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Full Job Description Our Story For the last twenty years, The Baseball Center NYC’s management team and coaching staff has worked diligently to create a positive environment where players of all ages and skill sets can learn to achieve success both on and off the playing field. The Baseball Center NYC’s mission is quite simply to create quality recreational, travel ball and high school baseball players. We approach our time with each individual and team with well-constructed practice plans and a constant belief in our players as they learn to believe in themselves. We expect our staff to be on-time, meticulously prepared and set the example of what ballplayers need to do in order to succeed. Description of Position | TBCNYC Instructor & Coach Provide private, group and/or team baseball instruction (in facility, on-field, virtually) in a manner aligned with TBCNYC’s mission, approach and business strategy. Assist or lead activities required to maintain TBCNYC’s facility. Not limited to keeping coaches lounge clean, training cage set-up and clean-up, pro-shop sales and inventory control. Adhere to TBCNYC schedules, being prompt and prepared for each practice, game, lesson and/or camp. Both Saturday and Sunday shifts are necessary for this position. Current proficiency with Microsoft Office (particularly Excel and Word). Serve as a member of the front desk team, scheduling sessions, client interfacing and utilization of TBCNYC's POS system (Square). Education: Bachelor’s degree, preferred. Experience: Two plus years of coaching experience for recreational, travel or middle school / high school baseball. Direct Reports: None. Key working Relationships TBCNYC Asst. Manager, Programs & Leagues: (Weekly) Review TBCNYC's Rising Stars Academy and/or Outdoor League(s) assignments. TBCNYC Head Coach: (Weekly) Set-up private lesson schedule and review practice plans. TBCNYC Client Coordinators (aka front desk): (Daily) Review daily schedules and any pertinent notes regarding an instructor’s lesson / program schedule. TBCNYC Coaching Staff (Daily) On-going discussion regarding team practices, game plans and private lessons. Work Guidance Managing Director: Strategic direction and performance management.
As a Call Center Agent, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service over the phone. You will handle a high volume of inbound and outbound calls in a timely manner, ensuring customer satisfaction and retention. Responsibilities: Answer incoming customer calls promptly and professionally. Provide accurate information about products, services, pricing, and availability. Assist customers with placing orders, processing returns, and resolving billing inquiries. Troubleshoot and resolve customer issues and complaints effectively and efficiently. Escalate complex issues to appropriate departments or supervisors for resolution. Follow up with customers to ensure their concerns are fully addressed and resolved. Keep detailed records of customer interactions, transactions, comments, and complaints. Adhere to company policies and procedures regarding customer interactions, confidentiality, and data security. Meet or exceed performance goals, including call handling metrics, quality assurance standards, and customer satisfaction targets. Participate in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques. Collaborate with team members and supervisors to improve processes, share best practices, and achieve collective goals. Maintain a positive and professional attitude in all customer interactions, even in challenging situations. Stay informed about industry trends, competitor activities, and new product offerings to better serve customers and provide relevant information. Flexibility to work in shifts, including evenings, weekends, and holidays, as required by business needs. Qualifications: High school diploma or equivalent; additional education or certification in customer service or related field is a plus. Previous experience in a customer service or call center environment preferred. Excellent communication skills, both verbal and written, with a clear and professional phone manner. Strong active listening skills and the ability to empathize with customers' concerns. Proficiency in computer skills, including typing, navigating multiple systems, and using CRM software. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Problem-solving skills with a proactive and solutions-oriented approach. Attention to detail and accuracy in data entry and documentation. Ability to work independently with minimal supervision and as part of a team. Adaptability to changing policies, procedures, and technology. Working Conditions: Office environment with prolonged periods of sitting and using a computer. High volume of incoming calls with varying levels of complexity and urgency. Occasional exposure to stressful or challenging customer interactions. Shift work may be required, including evenings, weekends, and holidays. Benefits: Competitive salary commensurate with experience. Flexible work schedule and remote work opportunity. Professional development and training opportunities. Health insurance, retirement plans, and other benefits package options. $30-40 per Hourly Rate.
Benefits Pulled from the full job description 401(k) Disability insurance Employee discount Flexible spending account Health insurance Paid sick time Vision insurance Full job description Overview: Benefits: Extensive and well-rounded training program Continued career development and growth opportunities Generous employee discounts on dining, retail, amusements, and hotels Multiple health benefit plans to suit your needs Dental, vision, voluntary life, short term disability, flexible spending accounts and 401 (k) Paid sick leave Paid vacation Monthly discretionary bonus potential Responsibilities: Ensures excellence in guest satisfaction through commitment to a "Do Whatever It Takes Attitude" and a hands-on, lead by example management style Assist the Executive Chef in the management of all back of house staff in a high-volume kitchen, including ongoing training, development, and follow up Achieve or exceed budgeted labor and other cost centers through proper planning and execution Assist in overseeing weekly and monthly inventories, and ordering of food and supplies Maintain sanitation procedures and organization of work area adhering to all OSHA regulations Qualifications: At least 2 years of Culinary Management experience in a full-service, high-volume dining establishment Strong knowledge and attention to detail on back of the house operations including staff supervision, inventory controls and food/labor cost, and product quality Strong communication, leadership, and conflict resolution skills Stable and progressive work history; Strong work ethic Graduate of an accredited culinary program is a plus
Description SUMMER GROUP LEADERS - $16.25 PER HOUR/Full-Time 35 HOURS PER WEEK We are excited about the 2024 Summer Rising Program which will operate during the months of July and August. Phipps Neighborhoods is seeking candidates to be part of this great summer program for the elementary and middle school students we provide programming to in the Bronx. Join our team and be part of a great summer experience for our summer program participants! Phipps Neighborhoods helps children, youth, and families in low-income communities rise above poverty. We work in South Bronx neighborhoods where we can address the greatest barriers to lasting success through education and career programs, and access to community resources. Position Summary: The Summer Group Leader is responsible for working closely with groups of elementary or middle school students, helping them to achieve their best in both academic and non-academic settings. Summer Group Leaders develop, implement, and participate in a range of activities geared towards making the students excited about being in an academically and culturally enriching environment. Summer Group Leaders will help young people to develop strategies for meeting their goals and improving their academic skills. Duties and Responsibilities: Provide supervision and ensure the safety of program participants at all times, including during trips. Engage students in a wide range of project-based learning activities. Maintain accurate participant attendance, activity and sign-out records. Develop lesson plans and curriculum in accordance with program schedule, programmatic themes, objectives, and outcomes. Document student progress. Establish a comfortable learning environment and implement clear, consistent age-appropriate expectations and rules. Model appropriate child development practices. Uphold program policies and procedures and ensure proper use of supplies and materials. Maintain classroom cleanliness and organization. Maintain ongoing open communication with the teachers. Attend staff meetings, professional development workshops and program events. Communicate with all staff, parents, children and community members in a polite and respectful manner so as to represent the program in a professional way. Perform other duties as assigned by the Program Director Qualifications: The candidate must be at least 18 years of age and have a High School Diploma or GED. Graduating High School Seniors are eligible to apply if are at least 18 years of age by the start of summer programming (7/1/2024) - You must provide proof of graduation before summer programming begins. Preferred Education - Bachelor's Degree or better in Academic/Education related field. One year or more of relevant work experience. In order to be considered for the role, please click on the link below and complete the application: https://recruiting.ultipro.com/PHI1005/JobBoard/d214740c-ca40-4152-b685-d0cc250f7326/Opportunity/OpportunityDetail?opportunityId=b7a649fd-3487-4e30-b726-252706bdaac3 PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to bend, stoop, and kneel. The employee is occasionally required to the employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Job Announcement MENA Program Director The International Legal Foundation (ILF) is hiring a program director to help advance the development of the ILF’s public defender programs in Tunisia and the West Bank. The ILF program director for the Middle East and North Africa (MENA) will lead the ILF’s long-term efforts in the region to build a culture of defense through practical skill-building and case-based mentoring, as well as project implementation aimed at strengthening the quality and effectiveness of defense services. This is a great opportunity for an experienced criminal defense lawyer to join a global team of experts who are fighting injustice and discrimination while transforming legal systems around the world. Driven by the belief that every person accused of a crime deserves to be represented by a well-trained lawyer, the ILF has established pioneering public defender programs in Afghanistan, Myanmar, Nepal, Tunisia and the West Bank of Palestine, and is providing technical assistance to legal aid providers in the Republic of Georgia and Indonesia, who are leading the fight for equal access to justice for poor and vulnerable accused. The ILF’s uniquely practical and effective approach focuses on incrementally developing the knowledge and skills of local lawyers through mentoring—not simply dropping in and providing one off trainings—empowering them to provide high-quality, client-centered, rights-based legal aid and challenge injustice. In addition to its ground-up work establishing effective public defender systems, the ILF also engages in high-level global advocacy, pushing countries, international institutions, and donors to prioritize legal aid as a fundamental human right. The ideal candidate will be a passionate, committed advocate with experience training and mentoring lawyers on how to use the law to increase access to justice and respect for the rule of law. They will also have familiarity with performance standards and guidelines for quality defense representation, with successful experience working in an international or inter-cultural setting. This position is intended to be based out of the ILF’s New York office in Midtown Manhattan, but both hybrid and completely remote opportunities are available. The salary range for this position is $75,000 to $90,000. The ILF considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. The ILF offers comprehensive benefits including health insurance and a 403(b) retirement plan. Responsibilities: - Direct mentoring, both in person and remotely, of Tunisian and Palestinian legal aid lawyers on actual casework and training, as necessary, to improve litigation, trial and advocacy skills; - Develop understanding of local law and practice in countries where the ILF works and develop effective litigation strategies to advance the rights of the criminally accused by addressing entrenched rights violations and gaps between the law and actual practice; - Oversee the development and updating of the ILF’s practice manuals, training guides and sample motions in existing country programs and/or in new countries that will assist in the mentoring of local staff and identify key issues to be litigated under the specific laws of the country; - Work with ILF country office senior management on upholding quality legal aid performance standards, and assist in developing and overseeing the ILF’s monitoring and evaluation systems, including the case management systems used by the ILF’s country offices in an effort to ensure accountability and to track continuous improvement and impact; - Draft ILF Case Notes summarizing cases that cover legal issues being addressed in ILF’s program offices, and work with the ILF’s communications team on dissemination; - Manage the ILF’s International Fellows Program, which places volunteer lawyers from around the world in our country offices to provide intensive mentoring to local lawyers, including preparation of the Fellows and oversight on progress and challenges; - Work with the New York and country program teams on the introduction and implementation of projects, grants and activities that advance early access to counsel and high-quality, client-centered, rights-based and holistic legal aid services; - Communicate with donors and stakeholders and help guide growth, expansion and sustainability of the ILF’s public defender programs; - Manage the report writing and the development of publications that cover the program and further the ILF’s advocacy; - Bring innovation and creativity to interventions and initiatives that aim to build justice sector understanding of the right to counsel and their role in ensuring access to justice; - Work effectively with the ILF’s Executive Director and Senior Program Director, and program and communications staff as necessary and appropriate, in supporting the ILF’s mission; - Represent the ILF globally, including at conferences and other advocacy forums. Qualifications: - Law degree and at least 5 years of practical experience in criminal defense - Strong preference will be given to candidates with appellate and public defender experience - Strong and demonstrated commitment to the ILF’s mission - Experience or knowledge in international and inter-cultural exchange and learning, including in the MENA region - Practical lawyering skills training experience - Excellent interpersonal and written communication skills - Demonstrated ability to work independently as well as in teams - Ability to work within strict timelines and handle multiple tasks - Strong preference for Arabic and/or French fluency - Ability and willingness to travel to ILF country offices, at times for extended periods of time, or be based regionally, as needed to execute the ILF’s work No telephone inquiries please. Only candidates selected for an interview will be contacted. Antiracism, diversity, and equity are critical to our organizational values and to the ILF’s mission to secure equal access to justice for all. Our success is dependent upon providing the space, resources, and support that allow our global team to bring their full selves to work, and to thrive. The International Legal Foundation is an equal opportunity employer. We practice inclusive hiring and work to achieve and maintain diversity across races, genders, sexualities, abilities, and experiences. We strongly encourage candidates of all identities to apply. System-impacted people (i.e. people with past involvement in the criminal justice system, directly or through family) are also strongly encouraged to apply.