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We are looking for a well-presented, friendly, organized, and service-oriented front desk agent to join our company. You'll be responsible for performing various administrative tasks, such as answering telephones and answering all guests’ questions and concerns, and assisting in the daily operations. Front desk employees are often the first employee that the customer or the public comes into contact with, so you must be personable and have outstanding interpersonal communication skills. You'll also be responsible for leaving a good first impression for the organization Duties and Responsibilities: Greet guests with a welcoming smile and professional yet friendly demeanor Help maintain a clean and organized facility Assist with building events and parties Answer phones and direct calls to appropriate personnel Check and send emails Make and confirm reservations Maintain a clean and tidy workspace at all times Resolve customer complaints and problems calmly and effectively Notify management of any serious issues that you cannot resolve Maintain a friendly, personable disposition Perform various clerical tasks as needed (sorting mail, paper filing, etc.) Requirements and Qualifications : Previous experience in customer service Ability to work both independently and collaboratively. High school diploma or GED equivalent is required Experience is hospitality is prefered. Must display strong verbal and written communication and phone skills, including a professional phone demeanor Excellent interpersonal skills, diplomacy, and the ability to interact effectively with individuals and groups at all levels The ability to retain a calm and personable attitude Excellent customer service skills Ability to maintain calm, politeness, and patient in stressful situations Organized and detail-oriented
Full Job Description A brand-new modern dental office near Bryant Park is looking for a Rock Star Front/Back Office Staff. Do you want to be part of something where your contributions will be vital to the growth and success of our practice? Do you want to take part in creating an amazing culture where our entire team loves coming to the office each day? If you answered with an enthusiastic YES to those questions, then you are exactly what we want as one of the faces of our new dental office and pillar of strength inside our team! Core Competencies: · Dental / medical office experience (either at the reception or clinical roles) is preferred Essential Functions: · Excellent phone answering / communication skills (You are the 1st impression of our team!) · A willingness to be flexible and accommodating for patients. · Consistent in cleanliness, timeliness and service · Mastery in insurance, billing, payments and scheduling · Impeccable organization for record keeping We are looking for someone who can be trained for both reception and clinical roles. Our current staff is also cross-trained to do both. We will provide training for the use of the software and billing, as well as chairside assisting. Expected hours: 32 – 40 per week Benefits: Paid time off Paid training Schedule: Monday to Friday Weekends as needed Application Question(s): Besides the requested qualities listed, what other special assets will you bring to our team? Please describe your roles and responsibilities in your most recent position. Ability to Commute: New York, NY 10017 (Required) Ability to Relocate: New York, NY 10017: Relocate before starting work (Required) Work Location: In person