Prospect Park Animal Clinic

Full job description Prospect Park Animal Clinic is seeking a dedicated and customer-focused Veterinary Receptionist to join our team. As the first point of contact for our clients, you will play a crucial role in providing excellent customer service and ensuring the smooth operation of our clinic. If you have a passion for animals, exceptional communication skills, and a knack for organization, we'd love to hear from you! Responsibilities: Greeting Clients: Warmly welcome clients and their pets as they enter the clinic, ensuring a friendly and professional atmosphere. Answering Phone Calls and Emails: Manage incoming calls and emails promptly and professionally, addressing client inquiries, appointment requests, and general information. Scheduling Appointments: Efficiently schedule and reschedule appointments using practice management software (Avimark), while accurately inputting patient information. Checking Clients In and Out: Streamline the check-in and check-out process, verifying appointments, processing payments, and addressing client concerns. Scanning of Medical Documents: Maintain organized digital records by scanning and cataloging important medical documents and records. Cleaning and Maintaining Reception Area: Keep the reception area clean, organized, and welcoming at all times, ensuring a positive client experience. Qualifications: Previous experience in a customer service or receptionist role is preferred. Familiarity with Avimark or similar veterinary practice management software is a plus. Must have 1 year of experience working in the veterinary field Strong communication and interpersonal skills. Exceptional organizational abilities and attention to detail. A genuine love for animals and a commitment to providing excellent care. Schedule: This position requires availability on Saturdays, Mondays, and Tuesdays. Flexibility in scheduling may be needed to accommodate clinic needs. At Prospect Park Animal Clinic, we pride ourselves on delivering compassionate care to both our furry patients and their owners. If you are passionate about animals and possess the necessary skills to excel in this role, we invite you to join our team and contribute to our mission of providing top-notch veterinary services. We look forward to talking to you soon! Job Type: Full-time Pay: $15.00 - $18.00 per hour Schedule: 10 hour shift Work setting: In-person Experience: Veterinary experience: 1 year (Required) Customer service: 1 year (Required) Work Location: In person

Qualifications & Requirements: Age: 18 years or older. Legal US work authorization. A minimum of 1.5 years of work experience in the pet care industry. Key Responsibilities: Dog Care: Oversee and manage the dogs in the play yards, ensuring their safety and well-being. Monitor, play with, and interact with dogs. Must be able to understand dog body language. Facility Management: Conduct tasks associated with opening and closing the facility. This includes setting up TDC for doggy daycare in the morning and shutting it down for bedtime in the evening. Dog Interviews: Assist in interviewing new dogs to determine their suitability for our environment. Cleaning and Maintenance: Ensure the cleanliness of play and prep areas, break rooms, and other areas within TDC. Additionally, maintain a clean exterior environment, including the lobby, the area in front of TDC, and other adjacent spaces. Dog Logistics: Safely run dogs between the back-of-house and front-of-house areas. Prepare meals for the dogs, dispense medications when required, and maintain accurate food and medication logs. Customer Interaction: Greet pet parents and their dogs upon arrival and departure. Check dogs in and out of TDC and answer pet parents' questions. Ensure a high level of customer service is maintained, being active and attentive to dogs and their owners at all times. Our Values: Continuous Innovation: We are committed to perpetually testing and refining our services to ensure the highest quality. Obsessive Excellence: Surpassing expectations to deliver the utmost in care and customer satisfaction is our obsession. Compassion & Care: We have a profound love for dogs and always treat them (and their owners!) like family. Playful Environment: We strive to maintain a warm, approachable, and playful environment both with our staff and for our furry friends.