After-Sales Technical & Quality Control Manager (EV)
hace 1 día
Madrid
Job Responsibilities: After-Sales Technical Management (EV Focus) • Lead and optimize the EV after-sales technical support system across authorized dealers and service partners., • Provide technical guidance on high-voltage systems, battery, e-motor, inverter and vehicle control systems., • Act as the escalation point for complex, critical or recurring technical issues., • Manage and implement Technical Service Bulletins (TSB), service campaigns and recalls. Quality Control & Continuous Improvement • Establish and execute the EV after-sales quality control framework, including repair quality audits and technical compliance checks., • Analyze warranty claims, technical complaints and field data to perform root cause analysis (RCA)., • Drive continuous improvement initiatives to enhance key quality KPIs: First-Time Fix Rate, repeat repair rate, warranty cost, CSI, etc. Warranty & Quality Cost Management • Ensure proper implementation of EV warranty policies in compliance with OEM standards and local regulations., • Review and manage warranty claims to control quality-related costs., • Regularly report quality and technical performance to regional and HQ teams. Dealer & Service Network Management • Define and deploy EV technical and quality standards across the service network., • Conduct technical and quality audits at dealers and service workshops, following up on corrective actions., • Support after-sales network expansion and EV capability readiness at new service locations. Technical Training & Capability Development • Develop and implement EV technical training programs, including high-voltage safety, battery diagnostics and advanced troubleshooting., • Coordinate online and on-site training, certification and technical competency assessments., • Work closely with HQ engineering, quality and training teams. Cross-Functional & HQ Collaboration • Collaborate with Quality, Engineering, Customer Care, Parts & Logistics and Sales teams., • Act as the technical and quality interface between the Spain market and global headquarters. Qualifications: Education • Bachelor’s degree or above in Engineering (Automotive, Mechanical, Electrical, Electronics, or New Energy related)., • Quality management training or certifications are a plus. Experience • 5+ years of experience in after-sales, technical support or quality management within the automotive industry., • Hands-on experience with EV OEMs, importers or premium automotive brands is highly preferred., • Experience in building or scaling after-sales systems in fast-growing markets is a strong advantage. Technical Skills • Solid knowledge of EV high-voltage systems, battery, e-motor and power electronics., • Strong understanding of after-sales quality processes, warranty management and data analysis., • Proven ability to resolve complex technical issues and work cross-functionally. Languages • Spanish: Fluent, • English: Professional working level
jose R.Activo hace 8 horas
