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Job Summary: As a Customer Service Representative, you will be the first point of contact for our customers, playing a key role in maintaining our reputation for outstanding customer care. Your primary responsibility will be to assist customers with their home warranty needs, including answering questions, handling claims, providing information about our services, and resolving any issues or concerns with professionalism and empathy. Key Responsibilities: Respond to customer inquiries via phone or email in a timely and accurate manner. Process claims, providing customers with clear information about coverage, procedures, and status updates. Qualifications:Proven customer service experience, preferably in the home warranty or insurance sectors. Strong verbal and written communication skills. Ability to empathize with and prioritize customer needs. Patience and ability to manage stress, especially in handling challenging situations. Please contact me if you are interested in this type of job!
Join Hand and Stone in Raising the Bar on Professionalism in Massage! With over 13 modalities to specialize in and expanding opportunities within the industry, you may take a few different journeys during your massage therapy career. Our Hand and Stone Massage and Facial Spa franchised at 345 Mamaroneck Avenue, Mamaroneck NY 10543 wants to give massage therapists a healthy and healing environment to explore whichever paths are calling you. What We Offer Our Massage Therapists: - Our Culture - At the Mamaroneck Hand and Stone Massage and Facial Spa, we value diversity, inclusivity, and career longevity. Whether you’re drawn to the western modalities, the eastern modalities, or the training and education side of massage. We have something for all massage therapists! - Flexible Set Schedules – Our massage therapists have the flexibility of choosing their scheduled hours, and the peace of mind knowing our flexible membership model yields a low cancellation/no show rate percentage. - Professional and Safe Work Environment –As a member of the National Association of Spa Franchises, Hand and Stone has taken strives to reduce misconduct claims in the industry, promote professionalism and make massage therapy a safe, professional, and rewarding career. - All Supplies Provided – Basic lotions and oils, as well as CBD oil, Aromatherapy, contrast stones, bolsters, spa room amenities; towel warmers, adjustable lights/music/tables, and so much more! - Employee Discounts –We practice what you preach! Take advantage of our great services and product discounts. Plus, all Full Time Massage Therapists get one complimentary service each quarter. - Build your own team - Get paid to pick your teammates! With our Referral Bonus, you can help us build a team that is like-minded, engaged, and motivated. - Career Development and Training - Our Elite Massage Therapist Program helps our massage therapists build the skills to develop their knowledge in specialized modalities and professionalism. - Continuing Education - Each Hand and Stone massage therapist will receive 12 CE’s for taking our new employee training. Plus, many more courses are offered with FREE CE's to help you meet your minimum when it's time for your License Renewal. Hand and Stone Mamaroneck's massage therapists receive the support to expand their knowledge, professionalism, and career in any direction they choose. A Day In the Life of Our Massage Therapists: - Customize treatment plans based on individual clients. - Create an experience of peace and relaxation for members/guests/other spa professionals through a friendly and helpful approach. - Generate return clientele by promoting member referrals and memberships. - Help maintain professionalism and cleanliness of therapy rooms and common areas within the spa. Team Member Essentials: - Adhere to state licensing laws and regulations. - Carry personal liability insurance. - Able to communicate effectively with clients, spa management and staff. - Knowledge of Swedish Massage is essential. - Knowledge of other various modalities preferred (Neuromuscular, Myofascial, Trigger Point, Pre-Natal, Craniosacral, Reiki, Deep Tissue), but not required. Hand and Stone offers training in all modalities to our team members! - Understand and believe in the healing benefits of massage therapy and bodywork. Why Join Our Team: - At Hand Stone Mamaroneck, we truly are like a family! Our team respects each other and helps each other grow in their knowledge and skills. - We get together twice a year as a team to celebrate and relax. You definitely won't want to miss our annual party for the New Year and the annual Company Picnic. - We believe in getting your money into your hands as quickly as possible! Hand and Stone Mamaroneck employees are paid weekly, and all massage therapists can receive daily credit card tips directly to your bank account! - Convenience! You live near Mamaroneck! And if you don't, the Metro North is just 1 1/2 blocks away! Super easy commute! - Clients are waiting for you to join our team! As a membership-based spa we are fully booked every day. This provides you with consistency and predictability with regards to your income potential. - Steady, predictable income because our members consistently invest in their wellness goals. - Base pay, upgrade commission and tips combined that average $50-$75 per 50 minute "hands-on" session. - The break room is regularly stocked with sweet and savory snacks and sparkling water.