Boca a Boca in Calle de Alcalá, 53, 28014 Madrid (Madrid), España - Hiring Now

DESIGN OPS - RESEARCH

23 hours ago

Vigo

The biggest challenge for any company seeking growth is recruiting and retaining new talent. Creating a company culture based on agility and valuing the experience of our employees is what we offer when you join the #eXalt adventure. We are currently experiencing rapid growth. Since our founding in 2018, we have expanded internationally and have over 1,400 employees. Thats why we want to build an even more high-quality organization than we already are. Weve also been developing our teams in Spain for the past two years! Weve already achieved a small part of what we envisioned... but we continue to grow, and thats why we want you to join us! Why join eXalt? eXalts strength lies in its internal organization as a product-driven and nurturing organization. We are committed to supporting you throughout your career through our training and certification programs. Driven by our values of co-creation, doocracy, and perpetual beta, we will empower you to thrive in a dynamic environment and foster your proactivity and initiative. What are we looking for? • Senior in Design Ops / Research Ops, • Experience in an international environment, • Methodical, autonomous, impact-oriented, • Ability to navigate a complex stakeholder environment What will your responsibilities be? The foundations of Design Ops are already well advanced, there are existing templates, structured processes and an implemented research repository (atomic research logic) However theres a loss of a UX researcher limited bandwidth on the part of the research manager and a significant obstacle: access to B2B users. The main objective is to streamline and industrialize user access, while maintaining and improving what already exists in Research Ops. Scope: 1️⃣ User Access (Key Priority) • Structuring a B2B user panel, • Creating a direct link with travel agencies and airlines, • Reducing dependence on internal intermediaries, • Organizing and managing the panel 2️⃣ Research Ops Maintenance and Improvement • Maintaining templates and processes, • Governing the repository, • Structuring the quality of learnings, • Ensuring the reuse of insights 3️⃣ Adoption and Promotion • Promoting research practices internally, • Supporting stakeholders, • Organizing workshops if necessary 4️⃣ One-off Research Contribution • Possibility of conducting 1 or 2 research projects as needed Desired Profile: 🎓 You hold a university degree (or equivalent). 📊 You have at least 8 years of experience as a Design Ops or Research Ops professional. 🤝 Your ability to collaborate and communicate effectively is exceptional; strong soft skills are required to interact with diverse stakeholders. 📒 Advanced English (minimum C1 level) – this is an international organization that operates in English on a daily basis. Location: The office is in Madrid, operating on a hybrid model with two days a week in the office (Arturo Soria area). Start Date: ASAP but with flexibility. Process: • ☎️ Initial phone call with Carla Navarro, IT Talent Acquisition Specialist | 5-10 min., • 👤 Interview with Carla Navarro, IT Talent Acquisition Specialist | 40 min., • 👥 Interview with Charles Lief, Managing Director | 30 min., • Final interview with the client.