Gesmedi in Salamanca, Madrid - Hiring Now

Genea Biomedx

Customer Services Technician

3 days ago

Madrid

Customer Services Technician Job Title: Customer Services Technician Location: Madrid, Spain Reports To: Service Manager Employment Type: Full-time Job Summary The Customer Services Technician is responsible for providing technical support, troubleshooting, and customer assistance for our products and services. This role acts as the first point of contact for customers requiring technical guidance, ensuring prompt resolution of issues, clear communication, and a positive customer experience. Key Responsibilities • Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner., • Diagnose, troubleshoot, and resolve technical issues, escalating to higher-level support teams when necessary., • Provide step-by-step guidance to customers for product installation, configuration, and operation., • Log, track, and document all customer interactions and technical issues in the company’s CRM or service platform., • Liaise with engineering, sales, and product teams to ensure customer needs are met and feedback is communicated effectively., • Assist with product testing, updates, and quality assurance tasks as required., • Deliver remote or on-site training to customers on product use and maintenance., • Maintain up-to-date knowledge of company products, services, and standard operating procedures., • Essential:, • Strong technical troubleshooting skills, preferably in [relevant industry, e.g., medical devices, IT systems, manufacturing]., • Excellent verbal and written communication skills., • Customer-focused mindset with the ability to remain calm under pressure., • Experience using CRM, ticketing, or service management systems., • Good organisational skills with attention to detail., • Ability to work independently and as part of a team., • Desirable:, • Previous experience in customer service or technical support role., • Knowledge of [specific equipment, software, or systems relevant to the role]., • Ability to read and interpret technical manuals or schematics., • Proactive problem-solver with a positive attitude., • Strong interpersonal skills for dealing with customers and colleagues., • Willingness to learn and adapt in a fast-paced environment., • Standard office hours with flexibility for occasional out-of-hours support., • Potential travel for on-site customer support or training (if required)., • Use of company equipment and software tools provided.