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As a Call Center Agent, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service over the phone. You will handle a high volume of inbound and outbound calls in a timely manner, ensuring customer satisfaction and retention. Responsibilities: Answer incoming customer calls promptly and professionally. Provide accurate information about products, services, pricing, and availability. Assist customers with placing orders, processing returns, and resolving billing inquiries. Troubleshoot and resolve customer issues and complaints effectively and efficiently. Escalate complex issues to appropriate departments or supervisors for resolution. Follow up with customers to ensure their concerns are fully addressed and resolved. Keep detailed records of customer interactions, transactions, comments, and complaints. Adhere to company policies and procedures regarding customer interactions, confidentiality, and data security. Meet or exceed performance goals, including call handling metrics, quality assurance standards, and customer satisfaction targets. Participate in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques. Collaborate with team members and supervisors to improve processes, share best practices, and achieve collective goals. Maintain a positive and professional attitude in all customer interactions, even in challenging situations. Stay informed about industry trends, competitor activities, and new product offerings to better serve customers and provide relevant information. Flexibility to work in shifts, including evenings, weekends, and holidays, as required by business needs. Qualifications: High school diploma or equivalent; additional education or certification in customer service or related field is a plus. Previous experience in a customer service or call center environment preferred. Excellent communication skills, both verbal and written, with a clear and professional phone manner. Strong active listening skills and the ability to empathize with customers' concerns. Proficiency in computer skills, including typing, navigating multiple systems, and using CRM software. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Problem-solving skills with a proactive and solutions-oriented approach. Attention to detail and accuracy in data entry and documentation. Ability to work independently with minimal supervision and as part of a team. Adaptability to changing policies, procedures, and technology. Working Conditions: Office environment with prolonged periods of sitting and using a computer. High volume of incoming calls with varying levels of complexity and urgency. Occasional exposure to stressful or challenging customer interactions. Shift work may be required, including evenings, weekends, and holidays. Benefits: Competitive salary commensurate with experience. Flexible work schedule and remote work opportunity. Professional development and training opportunities. Health insurance, retirement plans, and other benefits package options. $30-40 per Hourly Rate.
We are currently seeking a Remote Data Entry Specialist to join our team. As a Remote Data Entry Specialist, you will be responsible for accurately inputting and maintaining data from various sources into our systems while working from a remote location. Your primary duties will include transferring data from paper documents, digital files, and spreadsheets into designated databases or electronic formats, ensuring data integrity, and identifying and rectifying errors. Additionally, you will collaborate with team members and supervisors remotely to prioritize tasks, meet deadlines, and address any concerns. The ideal candidate will possess strong attention to detail, excellent typing skills, and the ability to work independently with minimal supervision. Previous experience with remote work and proficiency in remote access tools and software is preferred. If you thrive in a remote work environment and have a passion for accuracy and organization, we encourage you to apply for this position. Responsibilities: 1. Independently manage and execute data entry tasks remotely, ensuring accuracy and efficiency in all operations. 2. Utilize remote access tools and software to securely access company databases and input data from various sources. 3. Verify the integrity of data by conducting thorough checks and validations, adhering to company standards and protocols. 4. Identify and resolve data discrepancies or errors remotely, collaborating with team members or supervisors as needed. 5. Organize and maintain electronic files and documents remotely, ensuring accessibility and proper categorization for future reference. 6. Prioritize and manage workload effectively, meeting remote deadlines and targets for data entry projects. 7. Maintain confidentiality and security of sensitive information while working remotely, following company policies and industry regulations. 8. Communicate regularly with remote team members and supervisors through email, messaging platforms, or virtual meetings to provide updates, seek guidance, and address any concerns. 9. Adapt to new remote tools, technologies, and processes to optimize efficiency and accuracy in remote data entry tasks. 10. Continuously improve remote data entry skills and knowledge through self-directed learning and participation in virtual training sessions or workshops. Pay: $20 per hour + $17 training bonus Note: In addition to the hourly rate of $20, a $17 training bonus will be provided upon successful completion of the training period.
Would you like to join our team? We keep growing! With headquarters in Malaga (Spain) and branches in Albufeira (Portugal) and Cancun (Mexico), Paraty Tech is a technology company specializing in the development of solutions and tools aimed at boosting direct sales for hotels, hotel chains and other tourist accommodation. The Business Development Manager will play a critical role in selling and developing business at regional level across new markets. Success for the Business Development Manager will open up opportunities across the hospitality industry business with the potential to move into new markets. Responsibilities: Perform market prospecting for new markets to identify and analyze the feasibility of expansion opportunities. Develop the market in new strategic regions. Elaborate strategic plan. Permanent control of results, budgets and business development within this region. Partnership proposition, support, cooperation and maintenance in the region. Active search for new sales opportunities and acquisition of new clients. Develop and implement new strategies in cooperation with the team, focused on client requirements. Preparation of statistics and reports and permanent maintenance of the CRM (Salesforce) as well as market research. Brand awareness and visibility through participation in trade fairs, roadshows and events to represent the company. Providing sales forecast, reports and market research. Contribution to the creation of documentation for promotion and sales support. Collaborate and work with the expansion manager in the expansion strategic plan, after analyzing the potential market and based on the company's needs. Monitor all existing lease contracts and renegotiate their expiration conditions, as well as draft and secure their signatures. Active and effective cooperation with the relevant departments in our headquarters. Target markets: United States of America California Texas Miami South Carolina Hawaii Bahamas Requirements: University degree in Tourism. Proven essential knowledge and experience in the tourism / hotel industry. Have a strong network of business contacts in the tourism / hotel sector / technology companies. Proven experience in business development in new markets. Strong skills in budget estimation. Geographical flexibility for both national and international travel. Business-to-business sales experience in professional services and technology solutions is strongly preferred. English (native American). Skills: Negotiation skills: Your strong negotiation skills and situational awareness are excellent. Excellent English: You were born in the United States of América or have been living there for a long time and you have exceptional English-speaking and writing skills. Quota achievement: You have a proven ability to meet sales quotas, negotiate effectively, and solve problems. Building relationships: You understand the importance of building credibility-based relationships with clients and stakeholders. Results-oriented: You focus on achieving the objectives and are driven by results. Commercial mindset: You possess the ability to think commercially and effectively interact with people in commercial roles. Active listening: You excel in active listening, understanding client needs, and providing tailored solutions. Resilience and persistence: You are resilient, diligent, and persistent, never shying away from challenges or tough conversations with prospects and clients. We offer: Attractive salary and bonus. Flexible working hours. Independence at work and possibility to implement own ideas. Possibility of professional development, fast-growing company. A well-coordinated team (no rotation!). Friendly working atmosphere. Lack of micromanagement, flexibility at work. Team events. Job Type: Full-time Work Location: Remote
We are seeking a highly motivated and experienced Travel Agent to join our team at Queen Travel Agency and Tours. As a Travel Agent, you will be responsible for assisting clients in planning and booking their travel arrangements, providing exceptional customer service, and ensuring a smooth and enjoyable travel experience. Responsibilities: - Assist clients in selecting and booking travel packages, including flights, accommodations, transportation, and tours, based on their preferences and budget. - Provide accurate and up-to-date information on travel destinations, including visa requirements, local customs, and attractions. - Research and compare travel options to ensure clients receive the best deals and value for their money. - Collaborate with airlines, hotels, car rental companies, and other travel service providers to secure reservations and negotiate rates. - Process payments, issue tickets, and provide clients with all necessary travel documents. - Handle any travel-related issues or emergencies that may arise during the trip, including flight delays, cancellations, or changes in itinerary. - Build and maintain strong relationships with clients to understand their travel preferences and provide personalized recommendations for future trips. - Stay informed about industry trends, new travel destinations, and changes in travel regulations to provide clients with the most current information. - Meet sales targets and contribute to the overall success of the agency. Requirements: - Proven work experience as a Travel Agent or in a similar role. - Excellent knowledge of travel products, services, and destinations. - Strong customer service and communication skills. - Proficient in using travel booking systems and software. - Ability to multitask and work under pressure in a fast-paced environment. - Detail-oriented and highly organized. - Ability to work independently and as part of a team. - Flexibility to work on evenings, weekends, and holidays as required. - Certification or diploma in Travel and Tourism is preferred. Join our team at Queen Travel Agency and Tours and be a part of creating unforgettable travel experiences for our clients. Apply now!