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Full job description The Customer Success Manager (CSM) reports to the Sr. Manager of Customer Success. This role will leverage industry expertise and in-depth solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience. PRIMARY RESPONSIBILITIES Orchestrate multiple activities simultaneously to accomplish a goal. Get the most out of limited resources. Apply knowledge of internal structures, processes, and culture to resourcing efforts. Understand our customer’s business and collaborates on and supports solutions which meet customer expectations Utilize CRM tools to track customer activities effectively and accurately Assist with the delivery of customer business review meetings Understand and communicate overall customer health, including the identification and escalation of at-risk accounts Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions Support the establishment of clear responsibilities and processes for monitoring work and measuring results Build, own, and drive the customer engagement plan through execution and engagement for the customer Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally REQUIRED SKILLS/KNOWLEDGE/ABILITIES 2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience Ability to facilitate business relationships and effectively support assigned accounts Ability to work with a wide variety of customers and personalities Outstanding documentation and follow-up capabilities Ability to understand and manage customer expectations Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments Ability to take ownership of assigned opportunities and issues Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner Strong written and verbal communication skills Persuasive, encouraging, motivating, and professional personality Physically able to participate in training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint Physically able to participate virtually or in-person training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Ability to travel as needed to customer and company locations PREFERRED SKILLS/KNOWLEDGE/ABILITIES Understanding of multi-family industry at both corporate and property level Understanding of SaaS industry and technology (2+ years’ experience with SaaS) Understanding of products and services is preferred (1-2 years’ experience with products) Knowledge of Customer Success practices Experience with Customer Relationship Management (CRM) software such as, Salesforce Aptitude to learn software programs #LI-EC1 #LI-Remote Skills Required Cross Collaboration Accountability Customer Service Preferred Organization Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Full Job Description Mercy Drive, Inc. is looking for a Day Habilitation Driver/ Direct Support professional (Bilingual Spanish) Must have at least a high school diploma or GED. Must be able to drive a 12-15 Passenger Van. 30 Hours a week. Monday-Friday 7am-3pm (3 days a week) Duties include the following: (other duties may be assigned) 1. TO ENSURE SAFETY OF ASSIGNED PARTICIPANTS DURING THE PROGRAM HOURS AND PARTICIPANT IS NOT SEPARATED FROM A GROUP AT ANY TIME; EACH PARTICIPANT IS ACCOUNTED FOR WHEN THEY ARE OUT IN THE COMMUNITY OR USING ANY PUBLIC FACILITIES. TRANSPORT INDIVIDUALS. 2. To assist participants in attaining skills according to their abilities and behavioral needs identified in Group Day Habilitation Plan such as adaptive skills, socialization and communication skills, money management and travel training skills and additional individualized skills to be discussed with the Program Supervisor, participant, and circle of support. 3. To inform the Program Supervisor immediately about suspected incidents of any types of abuse, exploration, and neglect to the Individual during the service time, to document it in writing, and to report within 12-24 hours of incident discovery. 4. To always take into consideration that extra patience and understanding is imperative and essential when interacting with people who have special needs with physical and/or mental limitations. To be emotionally and physically capable of caring for members of this population. 5. To provide professional direct assistance and adequate supervision to participants during the service time and before ending the service, to remain always calm. To present as a positive role model for the individual. 6. Staff must perform a headcount of every participant before leaving and upon arrival at any location or destination including getting on and off vehicles, elevators or other mold of transportation. 7. To follow community safety agreement and professional boundaries policy at all times. 8. To complete and submit monthly summary notes and individual summary to Program Supervisor by the 5th of the month documenting continuous progress reviews according to OPWDD and the agency standards. 9. To ensure proper personal hygiene; to assist the participants with self-care, toileting, showering, tooth brushing, grooming, dressing and others as needed. To ensure the participant’s diaper is always clean. To check the diaper once again before dropping off the participant. 10. To assist in developing, coordinating and implementing curriculums and goals related activities by following the program’s schedule for each Individual and accompany participants safely to community resources (stores, places of worship, Library, Park, Museum, Grocery store, recreation and health facilities etc.) in order to promote the usage of available ordinary community resources. 11. To maintain daily documentation, to clock in/out daily, and to complete other Day Habilitation Documentation as required by the Program and the Supervisor. 12. To meet the deadlines assigned by the Program Supervisor, to ensure the documentation completed properly and submitted on time. 13. To maintain in the program a healthy and positive environment, including but not limited to safety, program/vehicle cleanliness, and maintenance of program supplies. Assist the driver in maintaining a safely operated bus (making sure Participants are properly seated and buckled up during transit) 14. Monitor riders’ behavior during trips and report any sign or symptoms of illness or adverse medication reaction to the site supervisor in order to implement an appropriate plan of action. 15. To perform monthly fire drills with participants at the program. 16. To report “in” and “out” of the Participant’s home or at the Community by contacting Program Supervisor. 17. To inform the Program Supervisor immediately about any issues/problems by using the Agency Cell Phone. 18. To use communication skills in order to participate effectively as a team member. 19. To use equipment and supplies efficiently and inform the Program Supervisor of shortages/needs. To maintain agency cell phone, E-Z pass and other agency property accurately. 20. To keep Program’s Supervisor informed immediately of any changes in participant’s or work schedule. To report the program’s supervisor one day prior in case of calling for sick day off. 21. To participate in scheduled group supervision and/or biweekly meetings, to attend in-office or OPWDD provided trainings when appropriate and relevant to job duties in order to increase knowledge of services and share professional support. To attend Initial/Annual/Semi-Annual Day Habilitation Plan reviews and other meetings if required. 22. Perform other/additional duties as assigned by Executive Director, Program Manager and Program Supervisor. 23. Transport Individuals in 12 Passenger Vans. Work Remotely No Job Type: Part-time Pay: $17.95 per hour Benefits: Life insurance Paid time off Retirement plan Schedule: 10 hour shift Weekends as needed Education: High school or equivalent (Required) License/Certification: Driver's License (Required) Work Location: In person
We are currently seeking a highly organized and proactive individual to join our team as a Remote Part-Time Personal Assistant. This position offers the flexibility to work remotely from any location and provides an opportunity to support our executives in managing their day-to-day tasks efficiently.Job Description: As a Remote Part-Time Personal Assistant, you will play a key role in providing comprehensive administrative support to our executives. Your responsibilities will include managing schedules, coordinating appointments, handling correspondence, and assisting with various tasks to enhance productivity and organization. This role requires strong communication skills, attention to detail, and the ability to work independently in a remote setting. Key Responsibilities: Manage executives' calendars, including scheduling meetings, appointments, and travel arrangements. Handle incoming and outgoing communications, including emails, phone calls, and other correspondence. Organize and prioritize tasks to ensure deadlines are met and objectives are achieved. Prepare and edit documents, presentations, and reports as needed. Coordinate logistics for meetings and events, including agenda preparation and note-taking. Conduct research on various topics and compile relevant information for decision-making purposes. Assist with personal tasks and errands for executives, as required. Maintain confidentiality and discretion when handling sensitive information. Provide general administrative support to ensure smooth day-to-day operations. Collaborate with team members and other departments to facilitate seamless operations. Requirements: Previous experience as a personal assistant, executive assistant, or similar role preferred. Excellent organizational and time management skills, with the ability to prioritize tasks effectively. Strong communication skills, both written and verbal. Proficiency in Microsoft Office Suite and other relevant software applications. Ability to work independently and remotely, while also being a team player. High degree of professionalism and integrity, with the ability to maintain confidentiality. Attention to detail and accuracy in completing tasks. Reliable internet connection and access to necessary technology for remote work. Benefits: Flexible part-time schedule, allowing for work-life balance. Opportunity to work remotely from any location. Competitive hourly rate based on experience. Professional development opportunities and exposure to various aspects of business operations. Collaborative and supportive team environment.
Position: Outside Sales Manager Location: Brooklyn, NY Reports to: VP of Sales & Marketing Hours: Full-time, 40 hours per week (some evenings/weekends) Exempt About Brooklyn SolarWorks Brooklyn SolarWorks was founded in 2015 with a purpose and mission to make “solar” appealing, easy, and available for all Brooklyn’s urban homeowners. To meet the challenges of installing solar on NYC rooftops, BSW has pioneered a one-of-a kind solar canopy design and developed unique installation methods. We are committed to building a diverse, sustainably minded, and ever-growing team to best serve our customers and clean energy overall. Our company motto is "Make Sun Fun". Why Brooklyn SolarWorks We are committed to building a diverse, sustainably minded, comfortable and ever-growing team that allows us to deliver a high degree of customer satisfaction and provide them with clean energy solutions. We believe and advocate for work life balance and growing at a manageable pace. Our staff and our customers are who we are, and here, their voice truly matters. To get a sense of our culture and environment check out our social media channels: IG, TikTok and FB: brooklynsolarworks, Twitter: bksolarworks. Company Values: Inquisitive, Committed, Adaptable, and Passionate. 2023 Employee Satisfaction Survey - 96% of respondents reported having autonomy and independence in the day to day of my job. - 100% of respondents reported the company considers my concerns, thoughts and beliefs when decision making. - 100% of respondents reported their supervisor treats everyone respectfully and fairly. - 96% of respondents reported the company is committed to improving the diversity of employees. - 93% of respondents reported they are satisfied with the employee benefits and perks provided to me. About the Position Brooklyn SolarWorks is seeking an Outside Sales Manager to bring our dynamic Sales team to the next level. As the Outside Sales Manager, you will not only carry out the duties of a solar consultant but will also lead a team of consultants and oversee the support and services provided to clients. Your duties will include developing strategic plans, team coaching, setting expectations and ensuring all consultants are meeting (and exceeding) monthly sales targets. Responsibilities: - Signing up new clients for solar installation - Preparing and reviewing designs for the customer’s solar installation. - Providing customers with quotes and explaining the applicable incentives available - Guiding customers through loan applications - Generating leads Managerial Responsibilities: - Drive Sales Team to exceed their quota monthly - Reach and exceed team monthly/quarterly/annual goals - Aid in the recruitment, hiring, and training of staff. - Analyze data and market trends to identify areas/opportunities for improvement and create value propositions. - Work with cross functional teams (Marketing, Inside Sales, and Design) to drive successful day to day operations. - Supervise direct reports; serve as a leader and mentor, in their professional development and goals. - Coordinate with VP of Sales & Marketing on team growth and strategy development. - Carry out additional duties as assigned by the VP of Sales & Marketing. Required Skill Set - At least (3) three years of prior sales consultant/direct sales experience. - Valid CLEAN Driver’s license is required. - Managerial experience is required. - Bi-lingual (spanish) is preferred. - In-depth knowledge of solar equipment and installations. - Excellent interpersonal skills and friendly disposition. - Ability to relate technical information in easy-to-understand terms. - Ability to travel and work irregular hours. - Strong Relation-building skills. - Strong Problem-Solving and Decision-Making skills. - Strong Attention to Detail. - Strong technical & computer skills. - A passion for Brooklyn SolarWork’s mission and clean energy overall. Benefits/Compensation: - $75,000-$80,000 base + commissions & bonuses; 140k expected OTE - (Free options are available) Medical, Vision, Dental and Life Insurance - 401k (Traditional & Roth) retirement plan + 4% tiered company matching. - Transportation perks/benefits - Paid Time Off + Sick Days - 11 Company Holidays - Quarterly Profit-sharing Bonus - Free Employee Assistance Program - Monthly Commuter Travel Benefits - Occasional Company provided snacks and lunches - Additional Voluntary Benefits. .. i.e. HSA, FSA, Pet insurance, STD, LTD etc… How to Apply: Interested applicants must provide a resume to be considered. Candidates may apply through our website. Brooklyn SolarWorks equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship, immigration status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interview Stages: Candidate Applies- Resume is Reviewed- Interview Request- Interview Conducted(max 3)- Hire is made. Remote Status Travel % Hybrid model possible post probation 50%
Would you like to join our team? We keep growing! With headquarters in Malaga (Spain) and branches in Albufeira (Portugal) and Cancun (Mexico), Paraty Tech is a technology company specializing in the development of solutions and tools aimed at boosting direct sales for hotels, hotel chains and other tourist accommodation. The Business Development Manager will play a critical role in selling and developing business at regional level across new markets. Success for the Business Development Manager will open up opportunities across the hospitality industry business with the potential to move into new markets. Responsibilities: Perform market prospecting for new markets to identify and analyze the feasibility of expansion opportunities. Develop the market in new strategic regions. Elaborate strategic plan. Permanent control of results, budgets and business development within this region. Partnership proposition, support, cooperation and maintenance in the region. Active search for new sales opportunities and acquisition of new clients. Develop and implement new strategies in cooperation with the team, focused on client requirements. Preparation of statistics and reports and permanent maintenance of the CRM (Salesforce) as well as market research. Brand awareness and visibility through participation in trade fairs, roadshows and events to represent the company. Providing sales forecast, reports and market research. Contribution to the creation of documentation for promotion and sales support. Collaborate and work with the expansion manager in the expansion strategic plan, after analyzing the potential market and based on the company's needs. Monitor all existing lease contracts and renegotiate their expiration conditions, as well as draft and secure their signatures. Active and effective cooperation with the relevant departments in our headquarters. Target markets: United States of America California Texas Miami South Carolina Hawaii Bahamas Requirements: University degree in Tourism. Proven essential knowledge and experience in the tourism / hotel industry. Have a strong network of business contacts in the tourism / hotel sector / technology companies. Proven experience in business development in new markets. Strong skills in budget estimation. Geographical flexibility for both national and international travel. Business-to-business sales experience in professional services and technology solutions is strongly preferred. English (native American). Skills: Negotiation skills: Your strong negotiation skills and situational awareness are excellent. Excellent English: You were born in the United States of América or have been living there for a long time and you have exceptional English-speaking and writing skills. Quota achievement: You have a proven ability to meet sales quotas, negotiate effectively, and solve problems. Building relationships: You understand the importance of building credibility-based relationships with clients and stakeholders. Results-oriented: You focus on achieving the objectives and are driven by results. Commercial mindset: You possess the ability to think commercially and effectively interact with people in commercial roles. Active listening: You excel in active listening, understanding client needs, and providing tailored solutions. Resilience and persistence: You are resilient, diligent, and persistent, never shying away from challenges or tough conversations with prospects and clients. We offer: Attractive salary and bonus. Flexible working hours. Independence at work and possibility to implement own ideas. Possibility of professional development, fast-growing company. A well-coordinated team (no rotation!). Friendly working atmosphere. Lack of micromanagement, flexibility at work. Team events. Job Type: Full-time Work Location: Remote