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Job Summary: We are seeking a highly motivated dispatch and customer services focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. Responsibilities: - Respond promptly and professionally to customer inquiries via phone. - Provide accurate and detailed information - Assist customers with all dispatch calls - Analyze customer needs and recommend suitable solutions - Process all calls with professional and good skills - Maintain customer records and update information as needed - Handle customer complaints or issues with empathy and professionalism - Collaborate with other team members to resolve complex customer problems - Perform data entry tasks accurately and efficiently Skills: - Excellent customer service skills with a friendly and positive attitude - Strong phone etiquette and communication skills - Ability to effectively communicate complex information in a clear and concise manner - Multilingual skills are a plus (e.g., ) - Experience in outbound and incoming calls - Ability to analyze customer needs and provide appropriate solutions - Bilingual candidates are highly encouraged to apply - Proficient in data entry and computer skills Join our team of dedicated professionals who are passionate about delivering exceptional service to our customers. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to become a valuable member of our Customer Service team!
Description Position Overview: The Life Coach at Lee Goodwin Residence provides comprehensive case management, outreach, and counseling to the residents at our supportive housing facility for young adults aging out of foster care between the ages of 18-28 year olds. The Life Skills Coach will provide referrals to: education and career programs such as: HSE, Vocational Training, Employment, and Internships. As well as: Substance Abuse Treatment, and Mental Health Services. Salary: $48,000 to $52,000 (base salary commensurate with education, training and related work experience) Responsibilities: • Conduct a comprehensive intake assessment for all new residents and review the agency’s policies and procedures with them. Develop treatment plan for all residents. Monitor clients’ emotional, social and physical well-being, as well as their progress • Maintain concise and accurate resident files in Salesforce database • Monitor residents’ medication • Provide residents with necessary referrals, including emergencies such as hospitalization, detox, etc. Inform residents about on- site, agency and community resources that are available to them. • Participate in case conferences, staff meetings and training sessions and represent the agency at assigned meetings and conferences. • Input data in Salesforce data base daily for all of the residents. • Attend professional development trainings, supervision meetings, case conferences, and staff meetings. • Provide monthly statistical reports on time and accurately. • Work cooperatively with staff at all levels to ensure quality service provision and the development and improvement of team performance. • Assist residents in the planning, prioritizing and long-term goals and short-term goals. • Maintain and oversee documentation of case files for compliance with regulatory agency. Qualifications: •Master's Degree preferred, Bachelor’s Degree in Social Work, Psychology, Sociology, or Human Services or related field with two to five years experience. •Previous experience in the following areas: mental illness, substance abuse, housing, health, entitlements, workforce, and formerly incarcerated. •Qualified candidate must have a strong understanding of the developmental needs of young adults, sensitivity to ethnic and cultural diversity, and knowledge of and commitment to working from a strength-based perspective. •Applicant must have excellent written and verbal communication skills, as well as strong computer skills. •Bi-lingual (Spanish) a plus Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Head Cashier Job Summary The head cashier is responsible for providing customer service and managing cashiers in a retail setting. The head cashier will supervise other cashiers, handle customer complaints, ensure accurate transactions, and assist with any other customer or cashier tasks. Head Cashier Duties and Responsibilities Supervise other cashiers and ensure proper use of cash registers Ensure store policy and procedure are followed and executed by all cashiers Handle customer complaints and ensure staff adheres to customer service standards Inspect cash registers at the end of each shift to ensure all transactions are accounted for Audit cash registers at the end of each shift to ensure all funds are correct Operate the cash register and prepare the daily deposit Head Cashier Requirements and Qualifications Must have at least one year of customer service experience High school diploma or equivalent Able to operate various types of technology (cash registers, computers, etc.) Strong customer service skills, including being friendly and courteous High level of accuracy and attention to detail Able to multitask and manage time efficiently Strong leadership and communication skills Able to work in a fast-paced environment
We are looking for an efficient, courteous cashier who possesses excellent customer service skills. The cashier will scan the customer’s selections, ensure that prices and quantities are accurate, accept payments, issue receipts, answer inquiries, and provide helpful information to customers products, promotions, or item location. You will also respond to complaints, process refunds or exchanges of items, and maintain a clean workspace. To succeed as a cashier, you should have a strong work ethic and high level of accuracy. You should be responsible, attentive to customer needs, and committed to providing excellent service. Cashier Responsibilities: Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. Operating scanners, scales, cash registers, and other electronics. Balancing the cash register and generating reports for credit and debit sales. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Processing refunds and exchanges, resolving complaints. Bagging or wrapping purchases to ensure safe transport. Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes. Maintaining a clean workspace. Cashier Requirements: High school diploma or equivalent. Customer service or cashier experience. Ability to handle transactions accurately and responsibly. High level of energy with strong customer service skills. Basic math and computer skills. Ability to stand, walk, lift heavy items, and work with other team members in a fast-paced environment to provide excellent service. Attention to detail. Helpful, courteous approach to resolving complaints.
JOB DESCRIPTION: Direct Support Professionals work with individuals and/or small groups of Developmentally Disabled (DD) and/ or Intellectual Disabilities (DI) individuals. Provide instruction, supervision and direct assistance in facilitating services as outlined in individual’s Habilitative/ Staff Action Plan. Provide training and supervision in various activity of daily living, including: self-help, communications, interpersonal relations, leisure activities, etc. Transport program participants to and from their house and activities. Ensure that the vehicle is maintained clean and in proper working condition. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist in the development of the individual’s Habilitative/ Staff Action Plan, Safeguards and in meeting that the objectives are in their plan of services. Assistance may be required in the following areas: cleaning, preparing snacks, social skills, budgeting, reading, math, computer skills, self-advocacy skills, volunteering, recreational and physical fitness activities. Staff may need to provide hands on demonstration, modeling, prompting, and instruction in the use of these (and other) skills. Completes all required Services billing documentation in an accurate and timely manner. Submit daily service notes accurately and contemporaneously. Report and document all incidents. Ensures that individuals’ goals are person centered and promote independence, inclusion and/or integration into the community. Transport program participants to and from their houses and activities. Ensure that everyone in the vehicle is wearing their seatbelt. Ensure that the vehicle is maintained clean and in proper working condition. Maintain all transportation records required by the program. Maintain all transportation records required by the program. Inspect the vehicle on a daily basis to ensure that safe to transport staff and program participants. Serve as a liaison between the parents and the program. Other duties may be assigned with or without prior notice.
Full job description Citywide Mobile Response is a fast-growing Ambulance Company with over 50 years of operation. Based in the Bronx and servicing the 5 Boroughs of NYC. We are looking for a dynamic, strong, caring dispatcher to join our team. Job description Monitor, update, and control the location and movement of field units Act as a resource point for healthcare facilities and other agencies utilizing the services of Citywide Ambulance Ascertain proper levels of response and allocate resources to match dynamic system demands Monitor and document response times of units, investigating and reporting all response time exceptions Maintain excellent knowledge of company policies, procedures, and medical protocols. Demonstrate extensive knowledge of all Communication Center equipment, including telephones, radios, and computers and tracking mechanisms Obtain insurance or managed care authorizations Communicate and document service delays Actively work with customers and or ancillary providers to meet the customer service demands Determine medical necessity for ambulance services Follow the deployment plan appropriately and consistently Maintain a calm atmosphere, non-emotional, professional tone throughout the Communication Center Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events Assist responding units with routing instructions to scenes when necessary; relay efficiently and accurately utilizing all map resources Performs all duties with the utmost professionalism, reliability, and integrity Required to sit for long periods of time Job duties are often performed at high stress levels requiring employee to function effectively and independently while maintaining good working relationships with partners, patients, and customers WE OFFER · A great salary commensurate with experience · As well as an excellent benefits pkg & · A great work environment Job Type: Full-time Pay: $18.00 - $21.00 per hour Expected hours: 40 per week Benefits: 401(k) matching Health insurance Paid time off Experience: Dispatching: 1 year (Preferred) Ability to Relocate: Bronx, NY: Relocate before starting work (Required) Work Location: In person