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As a Call Center Agent, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service over the phone. You will handle a high volume of inbound and outbound calls in a timely manner, ensuring customer satisfaction and retention. Responsibilities: Answer incoming customer calls promptly and professionally. Provide accurate information about products, services, pricing, and availability. Assist customers with placing orders, processing returns, and resolving billing inquiries. Troubleshoot and resolve customer issues and complaints effectively and efficiently. Escalate complex issues to appropriate departments or supervisors for resolution. Follow up with customers to ensure their concerns are fully addressed and resolved. Keep detailed records of customer interactions, transactions, comments, and complaints. Adhere to company policies and procedures regarding customer interactions, confidentiality, and data security. Meet or exceed performance goals, including call handling metrics, quality assurance standards, and customer satisfaction targets. Participate in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques. Collaborate with team members and supervisors to improve processes, share best practices, and achieve collective goals. Maintain a positive and professional attitude in all customer interactions, even in challenging situations. Stay informed about industry trends, competitor activities, and new product offerings to better serve customers and provide relevant information. Flexibility to work in shifts, including evenings, weekends, and holidays, as required by business needs. Qualifications: High school diploma or equivalent; additional education or certification in customer service or related field is a plus. Previous experience in a customer service or call center environment preferred. Excellent communication skills, both verbal and written, with a clear and professional phone manner. Strong active listening skills and the ability to empathize with customers' concerns. Proficiency in computer skills, including typing, navigating multiple systems, and using CRM software. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Problem-solving skills with a proactive and solutions-oriented approach. Attention to detail and accuracy in data entry and documentation. Ability to work independently with minimal supervision and as part of a team. Adaptability to changing policies, procedures, and technology. Working Conditions: Office environment with prolonged periods of sitting and using a computer. High volume of incoming calls with varying levels of complexity and urgency. Occasional exposure to stressful or challenging customer interactions. Shift work may be required, including evenings, weekends, and holidays. Benefits: Competitive salary commensurate with experience. Flexible work schedule and remote work opportunity. Professional development and training opportunities. Health insurance, retirement plans, and other benefits package options. $30-40 per Hourly Rate.
We are currently seeking a Remote Data Entry Specialist to join our team. As a Remote Data Entry Specialist, you will be responsible for accurately inputting and maintaining data from various sources into our systems while working from a remote location. Your primary duties will include transferring data from paper documents, digital files, and spreadsheets into designated databases or electronic formats, ensuring data integrity, and identifying and rectifying errors. Additionally, you will collaborate with team members and supervisors remotely to prioritize tasks, meet deadlines, and address any concerns. The ideal candidate will possess strong attention to detail, excellent typing skills, and the ability to work independently with minimal supervision. Previous experience with remote work and proficiency in remote access tools and software is preferred. If you thrive in a remote work environment and have a passion for accuracy and organization, we encourage you to apply for this position. Responsibilities: 1. Independently manage and execute data entry tasks remotely, ensuring accuracy and efficiency in all operations. 2. Utilize remote access tools and software to securely access company databases and input data from various sources. 3. Verify the integrity of data by conducting thorough checks and validations, adhering to company standards and protocols. 4. Identify and resolve data discrepancies or errors remotely, collaborating with team members or supervisors as needed. 5. Organize and maintain electronic files and documents remotely, ensuring accessibility and proper categorization for future reference. 6. Prioritize and manage workload effectively, meeting remote deadlines and targets for data entry projects. 7. Maintain confidentiality and security of sensitive information while working remotely, following company policies and industry regulations. 8. Communicate regularly with remote team members and supervisors through email, messaging platforms, or virtual meetings to provide updates, seek guidance, and address any concerns. 9. Adapt to new remote tools, technologies, and processes to optimize efficiency and accuracy in remote data entry tasks. 10. Continuously improve remote data entry skills and knowledge through self-directed learning and participation in virtual training sessions or workshops. Pay: $20 per hour + $17 training bonus Note: In addition to the hourly rate of $20, a $17 training bonus will be provided upon successful completion of the training period.
Job Title: Senior Business Development Manager Company: Consulting BBN Corp* Location: Remote About Us: Consulting BBN Corp* is a global consulting powerhouse, specializing in IT business solutions, digital transformation, process improvement, and problem-solving for operations, government management, fintech, and cybersecurity. With over 17 years of experience spanning across America, Europe, and Africa, our team of experts has honed their skills in design, project and program management, communication, facilitation, and negotiation. We are proud to be a socially responsible company, with 25% of our profits redistributed to NGOs (non-governmental organizations) to support social and environmental causes. Job Summary: We are seeking an experienced and results-driven Senior Business Development Manager to join our team and drive revenue growth through new business development, partnerships, and strategic initiatives. The successful candidate will have a proven track record of developing and executing successful business development strategies, building and maintaining strong relationships with key decision-makers, and closing complex deals. Responsibilities: - Develop and execute comprehensive business development strategies to achieve company revenue goals - Conduct market research and stay up-to-date on industry trends to identify new business opportunities - Build and maintain strong relationships with key decision-makers at potential client companies - Collaborate with cross-functional teams to drive new business growth and ensure effective sales strategies - Negotiate and close complex deals with new and existing clients - Develop and manage sales pipelines, tracking progress and adjusting strategies as needed - Analyze sales data and market trends to identify areas for improvement and develop data-driven sales strategies Requirements: - 5+ years of experience in business development, sales, or a related field - Proven track record of securing new business contracts and driving revenue growth - Strong industry knowledge and network - Excellent communication, negotiation, and closing skills - Strong analytical and problem-solving skills - Ability to work independently and in a team environment We Offer: - Competitive commission structure - Opportunities for professional growth and development - Collaborative and dynamic work environment - Access to cutting-edge technologies and trends - Global perspective and local knowledge - Dedication to delivering tailored solutions that meet the unique needs of our clients - The satisfaction of working for a socially responsible company that gives back to the community If you are a motivated and results-driven professional looking to join a global consulting powerhouse and make a positive impact, please submit your application. We look forward to hearing from you!