PhoenixFire Strategic Consulting

Join us in delivering a great first living experience to more than 20,000 students Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 19,500 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, study, connect and relax. We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this. Would you like to contribute to this as Regional Manager in the South of Spain? We are looking for a dynamic, versatile manager, who is eager to join the Xior Family. You will be responsible for several residences in Sevilla, Granada and Malaga. Your responsibilities: Student Satisfaction: - Improvement of the customer experience in the residence of the assigned region through a customer journey plan (student interaction, student survey score, google reviews and assure quick responses on a timely manner in all residences among others). - Implement operational processes and standards in the residences in line with Xior policies. Building value: - Cooperate with Residence Managers to keep the best-in-class building through cleaning and maintenance plans (CAPEX forms, follow up maintenance certifications and small repairs). - Follow up the day-to-day operations in the residences of the region. Operational Excellence: - Cooperate with Residence Managers to achieve the BP occupancy & revenue levels improving the sales and marketing of the residences, online and offline. - Follow up the invoicing and rent collection in a timely manner from the residences. - Cost control and P&L analysis monthly together with the Residence Mgr and Operational Mgr. - Define the yearly Business Plan together with Ops and Finance Mgrs. - Weekly and monthly reporting of KPI’s to the Ops Mgr Spain. Your skills: - Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas …) will be positively valued - You speak Spanish, as well as English - You know how to work with MS Office - You have some interest and knowledge of costumer service, social networks and new technologies What we offer: - The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe - You will help build the future by working with and for the student generation - Opportunities for further development and (international) growth - A pleasant workplace with a fun, dynamic team - An attractive, competitive salary complemented with numerous additional benefits