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Job Summary: We are seeking a highly motivated dispatch and customer services focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. Responsibilities: - Respond promptly and professionally to customer inquiries via phone. - Provide accurate and detailed information - Assist customers with all dispatch calls - Analyze customer needs and recommend suitable solutions - Process all calls with professional and good skills - Maintain customer records and update information as needed - Handle customer complaints or issues with empathy and professionalism - Collaborate with other team members to resolve complex customer problems - Perform data entry tasks accurately and efficiently Skills: - Excellent customer service skills with a friendly and positive attitude - Strong phone etiquette and communication skills - Ability to effectively communicate complex information in a clear and concise manner - Multilingual skills are a plus (e.g., ) - Experience in outbound and incoming calls - Ability to analyze customer needs and provide appropriate solutions - Bilingual candidates are highly encouraged to apply - Proficient in data entry and computer skills Join our team of dedicated professionals who are passionate about delivering exceptional service to our customers. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to become a valuable member of our Customer Service team!
Description Position Overview: The Life Coach at Lee Goodwin Residence provides comprehensive case management, outreach, and counseling to the residents at our supportive housing facility for young adults aging out of foster care between the ages of 18-28 year olds. The Life Skills Coach will provide referrals to: education and career programs such as: HSE, Vocational Training, Employment, and Internships. As well as: Substance Abuse Treatment, and Mental Health Services. Salary: $48,000 to $52,000 (base salary commensurate with education, training and related work experience) Responsibilities: • Conduct a comprehensive intake assessment for all new residents and review the agency’s policies and procedures with them. Develop treatment plan for all residents. Monitor clients’ emotional, social and physical well-being, as well as their progress • Maintain concise and accurate resident files in Salesforce database • Monitor residents’ medication • Provide residents with necessary referrals, including emergencies such as hospitalization, detox, etc. Inform residents about on- site, agency and community resources that are available to them. • Participate in case conferences, staff meetings and training sessions and represent the agency at assigned meetings and conferences. • Input data in Salesforce data base daily for all of the residents. • Attend professional development trainings, supervision meetings, case conferences, and staff meetings. • Provide monthly statistical reports on time and accurately. • Work cooperatively with staff at all levels to ensure quality service provision and the development and improvement of team performance. • Assist residents in the planning, prioritizing and long-term goals and short-term goals. • Maintain and oversee documentation of case files for compliance with regulatory agency. Qualifications: •Master's Degree preferred, Bachelor’s Degree in Social Work, Psychology, Sociology, or Human Services or related field with two to five years experience. •Previous experience in the following areas: mental illness, substance abuse, housing, health, entitlements, workforce, and formerly incarcerated. •Qualified candidate must have a strong understanding of the developmental needs of young adults, sensitivity to ethnic and cultural diversity, and knowledge of and commitment to working from a strength-based perspective. •Applicant must have excellent written and verbal communication skills, as well as strong computer skills. •Bi-lingual (Spanish) a plus Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Job brief We are looking for a responsible Assistant Manager to help organize and run our retail stores and fill in for the Store Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction. Assistant Manager responsibilities include hiring and training sales associates, monitoring inventory and ordering merchandise based on demand. You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations. Our ideal candidate will have retail manager skills with a sharp business mindset. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful, since you’ll often be acting as a liaison between managers, employees and customers. Ultimately, the duties of the Assistant Manager are to make sure our stores operate effectively, and that we keep our customers happy. Responsibilities - Assist the Retail Store Manager in planning and implementing strategies to attract customers - Coordinate daily customer service operations (e.g. sales processes, orders and payments) - Track the progress of weekly, monthly, quarterly and annual objectives Monitor and maintain store inventory - Evaluate employee performance and identify hiring and training needs. - Supervise and motivate staff to perform their best - Coach and support new and existing Sales Associates - Monitor retail operating costs, budgets and resources - Suggest sales training programs and techniques - Communicate with clients and evaluate their needs - Analyze consumer behavior and adjust product positioning - Handle complaints from customers - Research emerging products and use information to update the store’s merchandise - Create reports, analyze and interpret retail data, like revenues, expenses and competition - Conduct regular audits to ensure the store is functionable and presentable - Make sure all employees adhere to company’s policies and guidelines - Act as our store’s representative and set an example for our staff Requirements and skills - Proven experience as a Retail Assistant Manager or similar position - Experience with recruiting and performance evaluation processes - Familiarity with financial and customer service principles - Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics - Proficient user of MS Office (MS Excel in particular)Leadership and organizational abilities - Interpersonal and communication skills - Problem-solving attitude - Flexibility to work in shifts
Job brief We are looking for a Deli Clerk to join our team and assist customers as they look for items sold at our deli counter. This position will work directly with the Deli Manager and other employees to complete tasks throughout their shift. A Deli Clerk’s responsibilities include cleaning and preparing workstations, answering questions from customers about products they sell in the grocery section and helping customers checkout as needed. Ultimately, you will serve customers promptly and accurately, ensure food quality and safety and help support the deli at large. Responsibilities Update displays, cases and other customer-facing areas to ensure new items and promotions are showcased Ensure work areas are ready to service customers by cleaning surfaces, equipment and floors, removing trash and confirming that tools are in working order Follow all food safety and sanitation procedures established by the company and other regulatory agencies Cooperate with others to ensure customer satisfaction Requirements and skills Proven work experience as a Deli Clerk or similar role Excellent customer service, communication and math skills to process customer orders Ability to comprehend and follow all company procedures and regulations regarding food handling and sanitation A courteous and efficient approach to handling customer requests, questions and complaints High school diploma or equivalent is preferred
Head Cashier Job Summary The head cashier is responsible for providing customer service and managing cashiers in a retail setting. The head cashier will supervise other cashiers, handle customer complaints, ensure accurate transactions, and assist with any other customer or cashier tasks. Head Cashier Duties and Responsibilities Supervise other cashiers and ensure proper use of cash registers Ensure store policy and procedure are followed and executed by all cashiers Handle customer complaints and ensure staff adheres to customer service standards Inspect cash registers at the end of each shift to ensure all transactions are accounted for Audit cash registers at the end of each shift to ensure all funds are correct Operate the cash register and prepare the daily deposit Head Cashier Requirements and Qualifications Must have at least one year of customer service experience High school diploma or equivalent Able to operate various types of technology (cash registers, computers, etc.) Strong customer service skills, including being friendly and courteous High level of accuracy and attention to detail Able to multitask and manage time efficiently Strong leadership and communication skills Able to work in a fast-paced environment
Job description Community Habilitation Specialists support and assist the participants in achieving their daily living goals, skills and other activities such as, activity development and training in social interaction and helping then live as independently as possible. ESSENTIAL DUTIES AND RESPONSIBILITIES Habilitation Plan (Community Habilitation Plan) Other related tasks that may be assigned Assist consumer with needs identified in Individualized Service Plan such as, self-care, toileting, showering, tooth brushing, grooming, dressing and ensure proper hygiene Assist consumer with proper eating and drinking skills and table manners as identified in Individualized Service Plan Assist consumer in attaining skills needed for daily living and socialization according to their abilities Safely accompany consumer to community resources (stores, places of worship, recreation, and health facilities, etc.) to promote the use of available ordinary community resources Must be able to perform SCIP-R physical intervention techniques (i.e., core techniques; specialized and restrictive) Report any emergency (regardless of nature) directly to supervisor Participate in meetings relevant to Individualized Service Plan Attend staff meetings and in-service training Become a consistent role model and help in the consumer’s lives Secure permission and money for all recreational trips Other related tasks that may be assigned Qualification/Requirements Participation in OPWDD community-based training program perferred Ability to lift, push, pull 60 pounds without assistance and climb stairs Verbal and written communication skills essential to perform function of position Case note writing experience Education High School Diploma/GED or equivalent degree preferred Preferred Training/Certification SCIP-R CPR/First Aid Benefits: Medical Dental Vision Life Insurance 403(B) Retirement Plan Supplemental Benefits (AFLAC) Commuter Benefits PFL/FMLA Job Types: Full-time, Part-time Pay: From $19.00 per hour Schedule: After school Day shift Evening shift Weekends as needed Work Location: In person
WE ARE HIRING RESIDENTIAL The Direct Support Professional (DSP) provides assistance to participants who need help with daily living skills, and other activities such as, activity development and training in social interaction. This position assists participants with bathing, feeding, toileting, laundry, and other self-care responsibilities. The DSP is responsible for safely accompanying participants to community resources, medical appointments, and other approved activities. The position is responsible for completing progress notes and making appropriate entries into the daily log book. FULL-TIME SHIFTS M-F 3PM-11PM, 4PM-12AM, 12AM-8AM, SAT AND SUN, 8AM-8PM, 8PM-8AM Medical Assistant/Direct Support Professional DRIVER LICENSE REQUIRED This position performs the duties listed under the DSP position in addition to assisting the participant with achieving and maintaining good health, provide support and help the participant achieve their goals in life, and live as independently as possible. They would also be responsible for scheduling and escorting the participants to medical appointments and acting as an advocate and liaison while on appointments. Administer medication, check MAR sheets and maintain participant medical records in compliance with OPWDD standards. Prepare case notes, read and make appropriate entries in facility logs daily. Review communication logs, Medication Administration Log and Medical Log at beginning of each shift. Participate as a member of the Interdisciplinary Team in the development, implementation and evaluation of the residents’ Plan of Care. Accompany participants to Cardio Club and participate in activities and carry out fire drills, evacuations and emergency procedures. YOU WILL BE REQUIRE TO COME WITH YOUR RESUME, DIPLOMA/DEGREE AND TRAINING CERTIFICATES' ' Benefit Conditions: Waiting period may apply Hours per week: 30-39 Work Location: One location Multiple locations Pay Frequency: Bi weekly or Twice monthly This Job Is: A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A good job for someone just entering the workforce or returning to the workforce with limited experience and education A job for which all ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diploma Job Types: Full-time, Part-time Pay: From $19.00 per hour Benefits: Dental insurance Flexible spending account Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance Schedule: 12 hour shift 8 hour shift Day shift Evening shift Holidays Monday to Friday Night shift Overnight shift Overtime Weekends as needed Experience: Caregiving: 1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person
Position Summary: We are seeking a highly skilled and experienced handyman to join our team at. As the handyman, you will be responsible for ensuring the smooth operation and maintenance of our luxury apartment buildings, providing exceptional service to our residents, and upholding the highest standards of quality and craftsmanship. Responsibilities: Conduct routine inspections of the property to identify maintenance needs, safety hazards, and repair issues. Perform a variety of maintenance and repair tasks including, but not limited to, plumbing, electrical, HVAC, carpentry, painting, and appliance repair. Respond promptly and efficiently to maintenance requests from residents and property management staff. Troubleshoot equipment and systems to diagnose issues and implement solutions in a timely manner. Coordinate with external contractors and vendors for specialized repairs or services when necessary. Maintain accurate records of maintenance activities, inventory, and equipment. Ensure compliance with all safety regulations and protocols, including the proper handling and disposal of hazardous materials. Keep the building's common areas clean, organized, and aesthetically pleasing. Assist with snow removal, landscaping, and other seasonal property maintenance tasks as needed. Provide exceptional customer service to residents, addressing their concerns and inquiries with professionalism and courtesy. Qualifications: Proven experience as a handyman or in a similar maintenance role, preferably in a luxury residential setting. Strong knowledge of building systems, equipment, and tools, as well as proficiency in various trades such as plumbing, electrical, carpentry, and HVAC. Excellent problem-solving skills and the ability to prioritize tasks effectively. Detail-oriented with a focus on delivering high-quality workmanship and service. Ability to work independently with minimal supervision, as well as collaboratively as part of a team. Excellent communication and interpersonal skills, with a customer-centric approach. Flexibility to work evenings, weekends, and on-call shifts as needed. Valid driver's license and reliable transportation. Physical ability to lift heavy objects, climb ladders, and perform manual labor for extended periods.
Full job description Medical Receptionist Roles & Responsibilities: · Serves as a liaison between physicians, patients, families, healthcare providers, Health Quarters, and insurance companies to ensure quality patient care for patients seen in the practice. · Fulfills patient care responsibilities as assigned which include but are not limited to: checking schedules and organizing patient flow; accompanying patients to exam room, assisting patients as needed. · Fulfills administrative responsibilities as assigned which include but are not limited to: Registering patients, scheduling appointments and/or surgical procedures, insurance verification, obtaining referrals and/or authorizations and answers calls and provides pertinent information.. · Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system, database or manually as necessary. · Inventories, orders or re-stocks medical supplies as applicable. · Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by clinic and infection control policies. · Maintains a safe, secure, and healthy work environment by following standards and procedures and in compliance with legal regulations. · Assists in the maintenance of medical charts (filing, Op Reports, test results, home care forms). · Performs proficient phlebotomy duties. · Performs other duties as assigned Education: · High School Diploma Experience: · 3 years of experience as a Medical Receptionist; 5 years of experience preferred Requirements: . Must be flexible with variable shifts · Effective interpersonal and communications skills required · Excellent customer service skills required. · Excellent telephone etiquette · Ability to work on various projects simultaneously · Must be able to adapt to a growing and changing environment · Must be able to adapt to a growing and changing environment A strong work ethic and desire to participate in a team-oriented healthcare · Previous experience with ECW is preferred Skills: Bilingual is a PLUS! Full time, open availability! Job Type: Full-time Pay: $17.00 - $19.00 per hour Benefits: Free parking Paid time off Healthcare setting: Outpatient Medical specialties: Primary Care Schedule: Monday to Friday Experience: EMR systems: 1 year (Required) Language: Spanish (Required) Work Location: In person
We are looking for a dedicated cook to prepare high-quality meals in accordance with food health and safety regulations and company standards. The cook’s responsibilities include following instructions relating to the timely preparation of food orders, organizing workstations, and assisting other cooks as needed. You should also be able to ensure that the refrigerators and storerooms are kept clean and tidy. To be successful as a cook, you should be able to use various cooking techniques and methods to prepare meals that meet our customers’ expectations. Ultimately, a top-notch cook should be able to handle multiple food orders without compromising on quality. Cook Responsibilities: Preparing and assembling ingredients for menu items. Preparing high-quality meals and food items according to company recipes. Storing excess food at the correct temperature in order to avoid spoilage. Ensuring that food portions and food presentation meet company standards. Monitoring supplies and re-ordering stock as needed. Ensuring that cooking utensils are clean before each use. Cleaning and sterilizing food preparation areas. Assisting other cooks to ensure that food orders are completed in a timely manner. Efficiently resolving problems with customers’ orders. Ensuring that food health and safety regulations are followed. Cook Requirements: High school diploma or GED. ServSafe food handling certification is preferred. Sound knowledge of cooking methods and techniques. Proven experience working as a Cook. The ability to follow recipes. The ability to work in a team. The ability to stand for extended periods of time. Effective communication skills.
JOB DESCRIPTION: Direct Support Professionals work with individuals and/or small groups of Developmentally Disabled (DD) and/ or Intellectual Disabilities (DI) individuals. Provide instruction, supervision and direct assistance in facilitating services as outlined in individual’s Habilitative/ Staff Action Plan. Provide training and supervision in various activity of daily living, including: self-help, communications, interpersonal relations, leisure activities, etc. Transport program participants to and from their house and activities. Ensure that the vehicle is maintained clean and in proper working condition. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist in the development of the individual’s Habilitative/ Staff Action Plan, Safeguards and in meeting that the objectives are in their plan of services. Assistance may be required in the following areas: cleaning, preparing snacks, social skills, budgeting, reading, math, computer skills, self-advocacy skills, volunteering, recreational and physical fitness activities. Staff may need to provide hands on demonstration, modeling, prompting, and instruction in the use of these (and other) skills. Completes all required Services billing documentation in an accurate and timely manner. Submit daily service notes accurately and contemporaneously. Report and document all incidents. Ensures that individuals’ goals are person centered and promote independence, inclusion and/or integration into the community. Transport program participants to and from their houses and activities. Ensure that everyone in the vehicle is wearing their seatbelt. Ensure that the vehicle is maintained clean and in proper working condition. Maintain all transportation records required by the program. Maintain all transportation records required by the program. Inspect the vehicle on a daily basis to ensure that safe to transport staff and program participants. Serve as a liaison between the parents and the program. Other duties may be assigned with or without prior notice.
Full job description Citywide Mobile Response is a fast-growing Ambulance Company with over 50 years of operation. Based in the Bronx and servicing the 5 Boroughs of NYC. We are looking for a dynamic, strong, caring dispatcher to join our team. Job description Monitor, update, and control the location and movement of field units Act as a resource point for healthcare facilities and other agencies utilizing the services of Citywide Ambulance Ascertain proper levels of response and allocate resources to match dynamic system demands Monitor and document response times of units, investigating and reporting all response time exceptions Maintain excellent knowledge of company policies, procedures, and medical protocols. Demonstrate extensive knowledge of all Communication Center equipment, including telephones, radios, and computers and tracking mechanisms Obtain insurance or managed care authorizations Communicate and document service delays Actively work with customers and or ancillary providers to meet the customer service demands Determine medical necessity for ambulance services Follow the deployment plan appropriately and consistently Maintain a calm atmosphere, non-emotional, professional tone throughout the Communication Center Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events Assist responding units with routing instructions to scenes when necessary; relay efficiently and accurately utilizing all map resources Performs all duties with the utmost professionalism, reliability, and integrity Required to sit for long periods of time Job duties are often performed at high stress levels requiring employee to function effectively and independently while maintaining good working relationships with partners, patients, and customers WE OFFER · A great salary commensurate with experience · As well as an excellent benefits pkg & · A great work environment Job Type: Full-time Pay: $18.00 - $21.00 per hour Expected hours: 40 per week Benefits: 401(k) matching Health insurance Paid time off Experience: Dispatching: 1 year (Preferred) Ability to Relocate: Bronx, NY: Relocate before starting work (Required) Work Location: In person