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• AWS EMEA SARL (Spain Branch)

  

  AWS Enterprise Account Manager

  hace 3 días

  Madrid

  As an Enterprise Account Manager, you are driving digital transformations through effective engagement with C-level executives, business executives, IT leaders, architects, developers, and various lines of businesses. You are establishing Amazon Web Services as the key AI and cloud technology provider across the strategic accounts you manage, promoting the entire AWS products and services portfolio to Enterprise Customers. On a daily basis you empower your customers to solve challenges using the latest technology while attaining both their operational and innovation goals. You deliver business outcomes while guiding them to become more agile, innovative, and efficient. With AWS, our customers benefit from the fastest pace of innovation, the broadest and deepest functionality, the most secure computing environment, and the most proven operational expertise. Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact? Come build the future with us. Key job responsibilities • Promote AWS services in a defined territory or industry vertical., • Propose and execute against a comprehensive account/territory plan., • Create & articulate compelling value propositions around AWS services., • Facilitate customer adoption., • Maintain a robust projects pipeline., • Work with partners to extend reach & promote adoption., • Contribute to positive customer experience. Expect moderate travel., • Experience working and communicating with multiple stakeholders and cross-functional teams including direct and channel marketing, solution architect teams, product management and account management teams, • Experience creating and implementing long-term transformational account strategies in a customer-facing role or equivalent, • Experience working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, legal and internal stakeholders for sizeable commercial/enterprise deals, • Experience identifying, developing, negotiating, and closing large-scale technology deals, • Fluent in Spanish and English, • Role location: Madrid or Barcelona, • Experience as a quota-carrying technology field sales professional with a proven track record of success selling complex cloud solutions to large enterprises, • Experience (technical or educational) in Engineering or Computer Science, • Experience leading and influencing cross-functional sales teams, • Experience selling cloud and AI solutions Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• AWS EMEA SARL (Spain Branch)

  

  Global Account Manager, EMEA Energy & Utilities

  hace 1 día

  Madrid

  AWS is seeking a world class sales professional to manage our global Energy customers within our EMEA region. The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner. We are seeking a world class sales professional to join our EMEA Sales team, to manage one of our main global Energy customers in Iberia, headquartered in Madrid, Spain. Reporting to the South EMEA Sales Leader, this role is highly critical to support and drive this global account across the next wave of cloud adoption while supporting its business priorities. You will build and maintain key relationships, develop and manage opportunities, monitor deployment projects and engage remote resources. You will define a CXO relationship strategy within the account, including engaging with the AWS senior leadership team for executive sponsorship, coordinating executive business reviews, and maintaining customer satisfaction. The ideal candidate will possess an Oil&Gas business background, sales, management, and technical background that enables him to lead a team with engagements at the CXO level, energy Line of Business leaders as well as with software developers and IT architects. You will be part of a global team focused on Energy & Utilities customers, highly skilled in the whole energy value chain and working daily to build added value propositions to our customers, leveraging the power of AWS Cloud. Key job responsibilities The Global Account Manager (GAM) is responsible for teaming with the customer’s IT Organization to build strategic relationships across the account, articulating a clear vision and generating enthusiasm, while impacting all business groups. The GAM is responsible for selling at the most strategic level within the account and implementing a broad strategy for earning customer acceptance and service implementation. The GAM will work with all appropriate AWS resources (Executives, Solution Architects, Business Development, Marketing, Partners, Support, Service teams and Professional Services) to support customer interests. This includes dotted line responsibility for downstream sales and technical resources that may be geographically distributed. About the team AWS Industries is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner. • 10+ years of experience in sales and account management with evidence of successful track records, • Knowledge of the Oil & Gas business (upstream, midstream, downstream), • Extensive experience working at a consulting services or/and technology companies as the lead account and relationship manager of a large/complex global organisation, • Experience selling to line of business executives and technology leaders, • Good understanding of AWS and/or technology as a service (Iaas,SaaS,PaaS), • BA or BS degree in computer science, engineering, business, marketing, or related field (MBA preferred), • Experience in large complex deal negotiations with a successful track record; establishing credibility quickly with senior level executives across the organisations, • Experience in consultative selling or consulting background Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Última Frontera

  

  Agente de Viajes Booking - (Madrid)

  hace 15 días

  Madrid

  Agencia mayorista - minorista especializada en viajes de buceo y naturaleza de larga distancia, líder en el sector.Buscamos personal para el departamento de reservas (categoría oficial de 1ª): - Trabajo en equipo liderado por auténticos expertos.Diseño y realización de programas a la medida.

• Nobu Hotel Madrid

  

  Night Manager - Nobu Hotel Madrid 5* (Agosto 2026) - (Madrid)

  hace 13 días

  Madrid

  Nobu Hotels combina de manera impecable el lujo moderno y la tradición japonesa minimalista en el concepto de hotel lifestyle. Mantener en todo momento un conocimiento completo de las características y servicios del hotel, así como sus horarios de funcionamiento; tipos de habitaciones; tarifas; p

• Minor Hotels Europe & Americas

  

  Reservations Agent French CRO Madrid - (Madrid)

  hace 12 días

  Madrid

  Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide. As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor H

• Silversea

  

  Guest Relations Manager

  hace 1 día

  Madrid

  Qualifications: • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

• Geely Auto España

  

  Customer Relations Management

  hace 1 día

  Madrid

  About Geely: Position Objective To lead and develop the Customer Relations function in Spain, ensuring regulatory compliance, manufacturer standards alignment, and the delivery of a premium end-to-end customer experience across the dealer network. The role is accountable for customer satisfaction (NPS/CSI), case resolution governance, retention strategy, and reputational risk mitigation in the Spanish market. Key Responsibilities 1. Customer Experience Strategy & Governance • Define and implement the CRM strategy for Spain in alignment with OEM global standards and local market requirements., • Establish and optimize customer case management platforms, workflows, escalation matrices, and SOPs., • Ensure consistent application of customer policies across all dealers and business partners., • Lead the localization of global customer experience programs for the Spanish market. 1. Regulatory & Compliance Management • Ensure full compliance with Spanish consumer protection legislation (Real Decreto Legislativo 1/2007), warranty obligations, and after-sales regulatory requirements., • Guarantee compliance with GDPR and Spanish data protection law (LOPDGDD) in all customer data handling processes., • Manage regulatory complaints, official claims (Hoja de Reclamaciones), and arbitration/consumer authority cases in coordination with the Legal Department., • Mitigate financial and reputational risks arising from escalated cases. 1. Customer Case & Escalation Management • Oversee the resolution of high-impact, sensitive or reputational-risk cases., • Develop structured escalation protocols between OEM, dealer network, and HQ., • Identify at-risk customers and implement retention or win-back strategies., • Monitor response time, resolution quality, and customer satisfaction performance metrics. 1. Dealer Network CRM Enablement • Provide CRM guidance, training and performance monitoring to the dealer network., • Audit dealer compliance with brand standards in customer communication and complaint handling., • Support dealer improvement plans based on CSI/NPS results and complaint analysis., • Ensure consistency in brand tone, messaging and premium service standards across all touchpoints. 1. Data Analytics & Business Intelligence • Analyze customer behavior trends, complaint root causes, and loyalty indicators to identify business improvement opportunities., • Translate customer insights into actionable strategies supporting Sales, After-Sales and Marketing., • Develop reporting dashboards covering:, • NPS / CSI, • Case volume & resolution KPIs, • Warranty-related complaints, • Regulatory risk exposure, • Provide structured reporting to management and HQ. 1. Customer Growth & Retention Programs • Develop outbound customer engagement campaigns linked to:, • Seasonal campaigns, • Sales initiatives, • Service promotions, • Recall or quality actions, • Collaborate cross-functionally (Sales, After-Sales, Marketing, Legal, Quality)., • Support customer lifecycle management initiatives to increase retention and repeat purchase. 1. Team Leadership & Culture • Build and lead a customer-centric team culture., • Set measurable KPIs and performance standards., • Coach and mentor team members to ensure premium service delivery., • Promote continuous improvement through KPI monitoring and structured feedback loops. 1. Risk & Cost Control • Monitor cost impact of goodwill, compensation cases, and customer programs., • Ensure structured decision-making framework balancing customer satisfaction and financial sustainability., • Identify systemic issues and drive corrective actions with relevant departments. 1. Additional Duties • Undertake other responsibilities reasonably required and aligned with the business development of the Company in Spain.

• Movistar Prosegur Alarmas

  

  Coordinador/a de Atención al Cliente B2B | Customer Service Team Lead | Operaciones & Cobros

  hace 2 días

  Madrid

  🔐Movistar Prosegur Alarmas (MPA), Joint-Venture de Telefónica y Prosegur, es un referente del sector de las alarmas en España que proporciona a hogares, empresas y comercios una seguridad de confianza basada en las soluciones más avanzadas del mercado. MPA cuenta en la actualidad con una base de clientes de 600K, que se ha más que duplicado desde la creación de la JV en el 2020. 💡 ¿Qué impacto tendrás en este rol? Buscamos un/a Coordinador/a de Atención al Cliente B2B con visión operativa y orientación a resultados, capaz de liderar equipos y garantizar una excelente experiencia de cliente en entornos dinámicos. Serás una figura clave para asegurar el cumplimiento de SLAs, la eficiencia operativa y la gestión de clientes estratégicos, impactando directamente en los resultados del negocio. 🎯 ¿Cuál será tu día a día? Te encargarás de coordinar la operación end-to-end de atención al cliente B2B, con foco en calidad de servicio, eficiencia y recobro: • ✅ Coordinación operativa del equipo (atención al cliente, back office y cobros) priorizando incidencias y cargas de trabajo, • 📊 Seguimiento de KPIs y SLAs, analizando resultados y activando planes de acción, • 🤝 Gestión de clientes estratégicos B2B, resolviendo incidencias complejas en coordinación con áreas internas, • 💰 Supervisión de la gestión de cobros y recobro, optimizando la recuperación de deuda, • ⚙️ Mejora continua de procesos, identificando oportunidades de automatización y eficiencia, • 👥 Desarrollo del equipo, a través de seguimiento, feedback y liderazgo cercano, • 🔗 Coordinación transversal con Comercial, Operaciones y otras áreas 🧠 ¿Qué buscamos en ti? • Experiencia mínima de 3 años en atención al cliente B2B, operaciones, back office o cobros, • Experiencia liderando o coordinando equipos, • Alta orientación a resultados y cliente, • Capacidad analítica y toma de decisiones basada en datos, • Experiencia en entornos de Contact Center o gestión de grandes cuentas (valorable), • Manejo de herramientas de gestión (CRM, Excel avanzado, KPIs y SLAs) 💥 ¿Qué te hará destacar? • Experiencia en entornos de alta exigencia operativa, • Capacidad para liderar cambios y optimizar procesos, • Mentalidad de mejora continua y automatización, • Habilidades de comunicación e influencia 🌍 ¿Qué ofrecemos? • Proyecto con alto impacto en cliente y negocio, • Entorno dinámico y transversal, • Desarrollo profesional y liderazgo de equipo, • Formato Híbrido, • Salario Fijo + variable por consecución de objetivos 👉 ¿Te interesa? Si quieres liderar operaciones clave en atención al cliente B2B y aportar valor real al negocio, ¡inscríbete y da el siguiente paso en tu carrera!