Piedras in Eivissa / Ibiza - Hiring Now

Client Advisor - Ibiza seasonal (summer resort)

hace 4 días

Ibiza

Position The Client Advisor represents the Company with clients in our Boutique/Stores. He/She is expert in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store Job responsibilities: • Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction, • Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales, • Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level, • Constantly maintains a tidy working place according to the Company guidelines Sales • Is responsible for the sales process following the Company standards, • Provides and maintains a high level of customer service, • Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation, • Takes part in the store and department meeting Client Management and CRM • Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image, • Manages claims with the supervisor support, • Turns every touch point with customers into a positive situations, always promoting Brand image, • Communicates to the Management the collected information regarding clients, • Executes the follow up of clients’ requests Product • Participates to all the product presentations (of all the product categories) done in the store, • Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store, • Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store Visual • Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance Stock • Is always updated on the store stock in order to optimize sales, • Participates to end of the year, sector and rotation inventory for each product category Thefts and losses • Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving, • Swiftly points out to his supervisor if something is missing Profiles • Relevant work experience as Client Advisor in a luxury boutique, • Aligned with the Brand identity and detail oriented, • Passion and high motivation for Loro Piana products and Brand, • Excellent interpersonal, teamworking and problem solving skills, • Good stress management, flexibility and adaptability, • Fluent English, both spoken and written; other languages are a plus