enthusiastic Hostess to join our team and contribute to the warm and inviting atmosphere we pride ourselves on. Job Description: Position Overview: As a Waiter/Waitress at Bar Du Champagne on Henrietta, you will play a crucial role in delivering outstanding service to our guests. You will be responsible for taking orders, serving food and beverages, and ensuring that our patrons have a memorable and enjoyable dining experience. Key Responsibilities: A. Customer Service: Provide a warm and welcoming greeting to guests. Assist guests in making menu choices and provide recommendations. Ensure a high level of customer satisfaction through attentive service. B. Order Taking and Serving: Take accurate food and beverage orders from guests. Serve food and drinks promptly and efficiently. Monitor tableware to ensure it meets cleanliness standards. C. Menu Knowledge: Have a comprehensive understanding of the menu, including daily specials. Describe dishes and beverages to guests and answer any questions. Stay informed about ingredient details, preparation methods, and allergen information. D. Team Collaboration: Collaborate with kitchen and bar staff to ensure seamless order delivery. Communicate effectively with colleagues to coordinate service flow. Support team members during busy periods to enhance overall efficiency. E. Upselling and Promotions: Promote additional items such as special desserts, wine pairings, or promotions. Upsell premium menu items and encourage guests to explore the champagne selection. F. Billing and Payment Processing: Present bills to guests and process payments accurately. Handle cash and electronic transactions with diligence. Provide change and receipts promptly. Qualifications: 1. Previous experience as a waiter/waitress in a fine dining or upscale environment is preferred. 2. Excellent customer service and communication skills. 3. Ability to multitask and work efficiently in a fast-paced environment. 4. Knowledge of food and beverage pairings, including champagnes and wines. 5. Exceptional grooming and professional appearance. 6. Ability to work evenings, weekends, and holidays. Education: A high school diploma or equivalent is required. How to Apply: Interested candidates are invited to submit their resumes and cover letters to giuseppe at ift dot company. Please include "Waiter/Waitress Application" in the subject line. We look forward to reviewing your application. Bar Du Champagne on Henrietta is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply. Note: This job description is intended as a general guideline and should not be construed as an exhaustive list of all responsibilities, skills, and qualifications required for the position. Additional duties may be assigned as needed.
Job Title: Supervisor for Argentinean Steak House Location: London, United Kingdom Company: Malevo Tower Bridge Job Type: Full-time About Us: Malevo Tower Bridge is a premier dining destination known for its exceptional Argentinean cuisine, welcoming ambiance, and outstanding customer service. We are committed to providing our guests with an unforgettable dining experience. We are currently seeking a dedicated and experienced Supervisor to join our team and help maintain our high standards of quality and service. Job Description: Position Overview: As a Supervisor at Malevo Tower Bridge, you will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and maintaining a positive and efficient work environment. You will be responsible for supervising staff, managing customer satisfaction, and ensuring that our steak house operates smoothly and efficiently. Key Responsibilities: 1. Staff Supervision and Management: - Supervise and support front-of-house and back-of-house staff, ensuring they perform their duties effectively and efficiently. - Manage employee time and attendance. - Provide training, guidance, and ongoing support to team members. - Conduct performance evaluations and provide constructive feedback. 2. Customer Service Excellence: - Ensure all guests receive exceptional service and have a positive dining experience. - Address customer complaints and concerns promptly and professionally. - Monitor dining area and service quality, making adjustments as necessary to maintain high standards. 3. Operations Management: - Oversee daily restaurant operations, including opening and closing procedures. - Ensure compliance with health, safety, and sanitation standards. - Manage inventory levels and coordinate with suppliers to ensure timely delivery of goods. - Assist in maintaining the cleanliness and organisation of the restaurant. 4. Financial Management: - Assist in managing restaurant finances, including cash handling, daily sales reports, and expense tracking. - Monitor and control labor and operational costs to meet budgetary goals. 5. Team Collaboration: - Foster a positive and collaborative work environment. - Communicate effectively with kitchen staff and other team members to ensure seamless operations. - Participate in team meetings and contribute to the continuous improvement of restaurant operations. Qualifications: - Previous supervisory or management experience in a restaurant setting, preferably in a steak house or fine dining environment. - Strong leadership and interpersonal skills. - Excellent customer service and communication skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Knowledge of food safety and sanitation regulations. - Proficiency in restaurant management software and point-of-sale (POS) systems. - High school diploma or equivalent; additional education or training in hospitality management is a plus. Benefits: - Competitive salary based on experience. - Paid time holiday. - 50% Employee discounts on dining. - Opportunities for career growth and advancement. How to Apply: Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to this application with the subject line "Supervisor Application – MTB.” We thank all applicants for their interest, but only those selected for an interview will be contacted. Malevo Tower Bridge is an equal opportunity employer and welcomes applications from all qualified individuals. Join our team and help us deliver an exceptional dining experience to our guests!
Location: Remote (United Kingdom) About Us: Novalink Virtual Hub is a leading provider of remote customer service solutions, specialising many different areas of customer service so we have position tailored to everyone. With a partnership with the Arise platform, we offer a unique opportunity for individuals to join our dynamic team of remote agents. At Novalink, we prioritize flexibility, professionalism, and excellence in customer service. Join us and embark on a rewarding journey in the virtual customer service industry. Position Overview: We are seeking passionate and enthusiastic individuals to join our team as Remote Travel Customer Service Agents. In this role, you will provide exceptional customer support to travelers, assisting with inquiries, reservations, and travel-related issues. As a valued member of our team, you will have the opportunity to work remotely, set your own hours, and enjoy biweekly pay. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat Assist customers with booking flights, hotels, rental cars, and other travel arrangements Resolve customer issues and complaints with empathy and efficiency Provide accurate and detailed information about travel destinations, policies, and procedures Follow company guidelines and procedures to ensure high-quality customer service Participate in training sessions to enhance product knowledge and customer Service. Qualifications: Previous experience in customer service, preferably in the travel industry (WE OFFER TRAINING!) BE 18 AND OVER Be within the United kingdom Have a laptop or desktop computer Can pass a valid background check Excellent communication skills, both written and verbal Strong problem-solving abilities and attention to detail Ability to multitask and work efficiently in a fast-paced environment Proficiency in computer applications and internet navigation High school diploma or equivalent; additional education or training in travel or hospitality is a plus Benefits: Fully remote position with flexible hours Biweekly pay Training available for all agents signing up Opportunity for professional growth and development Supportive and inclusive work environment Join Our Team: If you are passionate about travel and providing exceptional customer service, we want to hear from you! Join Novalink Virtual Hub and become part of our dedicated team of remote agents. Apply now and embark on an exciting career in the virtual customer service industry. Happy applying !!!
Job Description: We are currently seeking compassionate and dedicated Healthcare Assistants to join our team. As a Healthcare Assistant, you will play a vital role in providing essential care and support to patients under the supervision of qualified healthcare professionals. The ideal candidate will have a genuine desire to help others, excellent communication skills, and a strong commitment to patient safety and well-being. Responsibilities: Assist patients with activities of daily living, such as bathing, dressing, and grooming Help patients with mobility and transfers, using proper lifting and positioning techniques Provide assistance with feeding and hydration, as needed Take and record vital signs, such as temperature, blood pressure, and pulse rate Monitor patients for changes in condition and report any concerns to the nursing staff Assist with the implementation of care plans and treatment protocols Maintain cleanliness and organization in patient care areas Escort patients to appointments and activities within the facility Provide emotional support and companionship to patients and their families Collaborate with other members of the healthcare team to ensure continuity of care Requirements: High school diploma or equivalent Certification as a Nursing Assistant or Healthcare Assistant preferred Previous experience in a healthcare setting preferred Strong interpersonal and communication skills Empathy and compassion for patients and their families Ability to follow instructions and work effectively as part of a team Physical stamina and ability to perform tasks that require standing, bending, and lifting Flexibility to work various shifts, including evenings, weekends, and holidays CPR and First Aid certification (or willingness to obtain) Benefits: Competitive wages Health insurance benefits Retirement savings plan Paid time off Opportunities for professional development and advancement Supportive and collaborative work environment
Job Description: We are currently seeking a caring and responsible individual to join our team as a Caretaker. The ideal candidate will have a passion for helping others and a strong commitment to providing personalized care and support. As a Caretaker, you will play a vital role in assisting clients with daily tasks, promoting independence, and fostering a safe and supportive environment. Responsibilities: Provide personal care and assistance to clients with activities of daily living, including bathing, dressing, grooming, and toileting. Assist clients with mobility, transfers, and positioning to ensure their comfort and safety. Administer medications according to prescribed schedules and guidelines. Prepare and serve meals and assist with feeding as needed. Perform light housekeeping duties, such as tidying up living areas, doing laundry, and washing dishes. Provide companionship and emotional support to clients, engaging in conversation and recreational activities. Monitor clients' health and well-being, and report any changes or concerns to appropriate staff members. Escort clients to appointments, outings, and social events as needed. Maintain accurate records of care provided and any observations or incidents. Collaborate with other members of the care team to develop and implement individualized care plans for clients. Requirements: High school diploma or equivalent required; additional training or certification in caregiving or healthcare preferred. Previous experience as a caregiver or caretaker preferred but not required. Compassionate and patient demeanor with a genuine desire to help others. Excellent communication and interpersonal skills. Ability to follow instructions and work effectively both independently and as part of a team. Flexibility to work a variety of shifts, including evenings, weekends, and holidays. Physical ability to perform tasks such as lifting, bending, and assisting clients with mobility. Valid driver's license and reliable transportation preferred. Benefits: Competitive hourly wage based on experience. Opportunities for additional training and professional development. Supportive and collaborative work environment. Flexible scheduling options. Employee assistance programs and benefits.
Job Title: Salesperson (Order Management) Commission based Responsibilities: Process incoming orders accurately and efficiently, ensuring timely fulfillment. Manage order documentation, including invoices, purchase orders, and shipping manifests. Communicate with customers to confirm order details, provide updates, and address any inquiries or concerns. Collaborate with internal teams, such as production, shipping, and customer service, to ensure smooth order processing and delivery. Maintain organized records of orders, inventory levels, and customer interactions. Assist in inventory management and stock replenishment as needed. Adapt to varying workload demands and prioritize tasks effectively. Provide exceptional customer service and support to enhance customer satisfaction and retention. Requirements: Previous experience in order management, sales support, or a related field is preferred. Strong attention to detail and accuracy in order processing and documentation. Excellent communication skills, both written and verbal. Proficiency in using order management systems and software (e.g., ERP systems, CRM software). Ability to work independently and as part of a team in a fast-paced environment. Flexibility to work 5 days a week with adaptable hours as needed. High school diploma or equivalent; additional education or training in business administration or a related field is a plus.
Position Overview: The Administrative Assistant will provide administrative support to ensure efficient operation of the office. The role encompasses a variety of tasks including managing phones, emails, and schedules, organising files, and assisting in daily office needs. The ideal candidate will be well-organised, proactive, and possess excellent communication skills. Key Responsibilities: Manage Correspondence: Handle incoming calls, emails, and other communications, redirecting them when appropriate and responding to inquiries. Calendar Management: Schedule appointments and meetings, maintain calendars, and remind team members of upcoming events or deadlines. File Organisation: Maintain and organise physical and electronic files, ensuring easy access and retrieval of information. Data Entry: Input, update, and maintain data in various databases and systems accurately and efficiently. Meeting Coordination: Assist in the preparation of meetings, including setting up conference rooms, preparing materials, and taking minutes when necessary. Travel Arrangements: Coordinate travel arrangements for staff members, including booking flights, accommodations, and transportation. Administrative Support: Provide general administrative support, such as drafting documents, preparing reports, and organising office events or functions. Qualifications: - Proven experience as an administrative assistant or in a relevant administrative role. - Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other office software. - Strong organizational and time management skills, with the ability to prioritize tasks effectively. - Excellent verbal and written communication skills. - Attention to detail and problem-solving abilities. - Ability to work independently and as part of a team in a fast-paced environment. Education and Experience: - High school diploma or equivalent; additional qualification as an administrative assistant or secretary is a plus. - Prior experience in administrative roles or office management preferred. - Standard office hours with occasional overtime as required. we are an equal opportunity employer and values diversity in the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
We are seeking experienced and professional Wait Staff to provide exceptional service by serving meals and drinks to our valued patrons. Your primary goal will be to ensure customer satisfaction and enhance our establishment’s reputation through your excellent customer service skills. As a Wait Staff member, you will be responsible for welcoming guests, taking orders accurately, delivering orders promptly and efficiently, and addressing any customer inquiries or concerns. You will also collaborate with the kitchen staff and management team to ensure smooth operations and maintain high standards of cleanliness and service. To succeed in this role, you should have a friendly and outgoing demeanor, excellent communication skills, and the ability to work well under pressure. Prior experience in a similar position and knowledge of food safety regulations are preferred. Join our team and contribute to creating memorable dining experiences for our patrons while upholding the reputation of our establishment. Responsibilities Show customers to their seats and present our variety of menu options Advise on the best food and drink choices for each customer and answer questions Take orders and deliver them to the table deftly and accurately Attend to the tables and guarantee compliance to cleanliness standards Check the quality of the final servings and resolve any issues Deliver checks and accept payment Work with other staff as a team Work diligently to achieve outstanding service quality Requirements and skills Proven work experience as a Server, Wait Staff Member Ability to build relationships with colleagues and customers and ensure mutual satisfaction. Customer-oriented and planning skills Working knowledge of cash register and any ordering information system Outstanding people skills Patient and friendly with demonstrated experience in problem solving Good physical condition High school diploma; food safety training will be a plus
Job Title: Assistant Chef Location: Kemola Restaurant and Lounge, 13-15 Aintree Road, Bootle L20 9DL Salary: £24,000 per annum Hours: 37.5 hours per week, on a rota basis Reports to: Head Chef and Director Job Overview: Kemola Restaurant and Lounge is seeking a dedicated and passionate Assistant Chef to join our vibrant kitchen team. This role requires a motivated individual who is eager to learn and contribute to the preparation and presentation of authentic Nigerian cuisine and a variety of other culinary offerings. Key Responsibilities: - Assist the Head Chef in daily kitchen operations, ensuring high-quality food preparation that meets both the restaurant’s and customers' standards. - Participate in the creation and execution of menu items. - Ensure that all dishes are prepared with attention to detail regarding taste and presentation. - Follow recipes and presentation specifications as set by the Head Chef. - Manage food and product ordering by keeping detailed records and minimising waste. - Maintain a clean and safe kitchen environment, adhering to health and safety standards and regulations. - Mentor and support kitchen staff, contributing to the team's development and cohesion. - Assist in the management of kitchen inventory and storage. - Work collaboratively with the front-of-house team to ensure a seamless dining experience for guests. - Handle any problems that arise in the kitchen and act quickly to resolve them. Requirements: - Proven experience as an Assistant Chef, Nigerian Chef, or similar role in a restaurant environment. - Culinary school diploma or equivalent hands-on experience in the kitchen. - A deep understanding of ingredients and cooking techniques. - The ability to work efficiently under pressure in a fast-paced environment. - Excellent interpersonal skills and the ability to manage a diverse team. - Strong organisational skills, with the capability to multi-task and manage time effectively. - Passion for food, with a particular interest in Nigerian and African cuisines preferred. Benefits: - Competitive salary package. - Opportunities for professional development and culinary training. - Staff meals provided during shifts. - A dynamic and supportive working environment. Application Process: To apply, please submit your CV and a cover letter detailing your experience and why you would be a perfect fit for Kemola Restaurant and Lounge to our HR department Kemola Restaurant and Lounge is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Responsibilities: · Assist customers with inquiries related to computers, peripheral devices, and software products. · Provide guidance on product selection based on customer needs and preferences. · Troubleshoot and resolve customer issues regarding hardware and software functionalities. · Install, configure, and update software applications on customer devices. · Perform hardware installations, upgrades, and repairs as necessary. · Conduct diagnostics to identify and resolve technical problems efficiently. · Ensure the proper functioning of in-store systems, including point-of-sale terminals and display units. · Perform routine maintenance tasks such as software updates, antivirus scans, and system optimizations. · Monitor system performance and address any issues to minimize downtime. · Maintain accurate records of inventory levels for computers, peripherals, and software products. · Coordinate with vendors for product procurement and replenishment. · Conduct periodic audits to reconcile physical inventory with database records. · Document troubleshooting procedures, solutions, and best practices for future reference. · Create user manuals and instructional guides for customers on product usage and maintenance. · Provide training sessions to retail staff on new products, features, and troubleshooting techniques. · Educate customers on the use and care of their purchased devices and software. · Ensure compliance with data protection regulations and security protocols. · Implement security measures to safeguard customer data and sensitive information. · Stay updated on industry trends, technological advancements, and security threats. ** Requirements & Skills:** · High school diploma or equivalent bachelor’s degree in information technology, Computer Science, or related field preferred. · Proven experience in technical support, preferably in a retail environment. · Proficiency in troubleshooting hardware and software issues. · Must have good knowledge of GDPR. · Strong communication and interpersonal skills. · Ability to multitask and work efficiently in a fast-paced environment. · Knowledge of computer systems, networking, and software applications. Familiarity with inventory management systems and retail operations.
Responsibilities: · Install, configure, and set up computer systems, peripheral units (such as printers, scanners, and external storage devices), routers, switches, firewalls, servers and software applications according to customer requirements. · Provide technical assistance to customers and colleagues regarding computer hardware, software, and peripheral devices. · Troubleshoot and resolve technical issues efficiently to minimize downtime and ensure customer satisfaction. · Install, configure, and set up computer systems, peripheral units (such as printers, scanners, and external storage devices), and software applications according to customer requirements. · Ensure all installations adhere to industry standards and best practices. · Perform routine maintenance tasks, including system updates, software patches, and hardware upgrades, to optimize system performance and security. · Conduct regular inspections and preventive maintenance to identify and address potential issues before they escalate. · Stay up-to-date with the latest trends, technologies, and products in the IT industry, particularly those related to computers, peripheral units, and software. · Assist customers in selecting the right products and solutions to meet their specific requirements. · Provide guidance on product features, compatibility, and functionality to ensure customers make informed purchasing decisions. · Collaborate with sales staff to promote IT products and services, answer technical queries, and address customer concerns effectively. · Monitor inventory levels of IT products and accessories, and assist with stock replenishment, merchandising, and organization within the retail store. · Maintain accurate records of customer interactions, service requests, and product inventory using appropriate software tools and systems. · Generate reports on sales performance, service activities, and inventory status as required by management. · Adhere to company policies, procedures, and guidelines related to IT security, data protection, and customer privacy. · Implement measures to safeguard sensitive information and prevent unauthorized access or data breaches. · Collaborate with colleagues across various departments, including sales, customer service, and technical support, to deliver a seamless and cohesive customer experience. Communicate effectively with team members to share knowledge, coordinate tasks, and address any issues or challenges that arise. Requirements & Skills: · High school diploma or equivalent; bachelor’s degree in computer science or related field preferred. · Proven experience in IT support, technical troubleshooting, and customer service, preferably in a retail environment. · Proficiency in computer hardware, software installation, and troubleshooting techniques. · Strong communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner. · Have knowledge of ISO 90001 and ISO 27001. · Must have good knowledge of GDPR. · Excellent interpersonal skills and a customer-focused mindset. · Detail-oriented with the ability to multitask and prioritize tasks effectively. · Familiarity with inventory management systems and retail operations is desirable. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials are a plus.