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Job description Overview: At Mia's Brooklyn Bakery, we serve up graciousness and are happy to put the needs of our guests first. We are attentive and accommodating to our guests and to each other. We work diligently with a dedication to quality at our core. We are seeking Shift Supervisor candidates for our Upper East Side, Manhattan based bakery. The Shift Supervisor are responsible for directing other crew members (in addition to their regular duties) to run the store efficiently by being able to divide up duties and enforce them. Under this role, you will be responsible for knowing how to prepare all beverages, serve and tend to both our Dine-in and Take-out customers, stock merchandise for the next business day, and operate all machines that the store uses. Our Shift Supervisor is the face of Mias Brooklyn Bakery; they provide friendly, fast, accommodating service to our customers KNOWLEDGE AND RESPONSIBILITIES · Providing excellent customer service to all customers that come into the establishment or call for orders following Mias Bakeries high standard of excellence · Check quality of all the products for displays and organize rotation of displays for all pastries and desserts · Delegating the duties between crew members on the floor and assigning the duties to be carried out · Checking on the crew to make sure said duties are completed · Enter in the customer’s order in the POS and know how to use the POS system in place · Work and thrive in a team-work environment · Adhere to food safety guidelines · Make beverages on the basis and demand during operating business hours and prepare coffee · Always keep all areas of the store clean while operating during business hours · Refill and organize all pasties and beverages on display · Help unload & organize deliveries · Handle delivery and catering orders · For Opening Shifts: Cleaning all tabletops, turning on all lights, TVs, radios and drink displays · For Closing Shifts: Cleaning all tabletops, preparing the drinks for next business day, sanitization processes, turning off all machines, powering off all computers and turning off all lights, TVs and radios WHAT YOU NEED TO HAVE · 1-2 years of food handling/store experience at a café/bakery · Minimum High School Diploma/GED · Positive and passionate attitude! · High sense of integrity and ownership. · Basic math skills (add, subtract, multiply, divide). · Able to lift up to 25 lbs. · Time management, ability to prioritize and follow direction. · Adherence to food safety guidelines. · Proficient in Point-of-Sale systems, currently micros. Understand the importance of cash handling and accuracy of transactions. · Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us. · High emotional intelligence with the ability to work with diverse teams by being highly empathetic, intuitive, self-motivated and driven. · Teams Win! Must be a team player who fosters a collaborative and engaged environment. · Being a Brand Ambassador, with an excellent knowledge of and commitment to the Mias Brooklyn Bakery Mission, Vision, Brand Values and Culture. · A Food Handler’s Certificate is a must or must be willing to get one in the first 30 days of employment. Job Types: Full-time, Part-time Pay: $17.50 - $20.00 per hour Expected hours: 40 per week Benefits: 401(k) matching Employee discount Flexible schedule Paid training Experience level: 1 year Restaurant type: Bakery Café Casual dining restaurant Coffee shop Fast casual restaurant Quick service & fast food restaurant Shift: 10 hour shift 8 hour shift Day shift Evening shift Morning shift Night shift Weekly day range: Every weekend Monday to Friday Rotating weekends License/Certification: Food Handler Certification (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to Relocate: New York, NY 10128: Relocate before starting work (Required) Work Location: In person
Join Glassolutions, a leader in architectural glass and metal solutions based in New York, as our Assistant Project Manager. Here, you'll work on impactful projects that contribute to innovative glass and metal designs. If you have a deep understanding of architectural glass and aluminum systems and a passion for high-quality project management, this role is for you. Thrive in a collaborative environment where your contributions directly impact project success. Key Responsibilities: - Partner with the Project Manager to lead key aspects of commercial architectural glass projects including storefronts, curtain walls, windows, glazing, railings, and decorative metals, ensuring projects meet the highest standards. - Read and interpret project plans, specifications, and spreadsheets. - Manage project requirements, submittals, shop drawing reviews, and design processes. - Support material ordering through stock length takeoffs, material optimization, and purchase orders. Check in material deliveries for compliance. - Aid in installation planning, equipment mobilization, scheduling, and jobsite logistics. - Assist in preparing project closeout documents and warranties. - Collaborate with sales and estimating teams to ensure accurate project proposals. Qualifications: - Minimum of 2-5 years of experience in project management, specifically within the architectural glass or metal industry. - Expertise in Kawneer Direct and Demichele Group PartnerPak systems is advantageous. - Familiarity with the following brands is a plus - Kawneer, Efco, YKK, Wausau, CRL. - Strong organizational and communication skills. - Knowledge of project management tools and software such as MS Office Suite/365 Programs, Bluebeam, Procore, Teams, etc. Benefits: - Health Insurance - 401K - Paid Time Off - Dental Insurance - Vision Insurance Why Glassolutions? - Career Growth: Opportunity to advance in a fast-growing architectural company. - Impactful Projects: Directly contribute to projects that set industry standards. - Collaborative Culture: Work with a talented team in a supportive environment. - Comprehensive Benefits: Health insurance, 401K, paid time off, and more. Glassolutions is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive environment where everyone is treated with respect and has equal access to opportunities. We encourage applicants from all backgrounds to apply. Job Type: Full-time Pay: $50,000.00 - $65,000.00 per year Benefits: - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance Work Location: In person
PANERA CAFE TEAM MANAGER Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goals—and help others do the same? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed—every day, in every way. Come join the fun! Panera Perks: Competitive pay: $23 - $27.50 Eligible for a quarterly bonus Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you’ll thrive on our team. Our Team Managers make every shift shine. As a Team Manager at Panera, you are key to the success of your bakery-cafe. You handle a wide range of responsibilities, all to ensure that both customers and associates have a great experience. Our Team Managers ensure that every shift is a great one—by developing our people, managing team performance, and building the warm, inclusive, authentic Panera team culture. As part of your bakery-cafe’s management team, you report directly to the General Manager or Operating Partner. Each Team Manager oversees a different part of the bakery-cafe, from food cost management to drive-thru, delivery, or catering operations. As a Team Manager at Panera, your responsibilities include but are not limited to: Build our culture of Warmth, Belonging, Growth, and Trust. Be an ambassador of our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Ensure extraordinary guest experiences. Make sure every customer is delighted by the quality of our food, service, staff, and safety measures. Build engaging relationships that lead to long-term, loyal customers. Help your bakery-cafe grow and succeed. Coach and motivate your team to exceed your bakery-cafe's goals—for sales, speed of service, order accuracy, and cafe health. Train your team on food safety standards and ensure they are maintained. Lead, manage, and develop your associates. Hire and onboard new associates and provide ongoing training and development, including constructive feedback, as needed. Keep your team energized and engaged. Recognize and celebrate individual and team achievements. This opportunity is for you if: You are warm, inclusive, trustworthy, and able to develop people. You like the hustle and bustle of the hospitality industry. You want to lead a fun, energized team that works hard and laughs often. You can work flexible hours, including nights and weekends. You’re committed to, and experienced with, health and food safety. You want to have a positive impact on your customers and community. You meet these requirements: Proven ability to direct, motivate, coach, and develop others in a fast-paced environment Demonstrated ability to run great shifts 1+ year(s) of restaurant management experience preferred ServSafe certification (or able to pass) At least 18 years of age Growth opportunities at Panera: A Path to Success: Most of our retail managers started as hourly associates. If your goal is Assistant General Manager or General Manager, we’ll help you get there. Skills and Training: Every day at Panera we help build your skills and prepare you for a strong career—whatever your goals may be. Nationwide Opportunities: We open about 100 new cafes each year—so you'll have plenty of chances to grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer
Full Time $72,000-$90,000.00 Annual bonuses are based upon performance and productivity. Job Summary IG Phillips Global & Associates are shaping the future of the cannabis industry, the fastest-growing jobs sector in New York and the United States. The Director of Processing will be responsible for leading the Processing Division in our microbusiness operations in our upstate New York highly secured farm. The role will ensure facility and authorized division employees are compliant with New York local and state laws, as well as company policies and procedures. This role will oversee all processing activities on the farm, which will include all activities related to the post-harvest production of cannabis flower through primary packaging, as well as secondary packaging for both cannabis flower and infused products. The Director will lead and develop the team responsible for the processing and packaging duties in order to increase efficiency and maximize throughput while maintaining quality standards. JOB DUTIES AND RESPONSIBILITIES Exercise authority and direction concerning operational issues and budget decisions; participate in developing and implementing rules, regulations, department policies, and procedures Documentation and continued development of internal processes Continuous improvement in efficiencies, processes and procedures Manage and coordinate Post Harvest, Cure, Processing and Packaging operations at the facility including: daily activities, supply requests, equipment requirements, training/ development, schedules, personnel and quality assurance. Inventory oversight, management, and organization. Ensure product quality; making sure product quality is maintained while being processed, cured, and packaged. Ensure and oversee tracking logs of all harvested, processed and packaged products. Understand and perform proper curing and drying methods; understanding, maintaining and executing knowledge of correct levels of humidity and temperature ranges during various stages of production. Ability to research, evaluate and adapt to new methods, compliance updates, and techniques for operational improvement. Create, improve, implement, and ensure quality standards and procedures for processing and packaging operations Implement procedures and systems to increase efficiency, decrease costs, and effectively meet production goals and quality standards Manage and utilize Processing and Packaging labor force to effectively meet production goals and quality standards Provide coaching and direction concerning operational and personnel issues in the processing department Ensure product quality from each specific facility; making sure it is maintained while processed, cured, and packaged Monitor employee progress; coach, train and develop employees in the accomplishment of their duties and goals through personal and professional growth Create, implement, and continually review systems for operational efficiency, noting problems and/or redundancies and recommending solutions to better streamline operational efficiency and quality Create and manage approved budgets in relation to processing and automation at the facility Assure compliance requirements are met or exceeded through operational and physical support at their facility. Support regulatory compliance activities including authoring and review of study reports, and SOPs Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational rules, regulations, directives and standard operating procedures. Be able to update, manage, and articulate production performance using commercial and production planning tools. Oversee department Performance Indicators (PIs), Key Performance Indicators, and Monthly production goals. Manage department operating and labor costs. Develop, implement, and manage production forecasting and scheduling tools. Responsible for updating all financial, administrative, and production trackers with process department data on a daily basis. Oversee all automated seed to sale biomass and finished good transactions, transfers, and inventory adjustments. REQUIREMENTS Bachelor’s degree in Management or any related field required; MBA preferred 5+ years of management experience in field-based project management for a company with multi-site presence Requires 50-75% of travel Strong knowledge and experience of post-harvest processing of agricultural/plant material on a commercial scale Business acumen with broad understanding of the business model, science, facilities, engineering, process development, supply chain, quality, compliance, regulatory, and information technology expectations for cell therapy. Experience in strategic planning, risk management, and change management Quick learner – grasps essence quickly and uses information learned to apply elsewhere Excellent written and verbal communication skills Excellent interpersonal skills, knows how to work well with diverse and dynamic teams across multiple functions, e.g., operations, sales, legal, marketing, HR, technology Thrives in a fast-paced, dynamic environment; can handle multiple high priority projects simultaneously Ability to listen well and communicate effectively orally and in writing with various audiences, including their direct supervisor, upper management, and law enforcement EMPLOYEE BENEFITS We offer benefit packages that may include Medical, Dental, Vision, Paid Time Off ADDITIONAL DUTIES: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice. EEO Statement IG Phillips Global & Associates Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances of New York.
Rice to Riches, a popular NYC dessert shop, specializing in a variety of hand-crafted, multi-flavored rice puddings, is in need of a kitchen production manager/team leader. This is an opportunity to demonstrate your experience and skills with an exciting company on the verge of expansion. If you're craving a new challenge, Rice to Riches could be a perfect fit. You must be qualified and capable to perform the following: - Hire, fire, lead, train and schedule a team of people. - Demonstrate your leadership and work ethic so that everyone around you learns by your example. - You must be highly motivated, efficient and extremely organized. - Be willing to take on and accept all of the challenges, changes and developments as the company expands. - Forecast, adjust and determine production sizes daily, based on conditions such as weather, holidays, day of the week and time of year. - You must be able to scale the production without compromising the quality. Rotate and maintain optimum product freshness. - Pleasantly, graciously, and humbly accepts complaints, feedback and criticism from customers, front of house managers and coworkers when it pertains to quality assurance and standards - the customer is always right! - Be comfortable, confident and competent enough to work independently. Be a problem solver. Find a solution and figure it out! - Strictly adheres to ALL safety, sanitary and department of health guidelines and ensures that your staff does the same. - See to it that all kitchen maintenance is kept up with and all equipment is operating properly. - The kitchen and staff should be clean and presentable at all times. - Streamline operations to maximize efficiently. - Place food, beverage and supply orders with an emphasis on controlling quality and cost. You must be able to negotiate with suppliers and obtain the best service for the best price. - Oversee and manage the daily online shipping orders to ensure proper handling, freshness and packing procedures are carried out properly. - Be a good role model, a person of integrity that everyone enjoys working with and looks up to. Bring a first one in, last one out attitude to the job. Be a respected and admired representative of the company. - Be trustworthy, reliable, dependable and honest. Always be willing to pitch in whenever and wherever the company or your coworkers need you. This is a full time position. Your availability must be fully open - including Saturdays. You MUST send your resume and cover letter explaining why you would be a good fit for the job. Annual salary of $70,000 **10 days paid off per year after 6 months ** **Partially funded health plan after 6 months **
We are a very unique business specializing in contemporary art as well as fine and museum quality collectibles from around the world. We are looking for somebody who has a good knowledge of social media platforms to help us promote and expand our business. This role does not require you to have a lot of practical experience – you can be a beginner or right out of school. This role is best suited for candidates with an outgoing personality who are ready to learn and have the ability to multitask. This position has the flexibility to be either full-time or part-time depending on the candidate's qualifications and availability. We are also looking for someone to head our instagram campaign as well. We happened to be located in what is considered to be one of the best locations in the world – one block from central park and 5th avenue! If you’re interested, kindly send us your resume asap. We look forward to hearing from you!
Full Job Description Our Story For the last twenty years, The Baseball Center NYC’s management team and coaching staff has worked diligently to create a positive environment where players of all ages and skill sets can learn to achieve success both on and off the playing field. The Baseball Center NYC’s mission is quite simply to create quality recreational, travel ball and high school baseball players. We approach our time with each individual and team with well-constructed practice plans and a constant belief in our players as they learn to believe in themselves. We expect our staff to be on-time, meticulously prepared and set the example of what ballplayers need to do in order to succeed. Description of Position | TBCNYC Instructor & Coach Provide private, group and/or team baseball instruction (in facility, on-field, virtually) in a manner aligned with TBCNYC’s mission, approach and business strategy. Assist or lead activities required to maintain TBCNYC’s facility. Not limited to keeping coaches lounge clean, training cage set-up and clean-up, pro-shop sales and inventory control. Adhere to TBCNYC schedules, being prompt and prepared for each practice, game, lesson and/or camp. Both Saturday and Sunday shifts are necessary for this position. Current proficiency with Microsoft Office (particularly Excel and Word). Serve as a member of the front desk team, scheduling sessions, client interfacing and utilization of TBCNYC's POS system (Square). Education: Bachelor’s degree, preferred. Experience: Two plus years of coaching experience for recreational, travel or middle school / high school baseball. Direct Reports: None. Key working Relationships TBCNYC Asst. Manager, Programs & Leagues: (Weekly) Review TBCNYC's Rising Stars Academy and/or Outdoor League(s) assignments. TBCNYC Head Coach: (Weekly) Set-up private lesson schedule and review practice plans. TBCNYC Client Coordinators (aka front desk): (Daily) Review daily schedules and any pertinent notes regarding an instructor’s lesson / program schedule. TBCNYC Coaching Staff (Daily) On-going discussion regarding team practices, game plans and private lessons. Work Guidance Managing Director: Strategic direction and performance management.
Full job description Summary This Culinary position requires extensive meat cutting skills as well as previous culinary experience. This position entails providing the highest quality product for restaurants, Garde manger and banquets, by trimming and cutting items to maximize their full potential. The Butcher works closely with the Executive Chef, Sous Chefs and Purchasing on meat and fish inventory, labeling, rotation of food, requisitions and controls all returned items. This position also oversees all activities in the butcher shop and maintains the highest possible standard for a sanitary work area. This position reports to the store manager Additional responsibilities include: Breaking down and trimming all bulk items before storing. Cuts meats and fish to specification. Works with all chefs to discuss special guest needs. Maintain clean, safe and sanitized work area. Sanitizes all equipment daily at end of shift. Controls and rotates par to prevent spoilage. Prep basic meat and fish items for banquets/restaurants, etc. Preparation/brochettes, beef and chicken satays. Ability to breakdown, round & flat fish, primal, sub-primal, whole animal portion cuts. Ability to maintain consistent meat to fat ratio in custom burgers, breakdown and grind shoulder cloth accurately to reduce waste. Weight, label a variety of cuts of meat and inspect them to ensure that they adhere to the highest quality of standards and are not expired. Use skewers, bone, knives, twine and other tools to lace, tie, and shape roasts. Prepare meat into forms ready for cooking using a variety of actions, boning, tying, grinding, cutting and trimming. Rotate products to reduce the chance of any meat spoiling to reduce waste and loss of profits. Clean and sanitize work area and equipment on a continuous basis to reduce the risk of contamination and adhere to food safety standards. Qualifications Previous experience in meat and fish cutting. Strong communication and customer service skills. PA Food Protection Certificate. Ability to lift 50lbs and ability to stand for long periods of time. Ability to work various shifts including day, evenings, weekends and holidays.
General Manager: We are seeking an experienced General Manager to oversee all operations of our construction company. The ideal candidate will have proven leadership skills, a strong understanding of construction processes, and excellent organizational abilities. Responsibilities include project management, budgeting, team coordination, and client communication. If you're a strategic thinker with a passion for driving success in the construction industry, we want to hear from you! Laborer: We are looking for hardworking individuals to join our construction team as Laborers. No previous experience is required, but a willingness to learn and a strong work ethic are essential. Responsibilities include assisting with various tasks on construction sites, such as moving materials, cleaning work areas, and supporting skilled tradespeople. If you're physically fit and ready to contribute to our projects, apply now! Plumber: We are hiring skilled Plumbers to join our construction team. The ideal candidate will have experience in residential and commercial plumbing, including installation, repair, and maintenance. Responsibilities include reading blueprints, troubleshooting plumbing systems, and ensuring compliance with building codes. If you're a licensed plumber with a commitment to quality workmanship, we want to hear from you! Electrician: We are seeking experienced Electricians to join our construction team. The successful candidate will have a strong understanding of electrical systems, including wiring, circuits, and safety protocols. Responsibilities include installing, maintaining, and repairing electrical components in residential and commercial settings. If you're a licensed electrician with a focus on safety and quality, apply today! Handyman: We are looking for skilled Handymen to assist with various tasks on our construction projects. The ideal candidate will have a broad range of skills, including carpentry, plumbing, electrical work, and general maintenance. Responsibilities may include repairing fixtures, installing appliances, and performing minor renovations. If you're a versatile tradesperson with a can-do attitude, we want to hear from you! Painter: We are hiring experienced Painters to join our construction team. The successful candidate will have a keen eye for detail and a thorough understanding of painting techniques. Responsibilities include preparing surfaces, mixing and applying paint, and ensuring a high-quality finish. If you're a skilled painter with a passion for delivering exceptional results, apply now!
Panera Bread is currently seeking Restaurant Assistant Managers and Assistant General Managers who aspire to join a team where they are valued, respected, and encouraged to develop both personally and professionally. Positions available in Deer Park and other locations throughout Suffolk and Nassau counties! Our managers enjoy a very competitive compensation package, including base salary, paid training, bonuses, strong promotion opportunities and so much more! If you're seeking a workplace that values work/life balance, fosters a friendly and inclusive culture, and appreciates your contributions, look no further! And...say goodbye to late nights – we prioritize a healthy work-life balance! Responsibilities: Lead all aspects of our daily restaurant business, such as delivering a high-quality menu and motivating our staff to provide excellent customer service. Maintain the restaurant’s revenue, profitability and quality goals, ensuring efficient restaurant operation, as well as maintaining high production, productivity, quality, and customer-service standards. Requirements: - Min of 1 year restaurant management experience - Valid drivers license AND car - Proof of authorization to work in the USA - Able and willing to commute up to 25 miles one way each day - Open availability to work 50 hours per week, rotating shifts including evenings, weekends and holidays Benefits: - Competitive Pay- $54,000 - $70,000 yearly (based on relevant experience) - Quarterly Paid Bonuses - Comprehensive Paid Training - Work/Life Balance (No Late Nights!) - Medical, Dental and Life Insurance for you and your family - Domestic Partner Benefits - So much more! EOE Doherty Enterprises was founded in 1985 and we have grown to over 200 restaurants in New York and New Jersey, with a strategic plan that calls for continued new unit growth.
Company Description Alinea Medical Spa Acne Scar & Laser Skin Care NYC is a surgical cosmetic practice located in New York, NY. We are committed to providing the highest quality of care to our patients by leveraging the most cutting-edge cosmetic procedures. We believe in treating all individuals with dignity, respect, and courtesy. Our mission is to promote health, prevent illness, and advance the well-being of our community. Role Description This is a full-time hybrid role for a Human Resources Office Manager. The Human Resources Office Manager will be responsible for day-to-day HR tasks, including HR management, benefits administration, creating and enforcing HR policies, and training and development. The role is primarily located in New York, NY, with flexibility for some remote work. Qualifications Human Resources (HR) skills Handling of on-boarding and off boarding of employees and designing documentation HR Management and Benefits Administration skills Experience in creating and enforcing HR policies Training and Development skills Excellent organizational and communication skills Strong attention to detail Ability to work independently and within a team Knowledge of employment laws and regulations Bachelor's degree in Human Resources, Business Administration, or related field 10-15 years’ experience, with at least 1 in a management position Proven track record in talent acquisition, employee relations, performance management, and HR compliance Office management component: Ensuring office bills and inventory are paid on time Weekly statuses to management People oriented and results driven Technical Qualifications & Skills: Strong PC skills is required with proficiency in Microsoft Office Suite, especially Word and Excel; skilled experience communicating with Teams, Zoom, WebEx Benefits · Pay Range: Based on years of related skills and experience: $110k - $130k · Medical, vision, and dental insurance and short-term disability plans
Haddad Plumbing and Heating Inc. is seeking a responsible Assistant Project Manager to administer and organize plumbing and HVAC projects. The Assistant Project Manager is primarily responsible for ensuring that all projects are completed on time, within budget and meet high quality standards. Our office is centrally located in Newark, NJ and we are one of the leading plumbing and HVAC contractors in the Tri-State Area since 1999. We provide comprehensive plumbing and HVAC services to commercial and residential clients with existing and new construction projects. With over 200 completed projects in the Tri-State Area, Haddad Plumbing and Heating carries a proud reputation as a leading contractor for many large and well known General Contractors and clients. We have a great track record of growth and history of promoting our employees. This is a great opportunity to join a highly-motivated and mission-driven team while playing an integral role in building our company and culture! Job Type: Full-time Benefits: - 401(k) - Dental insurance - Health insurance - Paid time off Schedule: - 10 hour shift - Day shift - Monday to Friday Experience: - Project management: 1 year (Preferred) Work Location: In person
As a Call Center Agent, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service over the phone. You will handle a high volume of inbound and outbound calls in a timely manner, ensuring customer satisfaction and retention. Responsibilities: Answer incoming customer calls promptly and professionally. Provide accurate information about products, services, pricing, and availability. Assist customers with placing orders, processing returns, and resolving billing inquiries. Troubleshoot and resolve customer issues and complaints effectively and efficiently. Escalate complex issues to appropriate departments or supervisors for resolution. Follow up with customers to ensure their concerns are fully addressed and resolved. Keep detailed records of customer interactions, transactions, comments, and complaints. Adhere to company policies and procedures regarding customer interactions, confidentiality, and data security. Meet or exceed performance goals, including call handling metrics, quality assurance standards, and customer satisfaction targets. Participate in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques. Collaborate with team members and supervisors to improve processes, share best practices, and achieve collective goals. Maintain a positive and professional attitude in all customer interactions, even in challenging situations. Stay informed about industry trends, competitor activities, and new product offerings to better serve customers and provide relevant information. Flexibility to work in shifts, including evenings, weekends, and holidays, as required by business needs. Qualifications: High school diploma or equivalent; additional education or certification in customer service or related field is a plus. Previous experience in a customer service or call center environment preferred. Excellent communication skills, both verbal and written, with a clear and professional phone manner. Strong active listening skills and the ability to empathize with customers' concerns. Proficiency in computer skills, including typing, navigating multiple systems, and using CRM software. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Problem-solving skills with a proactive and solutions-oriented approach. Attention to detail and accuracy in data entry and documentation. Ability to work independently with minimal supervision and as part of a team. Adaptability to changing policies, procedures, and technology. Working Conditions: Office environment with prolonged periods of sitting and using a computer. High volume of incoming calls with varying levels of complexity and urgency. Occasional exposure to stressful or challenging customer interactions. Shift work may be required, including evenings, weekends, and holidays. Benefits: Competitive salary commensurate with experience. Flexible work schedule and remote work opportunity. Professional development and training opportunities. Health insurance, retirement plans, and other benefits package options. $30-40 per Hourly Rate.
In 2005, sushi chefs Nick Kim and Jimmy Lau met while working at Masa. Shuko was born in 2014, and it is where the combined vision of both chefs is executed daily, in the form of an omakase menu. That vision is one that veers away from the norm of high-end, sushi establishments — both in terms of the chefs' innovative use of ingredients and the hip atmosphere dictated in part by the popular music that pervades the dining room. Shuko brings exciting energy, innovative technique, and New York state produce to a traditional Japanese cuisine that has pervaded the city’s restaurant scene for some time and is now searching for well-rounded, talented Sommeliers to join our team! Our Omakase, tasting menu is priced at $270 per person Responsibilities Collaborate with the General Manager to elevate service standards and enhance the overall dining experience. Manage all aspects of the food and beverage program, focusing on organization, inventory, and quality. Enhance staff knowledge of wine tasting and service, fostering continuous improvement. Coordinate front-of-house actions to ensure seamless collaboration and exceed guest expectations. Lead by example to cultivate a positive, professional team environment based on trust and integrity. Provide coaching and guidance to service team members for ongoing development and engagement. Ensure adherence to restaurant policies and procedures while delivering a warm and welcoming guest experience. Follow and adhere to all standards set for by the Department of Health (DOH) and appropriate Federal/State Liquor Control Boards Requirements Minimum 3 years of fine dining experience as a Sommelier. Demonstrated leadership skills and a genuine passion for food, wine, and hospitality. Strong fundamental knowledge of old world wine regions, producers, and vintages. Sake & Champagne expertise is beneficial. Clear communication and organizational skills. Curiosity and eagerness to expand wine expertise and share knowledge with guests and staff.
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. Assist in maintaining and controlling all housekeeping equipment. Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Ensure that large guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Carry a pager at all times. Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's. Develop employee morale and ensure training of Housekeeping personnel. Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis. Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis. Ensure guest privacy and security through correctly following Highgate Hotel procedures. Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. Conduct pre-shift meetings for room attendants and housemen. Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Manage and organize large turn days (including group check-ins or check-outs). Monitor out-of-order, out-of-service, discrepant and show rooms. Must maintain constant communication with Guest Services. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Maintain key control system for house keys. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores. Monitor all V.I.P.'s, special guests and requests. Review Housekeeping log book and Guest Request log on a daily basis. Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Use the telephone and computer system for reporting and verifying room status. Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned. Properly store, secure and issue supplies as needed to meet business demands. Ensure completion of regular maintenance and cleaning projects on a biannual basis. Ensure overall guest satisfaction. Qualifications: At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience. Supervisory experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Job brief We are looking for a Deli Clerk to join our team and assist customers as they look for items sold at our deli counter. This position will work directly with the Deli Manager and other employees to complete tasks throughout their shift. A Deli Clerk’s responsibilities include cleaning and preparing workstations, answering questions from customers about products they sell in the grocery section and helping customers checkout as needed. Ultimately, you will serve customers promptly and accurately, ensure food quality and safety and help support the deli at large. Responsibilities Update displays, cases and other customer-facing areas to ensure new items and promotions are showcased Ensure work areas are ready to service customers by cleaning surfaces, equipment and floors, removing trash and confirming that tools are in working order Follow all food safety and sanitation procedures established by the company and other regulatory agencies Cooperate with others to ensure customer satisfaction Requirements and skills Proven work experience as a Deli Clerk or similar role Excellent customer service, communication and math skills to process customer orders Ability to comprehend and follow all company procedures and regulations regarding food handling and sanitation A courteous and efficient approach to handling customer requests, questions and complaints High school diploma or equivalent is preferred
Responsibilities: Receive and process incoming shipments of produce, verifying contents against shipping documents. Prepare outgoing shipments of produce, ensuring accuracy in quantity and quality. Pack, label, and stage orders for shipment according to shipping procedures and customer requirements. Utilize warehouse management system (WMS) or other software to track inventory and shipments. Coordinate with other warehouse staff and shipping carriers to schedule pickups and deliveries. Inspect and maintain shipping materials, such as pallets, crates, and containers, to ensure they meet quality standards. Maintain cleanliness and organization in the shipping area, including clearing debris and spills as needed. Assist with inventory management tasks, including cycle counts and stock replenishment. Follow all safety procedures and guidelines to ensure a safe working environment for yourself and others. Perform other duties as assigned by the Warehouse Manager or Supervisor. Requirements: High school diploma or equivalent. Previous experience in a warehouse or shipping environment preferred. Knowledge of basic computer applications and experience with warehouse management systems (WMS) a plus. Ability to lift and carry heavy objects, up to 50 pounds, and stand for extended periods. Excellent attention to detail and accuracy in data entry and record-keeping. Strong organizational and time management skills, with the ability to prioritize tasks effectively. Good communication skills and the ability to work collaboratively in a team environment. Flexibility to work occasional overtime and weekends as needed.
Zebra Strategies is a qualitative & quantitative research firm that specializes in content related to vulnerable, under-served, and cross-cultural populations. The firm is passionate about understanding the importance of nuance in culture, ethnicity and socioeconomics. Be Curious, Not Judgmental. Zebra Strategies is seeking Full-time and Part-time Market Research Recruiters and Interviewers to conduct the screening, recruitment, and scheduling of quality participants to participate in market research projects such as focus groups, individual interviews, mock juries, and diaries. You may also work in the field completing Intercept studies. The primary responsibility of the Recruiter/Interviewer is to find qualified participants for research studies. Using the questionnaire instructions, your skills, and sound judgment, you will determine which possible participants best fit the project during the screening process. To be successful in this role, you should be well-organized, have excellent written and verbal communication skills, and have strong attention to detail. Zebra Strategies offers a comprehensive benefits package with eligibility for medical coverage and paid holidays upon the date of hire. There are also retirement plan offerings after one year of service. A more detailed description of employee benefits will be available during the interview process. Essential Job Functions · Specialize in recruiting for all groups with a specific focus based on client requests · Attracting and sourcing candidates, pre-screening, and presenting qualified candidates to the project manager · Internally and externally soliciting recruitment referrals · Serving as the main point of contact throughout the research process · Participate in research onboarding to ensure the recruit is prepared to participate in the focus group · Maintain contact records, such as calls, texts, emails. · Update spreadsheets, call lists and daily tracker · Send confirmation letters, make confirmation calls, confirm participant tech checks. . Conduct intercept studies · Perform other duties as assigned Qualifications · Excellent verbal (heavy phone contact) and written communication skills. Bilingual English/Spanish is a plus. · High computer literacy and program savvy with excellent MS Office knowledge, G-Suite for business including Excel and PowerPoint · Dependable remote computer equipment and internet service skills for frequent on-camera meetings, including Google Meet, Microsoft Teams, Zoom, etc. · Outstanding organizational and time management skills · Attention to detail · Ability to be agile and adapt to changing priorities · Strong customer and client service skills and follow-up · General knowledge of qualitative marketing is a plus · Prior experience working as a Recruiter in the Market Research industry is a plus Job Types: Full-time, Part-time Pay: $20.00 - $21.00 per hour Benefits: 401(k) 401(k) matching Dental Insurance Health Insurance Paid time off Vision insurance Schedule: 4-hour shift 8-hour shift At least one day in the weekend People with a criminal record are encouraged to apply Work Location: Hybrid remote in New York, NY 10027 3 days in office
We are in need of someone that is detail-oriented, can be on their feet all day, and works well under pressure . This position entails the press of patches on to sports uniforms as well as includes packing of boxes Responsibilities • We are looking to add to our production team, to participate in our warehouse operations and activities • This position's responsibilities include operating a heat press, helping out in the warehouse, and packing orders • The goal is to increase efficiency, productivity, and customer satisfaction • Prepare and complete heat press and quick turn webstore orders • Use heat press to apply logos and numbers to apparel • Receive and process warehouse stock products • Keep a clean and safe working environment and optimize space utilization • Communicate and cooperate with supervisors and coworkers • Work with team to achieve daily goals • Show up to work on time and ready • Operate and maintain warehouse equipment • Follow quality service standards and comply with procedures, rules, and regulations • Help in various other tasks throughout the company
Overview: We are seeking a highly skilled and motivated Kitchen Manager to join our team. As a Kitchen Manager, you will be responsible for overseeing the daily operations of our kitchen, ensuring the highest quality of food production and service. If you have a passion for food, strong leadership skills, and experience in kitchen management, we want to hear from you! Duties: - Oversee all aspects of kitchen operations, including food preparation, cooking, and plating - Ensure compliance with food safety and sanitation standards - Manage inventory and order supplies as needed - Develop and maintain recipes and menu items - Train and supervise kitchen staff - Collaborate with front-of-house staff to ensure smooth service - Monitor food quality and presentation - Handle customer inquiries and resolve any issues promptly Experience: To be successful in this role, you should have: - Previous experience in kitchen management or a similar role - Strong knowledge of food safety regulations - Proficiency in bartending techniques is a plus - Excellent organizational and time management skills - Ability to lead and motivate a team - Strong problem-solving abilities - Knowledge of shift management and scheduling If you are a dedicated professional with a passion for the culinary arts and a desire to create exceptional dining experiences, we encourage you to apply. Join our team today as we continue to provide outstanding hospitality and delicious food to our valued customers. Job Types: Full-time, Part-time, Temporary, Seasonal Pay: $55,000.00 - $60,000.00 per year Expected hours: 40 per week Language: Can Speak English