Are you a business? Hire clear company candidates in United States
Full job description The Customer Success Manager (CSM) reports to the Sr. Manager of Customer Success. This role will leverage industry expertise and in-depth solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience. PRIMARY RESPONSIBILITIES Orchestrate multiple activities simultaneously to accomplish a goal. Get the most out of limited resources. Apply knowledge of internal structures, processes, and culture to resourcing efforts. Understand our customer’s business and collaborates on and supports solutions which meet customer expectations Utilize CRM tools to track customer activities effectively and accurately Assist with the delivery of customer business review meetings Understand and communicate overall customer health, including the identification and escalation of at-risk accounts Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions Support the establishment of clear responsibilities and processes for monitoring work and measuring results Build, own, and drive the customer engagement plan through execution and engagement for the customer Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally REQUIRED SKILLS/KNOWLEDGE/ABILITIES 2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience Ability to facilitate business relationships and effectively support assigned accounts Ability to work with a wide variety of customers and personalities Outstanding documentation and follow-up capabilities Ability to understand and manage customer expectations Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments Ability to take ownership of assigned opportunities and issues Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner Strong written and verbal communication skills Persuasive, encouraging, motivating, and professional personality Physically able to participate in training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint Physically able to participate virtually or in-person training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Ability to travel as needed to customer and company locations PREFERRED SKILLS/KNOWLEDGE/ABILITIES Understanding of multi-family industry at both corporate and property level Understanding of SaaS industry and technology (2+ years’ experience with SaaS) Understanding of products and services is preferred (1-2 years’ experience with products) Knowledge of Customer Success practices Experience with Customer Relationship Management (CRM) software such as, Salesforce Aptitude to learn software programs #LI-EC1 #LI-Remote Skills Required Cross Collaboration Accountability Customer Service Preferred Organization Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
As a Call Center Agent, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service over the phone. You will handle a high volume of inbound and outbound calls in a timely manner, ensuring customer satisfaction and retention. Responsibilities: Answer incoming customer calls promptly and professionally. Provide accurate information about products, services, pricing, and availability. Assist customers with placing orders, processing returns, and resolving billing inquiries. Troubleshoot and resolve customer issues and complaints effectively and efficiently. Escalate complex issues to appropriate departments or supervisors for resolution. Follow up with customers to ensure their concerns are fully addressed and resolved. Keep detailed records of customer interactions, transactions, comments, and complaints. Adhere to company policies and procedures regarding customer interactions, confidentiality, and data security. Meet or exceed performance goals, including call handling metrics, quality assurance standards, and customer satisfaction targets. Participate in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques. Collaborate with team members and supervisors to improve processes, share best practices, and achieve collective goals. Maintain a positive and professional attitude in all customer interactions, even in challenging situations. Stay informed about industry trends, competitor activities, and new product offerings to better serve customers and provide relevant information. Flexibility to work in shifts, including evenings, weekends, and holidays, as required by business needs. Qualifications: High school diploma or equivalent; additional education or certification in customer service or related field is a plus. Previous experience in a customer service or call center environment preferred. Excellent communication skills, both verbal and written, with a clear and professional phone manner. Strong active listening skills and the ability to empathize with customers' concerns. Proficiency in computer skills, including typing, navigating multiple systems, and using CRM software. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Problem-solving skills with a proactive and solutions-oriented approach. Attention to detail and accuracy in data entry and documentation. Ability to work independently with minimal supervision and as part of a team. Adaptability to changing policies, procedures, and technology. Working Conditions: Office environment with prolonged periods of sitting and using a computer. High volume of incoming calls with varying levels of complexity and urgency. Occasional exposure to stressful or challenging customer interactions. Shift work may be required, including evenings, weekends, and holidays. Benefits: Competitive salary commensurate with experience. Flexible work schedule and remote work opportunity. Professional development and training opportunities. Health insurance, retirement plans, and other benefits package options. $30-40 per Hourly Rate.
We are looking for an experienced and reliable armed security officer to join our company. Armed security officers are responsible for protecting designated people and places and should report noteworthy incidents to the company as they occur. You should also ensure that safety equipment remains in excellent working order. To be successful as an armed security officer, you should be able to exercise discretion regarding the use of your weapon. Ultimately, the outstanding armed security officers will seek to expand their self-defense and weapons training beyond the mandatory level. Armed Security Officer Responsibilities: Protecting stipulated people and locations from harassment, physical attack, vandalism, and other forms of abusive or unauthorized treatment. Ensuring that your weapon is well maintained and secure at all times. Utilizing your weapon in times of extreme attack, when non-violent options have been exhausted. Attending refresher training in weapons use, if applicable. Completing and submitting incident reports after noteworthy developments. Recording the details of each person who visits the facility, if applicable. Ensuring that security equipment and measures are suitable and that they remain in excellent working condition at all times. Implementing new security measures, if required. Ensuring that your uniform remains clean and well-maintained and that you wear it while on duty. Armed Security Officer Requirements: High school diploma, GED, or equivalent. Prior experience as an armed security officer. Relevant weapons license and training. Clear criminal record. Strong commitment to the well-being of others. Excellent decision-making abilities. Ability to work calmly and efficiently, particularly when under duress. Neat, professional appearance. Capacity to work on your feet for extended periods. Ability to work morning, evening, and night shifts. Related Articles:
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. Assist in maintaining and controlling all housekeeping equipment. Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Ensure that large guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Carry a pager at all times. Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's. Develop employee morale and ensure training of Housekeeping personnel. Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis. Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis. Ensure guest privacy and security through correctly following Highgate Hotel procedures. Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. Conduct pre-shift meetings for room attendants and housemen. Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Manage and organize large turn days (including group check-ins or check-outs). Monitor out-of-order, out-of-service, discrepant and show rooms. Must maintain constant communication with Guest Services. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Maintain key control system for house keys. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores. Monitor all V.I.P.'s, special guests and requests. Review Housekeeping log book and Guest Request log on a daily basis. Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Use the telephone and computer system for reporting and verifying room status. Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned. Properly store, secure and issue supplies as needed to meet business demands. Ensure completion of regular maintenance and cleaning projects on a biannual basis. Ensure overall guest satisfaction. Qualifications: At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience. Supervisory experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
About Us Astoria World Manor is a Event Venue in Astoria, NY. We are professional, rewarding, supportive and our goal is to become the best venue and catering company in Queens, New York and serve the community with the best hospitality for generations. Our work environment includes: Food provided Growth opportunities On-the-job training Lively atmosphere Flexible working hours We are seeking dedicated and enthusiastic Event Servers to join our dynamic team at Astoria World Manor. As an Event Server, you will play a crucial role in ensuring the smooth execution of events and delivering exceptional service to our clients and their guests. Your attention to detail, professional demeanor, and ability to work efficiently in a fast-paced environment will contribute to creating unforgettable experiences for our clientele. Responsibilities: - Set up event rooms according to the event specifications, including arranging tables, chairs, linens, and decorations. - Greet guests upon arrival, assist with seating arrangements, and provide menus or information about the event. - Serve food and beverages promptly and accurately, adhering to our service standards and ensuring guest satisfaction. - Monitor guests' needs throughout the event, anticipating and responding to requests in a polite and efficient manner. - Maintain a clean and organized work area, ensuring all supplies are adequately stocked and equipment is functioning properly. - Collaborate with the kitchen and bar staff to coordinate the timing of food service and ensure a seamless flow of operations. - Assist with event breakdown and cleanup, including clearing tables, removing linens, and returning equipment to its designated storage area. - Follow all safety and sanitation protocols to maintain a safe and hygienic environment for guests and fellow team members. - Provide exceptional customer service, addressing any guest concerns or complaints promptly and professionally. Required Qualifications: - **Uniforms are required: Black Tuxedo Jacket, White Dress Shirt, Black Tuxedo Pants, Black Non-slip Shoes required. - Previous experience in banquet service or a similar hospitality role is preferred. - Excellent interpersonal and communication skills, with the ability to interact with guests and team members in a friendly and professional manner. - Strong organizational skills and the ability to multitask effectively in a high-pressure environment. - Attention to detail and a commitment to maintaining a high standard of service and presentation. - Physical stamina and the ability to stand for extended periods, lift and carry trays of food and beverages, and navigate through a busy event space. - Flexibility to work evenings, weekends, and holidays, as events at our venue may take place at any time. Preferred Education and Training: - High school diploma or equivalent is required. - Completion of a hospitality or food service-related program is an asset. Join our team of dedicated professionals and be part of creating memorable moments for our clients on their special day. Apply today to become an Event Server at Astoria World Manor. Job Type: Part-time Pay: $16.00 - $18.00 per hour Expected hours: 8 – 40 per week Benefits: Tip Employee discount Flexible schedule Paid training Shift: 10 hour shift 8 hour shift Day shift Evening shift Night shift Weekly day range: Every weekend Monday to Friday Weekends as needed Ability to commute/relocate: Astoria, NY 11102: Reliably commute Work Location: In person
Full job description OUR STORY Our story starts knee-deep in a huge pile of chickpeas in NYC’s West Village, where we open-door first tiny kitchen — bringing the vibrant, fresh flavors of the Mediterranean to the city. Now ,we’re all over NY and beyond, from New Jersey to Maryland to DC to VA.\We are committed to making everything from scratch and using the best ingredients: market-fresh produce and 18 different Mediterranean herbs and spices to take your taste buds on a trip with every meal. Every day, the taim kitchen prepares our award-winning dishes from real food– no microwaves or freezers— making every meal to order just how you want it. THE OPPORTUNITY Taim is growing—and fast! We’re on the lookout for people who love food and hospitality to join our amazing, passionate team. We will train you to be confident in any station you work – cook, cashier, prep or management. We will give you a clear path to leadership roles within the company and support your learning so that as we grow, so does your career. We’re committed to creating an open and inclusive culture where you’ll learn new skills, make an impact, and be valued for what you do. We don’t just say it, we really encourage our teammates to live our values: think like an owner, act like family, be curious, stay curious, and most importantly— have a blast doing it. Sound up your alley? Apply below! KEY BENEFITS Competitive pay with tips Get paid immediately after every shift - with no wait or extra cost Career Growth; Management Training (80% of our managers are promoted from within) Insurance – medical, dental, vision Commuter benefits – pretax commuter and parking benefits Paid vacation and sick days Major holidays closure Referral program Employee reward program – earn gift cards for attendance, trivia and contests A wonderful culture YOU WILL BRING Passion for food and customer service Ability to develop positive working relationships with the entire team Ability to be solution oriented with a passion and desire to uphold the ideal taim experience Ability to speak clearly and listen attentively to customers and coworkers Ability to demonstrate a complete understanding of the menu Ability to speak, read, and understand English Taim is an equal opportunity employer that values diversity at all levels. We want to hire exceptional individuals and foster a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Job Type: Full-time Pay: From $20.00 per hour Expected hours: No less than 35 per week Benefits: Employee discount Paid training Experience level: 2 years Shift: Day shift Evening shift Morning shift Weekly day range: Monday to Friday Weekends as needed Experience: Food service management: 2 years (Required) License/Certification: NYC Food Handlers (Required) Work Location: In person