Booking Agent
11 hours ago
Madrid
About us: At Homeclub, we manage over 1,500 fully equipped, professionally designed apartments built around comfort and lifestyle. We started in Spain and are now expanding into the US and Latin America. We believe in a world where location is flexible and where you live shouldn't limit your options. We're a team of 18+ nationalities, growing fast, and we're looking for people who want to grow with us. About the Role We're hiring a Booking Agent to own the full conversion journey — from the first inquiry to a confirmed reservation. Think of it as a sales-meets-service role: you'll be the person turning leads into happy guests. This isn't your typical hospitality gig. We're looking for sharp communicators with a commercial mindset, no matter what industry you come from. If you know how to sell, follow up, and make people feel taken care of — we want to talk to you. What You'll Do • Handle incoming booking requests across all channels (phone, email, website, walk-ins) with speed and a personal touch., • Guide potential guests through the entire booking process — answer questions, remove friction, close the deal., • Track payments and outstanding balances to make sure everything is settled before and during each stay., • Manage overbookings and relocations when needed, always putting the guest experience first., • Coordinate with Operations and Guest Experience teams to ensure smooth check-ins., • Handle cancellations, modifications, and extensions following company policies., • Keep your numbers sharp — monitor daily KPIs and actively contribute to hitting sales and occupancy targets. About you • Fluent in English and Spanish (C1+) — this is non-negotiable., • A natural communicator who's comfortable on the phone and over email., • Sales-driven mindset: you care about conversion rates and know how to move a lead through a funnel., • Organized, proactive, and detail-oriented — you don't let things slip through the cracks., • Comfortable working with CRMs, booking platforms, or similar tools., • No specific industry experience required — we care about your skills and attitude, not your background. Why Homeclub? • An international team with 18+ nationalities — English is our day-to-day language., • Beautiful office in the center of Madrid., • Hybrid work model., • A culture built on autonomy, innovation, and real feedback., • Clear paths for internal growth — we promote from within., • After-work events, team culture, free drinks (tea & coffee, always stocked)., • Discounts at partner stores and on our properties for you and your family. At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members to succeed. we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.
Adrián A.Active 2 hours ago