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We are thrilled to announce an exciting opportunity to join our team as a Customer Service, Crowd Control, and Pier Manager. This multifaceted role offers a dynamic environment where you can utilize your skills to ensure an exceptional experience for our guests. As the Customer Service, Crowd Control, and Pier Manager, you will be responsible for overseeing operations at our pier location. Your primary duties will include: 1. Customer Service: Providing excellent customer service to guests, addressing inquiries, resolving issues, and ensuring a positive experience for all visitors. 2. Crowd Control: Managing crowd flow and ensuring a safe and organized environment, especially during peak times and special events. 3. Pier Management: Overseeing pier operations, including coordinating boat arrivals and departures, managing ticket sales, and ensuring compliance with safety regulations. Key Responsibilities: - Greet and assist guests with enthusiasm and professionalism. - Monitor crowd levels and implement crowd control measures as needed. - Coordinate with boat captains and crew to ensure smooth operations. - Manage ticket sales, transactions, and inventory. - Maintain cleanliness and orderliness of the pier area. - Handle customer inquiries, complaints, and feedback promptly and courteously. - Ensure compliance with all safety, security, and regulatory requirements. Qualifications: - Previous experience in customer service, hospitality, or event management preferred. - Strong communication, interpersonal, and problem-solving skills. - Ability to work well under pressure and adapt to changing situations. - Excellent organizational and time management skills. - Knowledge of crowd control techniques and safety protocols is a plus. - Flexibility to work evenings, weekends, and holidays as needed. - Competitive salary commensurate with experience. - Opportunities for professional growth and advancement. - Comprehensive benefits package, including health insurance and retirement plans. - Paid time off and holiday pay. - Discounted or complimentary access to company services and attractions. If you are enthusiastic, customer-focused, and thrive in a fast-paced environment, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team. We are excited to welcome a talented individual who shares our passion for providing exceptional service and creating memorable experiences for our guests. Thank you for considering this opportunity. We look forward to reviewing your application.
PANERA CAFE TEAM MANAGER Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goals—and help others do the same? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed—every day, in every way. Come join the fun! Panera Perks: Competitive pay: $23 - $27.50 Eligible for a quarterly bonus Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you’ll thrive on our team. Our Team Managers make every shift shine. As a Team Manager at Panera, you are key to the success of your bakery-cafe. You handle a wide range of responsibilities, all to ensure that both customers and associates have a great experience. Our Team Managers ensure that every shift is a great one—by developing our people, managing team performance, and building the warm, inclusive, authentic Panera team culture. As part of your bakery-cafe’s management team, you report directly to the General Manager or Operating Partner. Each Team Manager oversees a different part of the bakery-cafe, from food cost management to drive-thru, delivery, or catering operations. As a Team Manager at Panera, your responsibilities include but are not limited to: Build our culture of Warmth, Belonging, Growth, and Trust. Be an ambassador of our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Ensure extraordinary guest experiences. Make sure every customer is delighted by the quality of our food, service, staff, and safety measures. Build engaging relationships that lead to long-term, loyal customers. Help your bakery-cafe grow and succeed. Coach and motivate your team to exceed your bakery-cafe's goals—for sales, speed of service, order accuracy, and cafe health. Train your team on food safety standards and ensure they are maintained. Lead, manage, and develop your associates. Hire and onboard new associates and provide ongoing training and development, including constructive feedback, as needed. Keep your team energized and engaged. Recognize and celebrate individual and team achievements. This opportunity is for you if: You are warm, inclusive, trustworthy, and able to develop people. You like the hustle and bustle of the hospitality industry. You want to lead a fun, energized team that works hard and laughs often. You can work flexible hours, including nights and weekends. You’re committed to, and experienced with, health and food safety. You want to have a positive impact on your customers and community. You meet these requirements: Proven ability to direct, motivate, coach, and develop others in a fast-paced environment Demonstrated ability to run great shifts 1+ year(s) of restaurant management experience preferred ServSafe certification (or able to pass) At least 18 years of age Growth opportunities at Panera: A Path to Success: Most of our retail managers started as hourly associates. If your goal is Assistant General Manager or General Manager, we’ll help you get there. Skills and Training: Every day at Panera we help build your skills and prepare you for a strong career—whatever your goals may be. Nationwide Opportunities: We open about 100 new cafes each year—so you'll have plenty of chances to grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer
Rice to Riches, a popular NYC dessert shop, specializing in a variety of hand-crafted, multi-flavored rice puddings, is in need of a kitchen production manager/team leader. This is an opportunity to demonstrate your experience and skills with an exciting company on the verge of expansion. If you're craving a new challenge, Rice to Riches could be a perfect fit. You must be qualified and capable to perform the following: - Hire, fire, lead, train and schedule a team of people. - Demonstrate your leadership and work ethic so that everyone around you learns by your example. - You must be highly motivated, efficient and extremely organized. - Be willing to take on and accept all of the challenges, changes and developments as the company expands. - Forecast, adjust and determine production sizes daily, based on conditions such as weather, holidays, day of the week and time of year. - You must be able to scale the production without compromising the quality. Rotate and maintain optimum product freshness. - Pleasantly, graciously, and humbly accepts complaints, feedback and criticism from customers, front of house managers and coworkers when it pertains to quality assurance and standards - the customer is always right! - Be comfortable, confident and competent enough to work independently. Be a problem solver. Find a solution and figure it out! - Strictly adheres to ALL safety, sanitary and department of health guidelines and ensures that your staff does the same. - See to it that all kitchen maintenance is kept up with and all equipment is operating properly. - The kitchen and staff should be clean and presentable at all times. - Streamline operations to maximize efficiently. - Place food, beverage and supply orders with an emphasis on controlling quality and cost. You must be able to negotiate with suppliers and obtain the best service for the best price. - Oversee and manage the daily online shipping orders to ensure proper handling, freshness and packing procedures are carried out properly. - Be a good role model, a person of integrity that everyone enjoys working with and looks up to. Bring a first one in, last one out attitude to the job. Be a respected and admired representative of the company. - Be trustworthy, reliable, dependable and honest. Always be willing to pitch in whenever and wherever the company or your coworkers need you. This is a full time position. Your availability must be fully open - including Saturdays. You MUST send your resume and cover letter explaining why you would be a good fit for the job. Annual salary of $70,000 **10 days paid off per year after 6 months ** **Partially funded health plan after 6 months **
Commute less. Live and work local. Our participating partners have positions in Flushing/Queens & other locations throughout New York City. MetroPlusHealth is hosting the 3rd local job fair at our Flushing Community Office on Tuesday, June 11,2024 from 10:00AM to 4:00PM. We will be taking walk-ins the day of and the walk-ins can scan the QR Code when they attend. Onsite job interview is available by participating vendors. We have about 6+ community/business partners (Charles B. Wang Health Center, Tribeca Pediatrics, Royal Care, GNC, T-Mobile, Keen Care Management, including MetroPlusHealth) at this event offering at least 30 available positions. Additional positions may open as it gets closer to the job fair date. The participating organizations are recruiting for full-time or part-time positions. Here are the specific positions: Home Health Aide, Medical Assistant, Sales Representative I, Medicare Sales Representative I, MLTC Sales Representative, Call Center Representative I, Patient Services Representative, Care Management Specialist (Mental Health, Internal Medicine), Facilitated Enroller, IPA/Navigator, Outreach Coordinator (Bilingual in English-Chinese/Korean/Spanish/Bengali speaking); Custodian, Healthcare Coordinator (Spanish, Chinese), Healthcare Customer Service Representative, and Facilities Associate. Copy the link below, remove the spaces, and paste it into your browser to register for the job fair now: https : / / r b . g y / r d u 7 7 8
Manpower is looking to Hire Bilingual (Spanish) speakers to work in a call center setting in New York City. Flexibility between 8:30am- 8:00pm and Saturdays needed. If you are interested please submit your resume and a recruiter will call you immediately. Rate: $17.50 per hour Duration: Temp-Perm Job Description: •Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns. •Assesses client’s health care needs and assists clients in enrolling/disenrolling in health plans. •Receives and sorts enrollment/disenrollment forms. •Assists or performs mailroom functions, when assigned. •Saturday work is required (ROTATION) •Meets all standards established for this position as outlined in the performance criteria. •Performs other duties as may be assigned by the Call Center Supervisor or Management. Required Experience: Effective communication skills; ability to follow directions: ability to interact courteously and effectively with a variety of people; ability to handle pressure and perform multiple tasks. Must be able to (at minimum) type 35 WPM. Required Education High school diploma or equivalent required (Will be Verified) Must be computer Literate ( Assessment will be conducted) Must understand, Speak and write spanish Background check Required
Job Description It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers need to put their best foot forward and protect the nation. In this role, you will take care of all dietary and nutritional needs of fellow Soldiers, ensuring their ability to face the challenges before them. You'll learn how to plan and prep menus, how to prepare and serve food, and how to ensure food safety and facility sanitation, whether you're feeding 25 Soldiers or 2,500, in the field or in a fixed facility. Job Duties • Bake, fry, braise, boil, simmer, steam and saut- as prescribed by Army recipes • Operate, maintain and clean field kitchen equipment • Perform preventive maintenance on garrison and field kitchen equipment Some of the Skills You'll Learn • Standard and dietetic menus and recipes • Food and supply ordering • Storage of meats, poultry and other perishable items Helpful Skills • Interest in cooking, home economics, health, mathematics, accounting and chemistry Through your training, you will develop the skills and experience to enjoy a civilian career in restaurants or organizations that have their own dining facilities. Depending on which specialty you pursue, you'll be able to pursue a career as a cook, chef, meat cutter, butcher, or baker. Earn While You Learn Get paid to learn! Join the Army National Guard and you will learn valuable job skills while earning a regular paycheck and qualifying for tuition assistance. Food Service Specialist job training requires 10 weeks of Basic Training, where you'll learn fundamental Soldiering skills, and nine weeks of Advanced Individual Training (AIT). Part of this time is spent in the classroom and part in the field. Benefits/Requirements Benefits Paid training A monthly paycheck Montgomery GI Bill Federal and State tuition assistance Retirement benefits for part-time service Low-cost life insurance (up to $400,000 in coverage) 401(k)-type savings plan Student Loan Repayment Program (up to $50,000, for existing loans) Health care benefits available VA home loans Bonuses, if applicable Most non-prior service candidates will earn between $200 and $250 per drill weekend, subject to change Requirements Military enlistment in the Army National Guard Must be at least a junior in high school, or have a high school diploma or a GED certificate Must be between the ages of 17 and 35 Must be able to pass a physical exam and meet legal and moral standards Must meet citizenship requirements Requires military enlistment. Programs and benefits are subject to change. Ask your Army National Guard recruiter for the most up-to-date information. Actual MOS assignment may depend on MOS availability. Other Job Information Job ID: 6504 ZIP Code: 10567 Job Category: Supply and Logistics Age Requirements: Must be between the ages of 17 and 35 Cook Chef Sous Line short order restaurant diner cafeteria restaurateur manager executive
Benefits Pulled from the full job description 401(k) Disability insurance Employee discount Flexible spending account Health insurance Paid sick time Vision insurance Full job description Overview: Benefits: Extensive and well-rounded training program Continued career development and growth opportunities Generous employee discounts on dining, retail, amusements, and hotels Multiple health benefit plans to suit your needs Dental, vision, voluntary life, short term disability, flexible spending accounts and 401 (k) Paid sick leave Paid vacation Monthly discretionary bonus potential Responsibilities: Ensures excellence in guest satisfaction through commitment to a "Do Whatever It Takes Attitude" and a hands-on, lead by example management style Assist the Executive Chef in the management of all back of house staff in a high-volume kitchen, including ongoing training, development, and follow up Achieve or exceed budgeted labor and other cost centers through proper planning and execution Assist in overseeing weekly and monthly inventories, and ordering of food and supplies Maintain sanitation procedures and organization of work area adhering to all OSHA regulations Qualifications: At least 2 years of Culinary Management experience in a full-service, high-volume dining establishment Strong knowledge and attention to detail on back of the house operations including staff supervision, inventory controls and food/labor cost, and product quality Strong communication, leadership, and conflict resolution skills Stable and progressive work history; Strong work ethic Graduate of an accredited culinary program is a plus
In 2005, sushi chefs Nick Kim and Jimmy Lau met while working at Masa. Shuko was born in 2014, and it is where the combined vision of both chefs is executed daily, in the form of an omakase menu. That vision is one that veers away from the norm of high-end, sushi establishments — both in terms of the chefs' innovative use of ingredients and the hip atmosphere dictated in part by the popular music that pervades the dining room. Shuko brings exciting energy, innovative technique, and New York state produce to a traditional Japanese cuisine that has pervaded the city’s restaurant scene for some time and is now searching for well-rounded, talented Sommeliers to join our team! Our Omakase, tasting menu is priced at $270 per person Responsibilities Collaborate with the General Manager to elevate service standards and enhance the overall dining experience. Manage all aspects of the food and beverage program, focusing on organization, inventory, and quality. Enhance staff knowledge of wine tasting and service, fostering continuous improvement. Coordinate front-of-house actions to ensure seamless collaboration and exceed guest expectations. Lead by example to cultivate a positive, professional team environment based on trust and integrity. Provide coaching and guidance to service team members for ongoing development and engagement. Ensure adherence to restaurant policies and procedures while delivering a warm and welcoming guest experience. Follow and adhere to all standards set for by the Department of Health (DOH) and appropriate Federal/State Liquor Control Boards Requirements Minimum 3 years of fine dining experience as a Sommelier. Demonstrated leadership skills and a genuine passion for food, wine, and hospitality. Strong fundamental knowledge of old world wine regions, producers, and vintages. Sake & Champagne expertise is beneficial. Clear communication and organizational skills. Curiosity and eagerness to expand wine expertise and share knowledge with guests and staff.
Job description NOTE: one day a week, work from home after 6 month training JOIN AN EXCITING TEAM THAT IS GROWING NATIONALLY THIS ROLE IS OPEN DUE TO GROWTH AND PROMOTIONS We are seeking a Sales Support Representative to join our team. The ideal candidate will provide vital support to our sales team, ensuring smooth operations and excellent customer service. Duties: - Assist the sales team in managing accounts and maintaining customer relationships. - Support sales representatives in negotiating contracts and closing deals. - Collaborate with the marketing department to develop sales strategies and target markets. - Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly. - Utilize Salesforce or similar CRM tools to track sales activities and update customer information. - Coordinate with outside sales representatives to ensure efficient communication and workflow. Skills: - Experience in account management and technology sales is preferred. - Proficiency in sales techniques, market analysis, and negotiation strategies. - Fluency in Spanish is a plus for engaging with a diverse customer base. - Strong customer service skills with a focus on building rapport and trust. - Familiarity with Salesforce or other CRM software for tracking sales activities. - Ability to work collaboratively with an outside sales team to achieve common goals. Job Type: Full-time Pay: $44,525.18 - $50,621.72 per year Benefits: 401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance Work from home Schedule: Monday to Friday Travel requirement: No travel Work Location: In person
Full job description Deliver training on the Asite platform to end users. - Monitor support emails and voicemails received from MTA Asite end users and resolve problems or take appropriate action. - Gather, organize, and analyze large internal and external data sets to provide insights for management. - Assist with data entry and clean-up in Asite - Assist with developing interactive dashboards of Asite data in Power BI. Required Skills: - Bachelor’s degree in Computer Information Systems or 5 years relevant experience - Proficient in Microsoft Office. Excellent PowerPoint skills - Advanced level of MS Access and/or Excel including advanced formulas, VBA, macros and data tables, Charts, Pivot tables. - Working knowledge of SharePoint and MS Teams - Hands-on experience building and publishing customized and interactive dashboards within PowerBI - Strong organizational and multi-tasking skills. - Excellent analytical and problem-solving abilities - Excellent communication (verbal and written) and customer service skills - Ability to handle a high-pressure environment - Ability to prioritize urgent requests and multitask - Helpdesk experience preferred - Experience working in a document management platform strongly preferred - proficient in Asite is a plus - Proficient in SQL a plus Job Type: Contract Pay: $40.00 - $58,670.54 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: Monday to Friday Experience: Asite: 5 years (Preferred) Ability to Commute: New York, NY 10004 (Preferred) Ability to Relocate: New York, NY 10004: Relocate before starting work (Preferred) Work Location: In person
Zebra Strategies is a qualitative & quantitative research firm that specializes in content related to vulnerable, under-served, and cross-cultural populations. The firm is passionate about understanding the importance of nuance in culture, ethnicity and socioeconomics. Be Curious, Not Judgmental. Zebra Strategies is seeking Full-time and Part-time Market Research Recruiters and Interviewers to conduct the screening, recruitment, and scheduling of quality participants to participate in market research projects such as focus groups, individual interviews, mock juries, and diaries. You may also work in the field completing Intercept studies. The primary responsibility of the Recruiter/Interviewer is to find qualified participants for research studies. Using the questionnaire instructions, your skills, and sound judgment, you will determine which possible participants best fit the project during the screening process. To be successful in this role, you should be well-organized, have excellent written and verbal communication skills, and have strong attention to detail. Zebra Strategies offers a comprehensive benefits package with eligibility for medical coverage and paid holidays upon the date of hire. There are also retirement plan offerings after one year of service. A more detailed description of employee benefits will be available during the interview process. Essential Job Functions · Specialize in recruiting for all groups with a specific focus based on client requests · Attracting and sourcing candidates, pre-screening, and presenting qualified candidates to the project manager · Internally and externally soliciting recruitment referrals · Serving as the main point of contact throughout the research process · Participate in research onboarding to ensure the recruit is prepared to participate in the focus group · Maintain contact records, such as calls, texts, emails. · Update spreadsheets, call lists and daily tracker · Send confirmation letters, make confirmation calls, confirm participant tech checks. . Conduct intercept studies · Perform other duties as assigned Qualifications · Excellent verbal (heavy phone contact) and written communication skills. Bilingual English/Spanish is a plus. · High computer literacy and program savvy with excellent MS Office knowledge, G-Suite for business including Excel and PowerPoint · Dependable remote computer equipment and internet service skills for frequent on-camera meetings, including Google Meet, Microsoft Teams, Zoom, etc. · Outstanding organizational and time management skills · Attention to detail · Ability to be agile and adapt to changing priorities · Strong customer and client service skills and follow-up · General knowledge of qualitative marketing is a plus · Prior experience working as a Recruiter in the Market Research industry is a plus Job Types: Full-time, Part-time Pay: $20.00 - $21.00 per hour Benefits: 401(k) 401(k) matching Dental Insurance Health Insurance Paid time off Vision insurance Schedule: 4-hour shift 8-hour shift At least one day in the weekend People with a criminal record are encouraged to apply Work Location: Hybrid remote in New York, NY 10027 3 days in office
Join us as a Service and Kitchen Team Associate We're looking for friendly team players to provide great customer service and cook food for our guests. Thrive in a safe and supportive work environment with team members who become friends. There's always something new to learn, do, and accomplish. If you don't have experience, we'll train you! You'll get opportunities to gain skills that help you rise in your career, no matter where you go. We're all about giving back, so you'll also get the chance to impact your community through our Panda Cares initiative. Let's work together. How we reward you:** Flexible schedules Great pay and bonus Free meals while working at Panda Medical and Dental Insurance for full-time associates 401K with company match Associate discounts for many brands Opportunity to give back to your community Hands-on paid training to prepare you for success On-Going Career & Leadership Development Opportunities for growth into management positions **Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify. You'll get a chance to: As a Service Team Associate, you'll create a warm environment for our guests and provide great service As a Kitchen Team Associate, you'll cook delicious food while maintaining the highest standards of cleanliness Service and Kitchen Team Qualifications Your background & experience: Friendly and helpful team members Operations experience is a plus Some high school Food Handler certification may be required depending on local requirements, acquired at your expense Service Team Pay Range: $17.50 - $24.50 / Hour * Kitchen Team Pay Range: $19.00 - $26.60 / Hour * - Within the range, individual pay is determined using various factors, including work location and experience. ADA Statement: While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations. Panda Strong since 1983: Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values. You're wanted here: We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that. Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. If there is a reason you believe you require an accommodation, please reach out to Human Resources. #HourlyYellow Job Types: Full-time, Part-time Pay: $17.50 - $26.60 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance Shift: Day shift Evening shift Night shift Weekly day range: Monday to Friday Weekends as needed Education: High school or equivalent (Required)
Job Announcement MENA Program Director The International Legal Foundation (ILF) is hiring a program director to help advance the development of the ILF’s public defender programs in Tunisia and the West Bank. The ILF program director for the Middle East and North Africa (MENA) will lead the ILF’s long-term efforts in the region to build a culture of defense through practical skill-building and case-based mentoring, as well as project implementation aimed at strengthening the quality and effectiveness of defense services. This is a great opportunity for an experienced criminal defense lawyer to join a global team of experts who are fighting injustice and discrimination while transforming legal systems around the world. Driven by the belief that every person accused of a crime deserves to be represented by a well-trained lawyer, the ILF has established pioneering public defender programs in Afghanistan, Myanmar, Nepal, Tunisia and the West Bank of Palestine, and is providing technical assistance to legal aid providers in the Republic of Georgia and Indonesia, who are leading the fight for equal access to justice for poor and vulnerable accused. The ILF’s uniquely practical and effective approach focuses on incrementally developing the knowledge and skills of local lawyers through mentoring—not simply dropping in and providing one off trainings—empowering them to provide high-quality, client-centered, rights-based legal aid and challenge injustice. In addition to its ground-up work establishing effective public defender systems, the ILF also engages in high-level global advocacy, pushing countries, international institutions, and donors to prioritize legal aid as a fundamental human right. The ideal candidate will be a passionate, committed advocate with experience training and mentoring lawyers on how to use the law to increase access to justice and respect for the rule of law. They will also have familiarity with performance standards and guidelines for quality defense representation, with successful experience working in an international or inter-cultural setting. This position is intended to be based out of the ILF’s New York office in Midtown Manhattan, but both hybrid and completely remote opportunities are available. The salary range for this position is $75,000 to $90,000. The ILF considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. The ILF offers comprehensive benefits including health insurance and a 403(b) retirement plan. Responsibilities: - Direct mentoring, both in person and remotely, of Tunisian and Palestinian legal aid lawyers on actual casework and training, as necessary, to improve litigation, trial and advocacy skills; - Develop understanding of local law and practice in countries where the ILF works and develop effective litigation strategies to advance the rights of the criminally accused by addressing entrenched rights violations and gaps between the law and actual practice; - Oversee the development and updating of the ILF’s practice manuals, training guides and sample motions in existing country programs and/or in new countries that will assist in the mentoring of local staff and identify key issues to be litigated under the specific laws of the country; - Work with ILF country office senior management on upholding quality legal aid performance standards, and assist in developing and overseeing the ILF’s monitoring and evaluation systems, including the case management systems used by the ILF’s country offices in an effort to ensure accountability and to track continuous improvement and impact; - Draft ILF Case Notes summarizing cases that cover legal issues being addressed in ILF’s program offices, and work with the ILF’s communications team on dissemination; - Manage the ILF’s International Fellows Program, which places volunteer lawyers from around the world in our country offices to provide intensive mentoring to local lawyers, including preparation of the Fellows and oversight on progress and challenges; - Work with the New York and country program teams on the introduction and implementation of projects, grants and activities that advance early access to counsel and high-quality, client-centered, rights-based and holistic legal aid services; - Communicate with donors and stakeholders and help guide growth, expansion and sustainability of the ILF’s public defender programs; - Manage the report writing and the development of publications that cover the program and further the ILF’s advocacy; - Bring innovation and creativity to interventions and initiatives that aim to build justice sector understanding of the right to counsel and their role in ensuring access to justice; - Work effectively with the ILF’s Executive Director and Senior Program Director, and program and communications staff as necessary and appropriate, in supporting the ILF’s mission; - Represent the ILF globally, including at conferences and other advocacy forums. Qualifications: - Law degree and at least 5 years of practical experience in criminal defense - Strong preference will be given to candidates with appellate and public defender experience - Strong and demonstrated commitment to the ILF’s mission - Experience or knowledge in international and inter-cultural exchange and learning, including in the MENA region - Practical lawyering skills training experience - Excellent interpersonal and written communication skills - Demonstrated ability to work independently as well as in teams - Ability to work within strict timelines and handle multiple tasks - Strong preference for Arabic and/or French fluency - Ability and willingness to travel to ILF country offices, at times for extended periods of time, or be based regionally, as needed to execute the ILF’s work No telephone inquiries please. Only candidates selected for an interview will be contacted. Antiracism, diversity, and equity are critical to our organizational values and to the ILF’s mission to secure equal access to justice for all. Our success is dependent upon providing the space, resources, and support that allow our global team to bring their full selves to work, and to thrive. The International Legal Foundation is an equal opportunity employer. We practice inclusive hiring and work to achieve and maintain diversity across races, genders, sexualities, abilities, and experiences. We strongly encourage candidates of all identities to apply. System-impacted people (i.e. people with past involvement in the criminal justice system, directly or through family) are also strongly encouraged to apply.