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Full job description The Customer Success Manager (CSM) reports to the Sr. Manager of Customer Success. This role will leverage industry expertise and in-depth solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience. PRIMARY RESPONSIBILITIES Orchestrate multiple activities simultaneously to accomplish a goal. Get the most out of limited resources. Apply knowledge of internal structures, processes, and culture to resourcing efforts. Understand our customer’s business and collaborates on and supports solutions which meet customer expectations Utilize CRM tools to track customer activities effectively and accurately Assist with the delivery of customer business review meetings Understand and communicate overall customer health, including the identification and escalation of at-risk accounts Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions Support the establishment of clear responsibilities and processes for monitoring work and measuring results Build, own, and drive the customer engagement plan through execution and engagement for the customer Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally REQUIRED SKILLS/KNOWLEDGE/ABILITIES 2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience Ability to facilitate business relationships and effectively support assigned accounts Ability to work with a wide variety of customers and personalities Outstanding documentation and follow-up capabilities Ability to understand and manage customer expectations Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments Ability to take ownership of assigned opportunities and issues Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner Strong written and verbal communication skills Persuasive, encouraging, motivating, and professional personality Physically able to participate in training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint Physically able to participate virtually or in-person training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Ability to travel as needed to customer and company locations PREFERRED SKILLS/KNOWLEDGE/ABILITIES Understanding of multi-family industry at both corporate and property level Understanding of SaaS industry and technology (2+ years’ experience with SaaS) Understanding of products and services is preferred (1-2 years’ experience with products) Knowledge of Customer Success practices Experience with Customer Relationship Management (CRM) software such as, Salesforce Aptitude to learn software programs #LI-EC1 #LI-Remote Skills Required Cross Collaboration Accountability Customer Service Preferred Organization Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
No Experience? No Problem! Here at SCI - we believe in giving everyone a chance to excel. You don't need prior experience to thrive in our remote roles; we will provide you with the training and support you need to succeed. If you're eager to learn and grow, we encourage you to apply. Hiring a procurement Specialist/ Analyst to support our shared services enterprise procurement team. Our team is comprised of five procurement teams responsible for buying our I.T materials and services across a range of components and hardware from our verified supliers and vendors through complex technical and facilities services. The procurement team manages and facilitates procurement from purchases through payment to support the donation of the required IT equipments. The Non-Product procurement team is a high volume, fast paced team that relies heavily on metrics to drive value throughout the end-to-end procurement process. Our ideal candidate will be able to manage multiple priorities, facilitate inspection of packages received and delivery, and develop lasting relationships with the supply base. Primary Responsibilities: 1. Reshipping, sorting and repackaging of delivered goods. 2. Obtaining proposal/quotation activities 3. Documentation write-up 4. Selecting qualified suppliers and perform due diligence 5. Package management and delivery assurance 6. Review of statements of Work 7. Creating Non-Disclosure Agreements and/or Proprietary Information Experience in any of the following: 1. Purchase order management on online stores (Walmart, Target, Bestbuy, affirm) including documentation 2. Excellent time management skills, with the ability to manage multiple priorities simultaneously 3. Understand how to identify and escalate issues (how and when) 4. Experience with analysis and problem solving 5. Negotiation skills (internal, across the businesses; external with suppliers) 6. Leadership skills – influence, presence, ability to interface internally and with suppliers 7. Ability to effectively interface with senior management on major matters pertaining to its policies, plans, and objectives 8. Ability to develop peer relationships with senior executives, cross functional teams, customers, and program manager
Job Title: Senior Business Development Manager Company: Consulting BBN Corp* Location: Remote About Us: Consulting BBN Corp* is a global consulting powerhouse, specializing in IT business solutions, digital transformation, process improvement, and problem-solving for operations, government management, fintech, and cybersecurity. With over 17 years of experience spanning across America, Europe, and Africa, our team of experts has honed their skills in design, project and program management, communication, facilitation, and negotiation. We are proud to be a socially responsible company, with 25% of our profits redistributed to NGOs (non-governmental organizations) to support social and environmental causes. Job Summary: We are seeking an experienced and results-driven Senior Business Development Manager to join our team and drive revenue growth through new business development, partnerships, and strategic initiatives. The successful candidate will have a proven track record of developing and executing successful business development strategies, building and maintaining strong relationships with key decision-makers, and closing complex deals. Responsibilities: - Develop and execute comprehensive business development strategies to achieve company revenue goals - Conduct market research and stay up-to-date on industry trends to identify new business opportunities - Build and maintain strong relationships with key decision-makers at potential client companies - Collaborate with cross-functional teams to drive new business growth and ensure effective sales strategies - Negotiate and close complex deals with new and existing clients - Develop and manage sales pipelines, tracking progress and adjusting strategies as needed - Analyze sales data and market trends to identify areas for improvement and develop data-driven sales strategies Requirements: - 5+ years of experience in business development, sales, or a related field - Proven track record of securing new business contracts and driving revenue growth - Strong industry knowledge and network - Excellent communication, negotiation, and closing skills - Strong analytical and problem-solving skills - Ability to work independently and in a team environment We Offer: - Competitive commission structure - Opportunities for professional growth and development - Collaborative and dynamic work environment - Access to cutting-edge technologies and trends - Global perspective and local knowledge - Dedication to delivering tailored solutions that meet the unique needs of our clients - The satisfaction of working for a socially responsible company that gives back to the community If you are a motivated and results-driven professional looking to join a global consulting powerhouse and make a positive impact, please submit your application. We look forward to hearing from you!