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Job description Job Summary: As a brand ambassador, a Personal Trainer represents Crunch Franchise to members and clients by delivering a positive fitness experience and quality personal training sessions leading to member retention and client acquisition and retention Responsible for: • Upholding the Crunch Franchise core values of T.R.A.I.N.: Timely, Ready, Attentive, Inspiring, Noble. • Make reaching fitness goals achievable by assisting members and clients with education and guidance on comprehensive fitness programs including resistance and cardio-respiratory training, general nutritional guidelines, and nutritional product recommendations. • Meeting/exceeding minimum monthly company expectations including session service targets resulting in Personal Training revenue, supplement/nutritional product sales, and contributing to club success. • Training exclusively for Crunch Franchise. As a Crunch Franchise team member, it is a violation of our conflict of interest policy to conduct personal training sessions or perform any person training-related duties independently or at any company outside of Crunch Franchise. This includes working as an employee or independent contractor for another health club, personal training studio or private residence, or engaging in any other activities that represent a conflict of interest for Crunch Franchise. Organizational Relationship: Reports to the Personal Training Manager, Assistant Personal Trainer if applicable, Franchise partner or General Manager depending on club and market. This position does not have any direct reports. Essential Duties & Responsibilities: The Personal Trainer is responsible for performing the following activities for the club: • Service and Train Clients [70% of time] • Create an outstanding initial personal training experience for introductory package clients • Prepare and deliver comprehensive fitness programs based on clients' goals that include appropriate exercise selection, nutritional programming and teaching a fitness lifestyle • Inform clients of the fitness tools available to assist them in achieving their goals • Set expectations and hold clients accountable to their comprehensive fitness programs through goal setting, follow up discussions, and tracking progress • Demonstrate safe and proper exercise technique to clients • Service Members [20% of time] • Instruct members on proper use of club equipment and exercise techniques • Assist, at the club management's request, in any member service activities (e.g., fitness seminars, boot camps, body fat tables, supplement/nutritional product demos etc.) • Understand all aspects and benefits of the CAMP CRUNCH Orientation and deliver a positive fitness experience to members and guests • Help with racking weights and assisting in maintaining a neat, organized and clean club • Additional/Misc. [10% of time] • Design comprehensive fitness programs using company-provided tools (dotFIT) • Schedule all personal training sessions, other appointments, and administration time using company systems (ABC/Datatrak) • Trainer Business Plan execution • Execute other duties as assigned Qualifications: Knowledge, Skills, & Abilities: Education Level: • High School Diploma or GED required • Bachelor's Degree preferred • Current Cardiopulmonary Resuscitation (CPR) Certifications: (One or more of the following certifications) • American College of Sports Medicine (ACSM) • Certified Personal Trainer • Health Fitness Specialist • American Council on Exercise (ACE) • Personal Trainer Certification • The Cooper Institute • Personal Trainer Certification • International Fitness Professionals Association (IFPA) • Personal Trainer Certification • National Academy of Sports Medicine (NASM) • Certified Personal Trainer • Corrective Exercise Specialist (CES) • Performance Enhancement Specialist (PES) • National Exercise and Sports Trainers Association (NESTA) • Personal Fitness Trainer Certification • National Federation of Professional Trainers (NFPT) • Personal Trainer Certification • National Strength and Conditioning Association (NSCA) • Certified Personal Trainer • Certified Strength and Conditional Specialist (CSCS) Experience: Personal Training experience preferred but not required. Physical Requirements: • Must be able to lift 50 lbs. • Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, and prolonged standing and walking. Work Environment: • While performing the duties of this job the team member is regularly exposed to moving mechanical parts. • Extended workdays are a frequent occurrence, as are weekends & holidays as needed to support the business. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more
Full job description The Customer Success Manager (CSM) reports to the Sr. Manager of Customer Success. This role will leverage industry expertise and in-depth solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience. PRIMARY RESPONSIBILITIES Orchestrate multiple activities simultaneously to accomplish a goal. Get the most out of limited resources. Apply knowledge of internal structures, processes, and culture to resourcing efforts. Understand our customer’s business and collaborates on and supports solutions which meet customer expectations Utilize CRM tools to track customer activities effectively and accurately Assist with the delivery of customer business review meetings Understand and communicate overall customer health, including the identification and escalation of at-risk accounts Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions Support the establishment of clear responsibilities and processes for monitoring work and measuring results Build, own, and drive the customer engagement plan through execution and engagement for the customer Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally REQUIRED SKILLS/KNOWLEDGE/ABILITIES 2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience Ability to facilitate business relationships and effectively support assigned accounts Ability to work with a wide variety of customers and personalities Outstanding documentation and follow-up capabilities Ability to understand and manage customer expectations Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments Ability to take ownership of assigned opportunities and issues Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner Strong written and verbal communication skills Persuasive, encouraging, motivating, and professional personality Physically able to participate in training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint Physically able to participate virtually or in-person training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Ability to travel as needed to customer and company locations PREFERRED SKILLS/KNOWLEDGE/ABILITIES Understanding of multi-family industry at both corporate and property level Understanding of SaaS industry and technology (2+ years’ experience with SaaS) Understanding of products and services is preferred (1-2 years’ experience with products) Knowledge of Customer Success practices Experience with Customer Relationship Management (CRM) software such as, Salesforce Aptitude to learn software programs #LI-EC1 #LI-Remote Skills Required Cross Collaboration Accountability Customer Service Preferred Organization Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Description Position Overview: The Life Coach at Lee Goodwin Residence provides comprehensive case management, outreach, and counseling to the residents at our supportive housing facility for young adults aging out of foster care between the ages of 18-28 year olds. The Life Skills Coach will provide referrals to: education and career programs such as: HSE, Vocational Training, Employment, and Internships. As well as: Substance Abuse Treatment, and Mental Health Services. Salary: $48,000 to $52,000 (base salary commensurate with education, training and related work experience) Responsibilities: • Conduct a comprehensive intake assessment for all new residents and review the agency’s policies and procedures with them. Develop treatment plan for all residents. Monitor clients’ emotional, social and physical well-being, as well as their progress • Maintain concise and accurate resident files in Salesforce database • Monitor residents’ medication • Provide residents with necessary referrals, including emergencies such as hospitalization, detox, etc. Inform residents about on- site, agency and community resources that are available to them. • Participate in case conferences, staff meetings and training sessions and represent the agency at assigned meetings and conferences. • Input data in Salesforce data base daily for all of the residents. • Attend professional development trainings, supervision meetings, case conferences, and staff meetings. • Provide monthly statistical reports on time and accurately. • Work cooperatively with staff at all levels to ensure quality service provision and the development and improvement of team performance. • Assist residents in the planning, prioritizing and long-term goals and short-term goals. • Maintain and oversee documentation of case files for compliance with regulatory agency. Qualifications: •Master's Degree preferred, Bachelor’s Degree in Social Work, Psychology, Sociology, or Human Services or related field with two to five years experience. •Previous experience in the following areas: mental illness, substance abuse, housing, health, entitlements, workforce, and formerly incarcerated. •Qualified candidate must have a strong understanding of the developmental needs of young adults, sensitivity to ethnic and cultural diversity, and knowledge of and commitment to working from a strength-based perspective. •Applicant must have excellent written and verbal communication skills, as well as strong computer skills. •Bi-lingual (Spanish) a plus Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.