Call center supervisor jobs in United States

Manpower is looking to Hire Bilingual (Spanish) speakers to work in a call center setting in New York City. Flexibility between 8:30am- 8:00pm and Saturdays needed. If you are interested please submit your resume and a recruiter will call you immediately. Rate: $17.50 per hour Duration: Temp-Perm Job Description: •Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns. •Assesses client’s health care needs and assists clients in enrolling/disenrolling in health plans. •Receives and sorts enrollment/disenrollment forms. •Assists or performs mailroom functions, when assigned. •Saturday work is required (ROTATION) •Meets all standards established for this position as outlined in the performance criteria. •Performs other duties as may be assigned by the Call Center Supervisor or Management. Required Experience: Effective communication skills; ability to follow directions: ability to interact courteously and effectively with a variety of people; ability to handle pressure and perform multiple tasks. Must be able to (at minimum) type 35 WPM. Required Education High school diploma or equivalent required (Will be Verified) Must be computer Literate ( Assessment will be conducted) Must understand, Speak and write spanish Background check Required

As a Call Center Agent, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service over the phone. You will handle a high volume of inbound and outbound calls in a timely manner, ensuring customer satisfaction and retention. Responsibilities: Answer incoming customer calls promptly and professionally. Provide accurate information about products, services, pricing, and availability. Assist customers with placing orders, processing returns, and resolving billing inquiries. Troubleshoot and resolve customer issues and complaints effectively and efficiently. Escalate complex issues to appropriate departments or supervisors for resolution. Follow up with customers to ensure their concerns are fully addressed and resolved. Keep detailed records of customer interactions, transactions, comments, and complaints. Adhere to company policies and procedures regarding customer interactions, confidentiality, and data security. Meet or exceed performance goals, including call handling metrics, quality assurance standards, and customer satisfaction targets. Participate in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques. Collaborate with team members and supervisors to improve processes, share best practices, and achieve collective goals. Maintain a positive and professional attitude in all customer interactions, even in challenging situations. Stay informed about industry trends, competitor activities, and new product offerings to better serve customers and provide relevant information. Flexibility to work in shifts, including evenings, weekends, and holidays, as required by business needs. Qualifications: High school diploma or equivalent; additional education or certification in customer service or related field is a plus. Previous experience in a customer service or call center environment preferred. Excellent communication skills, both verbal and written, with a clear and professional phone manner. Strong active listening skills and the ability to empathize with customers' concerns. Proficiency in computer skills, including typing, navigating multiple systems, and using CRM software. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Problem-solving skills with a proactive and solutions-oriented approach. Attention to detail and accuracy in data entry and documentation. Ability to work independently with minimal supervision and as part of a team. Adaptability to changing policies, procedures, and technology. Working Conditions: Office environment with prolonged periods of sitting and using a computer. High volume of incoming calls with varying levels of complexity and urgency. Occasional exposure to stressful or challenging customer interactions. Shift work may be required, including evenings, weekends, and holidays. Benefits: Competitive salary commensurate with experience. Flexible work schedule and remote work opportunity. Professional development and training opportunities. Health insurance, retirement plans, and other benefits package options. $30-40 per Hourly Rate.

Housing Specialist University Consultation & Treatment Center (U.C.C.) Agency: University Consultation & Treatment Center for Mental Hygiene Inc. a non-profit behavioral mental health agency located in the South Bronx Position: Case Manager (Bilingual a plus) We are currently hiring: 4 case managers for our Ehrlich Residential Program. Job Description: U.C.C. provides housing & supportive case management services to individuals & families with medical, mental health, & substance use needs. Interviews residents to assess functional strengths & weaknesses & develops an individualized support service plan; Works with residents individually & in groups to mobilize inner capacities & resources to improve social functioning. Provides rehabilitative & restorative services to residents as identified in the individual service plan; Documents all interactions with residents and service providers in a timely manner; Maintains communication links with support service agencies who provide residents’ supports & treatments; Assures residents maintain proper activities of daily living & adhere to prescribed medications; Assures residents are in compliance with required rules & regulations. Minimum Qualifications: Bachelor's in related field. Experience working in an apartment treatment program preferred. Ability to write grammatically correct complete sentences and to follow written & oral directions. Salary and Hours: Salary is approx. $35,000-$38,000. Hours are daytime with some weekend work; 24/7 on-call availability required. Field work required. Two different shifts: Team A works Sunday - Thursday Team B works Tuesday - Saturday