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Full job description Hiring for Manhattan Locations As a Guest Service Associate, you will connect and engage with our customers by providing excellent customer service and be an expert in the EWC brand. You will use your expertise to ensure every moment is an opportunity for confidence! We seek a charismatic person who can lead with care and integrity and is committed to delighting our guests. You MUST be STRONG IN SALES (Upselling)!!!!!! Perks & Benefits: This is a sales / performance-based position and you earn sales commission, in addition to an hourly wage, for hitting weekly sales targets! 50% off waxing and 40% discount on EWC retail products Hourly wage plus commission, resulting in typical total compensation of $20-$40/hour 401(k) with match Supplemented health insurance offered to associates who meet hours criteria Paid sick time and family leave Flexible days and hours because work / life balance is important Consistent schedule Responsibilities: Provide impeccable service to our guests and be a true ambassador of the brand ensuring that every guest is treated according to European Wax Center standards. Drive and exceed individual key performance indicators, by ensuring the highest level of customer service and guest experience. Understand and explain the benefits of our savings program, products, and promotions. Answer phone calls professionally and respond to guest inquiries. Provide the best experience for customers by continuously building knowledge of company promotions, packages, products, and loyalty programs. Create and maintain accurate annotations of customer reservations. Process customer purchases and maintain an accurate cash drawer. We are looking for a person who: Can work 24 - 35 hours per week, including one weekend day per week. Has a friendly, eager and personable demeanor and strong communication skills Thrives working in a team environment. Has a collaborative spirit and proactive attitude. Is able to manage productivity and sales to ensure goals are achieved. Is excited to prioritize and understand customer service and satisfaction. Responds well to coaching and performance goals. Is able to multitask and pivot. Has a work history that includes upselling sales experience. Hiring for Manhattan Locations!! About European Wax Center European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 800 centers across the U.S.
Job description Job Summary: As a brand ambassador, a Personal Trainer represents Crunch Franchise to members and clients by delivering a positive fitness experience and quality personal training sessions leading to member retention and client acquisition and retention Responsible for: • Upholding the Crunch Franchise core values of T.R.A.I.N.: Timely, Ready, Attentive, Inspiring, Noble. • Make reaching fitness goals achievable by assisting members and clients with education and guidance on comprehensive fitness programs including resistance and cardio-respiratory training, general nutritional guidelines, and nutritional product recommendations. • Meeting/exceeding minimum monthly company expectations including session service targets resulting in Personal Training revenue, supplement/nutritional product sales, and contributing to club success. • Training exclusively for Crunch Franchise. As a Crunch Franchise team member, it is a violation of our conflict of interest policy to conduct personal training sessions or perform any person training-related duties independently or at any company outside of Crunch Franchise. This includes working as an employee or independent contractor for another health club, personal training studio or private residence, or engaging in any other activities that represent a conflict of interest for Crunch Franchise. Organizational Relationship: Reports to the Personal Training Manager, Assistant Personal Trainer if applicable, Franchise partner or General Manager depending on club and market. This position does not have any direct reports. Essential Duties & Responsibilities: The Personal Trainer is responsible for performing the following activities for the club: • Service and Train Clients [70% of time] • Create an outstanding initial personal training experience for introductory package clients • Prepare and deliver comprehensive fitness programs based on clients' goals that include appropriate exercise selection, nutritional programming and teaching a fitness lifestyle • Inform clients of the fitness tools available to assist them in achieving their goals • Set expectations and hold clients accountable to their comprehensive fitness programs through goal setting, follow up discussions, and tracking progress • Demonstrate safe and proper exercise technique to clients • Service Members [20% of time] • Instruct members on proper use of club equipment and exercise techniques • Assist, at the club management's request, in any member service activities (e.g., fitness seminars, boot camps, body fat tables, supplement/nutritional product demos etc.) • Understand all aspects and benefits of the CAMP CRUNCH Orientation and deliver a positive fitness experience to members and guests • Help with racking weights and assisting in maintaining a neat, organized and clean club • Additional/Misc. [10% of time] • Design comprehensive fitness programs using company-provided tools (dotFIT) • Schedule all personal training sessions, other appointments, and administration time using company systems (ABC/Datatrak) • Trainer Business Plan execution • Execute other duties as assigned Qualifications: Knowledge, Skills, & Abilities: Education Level: • High School Diploma or GED required • Bachelor's Degree preferred • Current Cardiopulmonary Resuscitation (CPR) Certifications: (One or more of the following certifications) • American College of Sports Medicine (ACSM) • Certified Personal Trainer • Health Fitness Specialist • American Council on Exercise (ACE) • Personal Trainer Certification • The Cooper Institute • Personal Trainer Certification • International Fitness Professionals Association (IFPA) • Personal Trainer Certification • National Academy of Sports Medicine (NASM) • Certified Personal Trainer • Corrective Exercise Specialist (CES) • Performance Enhancement Specialist (PES) • National Exercise and Sports Trainers Association (NESTA) • Personal Fitness Trainer Certification • National Federation of Professional Trainers (NFPT) • Personal Trainer Certification • National Strength and Conditioning Association (NSCA) • Certified Personal Trainer • Certified Strength and Conditional Specialist (CSCS) Experience: Personal Training experience preferred but not required. Physical Requirements: • Must be able to lift 50 lbs. • Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, and prolonged standing and walking. Work Environment: • While performing the duties of this job the team member is regularly exposed to moving mechanical parts. • Extended workdays are a frequent occurrence, as are weekends & holidays as needed to support the business. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more