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Belari

Head of Ops

14 hours ago

Madrid

🚀 We’re hiring at Belari! We’re looking for a Head of Operations (COO track) to join us in Madrid. Belari is a Spanish-born, digital-native brand founded in 2025 to reclaim the bathroom as a space of design, personality, and style. Backed by a strong and experienced investor, our ambition is to become the leading European bathroom brand — the Kave Home or Sklum of bathrooms. Check out our world here: | 📸 @belari.design 👯 The team We’re currently a team of 5, small but senior and dynamic. Everything you do will have a direct and visible impact. ✨ Why join us? • Build and scale the entire operations stack from scratch., • Directly impact our growth and customer experience., • Work side by side with the CEO as his operational right hand., • Progression path towards Chief Operating Officer., • Madrid-based role with flexible remote options. 🔧 Your mission Own and elevate all Belari operations, ensuring that every order — from production to delivery — runs flawlessly. • Warehouse & Transport: Oversee warehouse operations, inbound/outbound flows, and transport partners (3PL, dropshipping, bulky-item shipping)., • Inventory & Stock Control: Master Belari’s complex stock logic (dropshipping, MOQ10 orders, product packs with partial stock) and create systems that keep availability accurate and predictable., • Logistics Excellence: Define and implement best practices for storage, packaging, and palletizing, ensuring cost efficiency and zero-damage deliveries., • Customer Service Oversight: Manage and grow the external customer service partner to secure 5⭐ reviews and ensure a best-in-class customer journey., • Process Optimization: Continuously automate and improve workflows (ERP/Odoo, Shopify integrations, Excel dashboards) for speed and scalability., • Supplier & Partner Management: Negotiate with carriers, warehouses and other ops partners to get the best service and rates. 🧑‍💻 Profile • 2–4 years’ experience in logistics, warehouse management, supply chain or operations (e-commerce/retail/startups a strong plus)., • Deep understanding of logistics processes (stock management, warehouse flows, transport, palletizing)., • Highly analytical and Excel/BI savvy; comfortable building your own tools and reports., • Proactive, solution-oriented and ready to work hands-on in a fast-moving startup., • Excellent communication and negotiation skills with external partners., • English B2 minimum (German or French a plus). 💸 What we offer • €35 000 gross/year + 10 % bonus based on objectives., • Eligibility for Phantom Shares after the first year, linked to performance., • Permanent contract in Madrid with flexible remote.