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Full job description The Customer Success Manager (CSM) reports to the Sr. Manager of Customer Success. This role will leverage industry expertise and in-depth solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience. PRIMARY RESPONSIBILITIES Orchestrate multiple activities simultaneously to accomplish a goal. Get the most out of limited resources. Apply knowledge of internal structures, processes, and culture to resourcing efforts. Understand our customer’s business and collaborates on and supports solutions which meet customer expectations Utilize CRM tools to track customer activities effectively and accurately Assist with the delivery of customer business review meetings Understand and communicate overall customer health, including the identification and escalation of at-risk accounts Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions Support the establishment of clear responsibilities and processes for monitoring work and measuring results Build, own, and drive the customer engagement plan through execution and engagement for the customer Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally REQUIRED SKILLS/KNOWLEDGE/ABILITIES 2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience Ability to facilitate business relationships and effectively support assigned accounts Ability to work with a wide variety of customers and personalities Outstanding documentation and follow-up capabilities Ability to understand and manage customer expectations Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments Ability to take ownership of assigned opportunities and issues Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner Strong written and verbal communication skills Persuasive, encouraging, motivating, and professional personality Physically able to participate in training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint Physically able to participate virtually or in-person training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Ability to travel as needed to customer and company locations PREFERRED SKILLS/KNOWLEDGE/ABILITIES Understanding of multi-family industry at both corporate and property level Understanding of SaaS industry and technology (2+ years’ experience with SaaS) Understanding of products and services is preferred (1-2 years’ experience with products) Knowledge of Customer Success practices Experience with Customer Relationship Management (CRM) software such as, Salesforce Aptitude to learn software programs #LI-EC1 #LI-Remote Skills Required Cross Collaboration Accountability Customer Service Preferred Organization Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Business International Group is looking for a Salesperson involved in handling mainstream Grocery stores like Walmart, Shop-rite, Stop &Shop, Kroger, Bjay's, etc. He or She should know the listing process and contacts with buyers of big channels. Having computer knowledge and driving license with a Car are mandatory requirements. This is [a permanent job with a starting pay of 60k per year with car expenses and incentives over and above of salary package .Please contact
Join our team as a work-from-home customer service representative! In this role, you'll be responsible for providing exceptional customer support through phone, email, and chat channels. Your main tasks will include answering inquiries, resolving issues, and ensuring customer satisfaction. We're looking for someone with excellent communication skills, strong problem-solving abilities, and the ability to work independently. Experience in a customer service role is preferred, and familiarity with CRM software is a plus. If you're a friendly and customer-oriented individual who enjoys working from the comfort of your own home, we'd love to hear from you!
IMMEDIATE HIREReceptionist/Marketing Assistant (Personal Assistant) Location: Yunikon Nail Bar, Pasadena, CA Job Type: Full-Time/Part-Time Compensation: Hourly Rate: $17-$21, negotiable after the first 4 weeks based on performance. Salary Position: $38,000-$70,000 (available for candidates willing to take on additional personal assistant duties). Perks: (For Full Time Position) Monthly $200 Store Credit towards Services, Health Insurance (After 90 Days of Probation) and many more DOE. Job Overview: Yunikon Nail Bar, a vibrant and modern nail salon located in the heart of Pasadena, is seeking a dynamic and versatile Receptionist/Marketing Assistant. This dual-role position is ideal for an individual who excels in customer service and has a flair for social media and online marketing. The ideal candidate will be a quick learner, self-motivated, and capable of wearing multiple hats in a fast-paced environment. Responsibilities: Greet and assist clients in a friendly and professional manner, and assist with customer relationship management for the store Manage appointments and maintain an organized front desk and cleanliness of the store. Develop and execute effective social media marketing strategies across platforms such as TikTok, Instagram, and Yelp to enhance the salon’s visibility and client engagement. Create engaging content, including posts, stories, and promotional materials. Managing all communication channels, handling scheduling for customers and nail technicians, assisting with HR process and training, Handling cashiers using square app. Monitor social media analytics to gauge the effectiveness of marketing campaigns and adjust strategies as needed. Address and troubleshoot customer issues, ensuring a high level of customer satisfaction. Assist with various administrative tasks and, if opting for the salaried position, personal assistant duties as required, and basic accounting skills needed. Maintain knowledge of the latest trends and products in the beauty industry. Requirements: Proximity to Pasadena, CA, for ease of commute, preferred. Proven experience in customer service and social media marketing. (Minimum 1 year experience) Availability to work weekends and maintain a flexible schedule. Excellent communication skills and a positive, professional demeanor. Strong attention to detail and ability to multitask effectively. Basic knowledge of the retail beauty industry. Manicurist or Cosmetology license preferred but not mandatory. Ability to quickly adapt to new technologies and marketing trends. Strong problem-solving skills and the capacity to handle customer issues with tact and patience. Please apply first to schedule an interview.
Position: Solar Installer Location: Brooklyn, NY Reports to: Director of Installation Hours: Full-time, 40 hours per week (some evenings/weekends) About Brooklyn SolarWorks Brooklyn SolarWorks was founded in 2015 with a purpose and mission to make “solar” appealing, easy, and available for all Brooklyn’s urban homeowners. To meet the challenges of installing solar on NYC rooftops, BSW has pioneered a one-of-a kind solar canopy design and developed unique installation methods. We are committed to building a diverse, sustainably minded, and ever-growing team to best serve our customers and clean energy overall. Our company motto is "Make Sun Fun". Why Brooklyn SolarWorks We are committed to building a diverse, sustainably minded, comfortable and ever-growing team that allows us to deliver a high degree of customer satisfaction and provide them with clean energy solutions. We believe and advocate for work life balance and growing at a manageable pace. Our staff and our customers are who we are, and here, their voice truly matters. To get a sense of our culture and environment check out our social media channels: IG, TikTok and FB: brooklynsolarworks, Twitter: bksolarworks. Company Values: Inquisitive, Committed, Adaptable, and Passionate. 2023 Employee Satisfaction Survey - 96% of respondents reported having autonomy and independence in the day to day of my job. - 100% of respondents reported the company considers my concerns, thoughts and beliefs when decision making. - 100% of respondents reported their supervisor treats everyone respectfully and fairly. - 96% of respondents reported the company is committed to improving the diversity of employees. - 93% of respondents reported they are satisfied with the employee benefits and perks provided to me. About the Position Brooklyn SolarWorks is seeking a motivated and self-starting individual to join our growing installer team. As a Solar installer, you will need to study all pertinent instructions, scope installation areas to determine their appropriateness, and then proceed to position devices. Responsibilities: - Maintain compliance with all OSHA safety rules and protocols for the company. - Packing out the equipment and materials out of the BSW trucks. - Assemble and install the support structure for solar PV panels according to building codes, manufacturing specification and standards, and waterproof them. - Drive to the associated job locations for each day’s appointment, as assigned by Crew lead/ Manager. - Build racking structures according to plan. - Measure, Cut and wire up solar arrays to BSW specs according to the 3-line diagram. - Communicate with the crew lead and rest of the team on the day's activities, progress and success. - Remain on site until the crew lead/ manager clears the team to leave. - Clean up job sites and lower materials from off the roof after job completion. - Carry out additional duties as required by Crew lead/ Manager. Required Skill Set - Valid CLEAN Driver’s license is required. - OSHA 30 certification + 10 SST is required. - 2 years of construction experience. - Ability to lift 50 lbs, stand, walk and climb stairs/ladders. - Comfort with heights / ladders. - Attention to detail. - Excellent Time Management. - Ability to travel and work irregular hours. Preferred Skill Set - A passion for Brooklyn SolarWork’s mission. - Solar equipment and installation experience is preferred. - Roofing experience is strongly preferred. Compensation & Mobility Potential: Entry level: $23-27/hr Lead Level: 28-32/hr Assistant Manager Level: $33-37/hr Manager Level: 38-42/hr *We offer competitive compensation that is commensurate with years of relevant industry experience, skills and qualifications, certifications, and licenses. Benefits - (Free options are available) Health (HSA), Vision, Dental and Life Insurance - 401k (Traditional & Roth) retirement plan + 4% tiered company matching. - Transportation perks/benefits - Paid Time Off - 12 Company Holidays - Quarterly Profit-sharing Bonus - $500 Quarterly Driving Bonus - Free Employee Assistance Program - Commuter Travel Benefits - Occasional Company provided snacks and lunches - Additional Voluntary Benefits. .. i.e. HSA, FSA, Pet insurance, STD, LTD etc… How to Apply: Interested applicants must provide a resume to be considered. Candidates may apply through our website. Brooklyn SolarWorks equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship, immigration status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interview Stages: Candidate Applies- Resume is Reviewed- Interview Request- Interview Conducted- Hire is made. Remote Status Travel % Not Applicable 90%
Position: Outside Sales Manager Location: Brooklyn, NY Reports to: VP of Sales & Marketing Hours: Full-time, 40 hours per week (some evenings/weekends) Exempt About Brooklyn SolarWorks Brooklyn SolarWorks was founded in 2015 with a purpose and mission to make “solar” appealing, easy, and available for all Brooklyn’s urban homeowners. To meet the challenges of installing solar on NYC rooftops, BSW has pioneered a one-of-a kind solar canopy design and developed unique installation methods. We are committed to building a diverse, sustainably minded, and ever-growing team to best serve our customers and clean energy overall. Our company motto is "Make Sun Fun". Why Brooklyn SolarWorks We are committed to building a diverse, sustainably minded, comfortable and ever-growing team that allows us to deliver a high degree of customer satisfaction and provide them with clean energy solutions. We believe and advocate for work life balance and growing at a manageable pace. Our staff and our customers are who we are, and here, their voice truly matters. To get a sense of our culture and environment check out our social media channels: IG, TikTok and FB: brooklynsolarworks, Twitter: bksolarworks. Company Values: Inquisitive, Committed, Adaptable, and Passionate. 2023 Employee Satisfaction Survey - 96% of respondents reported having autonomy and independence in the day to day of my job. - 100% of respondents reported the company considers my concerns, thoughts and beliefs when decision making. - 100% of respondents reported their supervisor treats everyone respectfully and fairly. - 96% of respondents reported the company is committed to improving the diversity of employees. - 93% of respondents reported they are satisfied with the employee benefits and perks provided to me. About the Position Brooklyn SolarWorks is seeking an Outside Sales Manager to bring our dynamic Sales team to the next level. As the Outside Sales Manager, you will not only carry out the duties of a solar consultant but will also lead a team of consultants and oversee the support and services provided to clients. Your duties will include developing strategic plans, team coaching, setting expectations and ensuring all consultants are meeting (and exceeding) monthly sales targets. Responsibilities: - Signing up new clients for solar installation - Preparing and reviewing designs for the customer’s solar installation. - Providing customers with quotes and explaining the applicable incentives available - Guiding customers through loan applications - Generating leads Managerial Responsibilities: - Drive Sales Team to exceed their quota monthly - Reach and exceed team monthly/quarterly/annual goals - Aid in the recruitment, hiring, and training of staff. - Analyze data and market trends to identify areas/opportunities for improvement and create value propositions. - Work with cross functional teams (Marketing, Inside Sales, and Design) to drive successful day to day operations. - Supervise direct reports; serve as a leader and mentor, in their professional development and goals. - Coordinate with VP of Sales & Marketing on team growth and strategy development. - Carry out additional duties as assigned by the VP of Sales & Marketing. Required Skill Set - At least (3) three years of prior sales consultant/direct sales experience. - Valid CLEAN Driver’s license is required. - Managerial experience is required. - Bi-lingual (spanish) is preferred. - In-depth knowledge of solar equipment and installations. - Excellent interpersonal skills and friendly disposition. - Ability to relate technical information in easy-to-understand terms. - Ability to travel and work irregular hours. - Strong Relation-building skills. - Strong Problem-Solving and Decision-Making skills. - Strong Attention to Detail. - Strong technical & computer skills. - A passion for Brooklyn SolarWork’s mission and clean energy overall. Benefits/Compensation: - $75,000-$80,000 base + commissions & bonuses; 140k expected OTE - (Free options are available) Medical, Vision, Dental and Life Insurance - 401k (Traditional & Roth) retirement plan + 4% tiered company matching. - Transportation perks/benefits - Paid Time Off + Sick Days - 11 Company Holidays - Quarterly Profit-sharing Bonus - Free Employee Assistance Program - Monthly Commuter Travel Benefits - Occasional Company provided snacks and lunches - Additional Voluntary Benefits. .. i.e. HSA, FSA, Pet insurance, STD, LTD etc… How to Apply: Interested applicants must provide a resume to be considered. Candidates may apply through our website. Brooklyn SolarWorks equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship, immigration status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interview Stages: Candidate Applies- Resume is Reviewed- Interview Request- Interview Conducted(max 3)- Hire is made. Remote Status Travel % Hybrid model possible post probation 50%
(Note: Communicating with our overseas team is a must and thus must have the ability to meet with them on calls times ranging from 8-11AM EST) About Serial Scaling: Serial Scaling is an SEO/Content Marketing Agency that has a wide range of clients and experience from growing startups to Fortune 500 organizations. Our goal is to become a trusted partner in any gap the client has to support growth and scale across a wide range of marketing channels focused on SEO, Content Marketing, Paid Search/Paid Social and analytics. Technology changes constantly and we recognize it is our service and strategy that keeps our clients satisfied. Our clients are a mix of E-Commerce, D2C & B2B Responsibilities: While this is a person wearing many hats the primary functions and duties are Overall Project Management Account Manager/Communicate with client To understand the needs of the client and turn that into an actionable plan Work with internal team to lead strategy of the work (order fulfillment) Review the internal strategies and provide feedback to the internal teams Put this into a clear concise messaging to clients Ensure clients deploy the work Support in scaling account management processes Support with scalable process creation Support with future strategies & planning Qualifications Must have 2+ Years project/account management Does NOT need a college Degree SEO experience: Least 4 years and must be strong in this Manage internal teams or partners: 3+ years Client & Account Management: (preferred but not required) 1-3 yrs Analytics Digital marketing: 3+ years (looking for least soft touch points/general knowledge on other topics if didn’t directly manage ex. Paid Search (SEM), Paid Social, Email, Conversion Rate Optimization (CRO), Website Management, Web Design Plus but not mandatory has experience with Agile Scrum Who you are: Values Extrovert Willingness to share Transparency Looking for fast paced growth Self-Starter Abilities Strong critical thinking abilities Strong attention to detail Can work without direction Strong written and verbal communication Highly organized Skills Strong SEO skills Strong Analytics skills Strong Task Management tools/skills General Marketing Awareness Strong Writing Skills Interests Passionate about new tools, technology wanting to be ahead of the curve Looking for super accelerated career growth and more responsibilities Always diving into learning about SEO, Digital Marketing, Agency side, scaling business In Summary: YOU ARE NOT THE DOER- YOU ARE THE STRATEGIST supporting other team members, making sure they are in alignment, reviewing their work, communicating not just with the team but can distill information to clients and discuss. DO NOT APPLY if you do not have impeccable organization and communication skills who can manage teams and talk to clients. (Note: You will be managing an overseas team meaning certain days meetings will be 8AM EST)
**PAID INTERNSHIP ** $400/Mo or College Internship Credit Title: Fashion Administration Internship Start Date: 1 Week after receiving an internship offer. PLEASE READ JOB DESCRIPTION THOROUGHLY.** Minimum education: Undergraduate.** **About Us ** Situated in Long Island City, New York, Rebirth Styles (www.rebirthstyles.com) stands as a catalyst in the fashion realm. As a sustainable company, Rebirth Styles is dedicated to enhancing the style of authentic women with genuine bodies and lives. Our array of services includes styling, thrift shopping experiences, and thoughtfully curated bundle packages, all conveniently delivered to our clients' doors. Fashion Intern Join our team as a Fashion Intern, where you'll contribute to various aspects of the fashion industry, including SEO utilization, social media management, clothing sourcing, and overall assistance in diverse tasks. Fashion Intern Responsibilities: Implement SEO strategies to enhance online visibility. Manage and optimize social media channels to promote brand presence. Assist in sourcing clothing items for various projects. Provide support in day-to-day tasks and assignments as needed. Qualifications and Requirements Minimum education: Undergraduate. Proficiency in SEO techniques and principles. Knowledge of social media platforms and effective management strategies. Experience in clothing sourcing for fashion-related projects. Strong organizational skills and attention to detail. Ability to work independently and collaboratively. Excellent communication skills, both verbal and written. Passion for fashion and design expressed through a portfolio. Proactive problem solver with a strategic mindset. Time management skills to deliver projects on schedule. Outstanding customer service skills. Knowledge about photography/lighting. Experience working on social media apps, e-commerce/reselling applications. Required: Strong writing skills. Understands company aesthetic/editorial. If you are enthusiastic about the fashion industry and possess the skills mentioned above, we invite you to apply for this exciting Fashion Intern position. Location: **Onsite ** Long Island City, New York. This position will last up to 4 months. This role offers the possibility of transitioning to a full-time position based on the results of the 3-4 month internship. Salary will depend on the outcome of a skill assessment during the interview. Employment Type Internship Looking for TWO interns Administration/Public Relations
As an Assistant Brand Manager, your responsibilities are and not limited to include assisting in the development and implementation of brand strategies, conducting market research and analysis, collaborating with cross-functional teams, managing product launches and campaigns, monitoring brand performance, and maintaining brand integrity across all channels. Additionally, you may be involved in creating marketing collateral, managing social media accounts, and analyzing consumer feedback to optimize brand positioning. Strong communication, analytical, and project management skills are often required for this role.
Job brief We are looking for someone to fill an entry-level position in real estate. The Real Estate Assistant's responsibility will mainly be marketing all listings. This is also a great opportunity for someone looking to grow their career in real estate. Responsibilities - Display and market real property to possible buyers on free classified sites. - Post the company's ads on social media including Facebook, Twitter, LinkedIn, and additional channels that may be deemed relevant. - Manage email and other accounts. - Maintain and update listings of available properties. - Develop networks or groups. - Promote jobs through advertisements and listing services. - Remain knowledgeable about real estate. Requirements - No real estate experience necessary. - Familiar with social media. - Ability to work independently. - Hardworking and reliable. Job Types: Full-time, Part-time, Temporary Salary: $2000.00-2400.00/Bi-weekly
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck unload, stocking, and planogram (POGs) processes Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires Retail and/or customer service experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.