hap Solutions Group: hap Solutions are a workforce provider, offering flexible and permanent work to staff in the hospitality and event industry across the UK and Ireland. Weekly we provide staff to more than 100 stadiums and hospitality venues. Over the summer of 2023, hap staffed over 250 major festivals and events & provided staff to 500+ venues within the UK & Ireland We can offer you: 💰 Excellent opportunity to increase confidence and skills while getting paid. 🚍 Complimentary staff transport to and from major cities for some events. 📚 Full access to our free online training platform. ⌛ Flexible work, choose shifts and assignments that suit you. 🤝 Work with your friends and make new ones! 🗣️ Full shift briefing is provided on-site. Roles Available: hap Solutions Group specialise in hiring part time hospitality staff for festivals and events. Examples include but aren't limited to: Bar Staff, Bar Backs, Wait Staff, Stock Runners, Till Operators, Bar Managers, Bar Supervisors, Stewards, Chefs and Ticketing Staff. Getting There: We supply free staff coaches to many remote assignments from cities, information for which is set out in each shift vacancy. Getting Paid: Pay days are fortnightly and start at £11.50 per hour, increasing depending on assignment. What we look for: ✅Reliable with a 'can do' attitude is what counts - previous experience not essential. ✅Well presented (some roles require smart uniform). ✅Work well as part of a team & under pressure. ✅Outgoing, positive personality. ✅Good customer service skills. ✅Reliable and trustworthy. Please feel free to message us if you have any questions about this vacancy!
MAIN DUTIES To maintain a basic caseload of around 180 Housing Disrepair Pre Lit/Litigated cases. This will include complying with the Housing Disrepair pre action protocol, assessing liability, drafting court documentation, issuing court proceedings via Part 7 CPR, complying with court directions, document and letter creating in addition to the use of the telephone/email, review of RICs report, review of medical records, collation of special damages, collage of medical evidence, submission of full details, negotiations and settlements. To comply at all time with the case management system and be responsible for the maintenance and accuracy of its information. To comply with all key dates including court directions, limitation and hearing dates. To be responsible for the pro-active maintenance of their own task pad. Identify any complications within their caseload and immediately refer to their team leader. To assess liability and make an initial assessment of special damages. Contact clients by telephone and maintain regular and pro-active telephone contact with clients as required by our SLA’s. To demonstrate an ability to work to deadlines and be self-sufficient. Be able to achieve financial and administrative targets on a monthly basis as set by their team leader. Demonstrate a flexible approach to work, including hours of working. To demonstrate a commercial awareness and a pro-active approach to all aspects of work. Demonstrate the ability to work effectively as part of a team, while maintaining responsibility for their own caseload. To comply with Lexcel and/or client service standards, client care and protocols. To demonstrate IT literacy by utilising a full range of internal and external systems inclusive of MS Outlook, MS Word and Pro Claim. To demonstrate effective planning, organisation and decision making skills and work to deadlines and time limits. To assess liability under the supervision of your Team Leader. To ensure that appropriate communication methods are utilised to ensure case progression. MAIN TASKS Comply with Pre Action Protocol for Housing Disrepair Claims Assessing Liability Reviewing RIC’s report – Valuing Damages and Repairs Drafting Court Documents Issuing Part 7 Court Proceedings in accordance with the Company guidelines Complying with Court Directions Monitoring Limitation in accordance with the Company guidelines Reviewing & Valuing Medical Reports Collating Special Damages Dealing with incoming emails and acting upon the same appropriately Working on an individual caseload using Proclaim effectively. Chasing relevant parties for required information in order to progress the claim Dealing with incoming post. This could involve indexing post, actioning it, or transferring to the team who are dealing with the claim. Working within the firms SLA’s at all times