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Job Summary: We are seeking a highly motivated dispatch and customer services focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. Responsibilities: - Respond promptly and professionally to customer inquiries via phone. - Provide accurate and detailed information - Assist customers with all dispatch calls - Analyze customer needs and recommend suitable solutions - Process all calls with professional and good skills - Maintain customer records and update information as needed - Handle customer complaints or issues with empathy and professionalism - Collaborate with other team members to resolve complex customer problems - Perform data entry tasks accurately and efficiently Skills: - Excellent customer service skills with a friendly and positive attitude - Strong phone etiquette and communication skills - Ability to effectively communicate complex information in a clear and concise manner - Multilingual skills are a plus (e.g., ) - Experience in outbound and incoming calls - Ability to analyze customer needs and provide appropriate solutions - Bilingual candidates are highly encouraged to apply - Proficient in data entry and computer skills Join our team of dedicated professionals who are passionate about delivering exceptional service to our customers. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to become a valuable member of our Customer Service team!
Full job description Medical Receptionist Roles & Responsibilities: · Serves as a liaison between physicians, patients, families, healthcare providers, Health Quarters, and insurance companies to ensure quality patient care for patients seen in the practice. · Fulfills patient care responsibilities as assigned which include but are not limited to: checking schedules and organizing patient flow; accompanying patients to exam room, assisting patients as needed. · Fulfills administrative responsibilities as assigned which include but are not limited to: Registering patients, scheduling appointments and/or surgical procedures, insurance verification, obtaining referrals and/or authorizations and answers calls and provides pertinent information.. · Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system, database or manually as necessary. · Inventories, orders or re-stocks medical supplies as applicable. · Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by clinic and infection control policies. · Maintains a safe, secure, and healthy work environment by following standards and procedures and in compliance with legal regulations. · Assists in the maintenance of medical charts (filing, Op Reports, test results, home care forms). · Performs proficient phlebotomy duties. · Performs other duties as assigned Education: · High School Diploma Experience: · 3 years of experience as a Medical Receptionist; 5 years of experience preferred Requirements: . Must be flexible with variable shifts · Effective interpersonal and communications skills required · Excellent customer service skills required. · Excellent telephone etiquette · Ability to work on various projects simultaneously · Must be able to adapt to a growing and changing environment · Must be able to adapt to a growing and changing environment A strong work ethic and desire to participate in a team-oriented healthcare · Previous experience with ECW is preferred Skills: Bilingual is a PLUS! Full time, open availability! Job Type: Full-time Pay: $17.00 - $19.00 per hour Benefits: Free parking Paid time off Healthcare setting: Outpatient Medical specialties: Primary Care Schedule: Monday to Friday Experience: EMR systems: 1 year (Required) Language: Spanish (Required) Work Location: In person