Sr Field Service Engineer
hace 4 días
Madrid
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible. Learn about the Danaher Business System which makes everything possible. The Field Service Engineer is responsible for ensuring quick resolution of complex customers challenges and empowering team members with their functional knowledge. Working across all levels of the business, you will play a key role in contributing to the growth of overall business beyond service as well. This will require collaborating with team members at the point of impact and across the organization. Identify and implement opportunities to improve, while also operating as a change agent to ensure processes and standard work are being sustained and effective. This position reports to the Iberia Service Manager and is part of the Iberia Service Team. The FSE will be based in Madrid , however the role will be fully remote. In this role, you will have the opportunity to: * Delight customers through timely and competent response to their needs, coupled with clear communication & Collaborate closely with the Service Team to ensure all customers in the region are provided a professional after-sales service. * Support Sales Representatives in activities such as installations and demo/exhibitions. Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. * Responds to customer support calls within an assigned territory. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. * Help our organization grow by high quality support of our existing customers and by helping us identify new customers and opportunities during your time in the field The essential requirements of the job include: • Bachelor’s Engineer Degree Required or similar, • Fluent in English and Spanish, • Excellent Microsoft Office application skills (Word, Excel, PowerPoint), • Strong communication skills, • Ability to travel within the Spain Central Region and eventually to the rest of Regions in Iberia. (Up to 70% travel). Must have a valid driver’s license with an acceptable driving record. Ability to lift, move or carry equipment & tools. It would be a plus if you also possess previous experience in: Handling repairs, calibrations, upgrades and allied tasks. Networking, influencing, and communicating effectively across functions and at all levels. Excellent visual, written, and other communication skills. Training and/or coaching experience. Experience in maintaining, applying global processes. Track record of delivering standardization, simplification and continuous improvement across key business areas. Experience in working in a matrix organization including building relationships remotely and cross culturally. #LI-KS1 Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Leica Microsystems we believe in designing a better, more sustainable workforce. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, life insurance, pension plan, ticket restaurants and discount benefits webpage. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit ___.
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