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Full job description The Customer Success Manager (CSM) reports to the Sr. Manager of Customer Success. This role will leverage industry expertise and in-depth solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience. PRIMARY RESPONSIBILITIES Orchestrate multiple activities simultaneously to accomplish a goal. Get the most out of limited resources. Apply knowledge of internal structures, processes, and culture to resourcing efforts. Understand our customer’s business and collaborates on and supports solutions which meet customer expectations Utilize CRM tools to track customer activities effectively and accurately Assist with the delivery of customer business review meetings Understand and communicate overall customer health, including the identification and escalation of at-risk accounts Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions Support the establishment of clear responsibilities and processes for monitoring work and measuring results Build, own, and drive the customer engagement plan through execution and engagement for the customer Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally REQUIRED SKILLS/KNOWLEDGE/ABILITIES 2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience Ability to facilitate business relationships and effectively support assigned accounts Ability to work with a wide variety of customers and personalities Outstanding documentation and follow-up capabilities Ability to understand and manage customer expectations Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments Ability to take ownership of assigned opportunities and issues Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner Strong written and verbal communication skills Persuasive, encouraging, motivating, and professional personality Physically able to participate in training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint Physically able to participate virtually or in-person training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Ability to travel as needed to customer and company locations PREFERRED SKILLS/KNOWLEDGE/ABILITIES Understanding of multi-family industry at both corporate and property level Understanding of SaaS industry and technology (2+ years’ experience with SaaS) Understanding of products and services is preferred (1-2 years’ experience with products) Knowledge of Customer Success practices Experience with Customer Relationship Management (CRM) software such as, Salesforce Aptitude to learn software programs #LI-EC1 #LI-Remote Skills Required Cross Collaboration Accountability Customer Service Preferred Organization Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Job Title: Home Care Field Marketer-all county (Experience or No Experience) X-Treme Home Care is a growing and successful Home Care Agency providing outstanding Home Care services within NY State. Home Care Marketer will conduct sales and marketing for a Home Care agency, obtain referrals, perform Home Care account development, and ensure patient/caregiver satisfaction.(Queens, Brooklyn, Bronx, NYC,, Staten island, Long island, nassau, Rochester ) Responsibilities: Promote the Vision, Mission, Values and Goals of the company. Conduct presentations to support groups, caregiver training schools, senior apartments, etc. Will also need to conduct home visits, and personalized appointments as needed to complete the enrollment process. Conduct and participate in marketing/outreach efforts as required. Follow up on leads and referrals from family members, caregivers, Home Care Agencies, Adult Day Care Centers, DME Provider offices, Caregiver Resources Centers, etc. of consumers eligible for enrollment. Meet marketing enrollment goals as set forth by the agency Provide monthly reports on outreach efforts. Build and maintain relationships with contract referral sources. Generate home care patient referrals from existing and potential accounts. Enrolling and referring Medicaid eligible individuals to receive home care services. Attending necessary community events to market. Liaison between the agency, insurance plan, and patients. Qualifications: Experience Healthcare Marketing Experience with Homecare or Healthcare A+ Preferred Skills: Excellent organizational, written and communication skills Excellent verbal, and presentation skills are necessary. Highly motivated and goal directed Must be able to work in multi-ethnic, multi- cultural environment Must demonstrate flexibility and willingness to learn Job Type: Full-time Pay: $40,000.00 - $70,000.00 per year Experience: Marketing: 1 year (Preferred) Home Care: 1 year (Preferred) Language: Chinese (Preferred) Korean (Preferred) Spanish (Preferred) Work Location: In person/On the road
Are you looking for a new career path? We are willing to train the right candidates, you must be willing to obtain a life insurance license to start. Silver Oak Financial and Transamerica offers one of the best places to start and grow an insurance practice. We are looking for licensed life insurance advisors, Teams and entrepreneurs to partner with in the Pittsburgh and surrounding areas. We want to assist the right individuals with acquiring new clients. Franchise with us or simply add us to your product offerings and you will earn. Commissions bi-weekly Vested Renewals Monthly Bonuses in addition to commissions Remote position, you make your own schedule. Growth opportunities available Obtain several licenses as you go. Local and National Training Case design support from a team of Financial Planners Back-office support for case management and new business processing Income Potential listed is - Based on PT/FT professional's average income. This is a completely uncapped income opportunity I’d like to learn more about you and your experience. Send me a reply if you are open to discussing the opportunity. BUILD YOUR PRACTICE • Enhance your income potential • Grow your business so you can extend your reach in the community you serve. • Opportunities exist to train and help build new financial professionals • Help these individuals pursue success BUILD YOUR FIRM • Create a winning team environment • Help more families secure their financial future
We are seeking a highly organized and detail-oriented Recruiting Coordinator to join our team. The Recruiting Coordinator will be responsible for assisting with the recruitment process, including sourcing candidates, coordinating interviews, and managing candidate data. The ideal candidate will have strong research skills, experience with applicant tracking systems, and a passion for finding top talent. - Creates and maintains job descriptions for all positions, assist with job postings on various job boards and social media platforms - Review resumes and applications to screen candidates for qualifications - Schedule and coordinate interviews between candidates and hiring managers - Manage candidate data in our applicant tracking system - Manages the talent acquisition process, which including recruitment, job fair booth set up (campus, career fairs, events and in public) - collaborates with departmental managers to understand skills and competencies required for openings. - Produces offer letters for new hires and support with the onboarding process. - The ideal candidate will manage the daily support needs of the team and therefore should demonstrate fantastic attention to detail, organization skills, hold a best-in-class service mindset and be an excellent team player - Oversees employee disciplinary meetings, terminations, and investigations. - Supports Performance Evaluations and Employment Engagement processes - Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. - Answers routine inquiries professionally, accurately, and completely, and refers non-routine inquiries to appropriate HR colleague - Performs daily HR administrative tasks such as employment verifications, checks, unemployment cases, and garnishment requests - Assists with managing any FMLA (Family and Medical Leave), Disability, or PFL cases with insurance brokers and employees - Skills: -Effective oral and written communication both in Chinese and English -Multi-tasker, fast learners, and ability to quickly adapt to changes -Stay in line with current policies, laws, and regulations on local, state, and federal level -Punctuality and Problem Solving Skills - Strong research skills to identify potential candidates - Excellent communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively Qualifications 2 + years of HR experience Bachelor’s Degree Strong attention to detail Strong organization Proficient with Microsoft office or equivalent software HRIS experience Benefits: Pay: $23-30/hr Language: English (Required) Chinese (Required) Must have an Employment Authorization document, SSN. Benefits: 401(k) plan, Flexible schedule, Paid time off, Parental leave, Employee travel discount, Bonus pay, Health insurance Schedule: Full-time, Flexible Schedule: 8-hour shift
Job Announcement MENA Program Director The International Legal Foundation (ILF) is hiring a program director to help advance the development of the ILF’s public defender programs in Tunisia and the West Bank. The ILF program director for the Middle East and North Africa (MENA) will lead the ILF’s long-term efforts in the region to build a culture of defense through practical skill-building and case-based mentoring, as well as project implementation aimed at strengthening the quality and effectiveness of defense services. This is a great opportunity for an experienced criminal defense lawyer to join a global team of experts who are fighting injustice and discrimination while transforming legal systems around the world. Driven by the belief that every person accused of a crime deserves to be represented by a well-trained lawyer, the ILF has established pioneering public defender programs in Afghanistan, Myanmar, Nepal, Tunisia and the West Bank of Palestine, and is providing technical assistance to legal aid providers in the Republic of Georgia and Indonesia, who are leading the fight for equal access to justice for poor and vulnerable accused. The ILF’s uniquely practical and effective approach focuses on incrementally developing the knowledge and skills of local lawyers through mentoring—not simply dropping in and providing one off trainings—empowering them to provide high-quality, client-centered, rights-based legal aid and challenge injustice. In addition to its ground-up work establishing effective public defender systems, the ILF also engages in high-level global advocacy, pushing countries, international institutions, and donors to prioritize legal aid as a fundamental human right. The ideal candidate will be a passionate, committed advocate with experience training and mentoring lawyers on how to use the law to increase access to justice and respect for the rule of law. They will also have familiarity with performance standards and guidelines for quality defense representation, with successful experience working in an international or inter-cultural setting. This position is intended to be based out of the ILF’s New York office in Midtown Manhattan, but both hybrid and completely remote opportunities are available. The salary range for this position is $75,000 to $90,000. The ILF considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. The ILF offers comprehensive benefits including health insurance and a 403(b) retirement plan. Responsibilities: - Direct mentoring, both in person and remotely, of Tunisian and Palestinian legal aid lawyers on actual casework and training, as necessary, to improve litigation, trial and advocacy skills; - Develop understanding of local law and practice in countries where the ILF works and develop effective litigation strategies to advance the rights of the criminally accused by addressing entrenched rights violations and gaps between the law and actual practice; - Oversee the development and updating of the ILF’s practice manuals, training guides and sample motions in existing country programs and/or in new countries that will assist in the mentoring of local staff and identify key issues to be litigated under the specific laws of the country; - Work with ILF country office senior management on upholding quality legal aid performance standards, and assist in developing and overseeing the ILF’s monitoring and evaluation systems, including the case management systems used by the ILF’s country offices in an effort to ensure accountability and to track continuous improvement and impact; - Draft ILF Case Notes summarizing cases that cover legal issues being addressed in ILF’s program offices, and work with the ILF’s communications team on dissemination; - Manage the ILF’s International Fellows Program, which places volunteer lawyers from around the world in our country offices to provide intensive mentoring to local lawyers, including preparation of the Fellows and oversight on progress and challenges; - Work with the New York and country program teams on the introduction and implementation of projects, grants and activities that advance early access to counsel and high-quality, client-centered, rights-based and holistic legal aid services; - Communicate with donors and stakeholders and help guide growth, expansion and sustainability of the ILF’s public defender programs; - Manage the report writing and the development of publications that cover the program and further the ILF’s advocacy; - Bring innovation and creativity to interventions and initiatives that aim to build justice sector understanding of the right to counsel and their role in ensuring access to justice; - Work effectively with the ILF’s Executive Director and Senior Program Director, and program and communications staff as necessary and appropriate, in supporting the ILF’s mission; - Represent the ILF globally, including at conferences and other advocacy forums. Qualifications: - Law degree and at least 5 years of practical experience in criminal defense - Strong preference will be given to candidates with appellate and public defender experience - Strong and demonstrated commitment to the ILF’s mission - Experience or knowledge in international and inter-cultural exchange and learning, including in the MENA region - Practical lawyering skills training experience - Excellent interpersonal and written communication skills - Demonstrated ability to work independently as well as in teams - Ability to work within strict timelines and handle multiple tasks - Strong preference for Arabic and/or French fluency - Ability and willingness to travel to ILF country offices, at times for extended periods of time, or be based regionally, as needed to execute the ILF’s work No telephone inquiries please. Only candidates selected for an interview will be contacted. Antiracism, diversity, and equity are critical to our organizational values and to the ILF’s mission to secure equal access to justice for all. Our success is dependent upon providing the space, resources, and support that allow our global team to bring their full selves to work, and to thrive. The International Legal Foundation is an equal opportunity employer. We practice inclusive hiring and work to achieve and maintain diversity across races, genders, sexualities, abilities, and experiences. We strongly encourage candidates of all identities to apply. System-impacted people (i.e. people with past involvement in the criminal justice system, directly or through family) are also strongly encouraged to apply.
To register/verify patients Assist in Office Make appointments Must speak Spanish and English Job Types: Full-time, Part-time Pay: $15.00 - $20.00 per hour Schedule: Day shift Monday to Friday Education: High school or equivalent (Preferred) Experience: Dental Assisting: 1 year (Preferred) Language: Spanish (Preferred) License/Certification: Registered Dental Assistant (Preferred) X-Ray Certification (Preferred) Work Location: In person
Are you looking for a position that will allow you to use all of your skills in a fun, fast-paced environment?. We are rapidly expanding dental practice looking for an energetic person to manage our busy office. If you are willing to learn and seeking a position with room for advancement, bilingual, highly organized, scheduling appointments, insurance billing, build and maintain relations with patients and families, able to multitask very efficiently. Job Type: Full-time Pay: $16.00 - $18.00 per hour Benefits: 401(k) Paid time off Schedule: 8 hour shift Weekends as needed Education: High school or equivalent (Preferred) Experience: Denticon: 1 year (Preferred) Dental Scheduling: 1 year (Required)
LSA Recovery, Inc. is an 822 Medically Supervised Outpatient Chemical Dependency Program, which provides a variety of services to individuals as well as family members seeking help with substance abuse and chemical dependence problems. We believe that chemical dependence treatment requires a detailed knowledge of the history and personality of each patient. This is accomplished by professional and knowledgeable staff that will conduct a complete and thorough interview with the patient and his/her family, as well as contact with their primary care physician. The data is then evaluated by various professional staff members in order to develop a personalized treatment plan. We organize the plan of care to enable the patient to proceed through the recovery process with a support network, increase their self-esteem, and understand the effects of chemical dependence. Position : Group Facilitator, Outpatient Chemical Dependency Program Report to: Clinical Director Purpose : To provide all the basic therapeutic services required by patients during their treatment and aftercare experience. The counselor is expected to act as a catalyst in the therapeutic process of the patient's treatment episode. **Responsibilities include:* - Under general direction, the Group Facilitator will be responsible for facilitation of treatment groups and education workshops including keeping all required documentation up to date• - Develop treatment plans in collaboration with Clinical Director that reflect an understanding of specialized issues as related to the physical, medical, cognitive and psychosocial needs and specific diagnosis - Ensures groups start on time and run as scheduled - Facilitates group counseling, family sessions and encounter groups as requested - Uses the agency's Electronic Health Record to input information on client's participation in group within a timely manner, including Planning and Progress notes - Complete all paperwork as per OASAS regulations and agency standards - Implement strategies to increase patient's participation - Adheres to multidiscipline treatment recommendations that are incorporated into treatment plans - Inform counseling staff of any relevant clinical concerns regarding a patient that may have arisen during group participation - Participates and takes a leadership role in Treatment Plan Reviews and Case Conferences Requirements: Active NYS license required: CASAC, LMSW, LCSW, LMHC, LMFT Language: Bilingual: English/Spanish; English/Russian; English/French; (Preferred) PLEASE ONLY APPLY IF YOU HAVE ONE OF THE ABOVE LICENSURE. CANDIDATES WHO DO NOT HAVE THIS LICENSURE WILL NOT BE CONSIDERED FOR THE POSITION.' Compensation rates based on your current or recently obtained education Job Types: Full-time, Part-time, Contract Pay: $65.00 - $75.00 per hour Expected hours: 5 – 10 per week Benefits: Flexible schedule Medical specialties: Addiction Medicine Psychiatry Schedule: Choose your own hours Work setting: In-person Office Outpatient Education: High school or equivalent (Required) Experience: Group Facilitator: 1 year (Required) Addiction counseling: 1 year (Required) License/Certification: CASAC, LMSW, LMHC, LMFT (Required) Work Location: In person