Customer Support Associate - Banking
hace 4 días
Las Palmas de Gran Canaria
About MAKE At MAKE, we believe creators deserve a banking solution that gets them. One that’s fast, intuitive, and built to help them grow. We’re building the world’s first financial platform tailored to content creators — making it easier to earn, spend, and save money across borders. MAKE was founded with a specific purpose in mind to address the underserved needs of the Creator Economy often overlooked by traditional banking while bringing forward technology, banking, and global solutions for our Creator Economy Clients. About the Role We are hiring Customer Support Associates to support MAKE’s growing creator community. These roles will be on the front line of customer interaction, helping users navigate our platform while ensuring a high-quality, compliant support experience. Given our regulated environment, candidates with previous banking, financial services or licensed FinTech experience will be prioritized. As part of a temporary structure, these roles may initially report directly to the CFO to help stabilize workflows and improve cross-functional execution. Key Responsibilities Respond to customer inquiries via email, chat, and internal ticketing systems Support onboarding-related questions, account issues, and transaction queries Support multi-jurisdictional AML/KYC/KYB reviews, customer due diligence, and ongoing monitoring Identify and escalate compliance-sensitive or high-risk cases Work closely with Compliance and Operations on flagged accounts Maintain accurate records of customer interactions and resolutions Contribute to internal documentation and support playbooks Help improve support processes as MAKE scales Requirements 1–3 years of experience in Customer Support, Operations, or Banking Prior experience in a bank, fintech, or regulated financial institution preferred Strong communication and problem-solving skills Customer-first mindset with attention to detail Ability to follow structured processes and regulatory guidelines Comfortable working in a startup environment with evolving processes Fluency in English (additional languages a plus) Nice to Have Experience supporting payments, cards, or financial products Familiarity with KYC, onboarding, or account verification processes Experience using CRM or ticketing tools (e.g. Zendesk, Intercom) Interest in fintech, creators, or digital platforms What’s in it for you Competitive Salary: Attractive compensation and relocation package commensurate with experience and skills. Professional Growth: Opportunities for career advancement and personal development in a fast-growing company. Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. Collaborative and Supportive Team: Working with team members that understands the importance of the work you’ll be doing If you are passionate about leading a team and dedicated to providing exceptional customer support, we encourage you to apply for this exciting opportunity!
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