Dispensary Associate- Keyholder
4 days ago
Manhattan, New York
THC The Herbal Care is seeking a Dispensary Key Holder who will be responsible for ensuring each our customers receive outstanding service, by providing a positive and friendly environment, assist members with their personal needs, maintaining solid product knowledge, with a high level of customer service. Essential Duties and Responsibilities: Assist with management of controls and inventory of dispensary
Assist with cash handling procedures
Assist with management of team and engagement
Assist with open and close procedures of dispensary
Provide exceptional customer service following established standards
Develop and maintain rapport with our patients, vendors, service providers, and staff
Ensure members’ concerns and/or questions are solved and answered promptly and efficiently, and communicate member requests and/or problems to management when needed
Recommend, select and help locate the proper medicine for the patient depending on their individual needs
Communicate the effects of different types of cannabis to patients clearly and effectively
Ensure strict controls to protect organization assets at the direction of management
Set up and break down display cases daily. Assist in display maintenance and housekeeping
Assist in processing and replenishing merchandise and monitoring floor stock, and participate in inventory counts
Answer phone calls and forward to the appropriate staff member
Frequently maintain dispensary’s cleanliness, i.e., dusting, glass cleaning, sweeping, and sanitization
Maintain a positive work environment conducive to trust and respect
Maintain the strictest confidentiality in compliance with HIPAA guidelines
Perform other related work as required
Education and/or Work Experience Requirements: High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience
Track record of top-performing behavior
Retail, cash handling, and Point of Sales (POS) experience required
Working knowledge of Microsoft Office
Experience in the medical cannabis industry desirable but not required
Must be 21 years old
Subject to background check per state cannabis regulations
Must be able to work weekends and some holidays
Excellent oral and written communication skills
Proficient computing skills
Innate desire to achieve success and a work ethic to match
Ability to critically think and problem solve without direction
High level of integrity
Full-time availability is required
Physical Requirements: Work may require prolonged sitting/standing, some bending, stooping, and stretching. cash register, credit card machine, photocopier, telephone, calculator, and other office equipment. . It requires lifting to 50 pounds occasionally. *Available weekends a must*