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Summary of Position Welcome and warmly greet guests on arrival. Answer telephone, take reservations, input online orders, and manage the efficient and timely seating of guest to a table that best serves their wishes. Duties and Responsibilities Warmly and graciously greets all guests upon arrival. When possible, open front door for guests entering or leaving the restaurant. When immediate seating is limited, records guest names and number of people in party. Call out name and/ or number of party when tables become available. Provides guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests. Accommodate special seating requests for guests whenever possible. Seat guests based on guest preferences and balancing of customer flow in service stations. Upon seating, offer guests a menu and inform them of their servers name. Inspect table for proper presentation and completeness. Relay messages to servers and bussers as needed. Maintain supplies of mints and toothpicks at the host stand. Clean menus of food and stains. Perform other duties as assigned by the manager on duty. Thank guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty. Explain the restaurant concept to guests. Give directions to the restaurant to guest inquiring for it. Input online orders into the POS. Review and confirm online reservations through OpenTable. Qualifications No previous restaurant experience or training required. On the job training will be provided. Experience is a plus. Must be a team player and demonstrate organizational skills. Must have excellent interpersonal skills and confidence. Be able to work in a standing position for long periods of time (up to 10 hours). Excellent verbal and telephone skills to be able to communicate clearly and effectively with our guest. Must have exceptional grooming habits. Ability to work in a fast paced environment. Fluency in other languages are a plus. Be flexible and willing to assist as needed to ensure all restaurant standards are met.
Location - Midtown NYC Who we are: CUCINA 8 ½ is an upscale Italian restaurant in the heart of Midtown NYC. It's an impeccable destination ideal for unforgettable events, offering a choice of plush, private rooms. We offer a wide range of enticing Italian specialties, custom-designed menus artfully which complement the glamorous setting. You will be working with one of the most dynamic teams in the industry! We are looking for an outgoing, spirited host- as they are the first point of contact guests make. The Role: The Host must have the ability to effortlessly multi-task, possess great communication skills, and strives to learn more about dining and hospitality. The Host will need to: Have 5+ years experience Maintain knowledge of reservations, dietary restrictions, and guest requests Greets guests and maintains welcoming atmosphere at the entrance Recognizes and welcomes regulars Anticipates guest needs and respond promptly Accommodates all requests for information courteously and professionally Organizes and maintains secure storage of guest items (coat check) Returns guest items according to established policies and procedures Responds to guest complaints with professionalism and urgency Performs other duties as assigned by management Works well in a team environment OpenTable experience a plus