Remote Call Center Representative

We are looking for a friendly and hard-working Call Center Representative to join our growing team. You will be responsible for answering all incoming calls and emails, handling customer questions and complaints, and transferring potential leads to our sales team. Candidates should have an outgoing and positive demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person. Tasks Respond to incoming calls and messages in a timely manner throughout shift Identify customer questions, complaints, concerns, and overall needs Provide sufficient answers and solutions to all customer queries Handle customer complaints respectfully and professionally Redirect customers to appropriate departments and teams when appropriate Generate leads for sales team by screening callers and identifying potential sales opportunities Meet or exceed call quotas and sales assist quotas, both personally and as a team unit Follow all communication procedures, policies, and guidelines during every customer interaction Requirements High school diploma or equivalent (GED) Customer service experience preferred Familiarity with CRM systems a plus Excellent communication and time management skills Ability to multitask Outgoing and friendly personality Benefits Benefits for eligible F-T & P-T employees include: Work/Life Balance, Health & Dental, Community Involvement / Matching Gifts Program, Tuition Reimbursement Assistance & Education Life Works, Employee Stock Purchase Plan, Employee Wellness and 401k plans. Paid Time Off and Holidays with Generous Company Discounts.

Full Job Description The Data Entry Clerk is responsible for gathering paperwork from various departments, reviewing compiled data for accuracy and transferring data into company system. Processes company BOL documents as well as customer information before entry by reviewing supportive data and resolving discrepancies by using standard procedures Prepares source data for computer entry by compiling and sorting information Enters reviewed order information into proprietary database Maintains data entry requirements by following company procedures Works with team to ensure data is reviewed and entered in a timely manner Qualifications Filing Microsoft Office High school diploma or GED Computer skills Typing Communication skills Job Type: Full-time Expected hours: 40 per week Benefits: 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday