Remote account executive jobs in United States

Full job description The Customer Success Manager (CSM) reports to the Sr. Manager of Customer Success. This role will leverage industry expertise and in-depth solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience. PRIMARY RESPONSIBILITIES Orchestrate multiple activities simultaneously to accomplish a goal. Get the most out of limited resources. Apply knowledge of internal structures, processes, and culture to resourcing efforts. Understand our customer’s business and collaborates on and supports solutions which meet customer expectations Utilize CRM tools to track customer activities effectively and accurately Assist with the delivery of customer business review meetings Understand and communicate overall customer health, including the identification and escalation of at-risk accounts Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions Support the establishment of clear responsibilities and processes for monitoring work and measuring results Build, own, and drive the customer engagement plan through execution and engagement for the customer Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally REQUIRED SKILLS/KNOWLEDGE/ABILITIES 2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience Ability to facilitate business relationships and effectively support assigned accounts Ability to work with a wide variety of customers and personalities Outstanding documentation and follow-up capabilities Ability to understand and manage customer expectations Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments Ability to take ownership of assigned opportunities and issues Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner Strong written and verbal communication skills Persuasive, encouraging, motivating, and professional personality Physically able to participate in training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint Physically able to participate virtually or in-person training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Ability to travel as needed to customer and company locations PREFERRED SKILLS/KNOWLEDGE/ABILITIES Understanding of multi-family industry at both corporate and property level Understanding of SaaS industry and technology (2+ years’ experience with SaaS) Understanding of products and services is preferred (1-2 years’ experience with products) Knowledge of Customer Success practices Experience with Customer Relationship Management (CRM) software such as, Salesforce Aptitude to learn software programs #LI-EC1 #LI-Remote Skills Required Cross Collaboration Accountability Customer Service Preferred Organization Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Full Job Description Mercy Drive, Inc. is looking for a Day Habilitation Driver/ Direct Support professional (Bilingual Spanish) Must have at least a high school diploma or GED. Must be able to drive a 12-15 Passenger Van. 30 Hours a week. Monday-Friday 7am-3pm (3 days a week) Duties include the following: (other duties may be assigned) 1. TO ENSURE SAFETY OF ASSIGNED PARTICIPANTS DURING THE PROGRAM HOURS AND PARTICIPANT IS NOT SEPARATED FROM A GROUP AT ANY TIME; EACH PARTICIPANT IS ACCOUNTED FOR WHEN THEY ARE OUT IN THE COMMUNITY OR USING ANY PUBLIC FACILITIES. TRANSPORT INDIVIDUALS. 2. To assist participants in attaining skills according to their abilities and behavioral needs identified in Group Day Habilitation Plan such as adaptive skills, socialization and communication skills, money management and travel training skills and additional individualized skills to be discussed with the Program Supervisor, participant, and circle of support. 3. To inform the Program Supervisor immediately about suspected incidents of any types of abuse, exploration, and neglect to the Individual during the service time, to document it in writing, and to report within 12-24 hours of incident discovery. 4. To always take into consideration that extra patience and understanding is imperative and essential when interacting with people who have special needs with physical and/or mental limitations. To be emotionally and physically capable of caring for members of this population. 5. To provide professional direct assistance and adequate supervision to participants during the service time and before ending the service, to remain always calm. To present as a positive role model for the individual. 6. Staff must perform a headcount of every participant before leaving and upon arrival at any location or destination including getting on and off vehicles, elevators or other mold of transportation. 7. To follow community safety agreement and professional boundaries policy at all times. 8. To complete and submit monthly summary notes and individual summary to Program Supervisor by the 5th of the month documenting continuous progress reviews according to OPWDD and the agency standards. 9. To ensure proper personal hygiene; to assist the participants with self-care, toileting, showering, tooth brushing, grooming, dressing and others as needed. To ensure the participant’s diaper is always clean. To check the diaper once again before dropping off the participant. 10. To assist in developing, coordinating and implementing curriculums and goals related activities by following the program’s schedule for each Individual and accompany participants safely to community resources (stores, places of worship, Library, Park, Museum, Grocery store, recreation and health facilities etc.) in order to promote the usage of available ordinary community resources. 11. To maintain daily documentation, to clock in/out daily, and to complete other Day Habilitation Documentation as required by the Program and the Supervisor. 12. To meet the deadlines assigned by the Program Supervisor, to ensure the documentation completed properly and submitted on time. 13. To maintain in the program a healthy and positive environment, including but not limited to safety, program/vehicle cleanliness, and maintenance of program supplies. Assist the driver in maintaining a safely operated bus (making sure Participants are properly seated and buckled up during transit) 14. Monitor riders’ behavior during trips and report any sign or symptoms of illness or adverse medication reaction to the site supervisor in order to implement an appropriate plan of action. 15. To perform monthly fire drills with participants at the program. 16. To report “in” and “out” of the Participant’s home or at the Community by contacting Program Supervisor. 17. To inform the Program Supervisor immediately about any issues/problems by using the Agency Cell Phone. 18. To use communication skills in order to participate effectively as a team member. 19. To use equipment and supplies efficiently and inform the Program Supervisor of shortages/needs. To maintain agency cell phone, E-Z pass and other agency property accurately. 20. To keep Program’s Supervisor informed immediately of any changes in participant’s or work schedule. To report the program’s supervisor one day prior in case of calling for sick day off. 21. To participate in scheduled group supervision and/or biweekly meetings, to attend in-office or OPWDD provided trainings when appropriate and relevant to job duties in order to increase knowledge of services and share professional support. To attend Initial/Annual/Semi-Annual Day Habilitation Plan reviews and other meetings if required. 22. Perform other/additional duties as assigned by Executive Director, Program Manager and Program Supervisor. 23. Transport Individuals in 12 Passenger Vans. Work Remotely No Job Type: Part-time Pay: $17.95 per hour Benefits: Life insurance Paid time off Retirement plan Schedule: 10 hour shift Weekends as needed Education: High school or equivalent (Required) License/Certification: Driver's License (Required) Work Location: In person

Job Announcement MENA Program Director The International Legal Foundation (ILF) is hiring a program director to help advance the development of the ILF’s public defender programs in Tunisia and the West Bank. The ILF program director for the Middle East and North Africa (MENA) will lead the ILF’s long-term efforts in the region to build a culture of defense through practical skill-building and case-based mentoring, as well as project implementation aimed at strengthening the quality and effectiveness of defense services. This is a great opportunity for an experienced criminal defense lawyer to join a global team of experts who are fighting injustice and discrimination while transforming legal systems around the world. Driven by the belief that every person accused of a crime deserves to be represented by a well-trained lawyer, the ILF has established pioneering public defender programs in Afghanistan, Myanmar, Nepal, Tunisia and the West Bank of Palestine, and is providing technical assistance to legal aid providers in the Republic of Georgia and Indonesia, who are leading the fight for equal access to justice for poor and vulnerable accused. The ILF’s uniquely practical and effective approach focuses on incrementally developing the knowledge and skills of local lawyers through mentoring—not simply dropping in and providing one off trainings—empowering them to provide high-quality, client-centered, rights-based legal aid and challenge injustice. In addition to its ground-up work establishing effective public defender systems, the ILF also engages in high-level global advocacy, pushing countries, international institutions, and donors to prioritize legal aid as a fundamental human right. The ideal candidate will be a passionate, committed advocate with experience training and mentoring lawyers on how to use the law to increase access to justice and respect for the rule of law. They will also have familiarity with performance standards and guidelines for quality defense representation, with successful experience working in an international or inter-cultural setting. This position is intended to be based out of the ILF’s New York office in Midtown Manhattan, but both hybrid and completely remote opportunities are available. The salary range for this position is $75,000 to $90,000. The ILF considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. The ILF offers comprehensive benefits including health insurance and a 403(b) retirement plan. Responsibilities: - Direct mentoring, both in person and remotely, of Tunisian and Palestinian legal aid lawyers on actual casework and training, as necessary, to improve litigation, trial and advocacy skills; - Develop understanding of local law and practice in countries where the ILF works and develop effective litigation strategies to advance the rights of the criminally accused by addressing entrenched rights violations and gaps between the law and actual practice; - Oversee the development and updating of the ILF’s practice manuals, training guides and sample motions in existing country programs and/or in new countries that will assist in the mentoring of local staff and identify key issues to be litigated under the specific laws of the country; - Work with ILF country office senior management on upholding quality legal aid performance standards, and assist in developing and overseeing the ILF’s monitoring and evaluation systems, including the case management systems used by the ILF’s country offices in an effort to ensure accountability and to track continuous improvement and impact; - Draft ILF Case Notes summarizing cases that cover legal issues being addressed in ILF’s program offices, and work with the ILF’s communications team on dissemination; - Manage the ILF’s International Fellows Program, which places volunteer lawyers from around the world in our country offices to provide intensive mentoring to local lawyers, including preparation of the Fellows and oversight on progress and challenges; - Work with the New York and country program teams on the introduction and implementation of projects, grants and activities that advance early access to counsel and high-quality, client-centered, rights-based and holistic legal aid services; - Communicate with donors and stakeholders and help guide growth, expansion and sustainability of the ILF’s public defender programs; - Manage the report writing and the development of publications that cover the program and further the ILF’s advocacy; - Bring innovation and creativity to interventions and initiatives that aim to build justice sector understanding of the right to counsel and their role in ensuring access to justice; - Work effectively with the ILF’s Executive Director and Senior Program Director, and program and communications staff as necessary and appropriate, in supporting the ILF’s mission; - Represent the ILF globally, including at conferences and other advocacy forums. Qualifications: - Law degree and at least 5 years of practical experience in criminal defense - Strong preference will be given to candidates with appellate and public defender experience - Strong and demonstrated commitment to the ILF’s mission - Experience or knowledge in international and inter-cultural exchange and learning, including in the MENA region - Practical lawyering skills training experience - Excellent interpersonal and written communication skills - Demonstrated ability to work independently as well as in teams - Ability to work within strict timelines and handle multiple tasks - Strong preference for Arabic and/or French fluency - Ability and willingness to travel to ILF country offices, at times for extended periods of time, or be based regionally, as needed to execute the ILF’s work No telephone inquiries please. Only candidates selected for an interview will be contacted. Antiracism, diversity, and equity are critical to our organizational values and to the ILF’s mission to secure equal access to justice for all. Our success is dependent upon providing the space, resources, and support that allow our global team to bring their full selves to work, and to thrive. The International Legal Foundation is an equal opportunity employer. We practice inclusive hiring and work to achieve and maintain diversity across races, genders, sexualities, abilities, and experiences. We strongly encourage candidates of all identities to apply. System-impacted people (i.e. people with past involvement in the criminal justice system, directly or through family) are also strongly encouraged to apply.