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Full job description MortgageDepot is expanding and is looking for a highly organized and detail oriented individual to join our growing team. We have an immediate opening for an Office Administrator who has three to five years’ experience performing a wide range of office support functions. Job Description: General office responsibilities: Greet clients and visitors, as needed Streamline administrative processes, improve accuracy and efficiency to achieve organizational objectives Perform receptionist duties; including answer and screen phone calls, take messages and redirect calls to appropriate individuals Help organize and maintain office common areas Schedule appointments and arrange meetings Manage print and electronic filing systems Operate office equipment, such as fax machines, copiers, and ensure equipment is properly maintained and serviced, as well as arrange for repairs when equipment malfunctions Receive deliveries and keep inventory of office supplies/snacks and replenish items, as needed Regularly required to run errands, reach, bend or lift up to 20 pounds Act as the system administrator on the Pulse Mortgage CRM platform and perform end-user administration tasks, provide internal support and troubleshoot issues, as needed. Qualifications: High school diploma or general education degree (GED) required 3-5 years of assistant or administrative experience, or thorough understanding of office management procedures Strong verbal and written communication skills Working knowledge of general office equipment Highly organized with strong attention to detail Proactive and able to multi-task in a fast-paced, demanding environment Tech-savvy and advanced computer skills. Proficient in MS Word, Teams, Excel, and Outlook Outstanding interpersonal skills – able to collaborate effectively with a diverse group of people and job functions Budget and project management skills Job Type: Full-time Pay: $16.00 - $24.00 per hour Benefits: Health insurance Paid time off Schedule: Monday to Friday Work Location: In person
We are looking for a friendly and hard-working Call Center Representative to join our growing team. You will be responsible for answering all incoming calls and emails, handling customer questions and complaints, and transferring potential leads to our sales team. Candidates should have an outgoing and positive demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person. Tasks Respond to incoming calls and messages in a timely manner throughout shift Identify customer questions, complaints, concerns, and overall needs Provide sufficient answers and solutions to all customer queries Handle customer complaints respectfully and professionally Redirect customers to appropriate departments and teams when appropriate Generate leads for sales team by screening callers and identifying potential sales opportunities Meet or exceed call quotas and sales assist quotas, both personally and as a team unit Follow all communication procedures, policies, and guidelines during every customer interaction Requirements High school diploma or equivalent (GED) Customer service experience preferred Familiarity with CRM systems a plus Excellent communication and time management skills Ability to multitask Outgoing and friendly personality Benefits Benefits for eligible F-T & P-T employees include: Work/Life Balance, Health & Dental, Community Involvement / Matching Gifts Program, Tuition Reimbursement Assistance & Education Life Works, Employee Stock Purchase Plan, Employee Wellness and 401k plans. Paid Time Off and Holidays with Generous Company Discounts.