Senior customer success manager jobs in United Kingdom

As a Retail Store and Post Office Manager, you'll be managing all aspects of the running of the Post Office and convenience store. Usave is a fast-paced environment, you will spend the majority of your time on your feet, it is a hands-on management role where you will lead by example. We want people who are passionate about people and providing excellent customer service. We want people who can support their colleagues and work as a strong team. It is a busy but varied role, meeting new people every day and working in a fun environment as part of a dedicated team. You will have regular meetings with the senior Manager discussing your work, progress and chance to share your ideas to help increase sales. What you'll do: Store · Lead, develop and motivate your team to work to their full potential, creating an environment where people can be at their best. · Take full responsibility for the performance and day-to-day running of the Store and Post Office including, staff rotas, the delegation of daily tasks and the ordering and checking of stock. · Take full responsibility for the overall presentation of the store. · Effectively monitor and manage processes, ensuring the correct checks and controls are in place and followed. · Ensure and provide excellent Customer Service. Postoffice Ensuring the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements. Guiding and inspiring the team to achieve both personal and branch targets including sales, shrink, waste, cash loss and staff costs in an environment that encourages growth and inclusivity. 1. To ensure the effective day to day operation of the Post Office within agreed budgets and targets 2. To liaise with the Post Office Counters and other appropriate organisations to ensure the smooth operation of postal services and to comply with Post Office rules and regulations. 3. To ensure that financial, operational policies and other procedures are followed, ensuring, effective, efficient and safe environment and systems. 4. To undertake recruitment, appointment and management of staff in line LU procedures and ensure appropriate training and development is in place to ensure a strong effective Retail Team. 5. To support the development of annual plan for the Post Office and its successful implementation. 6. To ensure appropriate stocking and pricing in line with policies annual plans and LU policies. 7. To ensure the effective promotion of the Post Office 8. To ensure high levels of customer care within The Post Office and monitor business standards. 9. To follow financial procedures and provide relevant and timely financial or other relevant Management 10. To be responsible and accountable for all aspects of money, stock control, promotions, procedures and operations. 11. To perform such other duties, comparable in responsibility, as may from time to time be directed by the Senior Management. What we are looking for: Experience of leading and developing a team Excellent time-management, delegation and problem-solving skills A passion for people and providing excellent customer service Willingness to be continuously on the go, working alongside your team Excellent communication skills And Management experience in preferably in a similar industry Solid understanding of sales management principles and techniques Permanent Full-time position Salary: £32,995 - £38,995 depending on experience and qualifications. Benefits: Free Parking Employee discount Holiday Entitlement Schedule: 10 hour shifts Day shift Monday to Sunday 6 Day working week Education: Candidate must be educated to minimum HNC/Degree level or equivalent. (International qualifications considered ). Experience: Retail sales: 2 years (essential) Management experience: 3 years (preferred) Customer service: 1 year (essential) Retail management: 2 years (required) Licence/Certification: Driving Licence (required) Ability to Commute: Stoneyburn West Lothian Scotland EH47 8AX. Ability to Relocate: Visa Sponsorship available Work Location: Stoneyburn. Application deadline: No deadline. Please send your CV and a covering letter explaining why you want to join us and what you can bring into this role.

Pasta Remoli, a renowned and fast-growing restaurant chain, is looking for a Restaurant General Manager. We are seeking an exceptional and dedicated Restaurant General Manager to lead our team and ensure the success of this venue. Position: Restaurant General Manager Location: Ealing Broadway Type: Full-time Responsibilities: Leadership and Team Management: Lead, motivate, and inspire a diverse team of restaurant staff, including servers, chefs, hosts, and support staff, fostering a positive and efficient work environment. Operational Excellence: Oversee all aspects of restaurant operations, ensuring seamless front-of-house and back-of-house coordination to deliver outstanding customer service. Financial Management: Monitor and manage the branch's financial performance, including revenue, costs, and expenses, to achieve budgetary goals and maintain profitability. Guest Experience: Uphold the highest standards of customer satisfaction by ensuring the consistent delivery of exceptional dining experiences. Quality Control: Maintain food quality, presentation, and service standards in line with the company's guidelines and policies. Inventory and Supply Management: Oversee inventory levels, conduct regular stock checks, and manage relationships with suppliers to maintain adequate stock levels and control costs. Staff Training and Development: Implement training programs for staff to enhance their skills, product knowledge, and service excellence. Health and Safety Compliance: Ensure adherence to health, safety, and sanitation regulations, providing a safe environment for both staff and guests. Marketing and Promotions: Collaborate with the marketing team to implement promotional strategies that drive foot traffic and increase brand visibility. Reporting: Prepare regular reports for the senior management team, highlighting key performance indicators and outlining strategies for improvement. Qualifications: Proven experience as a Restaurant General Manager or in a similar leadership role within the hospitality industry. Exceptional leadership skills with a track record of building and motivating high-performing teams. Strong business acumen and financial management abilities. Excellent communication and interpersonal skills. Knowledge of local health and safety regulations. Passion for delivering outstanding guest experiences. Flexibility to work in a dynamic and fast-paced environment. Food and beverage industry certifications are a plus. Join our team and be part of a company that values innovation, teamwork, and exceptional service. We offer a competitive salary as well as opportunities for career growth within our expanding restaurant chain.

­­­Summary Newly created, full time role for a small, ambitious café, located front and centre in the ground floor of our mixed use hospitality and workspace building in Peckham. The role will be hands-on, running and operating the café on a day to day basis and overseeing the café & floor team, to create an excellent, well established neighbourhood destination with the support of the Venue Manager and wider management team. . With expert training offered, this is a great opportunity for someone who has been a successful cafe assistant manager or head barista for at least 2 years, and is looking to take the next step in their career. It’s a chance to come in at the beginning and help create and shape the new team as part of a collaborative, progressive venue which is full of life and open to all. We’re looking for an organised, engaging, business-minded person who fully understands our customers. Applicants should have spent at least 2 years in specialty coffee, with 1 year in cafe management or 2 years at a senior level. SCA Intermediate is preferable. Company Description Rye Lane Cornerhouse is home to a huge number of independently operated small businesses in the centre of Peckham. We run a shared workspace (via our sister company Market Peckham) and food hall, as well as acting as landlord and building manager to a music venue, gym, rooftop bar and restaurant. We’re a multifaceted, independent business focussing on offering an evolving, high quality platform for a diverse group of businesses and operators, which translates into an energetic and varied local destination for our customers. As we evolve and grow our operations to launch a new café in May, we’re looking for a professional and engaged Café & Assistant Venue Manager who can embed themselves in the life of our building, and work in a structured and creative way to maximise our collective offer, customer service, local appeal and footfall. Key Tasks: Responsibility for the day to day running and operation of the café set within our ground floor food hall, supported by the Venue Manager and wider management team, as well as assisting in the oversight and operation of the food hall. Responsibilities include; 1. Operational leadership – overseeing day to day operations of the café, managing a team to embed a motivated and enjoyable culture, implementing SOPs to ensure highly consistent, excellent standards, and monitoring inventory and supplies (all supported by the Venue Manager) 2. Customer experience – providing an exceptional, welcoming and memorable experience for every single customer, ensuring the space always looks beautiful, proactively engaging with customers and community to gather feedback and address concerns, and implementing initiatives to enhance customer loyalty and satisfaction 3. Financial management – adhering to budgets, exceeding sales targets and generating sustainable, healthy margins for the café, as well as feeding into strategic decision making to improve customer experience and business performance 4. Quality control – ensure the consistent delivery of a high-quality full hot and cold food and drinks menu, created and supported by a collective of creative, highly experienced industry professionals, as well as implementing and enforcing health and safety and general upkeep standards Required Skills; - Commercial Awareness - Strong understanding of café operations and financials. - Ability to set achieve sales and revenue targets. - Experience in cost control and menu pricing. - Knowledge of current trends and innovations in the UK hospitality industry. Leadership & Team Management - Self-starting and highly motivated - Proven ability to oversee, motivate, and encourage a diverse team. - Excellent communication and interpersonal skills to build positive relationships with team members, collaborators and customers. - Ability to promote a positive and supportive work environment for maximum productivity. Customer Service & Operations - Exceptional customer service skills with a focus on exceeding guest expectations, and setting a friendly, welcoming atmosphere for all. - In-depth knowledge of coffee as well as preparation techniques and equipment. - Good knowledge of UK food hygiene and safety regulations. - Ability to handle customer complaints and resolve issues in a professional and timely manner. - Detail-focussed, with a proven track record in maintaining high standards of service, cleanliness, and presentation throughout venues. Problem-Solving & Decision-Making - Ability to make sound decisions under pressure and in fast-paced environments. - A proactive approach to anticipating and mitigating potential risks and challenges. - Excellent organisational and planning skills to ensure smooth daily operations and event execution. Additional Skills - Proficiency in relevant POS systems. - Excellent written and verbal communication skills. - Ability to work independently and as part of a team. - Commitment to continuous learning and development within the hospitality industry. If you’re interested we’d love to hear from you!

SENIOR RECEPTIONIST - HOPPERS KINGS CROSS Salary - up to £16 ph Schedule - Full Time Experience - Previous experience within a similar role within a large quality restaurant Hoppers in Kings Cross are seeking a Senior Receptionist to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Receptionist looking for a new role in an award winning, critically acclaimed group. The Restaurant Hoppers the much talked about, fast paced Sri Lankan restaurant. We are looking for team members who can come on-board to our award-winning concept inspired by the food of Tamil Nadu and Sri Lanka. We serve our London twist on hoppers, dosas, kothus and roasts. Complimented by a tropical drinks list with Genever and Arrack at its heart. Our people are a big part of what we do, helping to translate the cuisine and always going above and beyond to make sure our guests have a fantastic experience. It’s what makes us different. Being part of the Hoppers family requires commitment, charm, confidence and an eagerness to learn. The Position As Senior Receptionist, you be responsible for providing a warm and genuine welcome to our guests, delivering an exceptional standard of service and memorable customer experience, and you will continually lead and inspire the front of house team to do the same. If you have experience in the following, then we want to hear from you: Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom; Effectively managing reservations and walk-ins to maximise covers during service; Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.

About Movemeon We’re a fast-growing, tech-enabled, London-based scaling company. We were founded with the simple aim of making discovering great jobs and great candidates easier. Today, Movemeon is used by some 60,000 strategic and commercial professionals and 5,000 businesses (from the likes of Sky, Amazon, and GSK to early-stage, VC-backed startups) in 100+ countries. This role would suit someone looking to join a disruptive player in the recruitment industry within a supportive, inclusive, and fun environment. About the role We are now seeking a new Client Success Associate to join the business and help us achieve even greater progress in 2024 and beyond. The Client Success team, together with the Growth team, is the wider customer-facing team at Movemeon. As a Client Success Associate/Junior Manager, you will be the main point of contact for our clients and candidates throughout the recruitment processes, and you will work with them to make sure they are getting the most out of the Movemeon platform. You will use strong commercial acumen and a good understanding of what makes an excellent client deliverable to drive success in each process you manage. The activities you’ll be responsible for will include: Being a point of contact for our clients, building strong client relationships, and ensuring an excellent client and candidate experience; Undertaking a set list of activities via our platform to maximize our candidate search process Supporting clients in screening profiles and advising on what potential levers to pull to ensure the right quality of candidate is found What we’re looking for A natural organizer with strong attention to detail; Someone who likes structure/ routine task execution and who can work fairly independently A genuine interest in the recruitment/ tech space and ideally prior professional work experience Someone who is self-motivated and able to work autonomously; Effective prioritization based on impact A highly effective communicator at all levels (within the team and with senior clients alike); Fluent English and German language skills (written communication and spoken) What we offer £25,000-27,500 basic annual salary (depending on experience) Quarterly bonuses 5% pension 27 days of holiday and your birthday off. We also give you an extra day off for each year you are with us after your second working anniversary Fantastic office based in Clerkenwell Enhanced maternity and paternity leave; Flexible working on average 1 to 2 days in the office per week A fun and friendly team - we’re a truly sociable, humble bunch of people who genuinely enjoy working together; A company trip away each year and regular team socials Excellent progression opportunities in a growing business. N.B. No visa sponsorship offered

Job Description: We are currently seeking an experienced and creative Senior Makeup Artist to join our team. The ideal candidate will have a passion for makeup artistry, extensive experience in the beauty industry, and exceptional leadership skills. As a Senior Makeup Artist, you will play a key role in leading our team of makeup artists, providing top-notch services to clients, and contributing to the overall success of our beauty studio. Responsibilities: Provide expert makeup application services to clients for a variety of occasions, including weddings, special events, and photo shoots. Lead and mentor a team of makeup artists, providing guidance, support, and training as needed. Collaborate with clients to understand their makeup preferences and create customized looks that enhance their natural features and reflect their personal style. Stay up-to-date on the latest makeup trends, techniques, and products, and share knowledge with team members. Assist with client consultations, including recommending skincare and makeup products to achieve desired looks. Ensure that all makeup applications meet our high standards of quality and exceed client expectations. Maintain cleanliness and organization of makeup tools, products, and workstations. Handle administrative tasks, such as scheduling appointments, managing client bookings, and processing payments. Represent [Your Beauty Studio/Company Name] at events, trade shows, and promotional activities as needed. Uphold the studio's brand values and commitment to exceptional service at all times. Requirements: Proven experience as a makeup artist, with a strong portfolio showcasing diverse makeup looks and styles. Certification or formal training in makeup artistry preferred. Excellent leadership and interpersonal skills, with the ability to inspire and motivate team members. Extensive knowledge of makeup techniques, products, and industry trends. Strong communication and customer service skills. Attention to detail and a keen eye for aesthetics. Flexibility to work evenings, weekends, and holidays as needed. Passion for beauty and a dedication to helping clients look and feel their best. Benefits: Competitive salary with opportunities for commission and bonuses. Employee discounts on beauty products and services. Ongoing training and professional development opportunities. Supportive and collaborative work environment. Opportunities for career advancement within the company.

Our team at The Little Gym Westfield is seeking a personable and efficient sales and administration support member who possesses charismatic qualities. The preferable candidate will be able to commit to working from Monday to Friday from 9:00am to 2:00pm. As a Sales and Admin Support member, your primary responsibility will be to assist with operational, administrative and sales related tasks at our gym. Ideally, you should possess strong telephone sales skills and excellent proficiency in written and spoken English. Additionally, being able to skillfully convert enquiries into members can be an asset in this position. Your assistance in managing customer service-related duties and ensuring the seamless functioning of The Little Gym is greatly valued. The successful candidate must be well-organised, possess excellent communication skills, and be proficient in using Microsoft Office, particularly in handling Excel. Our CRM, MindBody, is essential in providing the best customer experience for our clients and employees. It is essential that the successful candidate for the Sales and Admin Support role at the Little Gym will gain a thorough understanding of the capabilities of MindBody and how to utilise them to best serve the company's needs. In addition, as a customer-facing business, you need to be able to interact with both parents and children in a polite, friendly, and professional manner. Some of the Key duties of the Sales and administrative support member include: Provide operational/administrative support to The Little Gym team by making note of appointments, information requests and meetings. Handle incoming calls and emails from customers regarding product information and sales inquiries. Utilise internal systems to carry out sales procedures and ensure that a record of these transactions is maintained in Excel, Mindbody (our CRM) and other Microsoft applications. Collaborate with other members of the team regarding ongoing projects such as marketing, finance, and program to ensure smooth operation of service. Respond to customer complaints and resolve issues in a timely and effective manner. Escalating any more serious complaint o senior leadership team. Receive and reconcile outstanding customer payments. updating of financial records using internal system. Keeping The Little Gym front desk area and lobby premises neat and tidy at all times. The ideal candidate must have strong organisational and interpersonal skills, be detail-oriented and have the ability to multitask in a fast-paced environment. The ability to have fun and be creative is also essential as our customers have an enjoyable experience at The Little Gym. Job Types: Full-time, Part-time Pay: £24,702.36-£26,000.00 per year Expected hours: 25 per week Benefits: Company pension Discounted or free food Employee discount Store discount Supplemental pay types: Performance bonus Education: A-Level or equivalent (preferred) Experience: Sales administration: 1 year (preferred) Customer service: 1 year (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Application deadline: 25/04/2024 Expected start date: 01/05/2024

Job Description - Sales negotiator/Senior sales negotiator – Office based I am pleased to offer a very exciting opportunity to get into the property sector with full training provided to learn the industry. If you are a driven, hungry, motivated individual with ambition I would love to talk to you. I am looking for six new members to work with me within an experienced and talented team, generating extra business for the branches across our group, with potential to fast track into management. You must be able to communicate easily with people from all different situations & backgrounds. With a bright, bubbly & enthusiastic attitude. The Connells Group is the most successful estate agency in the UK, with over 1250 branches and ample career opportunities for the right candidates. This is a very rewarding role with a generous amount of incentives and rewards. Including trips to places such as Paris, Dublin, Amsterdam, Las Vegas, New York along with weekly, monthly and quarterly prizes always up for grabs. I am looking for individuals who are sales & commission driven however you will earn a basic salary with your commission on top. OTE £21,000 - £30,000, Top performers £30,000+. The commission scheme is uncapped so you really can be in control of earning as much as you want to earn. The Role - Book qualified market appraisals and mortgage opportunities which will be undertaken by staff within the Connells Group estate agency branches - Deliver excellent customer service at all times by carefully listening to all customers’ requirements, maintaining accurate records of all communications and ensuring all necessary follow-up action is taken at the earliest opportunity - Deliver exceptional performance results at all times by aiming to exceed your KPI’s I will send you a separate email with the Mental Agility and Personality tests on them. As discussed, the ID checks should come through to you on your phone. Thank you,