Horno San Lorenzo

Bakery, Store•11-50 empleados

En JOB TODAY desde septiembre, 2026

Somos una empresa referencia en el sector desde hace más de 40 años. Hay muy beuen ambiente de trabajo y se pueden aprender cualidades válidas para cualquier trabajo posterior del sector que sea

21 Calle Valgrande, 28108, Alcobendas, MD, Spain

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Consumer Experience – Atención al Cliente y Soporte al Taller

hace 4 días

Alcobendas

🚀 Desde IMAN GROUP seguimos impulsando el talento en el sector de la automoción. Por encargo de nuestro cliente, concesionario oficial Volvo, buscamos incorporar un/a Consumer Experience Champion (CXC) para su centro de Alcobendas (Madrid). Buscamos una persona con clara orientación al cliente, capacidad organizativa y excelentes habilidades de comunicación, que quiera desempeñar un papel clave en la experiencia del cliente dentro del concesionario. Serás el nexo entre el cliente y los diferentes departamentos, garantizando una atención cercana, eficiente y de calidad durante todo el proceso. 💡 ¿Cuál será tu misión? Garantizar una experiencia excelente para los clientes del concesionario, coordinando la comunicación entre el cliente y los distintos departamentos, ofreciendo soporte al área de postventa y contribuyendo a la mejora continua de la satisfacción del cliente. 💡 ¿Qué funciones realizarás? • Atender y gestionar las consultas de los clientes, tanto telefónicamente como de forma presencial., • Dar soporte al taller en la coordinación de las comunicaciones con los clientes., • Gestionar el seguimiento de incidencias y casos críticos, asegurando una atención profesional y resolutiva., • Coordinar las tareas necesarias entre el cliente y los distintos departamentos del concesionario., • Escuchar activamente las necesidades de los clientes y trasladar oportunidades de mejora para optimizar su experiencia., • Analizar la información recopilada y colaborar en la implantación de acciones de mejora continua., • Realizar el seguimiento de los indicadores de experiencia de cliente y calidad del servicio., • Colaborar en la implantación de la estrategia de Customer Experience dentro del concesionario y fomentar una cultura orientada al cliente. 🔧 ¿Qué buscamos en ti? • Experiencia previa en atención al cliente, postventa o recepción en concesionarios o empresas del sector automoción., • Valorable experiencia dando soporte a talleres o departamentos de postventa., • Excelentes habilidades de comunicación y orientación al cliente., • Capacidad para gestionar varias tareas de forma simultánea y trabajar de forma organizada., • Persona empática, resolutiva y con capacidad para gestionar incidencias., • Orientación a la mejora continua y al trabajo en equipo., • Buen manejo de herramientas informáticas., • Valorable experiencia en entornos de Customer Experience o calidad de servicio., • Nivel de ingles mínimo B1 🌟 ¿Qué te ofrecemos? • Contrato estable., • Salario hasta 23.000 € brutos anuales, según la experiencia aportada., • Incentivo variable vinculado a la facturación del centro y al cumplimiento de los objetivos de calidad del concesionario., • Jornada completa., • Horario de lunes a viernes de 9:00 a 18:00 h, • Trabajo 100 % presencial., • Incorporación a un concesionario oficial referente en el sector de la automoción., • Posibilidad de desarrollo profesional dentro de un entorno dinámico y orientado a la excelencia en la atención al cliente. 📍 Ubicación: Alcobendas (Madrid).

Recepcionista

hace 4 días

Alcobendas

Clínica Dental Smile Me, ubicada en el Centro Comercial Moraleja Green, Alcobendas (Madrid), desea incorporar a su equipo una persona para el puesto de Recepcionista / Atención al Paciente. Buscamos un perfil profesional, responsable y organizado, con excelentes habilidades comunicativas y una clara orientación hacia la atención y satisfacción del paciente. Funciones principales • Atención presencial, telefónica y digital a los pacientes., • Gestión, organización y coordinación de agendas., • Confirmación y seguimiento de citas., • Gestión de comunicaciones a través de teléfono, correo electrónico y otros canales., • Recepción y atención personalizada de los pacientes., • Apoyo en la gestión administrativa de la clínica.Requisitos, • Experiencia con programa Gesden., • Experiencia previa en puestos de recepción, administración o atención al cliente., • Se valorará especialmente experiencia en clínicas dentales o centros sanitarios., • Excelente capacidad de comunicación y trato interpersonal., • Capacidad de organización, planificación y gestión de prioridades., • Persona resolutiva, responsable y orientada al trabajo en equipo., • Manejo de herramientas informáticas y programas de gestión., • Se valorará el conocimiento de inglés u otros idiomas.Ofrecemos, • Incorporación a una clínica dental consolidada y en crecimiento., • Integración en un equipo profesional y multidisciplinar., • Buen ambiente de trabajo., • Posibilidad de desarrollo y crecimiento profesional., • Formación continua. Enviar currículum a administracion@clinicasmileme.es

Customer Service (German) - Temporal

hace 21 días

Alcobendas

We are actively looking for a dynamic and customer-focused individual who can join our team as a Customer Care Representative in the Transaction Review Department. As the first line of compliance, you will play a key role as the resolution point for customers and agents’ inquiries. In this essential position, you will serve as a trusted advisor, providing exceptional service and support to address their inquiries, resolve issues, and ensure their overall satisfaction. Your primary responsibility will be to interact with customers and agents in a professional and courteous manner, effectively from a compliance perspective. You will listen attentively to their concerns, demonstrating empathy and understanding, while proactively offering solutions to meet their needs. As a Customer Care Representative inside Transaction Review Group, you will, not only, utilize your strong communication skills, but also your compliance knowledge to resolve the incoming inquiries from our customers and agents. Your ability to navigate customer inquiries with ease and efficiency will be crucial in delivering seamless and satisfying customer experience and at the same time complying with regulatory and internal rules. Overall, this role is a hybrid between Transaction Review Analyst and Customer care representative to resolve during the call the issues related to Compliance such as performing interviews to detect and prevent any risk related to Money Laundering, Terrorism Financing and fraud. ROLES & RESPONSIBILITIES Resolves inquiries related to compliance via Phone, system email and internal system (FxClient). Perform interviews (create fraud questionnaire and fraud ID). Release or cancel transactions. Unblock Customers. Modify customer information. Guide agent and customer about compliance rules. Resolve product or service problems by clarifying the customers complaint; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and escalating the issue if necessary. Recommend changes that may be needed to management by collecting customer information and analyzing customer needs. Contributes to the TRG team by assisting in accomplishing department goals. Keeping up to date with all the new changes and information which may be relevant to your position, you need to be knowledgeable. Follows all internal procedures and policies. Completes assigned tasks and shift responsibilities daily. Maintains customer satisfaction at high levels. Ensure the quality of call standards are met for the department. POSITION REQUIREMENTS College level, preferably Bachelors degree in any course. Good knowledge of MS Office and Internet Explorer. At least 1 year´s work experience in call center and/or compliance positions. Advanced level of English & German Strong customer service orientation. Excellent communications skills (both oral and written). Team worker. Attention to detail. Flexibility regarding work schedule. Any other language is a plus. PERKS & BENEFITS Medical, Dental & Vision Insurance Employee Stock Purchase Plan Paid Vacation / Sick Leave Hybrid Work Schedule Tuition Assistance Corporate gatherings, team bonding events, and much more

Customer Service (English + Italian) - Temporal

hace 21 días

Alcobendas

We are actively looking for a dynamic and customer-focused individual who can join our team as a Customer Care Representative in the Transaction Review Department. As the first line of compliance, you will play a key role as the resolution point for customers and agents’ inquiries. In this essential position, you will serve as a trusted advisor, providing exceptional service and support to address their inquiries, resolve issues, and ensure their overall satisfaction. Your primary responsibility will be to interact with customers and agents in a professional and courteous manner, effectively from a compliance perspective. You will listen attentively to their concerns, demonstrating empathy and understanding, while proactively offering solutions to meet their needs. As a Customer Care Representative inside Transaction Review Group, you will, not only, utilize your strong communication skills, but also your compliance knowledge to resolve the incoming inquiries from our customers and agents. Your ability to navigate customer inquiries with ease and efficiency will be crucial in delivering seamless and satisfying customer experience and at the same time complying with regulatory and internal rules. Overall, this role is a hybrid between Transaction Review Analyst and Customer care representative to resolve during the call the issues related to Compliance such as performing interviews to detect and prevent any risk related to Money Laundering, Terrorism Financing and fraud. ROLES & RESPONSIBILITIES Resolves inquiries related to compliance via Phone, system email and internal system (FxClient). Perform interviews (create fraud questionnaire and fraud ID). Release or cancel transactions. Unblock Customers. Modify customer information. Guide agent and customer about compliance rules. Resolve product or service problems by clarifying the customers complaint; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and escalating the issue if necessary. Recommend changes that may be needed to management by collecting customer information and analyzing customer needs. Contributes to the TRG team by assisting in accomplishing department goals. Keeping up to date with all the new changes and information which may be relevant to your position, you need to be knowledgeable. Follows all internal procedures and policies. Completes assigned tasks and shift responsibilities daily. Maintains customer satisfaction at high levels. Ensure the quality of call standards are met for the department. POSITION REQUIREMENTS College level, preferably Bachelors degree in any course. Good knowledge of MS Office and Internet Explorer. At least 1 year´s work experience in call center and/or compliance positions. Advanced level of English & Italian Strong customer service orientation. Excellent communications skills (both oral and written). Team worker. Attention to detail. Flexibility regarding work schedule. Any other language is a plus. PERKS & BENEFITS Medical, Dental & Vision Insurance Employee Stock Purchase Plan Paid Vacation / Sick Leave Hybrid Work Schedule Tuition Assistance Corporate gatherings, team bonding events, and much more

Customer Service (English + French) - Temporal

hace 2 meses

Alcobendas

We are actively looking for a dynamic and customer-focused individual who can join our team as a Customer Care Representative in the Transaction Review Department. As the first line of compliance, you will play a key role as the resolution point for customers and agents’ inquiries. In this essential position, you will serve as a trusted advisor, providing exceptional service and support to address their inquiries, resolve issues, and ensure their overall satisfaction. Your primary responsibility will be to interact with customers and agents in a professional and courteous manner, effectively from a compliance perspective. You will listen attentively to their concerns, demonstrating empathy and understanding, while proactively offering solutions to meet their needs. As a Customer Care Representative inside Transaction Review Group, you will, not only, utilize your strong communication skills, but also your compliance knowledge to resolve the incoming inquiries from our customers and agents. Your ability to navigate customer inquiries with ease and efficiency will be crucial in delivering seamless and satisfying customer experience and at the same time complying with regulatory and internal rules. Overall, this role is a hybrid between Transaction Review Analyst and Customer care representative to resolve during the call the issues related to Compliance such as performing interviews to detect and prevent any risk related to Money Laundering, Terrorism Financing and fraud. ROLES & RESPONSIBILITIES Resolves inquiries related to compliance via Phone, system email and internal system (FxClient). Perform interviews (create fraud questionnaire and fraud ID). Release or cancel transactions. Unblock Customers. Modify customer information. Guide agent and customer about compliance rules. Resolve product or service problems by clarifying the customers complaint; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and escalating the issue if necessary. Recommend changes that may be needed to management by collecting customer information and analyzing customer needs. Contributes to the TRG team by assisting in accomplishing department goals. Keeping up to date with all the new changes and information which may be relevant to your position, you need to be knowledgeable. Follows all internal procedures and policies. Completes assigned tasks and shift responsibilities daily. Maintains customer satisfaction at high levels. Ensure the quality of call standards are met for the department. POSITION REQUIREMENTS College level, preferably Bachelors degree in any course. Good knowledge of MS Office and Internet Explorer. At least 1 year´s work experience in call center and/or compliance positions. Advanced level of English & French Strong customer service orientation. Excellent communications skills (both oral and written). Team worker. Attention to detail. Flexibility regarding work schedule. Any other language is a plus. PERKS & BENEFITS Medical, Dental & Vision Insurance Employee Stock Purchase Plan Paid Vacation / Sick Leave Hybrid Work Schedule Tuition Assistance Corporate gatherings, team bonding events, and much more