Client Success Manager
3 days ago
Arona
About MAKE At MAKE, we believe creators deserve a banking solution that gets them. One that’s fast, intuitive, and built to help them grow. We’re building the world’s first financial platform tailored to content creators — making it easier to earn, spend, and save money across borders. MAKE was founded with a specific purpose in mind to address the underserved needs of the Creator Economy often overlooked by traditional banking while bringing forward technology, banking, and global solutions for our Creator Economy Clients. About the Role We are looking for a Client Development Manager, Private Banking to own the end-to-end relationship with our agency partners and high-value creators. This role combines white-glove client service with commercial ownership, ensuring clients are successfully onboarded, deeply engaged with the platform, and continuously expanding their use of MAKE. You will act as a trusted advisor and relationship owner, balancing exceptional service with a proactive approach to client growth. What You’ll Do Client Onboarding & Activation • Own the end-to-end onboarding journey for new clients (agencies and creators), • Guide clients through KYC/KYB processes, ensuring a smooth and compliant experience, • Act as primary contact during account setup, • Reduce onboarding friction and improve activation rates Relationship Management • Build and maintain strong relationships with agencies and creators, • Deliver a high-touch, concierge-style service aligned with Private Banking standards, • Serve as an advisor on how to best use the MAKE platform, • Maintain regular communication through Telegram, WhatsApp and phone calls Client Education & Enablement • Educate clients on platform functionality, features and best practices, • Support clients in optimizing their financial operations using MAKE, • Deliver tailored onboarding sessions and walkthroughs Growth & Commercial Development • Identify opportunities to expand client usage and increase account value, • Drive retention, engagement and revenue growth, • Collaborate with internal teams to support client growth initiatives, • Spot trends and provide feedback to product and leadership teams Product Feedback • Share insights on client needs, pain points and feature requests, • Support rollout and adoption of new features and product updates Experience & Background • 2–5+ years in account management, client success, private banking, or sales, • Experience managing high-value clients or VIP relationships, • Background in fintech, creator economy, SaaS or digital platforms is a plus, • Banking experience is a distinct advantage, • Strong relationship-building and communication skills, • Commercial mindset with the ability to identify growth opportunities, • Highly organized with strong attention to detail, • Ability to handle sensitive client situations with professionalism and discretion What’s in it for You • Competitive compensation package with potential for bonus / stock options., • Relocation opportunity to the Canary Islands (Tenerife) with a comprehensive relocation package, including admin and visa support for candidates moving from abroad., • Collaborative, fast-paced startup culture - work directly with founders and senior leadership., • The chance to define compliance in one of fintech’s most exciting frontiers - the Creator Economy.
Yurena H.Active 3 years ago
