Are you a business? Hire service candidates in New York, NY
Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing service information. Responsibilities: Handle customer inquiries and complaints Provide information Troubleshoot and resolve issues and concerns Document and update customer records based on interactions Qualifications: Previous experience in customer service Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills
looking for people-oriented and energetic candidates to join our CUSTOMER SERVICE AND SALES teams. We specialize in face-to-face and need individuals excited to talk to people. If you are a highly motivated, goal-oriented, and outgoing person, our CUSTOMER SERVICE AND SALES team might be the place for you! What to Expect: Conducting events-based presentations for our clients Creating brand awareness and business development Learning the foundations of sales and marketing techniques Training and developing new representatives Creating and updating customer accounts Giving creative ideas regarding sales and customer service Completing the sales process from start to finish Benefits: Learn transferable sales, marketing, customer service and business development techniques Top performers will receive opportunities to travel and advancement Not a desk job! A bright and uplifting work environment Mentors and leaders who are encouraging and care about your success Learn how to run a business from the ground up Who We Need: Do-it-now type of attitude Can easily overcome obstacles and be solution oriented Ability to work in a fast-paced environment Great work ethic Solid written and verbal skills Excellent customer service and people skills Ability to work independently and with little to no supervision
We are looking to hire a dedicated barber to consult with clients and ensure that all their hair-related needs are taken care of. The barber’s responsibilities include cutting, trimming, styling, and coloring client’s hair according to their instructions, fitting and grooming hairpieces, and billing clients. You should also be able to provide hairstyle suggestions and haircare advice to clients. To be successful as a barber, you should be able to provide quality facial hair grooming services to clients. Ultimately, a top-notch barber should keep abreast of new and emerging hairstyles and trends. Barber Responsibilities: Welcoming clients and consulting with them on their desired hairstyles. Cutting and trimming hair according to clients' instructions. Styling hair using chemical solutions and styling tools. Shaving, trimming and shaping clients’ beards and mustaches. Washing and conditioning clients’ hair. Providing hair treatments and coloring. Ensuring that combs, scissors, razors, and other instruments are cleaned and sanitized after each use. Supervising apprentices and trainees. Providing face, scalp and neck massages. Providing hairstyle suggestions to clients. Barber Requirements: High school diploma or GED. State barber’s license. Sound knowledge of current hairstyles and trends. The ability to follow instructions. The ability to stand for extended periods of time. Excellent communication skills. Exceptional customer service skills.
CLEAN MARKET LICENSED MASSAGE THERAPIST, NYC Based in New York City, Clean Market is a wellness brand offering a premium collection of products, services, and education curated to meet personal health goals, guided by our team of medical professionals. Clean Market currently has three locations in NYC, in addition to two locations featuring NutriDrip IV drips in Las Vegas. In addition to our other high-performance wellness services including IV drip therapy, infrared therapy, and cryotherapy, we have launched an innovative lymphatic drainage massage program. This is a unique opportunity to be a core part of Clean Market’s massage programming. We feel that Lymphatic Drainage Massage is a key element in many people’s health and wellness journies, being a widely and globally respected and effective form of detoxification and recovery. We find that in conjunction with our other offerings we are able to provide a complete circuit of healing for our clients and we are excited to be growing our Lymphatic Massage program through all of our doors! We are seeking a skilled massage therapist with a warm personality who has training or extensive experience in lymphatic drainage massage, myofascial release, cupping, buccal massage, and craniosacral work. While lymphatic training or experience is required, specialized training in the Clean Market style along with ongoing training will be provided by our lead practitioner. This position is located within all our New York City locations; Midtown East, Brookfield Place, and Noho. REQUIREMENTS Minimum 3 years experience as a Licensed Massage Therapist Certification or experience specifically with Lymphatic Drainage Massage Licensed Massage Therapist in NY State Preferably has personal massage insurance Good communication, hygiene, and reliable transportation Great attitude, interest in wellness, and natural gift of touch Weekend and evening availability required Enjoys and thrives in wellness based atmosphere and with high end clientele Gives exemplary customer service to all levels of clients in the space Experience in Luxury Spa centers preferred COMPENSATION $60-70/ hour + Tip 401k offer at 6 months 5 days of sick time accrual per year Further benefits available for full time employment status CLEAN MARKET OFFERS Rapid opportunities for growth - full and part-time hours available Opportunity to be a part of an enthusiastic and health-focused team Complimentary and discounted wellness services Expected hours: 4 – 40 per week Benefits: Employee discount Flexible schedule Opportunities for advancement Paid sick time Paid time off Schedule: 10 hour shift 4 hour shift 8 hour shift Day shift Evening shift Monday to Friday Weekends as needed Supplemental pay types: Bonus opportunities Tips Experience: massage therapy: 3 years (Required) lymphatic massage: 1 year (Required) License/Certification: Massage Therapy License in New York (Required) Work Location: In person
Responsibilities: Generating leads. Meeting or exceeding sales goals. Negotiating all contracts with prospective clients. Helping determine pricing schedules for quotes, promotions, and negotiations. Preparing weekly and monthly reports. Giving sales presentations to a range of prospective clients. Coordinating sales efforts with marketing programs. Understanding and promoting company programs. Obtaining deposits and balance of payment from clients. Preparing and submitting sales contracts for orders. Visiting clients and potential clients to evaluate needs or promote products and services. Maintaining client records. Answering client questions about credit terms, products, prices, and availability. Sales Representative Require
Immediate Work for the right people Whether the job is Residential, commercial, office or post construction you are required to complete all basic standard and/ or deep cleanings in and around homes, facilities and office buildings. Providing clients with high quality hospitality and comfort Fulfilling all obligations based on the package each client has selected Willingness to maintain confidentiality Willing to be a team player, when conducting cleanings in larger settings Responding immediately to customer complaints or inquires and report to supervisor. Notifying clients of any accidents or problems while rendering services. Sweeping, mopping, dusting, washing floors, toilets, showers, tubs, garages, windows, blinds, ceiling fans, walls, doors, counters and baseboards. Vacuuming carpets, and upholstery and any other dusty surfaces. Cleaning all surfaces in bathroom and kitchen, washing dishes, cleaning inside of fridge, cleaning stove, cleaning inside cabinets. Requirements - Excellent Verbal Communication - Outstanding customer service
The Dunkin Donuts franchise in New York, NY is now seeking Fast Food Crew Members for their restaurant team. Apply online now to begin! Fast Food Crew Member Qualities: Strong customer service skills. People and teamwork skills. Fast Food Crew Member tasks include baking and decorating donuts, cashiering, taking and serving restaurant orders, and customer service. Estimated Salary: $20 to $28 per hour based on qualifications.
Illuminize Photography is a small women-owned photography company providing photography and content creation services across NYC. We are looking for enthusiastic and self-motivated people to join our sales team on a commission-only basis. As a Sales Agent, you will be responsible for generating new business, building relationships with clients, and closing deals, meaning; photoshoots. If you have no prior experience, but think you are good for the job, that's absolutely fine! This is an excellent opportunity for individuals who are passionate about sales, enjoy working independently, and want to earn unlimited commissions based on their performance. If you are a beginning photographer as well, this will be a great opportunity for you to learn and experience working with clients on set. Key Responsibilities: - Identify and prospect potential clients through various channels, including cold calling, networking, and referrals. - Present and promote Illuminize to potential clients, understanding their needs and providing tailored solutions. - Negotiate contracts (will be provided to you) and close sales deals. - You will be concentrating on Restaurants, Clothing Brands, and Companies (corporate events and team headshots). No private clients, no weddings. Compensation: - This is a commission-only position with unlimited earning potential. You will have a minimum amount you can close a deal for, but the higher you go the more you'll get. - Please note this is an Independent Contractor Position. Benefits: - Flexible working hours and remote work options. You can work however much you want, it all depends on how much you want to make. - Recognition and rewards for outstanding performance. Illuminize Photography is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Position Description: • Engage with customers in an interactive and reassuring manner and build positive customer relationships • Maintain the visual appeal of the store by keeping products constantly stocked, dusting and cleaning shelves, and wrapping and bowing product • Ensure customers are greeted and waited on quickly, efficiently and in a pleasant manner • Operate a cash register and POS System and receive payment from customers in cash or credit card, accurately count and provides change to customers, and follow all customer service and cash handling policies and procedures • Make and serve our famous hot chocolate and warm and serve a variety of cookies to customers at our Times Square location • Must love Chocolate!!! Staff are encouraged to try our products so that they can better advertise to customers and expand their knowledge on how our chocolate is made Requirements: • Previous retail or customer service-oriented experience preferred • NYC Food Handlers is a plus • Ability to listen carefully and actively • Strong interpersonal and communication skills • Strong problem-solving skills • Reliable transportation is a MUST • Must be able to work a flexible schedule, including nights, weekends, and holidays Max Brenner is an Equal Opportunity Employer Work Location: Street/Union Square - 14th Street Work Remotely: Not available
Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking an outgoing and energetic Brand Ambassador to join our team! In this role, you will promote our products and services and act as the face of our brand. Your responsibilities will include being a spokesperson for the company at tradeshows and events, networking with potential customers, and using social media to share information. The ideal candidate is an experienced content creator with solid marketing skills and a friendly personality. Responsibilities Create content about our products and post on multiple social media platforms Monitor and respond to online reviews of our products and services Attend tradeshows and act as a spokesperson on behalf of the company Network and develop relationships with potential and existing customers Use word-of-mouth marketing to increase brand awareness Assist the marketing team in organizing events Qualifications Bachelor’s degree in Marketing or a related field is preferred Previous experience as a Brand Ambassador, Promoter, or a similar position is preferred Experience creating engaging online content and a strong social media presence Familiarity with social media management and scheduling systems such as Hootsuite An engaging, friendly disposition
We are seeking a Mental Health Therapist to join our team! You will provide recovery-oriented rehabilitation services in group or individual settings. Responsibilities: - Establish open lines of communication for individuals with mental or emotional issues - Offer assistance to individuals with substance abuse issues - Provide prevention-oriented therapy not used Implement and review treatment plans - Collaborate with additional treatment providers and placement agencies - Ensure all documentation is completed in a timely manner Qualifications: - Previous experience in mental health counseling or other related fields - Familiarity with community mental health resources - Excellent written and verbal communications skills - Ability to build rapport with clients - Strong leadership qualities
We are seeking a Social Workers, LCSW, LMSW, MSW, SW to join our team! You will provide emotional and administrative support to clients in individual settings. Responsibilities: - Assess nature of clients' situations by interviewing and reviewing personal history - Develop and execute individual treatment plans - Determine appropriate milestones to gauge client progress - Communicate client updates to all relevant parties… NOT SURE OF THIS - Facilitate referrals to other healthcare professionals and programs,,,NOT SURE OF YJIS - Maintain accurate client documentation Qualifications: - Previous experience in social work, counseling, or other related fields - Compassionate and caring demeanor - Ability to build rapport with clients - Strong leadership qualities - Excellent written and verbal communication skills
Full job description Custom Protective Services of NY LLC is looking for professional security guards to protect our clients' premises, assets and personnel. You will maintain a high visibility presence and prevent all illegal or inappropriate actions. The goal is to detect, deter, observe and report. Seeking professional Security Officer with commercial building experience to staff various commercial sites throughout Manhattan. A valid NYS Security Guard license is required. Candidates should be very presentable, well spoken and willing to be part of a team. Fire panel experience is a plus. Shift(s) Available: Sat+Sun 12PM-12AM (2) Sat+Sun 12A-12PM (2) Sat+Sun 1A-1PM Sat+Sun 1PM-1AM Sat+Sun 4PM-12AM Responsibilities and Duties: Must be able to meet and continue to meet any applicable state/city licensing requirements for Security Officers Must be Tech-Savvy with knowledge of Microsoft Applications Clean cut, corporate appearance required. Ability to maintain professional composure when dealing with unusual circumstances. Courteous telephone manner. Ability to write routine correspondence, including logs and reports. Good organizational skills. Ability to provide high-quality customer service. Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. Seeing, hearing, speaking, and writing clearly to communicate with employees and clients, observe and report incidents, and direct others. Qualifications and Skills: Current New York State Security Guard License Current New York State Training Certifications (16 HR OJT and/or 8 HR Annual) Computer knowledge to include proficiency in Windows, MS Word, typing. Must have excellent verbal and written communication skills Pay Rate Range: $16.31-$18/hr Job Type: Full-time Pay: $16.31 - $18.00 per hour Benefits: Flexible schedule Paid time off Schedule: 12 hour shift 8 hour shift Day shift Evening shift Holidays Night shift On call Overnight shift Overtime Weekends as needed Weekends only License/Certification: New York State Security License (Required) Ability to Relocate: New York, NY 10017: Relocate before starting work (Required)
Polpette 71 is an Italian family run restaurant which has been on the upper west side for almost 30years. We are looking for candidates with experience. Excellent customer service and dependable
Full job description Earn $14.42 to $21.00 + TIPS! – Based on skills and qualifications! You gotta have it HOT...hot peppers, hot sandwiches, hot pay! Do you hunger for more? Potbelly Sandwich Shops, where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us. Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop.? Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United States. We continue to wake up every day with one goal: Make people happy through good vibes and delicious craveable food.? Put those awesome ingredients together, and there’s no telling what we’ll cook up next!? Job Title: Shift Leader Department/Function: Operations Location: Field, in Shop Report to: General Manager/Assistant Manager Details: Nonexempt GENERAL DESCRIPTION Leads and behaves according to Potbelly Values. Leads a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard Potbelly operating policies and procedures with essential areas of focus including but not limited to: FOCUS People Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training. Know and support appropriate personnel policies, labor laws and safety procedures. Ensure all security procedures are executed (safe procedures, open/close procedures etc.) Transitions into opening/closing duties. Customers Make customers really happy. Resolve customer complaints/issues. Empowers Associates to make sure all customers leave happy. Execute and support all food safety requirements and practices. Sales Lead Associates to open, transition, and close shifts without supervision. Manage and organize the line and delegate duties to Associates. Know and uphold standards for product quality. Work the line as needed. Ensure back-of-the-house procedural standards are met. Promote sales on the shift through executing the marketing plan within the four walls. Profits Control food costs, labor, waste, and cash on the shift. Count drawers and follow proper daily cash handling procedures. ESSENTIAL PHYSICAL FUNCTIONS Must have the ability/stamina to work a minimum of 40 hours a week. Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day. Must be able to exert well-paced and frequent mobility for periods of up to five hours. Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally. Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data. Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%). Must be able to tolerate higher levels of noise from music, customer and employee traffic. Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish. Ability to oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees and providing great customer service. EXPERIENE, EDUCATION AND BEHAVIORS Must represent Potbelly Advantage and Our Values. Minimum of 1 year supervisory experience in a restaurant or retail environment. Minimum educational requirement: High School degree. Must be able to work a minimum of 2 opens and/or closes per week. As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity. Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities Exceptional customer service skills. Strong communication skills, both written and verbal. Strong organizational skills and the ability to multi-task. Strong interpersonal skills. Ability to train and coach others. Must be able to demonstrate strong leadership skills at all times. Must be a strong team-player. Ability to manage a fast-paced, high-volume shifts while providing excellent customer service. We’re an equal opportunity employer.? All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Full job description Vidov West Salons are currently interviewing for a full-time/part-time Salon Coordinator. We are seeking a highly energetic, motivated, and committed individual to provide high-end customer service to our clients. Experience in the customer service industry, such as a salon/spa, hotel, retail, etc... is a plus. Provide an excellent first and last impression, create and maintain client relationships. Candidate must be able to handle pressure, multi-task, in a fast-paced work environment, while meeting the needs of staff and clients. Must possess a professional demeanor, strong work ethic; someone who is punctual, dependable and pro active. Strong communication skills and confidence to handle challenging situations. Ability to multi-task and work either in a team or individual setting. Responsibilities include: Act as the first point of contact with salon customers. A personable approach, and knowledge of company promotions, items in stock, and general salon information is key. Promote and sell services and products, provide recommendations on additional services and/or retail products that would maximize customer satisfaction Greet each customer professionally by name, escort all clients through the salon. Assist salon operations, including but not limited to: answering telephones and scheduling appointments, stocking shelves, sweeping, and other duties as assigned by manager. Job Types: Full-time, Part-time Pay: $17.00 - $20.00 per hour Benefits: 401(k) Employee discount Flexible schedule Paid time off Shift: 10 hour shift 8 hour shift Day shift Night shift Weekly day range: Monday to Friday Weekends as needed Experience: Customer service: 1 year (Preferred) Work Location: In person
Appas Pizza is a growing Korean pizza restaurant located in East Village. We're looking for passionate and talented individuals to join our team as servers and managers. This role requires excellent customer service skills, attention to detail, and the ability to work efficiently in a fast-paced environment. If you are passionate about providing exceptional service and creating memorable customer experiences, we want to hear from you! Servers will provide excellent customer service, take orders, serve food and drinks, and maintain a clean and organized dining area. The ideal candidate should have, excellent communication skills, and a friendly and outgoing personality. Requirements for both positions include: Must be at least 21 years old Must be able to work flexible hours, including weekends and holidays Must have reliable transportation to and from work Must have a positive attitude and a willingness to learn Must be fluent in English Must be able to file taxes If you're interested in joining our team, please submit your resume through email or ask to schedule an interview. We look forward to hearing from you!
We are a trendy, new to concept, restaurant in Long Island City called KAKES NYC. We have been opened for almost 2 years and have serviced over 120k customers! We are looking for EXPERIENCED and RESPONSIBLE Bartender. PART TIME POSITION. 2-3 days a week! Open House Interviews will be Wednesday, 6/12//2024 and Thursday, 6/13/2024, from 5-7pm. IF YOU ARE INTERESTED, YOU CAN ARRIVE ON EITHER DAY BETWEEN THE HOURS LISTED ABOVE FOR AN INTERVIEW! PLEASE BRING A RESUME.
Salon Assistant Role Hello! We are searching for a new addition to our team at DEBONAIR Men's Grooming Lounge. We are a woman-owned and operated men's hair salon focused on creating a luxury experience for our clients. We are a group of hard-working, ambitious individuals. We are looking to hire quickly, so please be sure to include your resume & a bit about you and why you believe you would be best suited for the position at Debonair A Mens Grooming Lounge. SERIOUS INQUIRIES ONLY Duties: ** MUST SPEAK FLUENT ENGLISH, bilingual is a plus (Spanish) -Washing hair according to the needs of the client and stylist - Greet clients and provide excellent customer service - Maintaining a clean salon space, ex: sweeping hair - -Maintaining necessary salon equipment, ex. washing and folding towels, capes - Sharing knowledge of hair washing techniques to clients - Provide support to stylists as needed - Assist with retail sales of hair care products - Answer phone calls and respond to inquiries - Skills: - Familiarity with hair care practices and terminology - Ability to upsell salon services and products to clients - Understanding of color theory for hair coloring services - Active listening & ensuring the salon stays running on schedule - Retail sales experience, with knowledge of hair care products - Basic knowledge of our services, additional training and education will be provided - Must be able to educate and properly convey information to clients As a Salon Assistant, you will be one of the first point of contact for our clients. Your friendly demeanor, strong organizational skills, and knowledge of the hair care industry will contribute to creating a positive salon experience for our customers. Join our team and be part of a dynamic salon environment! If you are passionate about the beauty industry and enjoy providing exceptional, luxury customer service, we would love to hear from you. Apply now to join our team as a Salon Assistant!
A compelling opportunity exists for a Sales Associate to join our new cosmetic shop in Hmart, located at 38 W 32nd St, New York, NY 10001. Experience as a cosmetic sales associate is preferred. Knowledge about Korean cosmetic brands is a big plus. Job Requirements Have full knowledge about the products, explain about them to customers Greet customers and assist them if needed Make sales and recommendations Store management and product display Any other customer service-related tasks Fast learning skills Responsibility and punctuality Job Types: Full-time, Part-time Pay: $16.00 per hour Benefits: Employee discount Flexible schedule Shift: Day shift Evening shift Morning shift Weekly day range: Weekends as needed Education: High school or equivalent (Preferred) Work Location: In person
Join our vibrant team at H-ART, a premier K-Beauty destination in the heart of Manhattan, NY! We are currently seeking a dynamic and dedicated Assistant Manager to help lead our passionate team in delivering exceptional service and sharing the beauty of Korean skincare and cosmetics with our valued customers. If you are a skincare enthusiast with a flair for leadership and a love for all things K-Beauty, we invite you to apply and be part of our team! Responsibilities: Manage employee attendance and schedule Update and report inventory Support the manager in store operations and customer responses in collaboration with the Manhattan HQ team Maintain product knowledge and provide recommendations for customers Handle cash and the POS systems for cashier tasks Operate in-store promotions organized by the marketing department Any other customer service-related tasks Fast learning skills Responsibility and punctuality Job Types: Full-time, Part-time Expected hours: 30 – 40 per week Benefits: Employee discount Flexible schedule Shift: Day shift Evening shift Morning shift Weekly day range: Weekends as needed Education: High school or equivalent (Required) Experience: Store management: 1 year (Preferred) Customer service: 1 year (Required) Work Location: In person
Costumer services
HELP USA has a portfolio of over 40 separately located sites and programs, primarily in the Greater New York City area, that provide transitional housing and other services for families and single adults experiencing homelessness as well as homelessness prevention and domestic violence programs. There is tremendous variety in HELP’s portfolio of programs, including idiosyncratic buildings with significant maintenance requirements. We’re currently seeking a Senior Vice President of Facility Operations who will report directly to the Chief Operating Officer. You will oversee preventive and corrective maintenance, capital projects for all properties in the portfolio, and safety and security. You’ll be responsible for direct oversight of a team of 2-4 key staff including, but not limited to, - Director of Field Coordination who indirectly oversees the site Maintenance Directors, ensuring consistent standards of building maintenance operations, managing preventive maintenance, and overseeing improvement and infrastructure projects. - AVP of Safety and Security who also indirectly oversees the site Safety Directors, ensuring consistent standards of safety operations, preventive aspects of security, and fidelity to City, State, and/or Federal safety standards. Your responsibilities will include: - Implementing best practices and industry standards for all aspects of physical plant management with emphasis on onsite maintenance work as it relates to the development of scope of work, overseeing vendor and contractor selection, managing the sealed bid process, arranging the schedule for proposed work, and ensuring work is completed on schedule and within budget. - Serving as agency expert and key stakeholder amongst architectural firms and general contracting companies for overseeing construction and renovation projects, including preparation of project cost estimates, work scopes, RFPs, and bid/contract documents. - Developing and/or engage with digital systems that provide services through an on-line platform to include, but not limited to, work orders, sign-in process, bed roster, client wellness checks, etc. - Reviewing key metrics and reports by utilizing the digital system to help run day-to-day operations. - Conducting routine site visits to ensure maintenance operations are running smoothly and address site specific concerns and provide recommendations for improvement. - Providing guidance for day-to-day management of systems and coordination between various departments with the Director of Field Coordination. - Developing policies and procedures for facilities management and creating effective communication, management, and reporting systems as needed. - Ensuring timely preparation and monitoring of executive-level departmental reports, i.e budget reports, project status & schedules, violation status reports, and inspection reports. - Reviewing and approving emergency repairs, proposals, and invoices. - Interacting with various high-level city and state agency officials involved in inspecting and regulating HELP properties and programs, including, but not limited to, NYC DHS, NYC HPD, NYC DOB, and OTDA. - Accomplishing organizational goals by accepting ownership for new and different requests/special projects to add value to departmental performance. - Directing and prioritizing work resources including strategic decisions regarding insourcing and outsourcing of skilled trade resources. - Reviewing Maintenance and Safety Director new hires, transfers, and terminations. - Overseeing site safety compliance and maintenance and safety-related incident reports. - Ensuring that all fire and safety equipment is functioning properly. - Participating and representing the agency in industry/professional networking opportunities and events. - Ensuring that all safety and maintenance personnel are aware of HELP USA's philosophy, funder policy, and procedures. - Conducting confidential investigations as directed. - Conducting monthly Operational Maintenance and Safety Director meetings. - Maintaining the New York State Security Guard Registration. - Assisting in the annual performance appraisal evaluations of Maintenance and Safety Directors. - Interfacing with executive management on matters of policy and procedures related to Safety and Maintenance personnel and the respective Departments. - Ensuring that the Maintenance and Safety Department's needs, goals, and mission meet the needs of all clients, personnel, and physical plants. You’re a great fit for this role if you have: - Bachelor’s Degree preferred but a combination of relevant course work and at least seven years of experience in Facilities Management with an organization that has a diverse portfolio will be considered. - Strong project management and construction management skills and experience required. - Ability to analyze and resolve highly difficult problems, integrate information from multiple sources, utilize creative thinking, and exercise considerable judgment and resourcefulness. - Knowledge of and experience with shelter operations, NYC DHS requirements, and other applicable regulatory agencies. - Ability to take initiative, work independently with minimal supervision, and follow through to completion. - Strong interpersonal skills enabling effective interactions with landlords, contractors, repairmen, regulatory bodies, city, and state inspectors, etc. - Strong organizational skills, with the ability to multitask and manage frequently shifting priorities. - Team player with the ability to interface effectively with all levels throughout the organization. - Outstanding oral and written communication skills. - Outstanding computer literacy, particularly with Microsoft Office applications. We Have GREAT BENEFITS! - Health insurance through Cigna, including dental and vision with an option that covers entire family with minimal employee contribution. - Generous Paid Time Off! - 401k with Company contribution even if employee doesn't contribute. And More! Who We Are At HELP USA, we work to ensure that everyone has a place to call home. We’re a large provider of homeless services serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $130 million and 1,200 employees working in approximately 40 sites and programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We see housing as the beginning of a community-building effort, not the endpoint. And we envision a world where safe and stable housing is a starting point for everyone. We hope that you will consider joining our team in the fight against homelessness.