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Full job description Job Summary: We are seeking a friendly and professional Salon Receptionist/Assistant to join our team. As the first point of contact for our salon, you will play a crucial role in providing exceptional customer service and ensuring a smooth and enjoyable experience for our clients. The ideal candidate will have excellent communication skills, a passion for the beauty industry, and a strong ability to multitask. With experience in beauty and salon. Responsibilities: - Greet clients with a warm and friendly demeanor - Schedule appointments and manage the salon's booking system - Answer phone calls and respond to inquiries - Provide information about salon services, products, and pricing - Assist clients in selecting retail products that meet their needs - shampoo clients - Process retail sales transactions accurately and efficiently - Maintain cleanliness and organization of the reception area - Sanitize tools and equipment according to salon standards - Upsell salon services and retail products to maximize revenue - Provide exceptional customer service at all times Skills: - Strong retail math skills for processing sales transactions - Proficiency in makeup application techniques - Knowledge of retail sales strategies to promote products effectively - Familiarity with straight razor techniques (preferred but not required) - Understanding of nail care services (preferred but not required) - Basic knowledge of barbering services (preferred but not required) - Excellent verbal and written communication skills - Ability to multitask and prioritize tasks effectively - Strong attention to detail and organizational abilities - Proven ability to upsell products and services - Exceptional customer service skills If you are passionate about the beauty industry, have excellent communication skills, and enjoy providing exceptional customer service, we would love to hear from you. Join our team as a Salon Receptionist and be part of creating an unforgettable experience for our clients. Job Types: Full-time, Part-time Pay: $14.00 - $15.00 per hour Expected hours: 27 per week Benefits: Employee discount Flexible schedule Paid time off Schedule: Afternoon shift Choose your own hours Day shift Monday to Friday Weekends as needed Supplemental pay types: Tips Ability to Relocate: Brooklyn, NY 11222: Relocate before starting work (Required) Work Location: In person
We are looking for a friendly and hard-working Call Center Representative to join our growing team. You will be responsible for answering all incoming calls and emails, handling customer questions and complaints, and transferring potential leads to our sales team. Candidates should have an outgoing and positive demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person. Tasks Respond to incoming calls and messages in a timely manner throughout shift Identify customer questions, complaints, concerns, and overall needs Provide sufficient answers and solutions to all customer queries Handle customer complaints respectfully and professionally Redirect customers to appropriate departments and teams when appropriate Generate leads for sales team by screening callers and identifying potential sales opportunities Meet or exceed call quotas and sales assist quotas, both personally and as a team unit Follow all communication procedures, policies, and guidelines during every customer interaction Requirements High school diploma or equivalent (GED) Customer service experience preferred Familiarity with CRM systems a plus Excellent communication and time management skills Ability to multitask Outgoing and friendly personality Benefits Benefits for eligible F-T & P-T employees include: Work/Life Balance, Health & Dental, Community Involvement / Matching Gifts Program, Tuition Reimbursement Assistance & Education Life Works, Employee Stock Purchase Plan, Employee Wellness and 401k plans. Paid Time Off and Holidays with Generous Company Discounts.